Zain Mughal
Present Address: Dubai (United Arab Emirates)
Mobile: 0559744096
Email: zainlv95@gmail.com
Visa Status: Visit
Exp:17-11-2023
@ inamamjad91@gmail.com 058-8904690 Dubai
SUMMARY
Sharp and energetic personnel with ability to troubleshoot and handle customer support
successful issues quickly. Bilingual and well-traveled with active listening, relationship-building,
customer service and interpersonal skills. Also possess Problem solving, leadership and
communication skills are some of the qualities developed from my experience as a Sales
Associate, outstanding invoices, and related
EXPERIENCE
Senior Sales Executive March 16th, 2016, to July 24th, 2022
Park Huse Surf & Kites Shoe (DUBAI-UAE) Retail
Responsibilities:
Overseeing salespeople, cashiers, shelf stockers, and other employees.
Managing finances and preparing an annual budget.
Keeping records of expenditure, sales figures, and employee performance.
Evaluating the supply and availability of stocks, and profit-margins.
Implementing measures to avoid stock damages, theft, and wastage.
Monitoring shelves stocks and product displays, and the general appearance of the store.
Serves customers by helping them select products.
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
Greets and receives customers in a welcoming manner.
Responds to customers’ questions.
Directs customers by escorting them to racks and counters.
Provides outstanding customer service.
Documents sales by creating or updating customer profile records.
Manages financial transactions.
Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
Alerts management of potential security issues.
Assists with inventory, including receiving and stocking merchandise.
Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential
interest.
Senior Sale Executive Jan 4th, 2013, to Jan 13th, 2016
Apparel Fashion and Jewelry Aldo (DUBAI-UAE) Retail
Responsibilities:
Handling Shift leading staff Making weekly reports working on Navision classic attend area
meeting.
Making deployment task individual briefing staff on daily basis.
Maintain customer service all times.
Provide daily departmental sales report to the sales manager.
Provide list of what was sold for the day for replenishment.
Make report of which items is the past items selling.
Prepare daily DSSR reports /Using Microsoft Navision software.
Compute and record totals of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct
and that there is adequate change.
Greet customers entering establishments.
ANYAHH ART GALLERY, DUBAI, UAE
Sales Associate In-charge Dec 9th, 2010, TO August 15th, 2012
Responsibilities:
Ensure high levels of customer satisfaction through excellent sales service.
Assess customers’ needs and provide, assistance and information on product features.
Welcome customers to the store and answer their queries.
Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis.
Go the extra mile” to drive sales.
Maintain in-stock and presentable condition assigned areas.
Actively seek out customers in store.
Remain knowledgeable on products offered and discuss available options.
Process POS (point of sale) purchases
Cross sell products
Handle returns of merchandise.
Team up with co-workers to ensure proper customer service.
EDUCATION AND TRAINING
02/2009 Bachelors of Commerce
University Of Karachi.
02/2006 Intermediate, Commerce
City College Karachi.
LANGUAGE English British Accent Fluent
Arabic Basic
Urdu/Hindi Fluent
References are available. Applicant Zain Mughal
