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AXIOM Aristos Image System

XP

Software
AXIOM Aristos Image System

VB21 Image System and Stand SW Installation

VB21 and MX, VX, VX Plus, TX, FX, FX Plus System SW;
© Siemens, 2011

also for VB21 Reinstallation

10501863

© Siemens, 2011
All documents may only be used for rendering
services on Siemens Healthcare Products. Any
document in electronic form may be printed
once. Copy and distribution of electronic docu-
ments and hardcopies is prohibited. Offenders
will be liable for damages. All other rights are re-
served.

Print No.: AXB4-320.816.08.03.02 English

Replaces: AXB4-320.816.08.02.02 Doc. Gen. Date: 05.11
CS PS XP RFU
n.a.

2011
2 Copyright / Version / Disclaimer
1Copyright / Version / Disclaimer

Copyright
“© Siemens, 2011“ refers to the copyright of a Siemens entity such as Siemens Aktienge-
sellschaft - Germany, Siemens Shenzhen Magnetic Resonance Ltd. - China, Siemens
Shanghai Medical Equipment Ltd. - China, Siemens Medical Solutions USA Inc. - USA,
Siemens Healthcare Diagnostics Inc. - USA and/or Siemens Healthcare Diagnostics Prod-
ucts GmbH - Germany.

Document Version
Siemens reserves the right to change its products and services at any time.
In addition, manuals are subject to change without notice. The hardcopy documents corre-
spond to the version at the time of system delivery and/or printout. Versions to hardcopy
documentation are not automatically distributed. Please contact your local Siemens office
to order current version or refer to our website http://www.healthcare.siemens.com.

Disclaimer
Siemens provides this documentation “as is“ without the assumption of any liability under
any theory of law.
The installation and service of equipment described herein requires superior understand-
ing of our equipment and may only be performed by qualified personnel who are specially
trained for such installation and/or service.

AXIOM Aristos Image System AXB4-320.816.08.03.02 Page 2 of 134 © Siemens, 2011

05.11 CS PS XP RFU
Table of Contents 3
0Table of Contents

1 _______ Requirements___________________________________________________ 6

Manufacturer’s Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
How to use these Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Screen Shots & Graphics in this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Protection of Electrostatically-sensitive Components . . . . . . . . . . . . . . . . . . . . . . . . . 7
Required Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2 _______ Upgrade from VB10/VB20 to VB21 (first time installation) _____________ 10

General remarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Special Tools / Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
For Collimator SW Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Collimator Software Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Log files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Uninstalling System Management (MNP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Booting the COBR Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Installation with the Clone CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Setting or Checking the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Checking the Time Zone and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Resetting Regional and Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Installing the Aristos Service SW on the Radis PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Generating the new XCU Floppy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Installation of the VB21 Patch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Installation of DICOM Attrib. DAC Configurator (only if used) . . . . . . . . . . . . . . . . . . . . 33
RADIS, Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Import Licenses for additional Functions (only if new functions are to be added) . . . . . 35
RADIS, Final Setup, Setting Firewall, Security, and Radis Log . . . . . . . . . . . . . . . . . . . 36
If needed: Deactivating the Serial Mouse at COM 1 (only for Aristos MX / VX /TX) . . . 37
Updating the OT 16-bit Collimator N FD II (P/N 10092604 only) to VC00N . . . . . . . . . . 41
Downloading the new XCU Floppy (only for Aristos MX / VX /TX) . . . . . . . . . . . . . . . . . 43
Updating the Aristos FX System SW (only for FX/FX Plus) . . . . . . . . . . . . . . . . . . . . . . 44
Downloading the FX VA04 SW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Downloading the new XCU Floppy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Checking and Configuring the new SW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Checking and Activating System Management (only if remote is configured) . . . . . . . . 49
Activating System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Restoring the Customer OGPs (for all systems) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Checking for RIS Match in the OGP Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Ortho (necessary only when installing for the first time). . . . . . . . . . . . . . . . . . . . . . . . . 54

© Siemens, 2011 AXB4-320.816.08.03.02 Page 3 of 134 AXIOM Aristos Image System

05.11 CS PS XP RFU
4 Table of Contents

Installing a Paper Printer (optional, only if used). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Generating Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Creating the Recovery Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Labeling the Recovery Image(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Final check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Informing the customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Reporting Errors by the Customer or CSE (for information only) . . . . . . . . . . . . . . . 66

3 _______ SW Reinstallation of VB21 only (e.g. after a crash) ___________________ 67

General Remarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Creation of a repair plan (usually by USC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
What to do before Reinstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
On-site Work Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Perform a virus scan if a virus is suspected (see the repair plan, if available). . . . . . 71
Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Booting the COBR Disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Reinstallation with a Recovery Medium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Checking the latest VB21 Patch according to the Repair Plan . . . . . . . . . . . . . . . . . . . . 78
Installing the Aristos Service SW on the Radis PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Restore of the syngo and Radis Configuration, if the restored Image is older than the Back-
ups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Check for the latest Licenses (according to the Repair Plan) . . . . . . . . . . . . . . . . . . . . . 81
Checking and Activating System Management (only if remote is configured) . . . . . . . . 82
Activating System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Restoring the Customer OGPs (only if the OGPs are newer than in the Recovery Image)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Checking for RIS Match in the OGP Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Generating Backups if changes have been made. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Creating a current Recovery Image, if changes have been made . . . . . . . . . . . . . . . . . 88
Labeling the Recovery Image(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Final check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Informing the Customer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Reporting Errors by the Customer or CSE (for information only) . . . . . . . . . . . . . . . 92

4 _______ PC Replacement: SW Installation and Settings ______________________ 93

General Remarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Creation of a repair plan (usually by USC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
What to do prior to Reinstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Collimator Software Download (only if coming from VB10) . . . . . . . . . . . . . . . . . . . . 95
On-site Work Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Retrieve Log Files from a VB10x PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

AXIOM Aristos Image System AXB4-320.816.08.03.02 Page 4 of 134 © Siemens, 2011

05.11 CS PS XP RFU
Table of Contents 5

Retrieve Log Files from a VB20x or VB21x PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Uninstalling System Management (only if coming from VB10) . . . . . . . . . . . . . . . 107
Replacement of the PC HW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Checking the Time Zone and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Checking the Regional Settings and Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Installing the Aristos Service SW on the Radis PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Checking the latest VB21 Patch according to the Repair Plan. . . . . . . . . . . . . . . . . . . 113
Installation of DICOM Attrib. DAC Configurator (only if used) . . . . . . . . . . . . . . . . . . . 114
Restore of the syngo and Radis Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Check for the latest Licenses (according to the Repair Plan). . . . . . . . . . . . . . . . . . . . 116
Checking and Activating System Management (only if remote is configured) . . . . . . . 117
Activating System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Restoring the Customer OGPs (only if the OGPs are newer than in the Recovery Image)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Checking for RIS Match in the OGP Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Generating Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Creating a current Recovery Image (only if a new DAC SW patch was installed) . . . . 123
Labeling the Recovery Image(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Final check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Informing the customer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Reporting Errors by the Customer or CSE (for information only) . . . . . . . . . . . . . . 127

5 _______ Useful Information and Correction of Errors _______________________ 128

For Information Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Reporting Errors by the Customer or CSE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Display Problems with the Eizo Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Using XP Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
REBOOT of RADIS Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Configuring the CDs/DVDs as Offline Devices for Export of 12-bit Images (only if
needed). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Saving 14-bit Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Low-level Formatting after a failed Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

6 _______ Changes to Previous Version ____________________________________ 133

© Siemens, 2011 AXB4-320.816.08.03.02 Page 5 of 134 AXIOM Aristos Image System

05.11 CS PS XP RFU
6 Requirements
1-
Manufacturer’s Note
1Requirements

How to use these Instructions 0

System knowledge (training), knowledge of Windows XP and patience are required

for the following work steps.
You will be successful only if you follow these instructions step by step and do not
skip any points.
• Please first read the entire paragraph in advance to have a better understanding
of the work steps.
• Go back to the beginning of the paragraph and follow the instructions step by
step.

Screen Shots & Graphics in this Document 0

Screen shots and graphics used in this document should be viewed as examples only.
They cannot describe all possible input combinations; they have an informative character
and are used only for better orientation.
The actual parameters that must be configured can be found in the text and the tables and
depend on the requirements and configuration (items included in the shipment) of the indi-
vidual system.

AXIOM Aristos Image System AXB4-320.816.08.03.02 Page 6 of 134 © Siemens, 2011

05.11 CS PS XP RFU
Requirements 7

Requirements 1.1

Required Tools 0

• Standard service tools

• SERVICE KEY (20 Characters); can be recorded from system before upgrade
• Syngo License; already available with the system
• Laptop with serial COM interface (optional)
• PC connection cable, P/N 9900440 (null modem cable), when using the laptop

Safety Information 0

The “Safety Information“ contained in the system manual and in the particular unit instruc-
tions must be observed.

