New Customers
New Customers
(ACNV)
NEW CUSTOMERS
Contents
Access Nevada (ACNV)
Interactive
3
When customer creates a new account, they
must provide a current, active email address.
This email address is critical for completing the
authentication process and is required to
access the system.
4
Programs and Services
Access Nevada (ACNV) includes programs and services, from divisions outside of
DWSS. These Divisions and Programs are listed on the following slides:
1. Nevada Early Intervention Services (NEIS)
Aging & Disability
2. Autism Treatment Assistance Program (ATAP)
Services Division (ADSD) 3. Developmental Services (DS)
Programs added: 4. Office of Community Living Programs (OCL)
6
Division of Public & Behavioral Health (DBPH)
Programs added:
1. Nevada Office of HIV Programs (Ryan White Program)
2. HIV Testing
3. Eligibility and Enrollment
4. Tobacco Quitline
5. Nevada Home Visiting
6. Women’s Health Connection
7. Women Infants and Children Program (WIC)
8. Southern Nevada Adult Mental Health Services (SNAMHS)
9. Northern Nevada Adult Mental Health Services (NNAMHS)
10. Rural Clinics
11. Nevada Recovery Program 7
Division of Public & Behavioral Health (DBPH)
Programs added: cont.
12. Performance Optimization for Wellness Empowerment & Resilience (POWER)/
University of Nevada Las Vegas (UNLV) Practice
13. Collaborative Healthcare Advancing Resilience, Growth, & Empowerment to
Unlock Potential (CHARGE UP) / University of Nevada Las Vegas (UNLV) / Practice
14. Support Outreach Access & Resilience (SOAR) / University of Nevada Reno
(UNR) /School of Medicine
15. UNLV First Episode Psychosis (FEP) Program
16. Carson Tahoe Behavioral Health First Episode Psychosis (FEP) Program
17. Children’s Mobile Crisis Response Team
18. CARE Team
8
Division of Child & 1. Wraparound In Nevada (WIN)
Family Services (DCFS) 2. Victims of Crime Program (VOCP)
9
Welcome to Access Nevada Home Page
User logs into account, access program/service information, answer pre-screening questions, create an account, learn
about available State of Nevada programs, check for potential eligibility, apply for assistance and initiate a referral.
FEATURES
1 – Log in and Sign In
4 1
Log in to manage account online, start a new
application, check current benefit status, report
changes or to view notifications.
2 – Create Account
Create a new Access Nevada account, start a new
application, or connect to an existing account online.
4 – Call Us
3 3
Contact information for customers to call for
assistance:
•Need Assistance? 1 (800) 992-0900
•S-EBT: Northern Nevada (775) 684-8740•
S-EBT: Southern Nevada (702) 486-9640
2 1
Additional Contact Information link
10
Welcome to Access Nevada Home Page (cont.'d)
User logs into account, access program/service information, answer pre-screening questions, create an account, learn
about available State of Nevada programs, check for potential eligibility, apply for assistance and initiate a referral. Referral
should be updated to application.
1
2 3 FEATURES
1 – Explore Benefits and Services
Section that features all programs, organized by
program categories with a description of each
category.
1 1 1 1
2 – Apply Now
Start a new application for assistance using Access
Nevada.
3 – Do I Qualify
A quick screening tool to check for potential
eligibility. Asks a series of questions to determine
high level eligibility based on a set of Eligibility rules.
4 – Announcements
View announcements published by DWSS.
11
ACNV Create New Account
Interactive Demo
12
ACNV Reset Password
Interactive Demo
13
MyDashboard
Below shows the various dashboard features that are available. Please
note that #2,#3 and #4 are for DWSS program only.
1 2 3 5 6 7
FEATURES
1 – Applications
4 4 4
Access to a list of applications previously started
but not completed or submitted
2 – Assessments
Access to a list of assessments previously
submitted online and completed
3 – Settings
Select how the user wants to receive electronic
notifications, edit account notifications and
communication settings. This functionality is only
available if the account has been linked.
