8362 Pines Blvd #301
Pembroke Pines, FL 33024
(954) 862-3683
SOLD TO: QUOTE NUMBER AT0100814-01
City of Hallandale Beach QUOTE DATE October 8, 2014
400 South Federal Highway OUR ORDER NO
Hallandale Beach, FL 33009 PO NUMBER
Maylin Aleman TERMS Net 30
SALES REP L. Zerne
SHIPPED TO: SHIPPED VIA N/A
Same F.O.B. City, State
PREPAID or
COLL
COLLECT
SERVICE LEVEL MAINTENANCE AGREEMENT
QUANTITY DESCRIPTION QUARTLY PRICE ANNUAL AMOUNT
COHB - CCTV Surveillance and Access Control
Quarterly
City of Hallandale Beach: Monthly Maintenance Agreement 13,750.00 $55,000.00
Rate
CCTV Surveillance System Maintenance
Access Control System Maintenance
Agreement duration:
October 1st, 2014 thru September 30th, 2015
st
Payment Stage: Quarterly Payment Invoiced 1 of the Month
SUBTOTAL $55,000.00
TAX $ -
FREIGHT $ -
$ 55,000.00
PAY THIS AMOUNT
DIRECT ALL INQUIRIES TO: MAKE ALL CHECKS PAYABLE TO:
Lawrence Zerne Andren Technology
(954)682-3683 Attn: Accounts Receivable
email: lzerne@andrentech.com 8362 Pines Blvd #301
Pembroke Pines, FL 33024
8362 Pines Blvd #301
Pembroke Pines FL 33024
(954) 862-3683
Service Level Agreement
Introduction:
The following Service Level Agreement is an agreement insuring rapid response time, preferential scheduling,
discounted labor rates, and customized service arrangements. This agreement is between City of Hallandale Beach
and Andren, LLC and shall include custom support for systems and networks not normally covered under this contract
including, but not limited to: Customer’s custom software applications and other commercially available products to be
named at a later date. Special “Customer’s” provisions shall also include any and all consultation related services at a
discounted rate. Further, Andren, LLC agrees to be proactive in helping COHB profit and operate in the most efficient
manner possible with respect to their CCTV and Access Control needs.
Special provisions of this contract shall include offsite remote login and telephone support for City of Hallandale
Beach
This contract specifically covers on-site, remote login or maintenance for any and all equipment and/or software
(associated with the supported COHB CCTV and Access Control Systems and properties listed in the agreement, but
it will not cover equipment additions or special projects for each property. Nor will it cover “out of warranty equipment
more than 4-years old”.
Closed Circuit Television (CCTV) Surveillance System
24 hour / 365 day Emergency response
Replacement unit if problem not fixable (does not include out of warranty equipment more than 4-years old)
Pre-planned preventative maintenance visits
Check history of system since last maintenance visit.
Visually inspect all major components (include cabling & connections where accessible) for signs of deterioration
or damage and rectify as necessary.
Check all control equipment (e.g. monitors, DVRs, multiplexers units) for correct operational and programming
(include time/date settings)
Clean cameras lenses & housings as necessary
Check lenses for correct focusing & operation of auto-ins and adjust as necessary.
Check lenses for correct field of view and adjust as necessary
Check the satisfactory transmission of images to remote site (where applicable)
Inspect brackets, housings & associated fittings for corrosion or damage.
Ensure clamping bolts/brackets are tightened correctly.
Repair any minor faults
An Andren Engineer will physically check the CCTV system to make sure it is fully operational and report any
defects or damage
Return system to operational status (where applicable)
Unlimited Telephone Support
Unlimited Remote Desktop Support
Full reporting of maintenance visits by email (Log test results)
All labour costs included
Access Control Systems
24 hour / 365 day Emergency response
Replacement unit if problem not fixable (does not include out of warranty equipment more than 4-years old)
Pre-planned preventative maintenance visits
Check history of system since last maintenance visit.
Visually inspect all major components (include cabling & connections where accessible) for signs of deterioration
or damage and rectify as necessary.
Check history of system since last maintenance visit.
Check mains & stand-by power supplies including charging rates
Check all control equipment (e.g. readers, pin-pads, locks, strikes, closures) for correct operation and
programming (include. time/date settings.)
Check input/output controllers for correct operation.
Check emergency break-glasses and manual exit devices for correct operation.
Back-up historic data and database.
Carry out any minor adjustments or repairs.
Log test results.
Return system to operational status.