4 – My Benefits
Summary of the eligibility and benefits for
everyone on the case
7 – My Account
Manage a user’s profile or logout of the application.
My Dashboard (cont'd.)
Below shows the various dashboard features that are available. Please note that #3, #7, and
#8 are for DWSS programs only.
FEATURES
1 – Apply For Benefits – Apply Now
Start a new online application for assistance using
Access Nevada.
2 – Do I Qualify? – Check Now
A quick screening to check for potential eligibility.
FEATURES
1 – Incomplete Applications
List of applications previously started but not
1 completed or submitted.
2 – Delete Icon
2
Click to permanently delete an incomplete
application without submitting it.
3 – Submitted Applications
List of applications previously submitted.
3
4 – PDF Icon
Click to download a PDF copy of the application.
5 – Attached Documents
5
Click to view a list of documents attached to the
application.
4 4 4
16
My Assessments
If user applies for SNAP Employment and Training they will see assessments
located here. Download a PDF copy of previously submitted assessments.
FEATURES
1 1 – Submitted Online Assessments
List of assessments previously submitted.
2 – PDF Icon
Click to download a PDF copy of the assessment.
17
My Communication Settings
Manage how DWSS can contact the user. This feature only available for DWSS customers.
1
FEATURES
1 – Contact Details
Provide a valid email address and cell phone
number to receive electronic notifications.
2 – Communication Settings
User can select how to receive electronic
notifications.
3 – Paperless
Go green! opt out of paper communication and
2 receive your correspondence online.
18
Create Account
New customers must create an account in order to apply for benefits. Clicking on ‘Apply Now' will allow
customer to create account and then begin the application process.
Interactive Demo
19
Do You Qualify?
Applicant may access the Pre-Screener or the intake application process from the ACNV Landing page to see if they
are eligible for benefits.
Interactive Demo
20
S-EBT
To verify if any child in the household qualifies for the National School Lunch Program (NSLP), click the [S-EBT] button.
Interactive Demo
21
Report A Change
This features that will only be made available to Applicants that apply for DWSS programs.
Access Nevada will allow Applicants that have linked accounts to report changes to their
household composition, income, resources, expenses or living situation on-line for DWSS
programs, if the account is linked to a case. Changes will be sent to DWSS for further
processing.
22
Wraparound In Nevada
This is a statewide community-based program in Nevada for Children and Families (WIN). Applicant may access the
Pre-Screener or the intake application process from the ACNV Landing page to see if they are eligible for benefits.
Interactive Demo
23
SNAP Employment & Training
Complete an on-line assessment to check if you are eligible for the voluntary SNAP Employment and
Training (SNAPET) program.
Interactive Demo
24
Contacts
Interactive Demos
NOTE: This section is accessed from the
DEMO buttons on the previous slides.
This section is not part of the training
slides, 1-25.
Click the
[Send verification
code] button.
Verification code was sent
to customers email inbox.
Enter Verification code
received.
Click the
[Create] button.
For the final verification email check,
click the [Send verification code] button
Verification code was sent to
customers email inbox. Enter
Verification code received.
Clicking the [Cancel] button will not link the old account to
the new account and customers will lose any existing
information in their current ACNV account. (i.e., application
history, assessment history, To Dos and messages)
.
Complete the fields on the Link Your Account page and click the
[Submit] button. Customer must have their VRU Pin available.
Click the [Submit] button.
Clicking the [Cancel] button will not link the old account to
the new account and customers will lose any existing
information in their current ACNV account. (i.e., application
history, assessment history, To Dos and messages)
.
Click to End of demo
ACNV Reset Password - Demo
Click the
[LOGIN] or [Sign In]
button.
Enter your email address
then Click the
[Forgot your password] link.
Enter your email address then
click the
[Send verification code] buton.
Verification code was sent
to customers email inbox.
Enter Verification code
received.
Click the
[Send verification
code] button.
Verification code was sent
to customers email inbox.
Enter Verification code
received.
Click the
[Create] button.
For the final verification email check,
click the [Send verification code] button
Verification code was sent to
customers email inbox. Enter
Verification code received.
Clicking the [Cancel] button will not link the old account to
the new account for existing customers. and customers will
lose any existing information in their current ACNV
account. (i.e., application history, assessment history, To
Dos and messages)
Click the
[NEXT] button.
Read through the
Disclaimer pages.
Click the
[NEXT] button.
Complete the Applicant
information page.
Click the
[NEXT] button.
Complete the Program
Selection page.
Click the
[NEXT] button.
Complete the Other
information page.
Click the
[NEXT] button.
Complete the Special
Accommodations page.
Click the
[NEXT] button.
Complete the Nevada
Residency page.
Click the
[NEXT] button.
Complete the Contact
Information page.
Click the
[NEXT] button.
Click on the [Add Authorized
Representative] if needed.
Complete the Authorized
Representative Details
page, if required.
Click the
[SAVE] button.
Complete the Emergency
Contact page.
Click the
[NEXT] button.
Click the first [BEGIN] button or
The Start your application page will display to [EDIT] information already entered.
Edit or Begin entering data for Household size.
To add additional Household members,
click [Add Member] button
Complete the additional
Member Information page.
Click the
[NEXT] button.
Select the programs for the
additional member on the
Program Selection page.
Click the
[NEXT] button.
Complete the Other
Information page.
Click the
[NEXT] button.
Complete the Contact
Information page.
Click the
[SAVE] button.
If additional members need to be added,
click the [Add Member] button. Now click
the [NEXT] button.
Click the
[NEXT] button.
Complete the Household Demographics
page. Click [Add] buttons next to the
questions to add Household members.
Click the
[NEXT] button.
Complete the Household Composition
page. Click [Add] buttons next to the
questions to add Household members.
Click the
[NEXT] button.
Complete the Other Existing Benefits
page. Click [Add] buttons next to the
questions to add Household members.
Click the
[NEXT] button.
Complete the Declarations page. Click
[Add] buttons next to the questions to
add Household members.
Click the
[NEXT] button.
The Start your application page will display
to Edit or Begin entering data for income.
Click the
[NEXT] button.
The Start your application page will display
to Edit or Begin entering data for resources.
Click the
[NEXT] button.
Complete the Household
Resources Bank Details page.
Click the
[SAVE] button.
Complete the Household
Resources Vehicle Details page.
Click the
[SAVE] button.
A green check mark will display when
adding a household member
associated with a question.
Click the
[NEXT] button.
The Start your application page will display
to Edit or Begin entering data for expenses.
Click the
[SAVE] button.
A green check mark will display when
adding a household member
associated with a question.
Click the
[NEXT] button.
Complete the Household
Expenses Utility Expense
Details page.
Click the
[SAVE] button.
Click [Add] button for the question
“Does anyone in the household pay
dependent care expenses?”
Click the
[SAVE] button.
Click the
[NEXT] button.
The Start your application page will display to
Edit data entered or to Submit the application.
Click the
[NEXT] button.
Complete the Privacy
Policy page and check
mark acknowledgement.
Click the
[NEXT] button.
On the Child Support Information
page, read the information and check
mark the acknowledgement.
Click the
[NEXT] button.
On the Upload Documents page,
upload required documents need to
process the application.
Click the
[NEXT] button.
File types supported are TIFF, GIF, JPEG, PNG or PDF
for upload. The ‘Unsuccessful Upload’ message box
will display if incorrect file type is uploaded.
Click the
[CLOSE] button.
Uploaded documents can be
downloaded or deleted. Type of
document is also required.
Click the
[NEXT] button.
Complete the Voter
Registration page.
Click the
[NEXT] button.
Complete the Release of
Information page. Check mark
the acknowledgment
Click the
[NEXT] button.
Click the [Cancel] button
to continue.
Do You Qualify - Demo
To verify if the customer
qualifies for Benefit, click
the [Do I Qualify] button.