TERMS AND CONDITIONS – MAIN PROVISIONS–MAINTENANCE & MONITORING
The Andren LLC Service and Maintenance plan includes CCTV Surveillance System and Access Control Systems
within the City of Hallandale Beach Premises. (see appendix for complete list)
The following are chargeable for both labour and parts:- all visits to faults caused by Acts of God; failure of power
supply; fire; damage caused by the customer or by the customers negligence; willful damage by any other
person or animal.
The following are chargeable for both labour and parts: any equipment damaged by lightening
The following are chargeable for both labour and parts: any equipment that is down at the time this agreement is
executed
Does not include Out of warranty equipment more than 4-years old
a) Special provisions of this contract shall include: labor required to replace “out of warranty equipment more
than 4-years old”.
b) Special provisions of this contract shall include: all incidental materials (patch cables, adapters etc.)
necessary to make the replacement equipment fully functional.
The following are chargeable for both labour and parts: any new equipment additions or special projects for each
property
Does not include any Bucket trucks, Lifts, hoists, or scaffolding.
The plan excludes DIY systems
Shall include any and all consultation related services at a discounted rate
Shall also include a proposal and recommendation to alleviate the lightning protection issues the City has been
impacted with over the past years
Shall include recommendation to help COHB profit and operate in the most efficient manner possible with
respect to their CCTV and Access Control needs.
You can cancel you maintenance contract at any time with no questions asked. **
Payment Terms: The City of Hallandale Beach shall be invoiced quarterly at the beginning of each quarter,
payment is due within 30 days of receipt of invoice.
Maintenance Definition: Any repair, service, software support, or general systems operation support for existing equipment of
the CCTV Surveillance System and Access Control System. Andren will repair, re-work, configure, and/or replace as needed
under the standard monthly pricing for labor in this contract.
Please refer to replacement of hardware as set forth in this agreement.
Upgrade Definition: A billable upgrade or project will include, but not be limited to adding a new component, piece of hardware
to a property to add, enhance, or increase significantly the functionality of the property.
Software upgrades alone would not be considered billable. A software upgrade shall be billable at the special negotiated rate
only in conjunction with a simultaneous and related hardware upgrade where there was no related or similar hardware or
equipment performing that function previously. This upgrade definition shall not include all possible scenarios for upgrades and
upgrade billings, but rather shall serve as a guideline only for each party’s mutual understanding of its intent.
Examples of qualifying upgrades: (this list is only a guide, not a definition for all qualifying upgrades or projects)
Adding a new server where there was not a server before.
Installing wireless access points property wide
Adding new cameras where there was none.
Appendix - List of covered COHB Properties
Access
Count Name Address CCTV Control Wireless
1 Ansin (Municipal Parking Facility) 346 Ansin Blvd Yes No Yes
2 B.F. James Park 777 NW 1st Ave Yes Yes Yes
3 City Beach Park (North) A1A & E Hallandale Beach Blvd Yes No Yes
A1A, Currently Under
4 City Beach Park (South) Construction Yes No Yes
5 City Hall 400 South Federal Highway Yes Yes No
6 City Marina 101 Three Islands Blvd Yes No No
7 Cultural Community Center 410 SE 3rd Street Yes No Yes
8 Department of Public Works 630 NW 2nd St Yes Yes Yes
9 Fire Beach A1A & E Hallandale Beach Blvd Yes Yes Yes
10 Fire Main 121 SW 3rd St Yes Yes No
11 Foster Community Building 609 NW 6th Avenue Yes No Yes
12 Foster Park 609 NW 6th Avenue Yes No Yes
13 Golden Isles Tennis Court 424 Layne Boulevard Yes No Yes
14 Golden Isles Kiddie Park 424 Layne Boulevard Yes No Yes
15 Hallandale Elementary School 900 SW 8th St Yes No Yes
16 Hepburn Center 750 NW 8th Ave Yes No Yes
17 Historic Village 400 South Federal Highway No No No
18 Ingalls Park 735 SW 1st Street Yes No Yes
19 Joseph Scavo Park 900 Three Islands Boulevard Yes No Yes
20 Oreste Blake Johnson Park 900 NW 8th Avenue Yes No Yes
21 Peter Bluesten Park 501 SE 1st Ave Yes No Yes
22 Police Department 400 South Federal Highway Yes Yes Yes
23 Safe Neighborhood, Golden Isles 424 Layne Boulevard Yes No No
24 Safe Neighborhood, Three Islands 1801-2099 Atlantic Shores Blvd No No No
25 Sunrise Park 800 NE 5th Street Yes No Yes
26 Sunset Park 814 SW 6th Avenue Yes No Yes
27 Three Islands Fire 100 Three Islands Blvd Yes Yes Yes
28 Foster Corridor, 4thst Foster and 4thst Yes No Yes
th th
29 Foster Corridor, 7 st Foster and 7 st Yes No Yes