Click the [START] button to begin.
Complete the questions for
Household information and
click the [NEXT] button.
To add a member to the
Household (head of
household), click the [ADD
MEMBER] button.
.
Complete the members
information.
.
Complete the members
information.
Click the
[START] button to begin Employment
and Training assessment.
Verify member then Click the
[START ASSESSMENT] button to begin.
Complete the information on the page.
Click the [NEXT] button to continue.
Complete the information on the page.
Click the [NEXT] button to continue.
Complete the information on the page.
Click the [NEXT] button to continue.
Complete the information on the page.
Click the [NEXT] button to continue.
Complete the information on the page.
Click the [NEXT] button to continue.
Assessment complete. A PDF will
generate and display here named
‘Assessment’.
ACNV Landing Page - Demo
Welcome to the ACNV Landing Page!
To begin the interactive experience, click any
button to review the process pages.
Welcome to the ACNV Landing Page!
To begin the interactive experience, click any
button to review the process pages.
Enter a valid
customer email
address.
Click the
[Send verification
code] button.
Placeholder
Placeholder
Verification code was sent
to customers email inbox.
Enter Verification code
received.
Click the
[Create] button.
For the final verification email check,
click the [Send verification code] button
Verification code was sent to
customers email inbox. Enter
Verification code received.
Clicking the [Cancel] button will not link the old account to
the new account and customers will lose any existing
information in their current ACNV account. (i.e., application
history, assessment history, To Dos and messages)
.
Complete the fields on the Link Your Account page and click the
[Submit] button. Customer must have their VRU Pin available.
Click the [Submit] button.
Clicking the [Cancel] button will not link the old account to
the new account and customers will lose any existing
information in their current ACNV account. (i.e., application
history, assessment history, To Dos and messages)
.
Sign in with Google
On the Link Your Account page
click the [Link Account] button to
re-link an old account to the new
account just created, if needed.
Clicking the [Cancel] button will not link the old account to
the new account and customers will lose any existing
information in their current ACNV account. (i.e., application
history, assessment history, To Dos and messages)
.
Complete the fields on the Link Your Account page and click the
[Submit] button. Customer must have their VRU Pin available.
Click the [Submit] button.
Clicking the [Cancel] button will not link the old account to
the new account and customers will lose any existing
information in their current ACNV account. (i.e., application
history, assessment history, To Dos and messages)
.
Do I qualify
Click the [START] button to begin.
Complete the questions for
Household information and
click the [NEXT] button.
To add a member to the
Household (head of
household), click the [ADD
MEMBER] button.
.
Complete the members
information.
.
Complete the members
information.
Click the
[Send verification
code] button.
Verification code was sent
to customers email inbox.
Enter Verification code
received.
Click the
[Create] button.
For the final verification email check,
click the [Send verification code] button
Verification code was sent to
customers email inbox. Enter
Verification code received.
Clicking the [Cancel] button will not link the old account to
the new account for existing customers. and customers will
lose any existing information in their current ACNV
account. (i.e., application history, assessment history, To
Dos and messages)
Click the
[NEXT] button.
Read through the
Disclaimer pages.
Click the
[NEXT] button.
Complete the Applicant
information page.
Click the
[NEXT] button.
Complete the Program
Selection page.
Click the
[NEXT] button.
Complete the Other
information page.
Click the
[NEXT] button.
Complete the Special
Accommodations page.
Click the
[NEXT] button.
Complete the Nevada
Residency page.
Click the
[NEXT] button.
Complete the Contact
Information page.
Click the
[NEXT] button.
Click on the [Add Authorized
Representative] if needed.
Complete the Authorized
Representative Details
page, if required.
Click the
[SAVE] button.
Complete the Emergency
Contact page.
Click the
[NEXT] button.
Click the first [BEGIN] button or
The Start your application page will display to [EDIT] information already entered.
Edit or Begin entering data for Household size.
To add additional Household members,
click [Add Member] button
Complete the additional
Member Information page.
Click the
[NEXT] button.
Select the programs for the
additional member on the
Program Selection page.
Click the
[NEXT] button.
Complete the Other
Information page.
Click the
[NEXT] button.
Complete the Contact
Information page.
Click the
[SAVE] button.
If additional members need to be added,
click the [Add Member] button. Now click
the [NEXT] button.
Click the
[NEXT] button.
Complete the Household Demographics
page. Click [Add] buttons next to the
questions to add Household members.
Click the
[NEXT] button.
Complete the Household Composition
page. Click [Add] buttons next to the
questions to add Household members.
Click the
[NEXT] button.
Complete the Other Existing Benefits
page. Click [Add] buttons next to the
questions to add Household members.
Click the
[NEXT] button.
Complete the Declarations page. Click
[Add] buttons next to the questions to
add Household members.
Click the
[NEXT] button.
The Start your application page will display
to Edit or Begin entering data for income.
Click the
[NEXT] button.
The Start your application page will display
to Edit or Begin entering data for resources.
Click the
[NEXT] button.
Complete the Household
Resources Bank Details page.
Click the
[SAVE] button.
Complete the Household
Resources Vehicle Details page.
Click the
[SAVE] button.
A green check mark will display when
adding a household member
associated with a question.
Click the
[NEXT] button.
The Start your application page will display
to Edit or Begin entering data for expenses.
Click the
[SAVE] button.
A green check mark will display when
adding a household member
associated with a question.
Click the
[NEXT] button.
Complete the Household
Expenses Utility Expense
Details page.
Click the
[SAVE] button.
Click [Add] button for the question
“Does anyone in the household pay
dependent care expenses?”
Click the
[SAVE] button.
Click the
[NEXT] button.
The Start your application page will display to
Edit data entered or to Submit the application.
Click the
[NEXT] button.
Complete the Privacy
Policy page and check
mark acknowledgement.
Click the
[NEXT] button.
On the Child Support Information
page, read the information and check
mark the acknowledgement.
Click the
[NEXT] button.
On the Upload Documents page,
upload required documents need to
process the application.
Click the
[NEXT] button.
File types supported are TIFF, GIF, JPEG, PNG or PDF
for upload. The ‘Unsuccessful Upload’ message box
will display if incorrect file type is uploaded.
Click the
[CLOSE] button.
Uploaded documents can be
downloaded or deleted. Type of
document is also required.
Click the
[NEXT] button.
Complete the Voter
Registration page.
Click the
[NEXT] button.
Complete the Release of
Information page. Check mark
the acknowledgment
Click the
[NEXT] button.
Click the [Cancel] button
to continue.
Employment and Training
Click the
‘Exit Assessment’ link return
to Dashboard.
Click the
[START] button to begin Employment
and Training assessment.
Verify member then Click the
[START ASSESSMENT] button to begin.
Complete the information on the page.
Click the [NEXT] button to continue.
Complete the information on the page.
Click the [NEXT] button to continue.
Complete the information on the page.
Click the [NEXT] button to continue.
Complete the information on the page.
Click the [NEXT] button to continue.
Complete the information on the page.
Click the [SUBMIT] button to continue.
Assessment complete. A PDF will
generate and display here named
‘Assessment’.
S-EBT
To verify if any child in the HH qualifies
for the National School Lunch Program
(NSLP), click the [S-EBT] button.
Read information and select a
School Year to search on. Click the
[Search School] button or the
[Search Child] button.
Clicking the ‘Exit S-EBT will return
you to the Landing page.
Clicking the ‘Exit S-EBT will return
Complete the Student information. Click the
you to the Landing page.
[NEXT] button to continue or the [BACK]
button to go back to previous page.
For this example, the child was not eligible
Clicking the ‘Exit S-EBT will return for S-EBT. If the child was eligible the [APPLY]
you to the Landing page. button would be enabled. Click the [BACK]
button to return to previous window or ‘Exit
S-EBT to end.
Wraparound in Nevada
Click on buttons to walkthrough the interactive flow.