Protection of Electrostatically-sensitive Components 0

Integrated circuits and circuit boards on which MOS components are installed call for par-
ticularly careful handling because of their highly sensitive electrical structures and because
of their extremely high input resistance. The ESD regulations that apply for electrostati-
cally-sensitive components must be observed.

Required Parts 0

The table provides an overview of the required CDs/DVDs for different software installation
situations. These are:
• New installation (from scratch), e.g. upgrade (retrofit) from VB10... to VB21C and
higher
• Re-installation, e.g. because the existing software crashed
• Latest patch beginning with VB21C

© Siemens, 2011 AXB4-320.816.08.03.02 Page 7 of 134 AXIOM Aristos Image System

05.11 CS PS XP RFU
8 Requirements
Tab. 1 PC Celsius 400/460

PC Celsius Software Media New Re-Inst. VB21A/B

400/460 Inst. > VB21C
(Upgr.) or higher

VA20C COBR x x
Aristos RADIS VB21 Patch CD x x x
Aristos Recovery CDs (blank) x
Aristos I.S. VB21A 460 Clone CD x
from initial installation: recorded x
recovery CDs
Stand system SW, and backups x x

Tab. 2 PC M410

PC M410 Software Media New Re-Inst. VB21A/B

Inst. > VB21C
(Upgr.) or higher

VA20C COBR x x
Aristos RADIS VB21 Patch CD x x x
Aristos Recovery CDs (blank) x
from initial installation: recorded x
recovery CDs
Aristos I.S. VB21A M410 Clone CD x
Stand system SW, and backups x x

Tab. 3 PC M430

PC M430 Software Media New Re-Inst. VB21A/B

Inst. > VB21C
(Upgr.) or higher

VA20C COBR x x
Aristos RADIS VB21 Patch CD x x x
Aristos Recovery DVD (blank) x
from initial installation: recorded x
recovery DVDs
Aristos I.S. M430 VB21A Clone x
DVD
Stand system SW, and backups x x

AXIOM Aristos Image System AXB4-320.816.08.03.02 Page 8 of 134 © Siemens, 2011

05.11 CS PS XP RFU
Requirements 9
Tab. 4 PC M440

PC M440 Software Media New Re-Inst. VB21A/B

Inst. > VB21C
(Upgr.) or higher

VA20C COBR x x
Aristos RADIS VB21 Patch CD x x x
Aristos Recovery DVDs (blank) x
from initial installation: recorded x
recovery DVDs
Aristos I.S. M440 VB21A Clone x
DVD
Stand system SW, and backups x x

Tab. 5 PC M460

PC M460 Software Media New Re-Inst. VB21A/B

Inst. > VB21C
(Upgr.) or higher

COBR VA20A or higher x x

Aristos RADIS VB21 Patch CD x x x
Aristos Recovery DVDs (blank) x
from initial installation: recorded x
recovery DVDs
Aristos Recovery VB21B DVD x
Stand system SW, and backups x x

© Siemens, 2011 AXB4-320.816.08.03.02 Page 9 of 134 AXIOM Aristos Image System

05.11 CS PS XP RFU
10Upgrade from VB10/VB20 to VB21 (first time installation)
2-
General remarks
2Upgrade from VB10/VB20 to VB21 (first time installation)

This procedure describes the steps necessary to install the Radis VB21 SW on the AXIOM
Aristos Image System for the 1st time, e.g. only if VB10 or VB20 was on the system
before.

NOTE Please observe:

PCs shipped from spare part stocks normally carry the latest
version of the RADIS software. Also an installation after, e.g.
a system crash, requires different steps. In these cases, skip
this chapter and go to the appropriate paragraph according
the table of contents.

NOTICE This chapter describes the software installation for VB21

using clone DVDs for M430/M440/M460 PCs and clone CDs
for Celsius 400/460/M410 PCs.
¹ Follow chapter headlines, notes and hints closely!

NOTE User of System Management:

With the upgrade to VB21, there is also a change from a
CA-based agent to an HP-based agent. To avoid trouble-
shooting with this change, please check/confirm with the
customer IT representative that ports 12061 & 13001 are
open.

• The following is an outline of some of the work steps that will be covered in this chapter:
Tab. 6 Work Steps

Main Work Steps Covered in this Chapter

Preparation, including SW download from the Intranet (collimator SW; VB21x patch)
Creating Backups and uninstallation of System Management
VB21 installation with the boot CD (COBR) and clone CD or DVD
Setup of the RADIS SW and installation of the SSW
VB21B patch installation
VC00N update of the 16-bit collimator
Reset and reconfiguration
Creating the recovery image (C and D)

AXIOM Aristos Image System AXB4-320.816.08.03.02 Page 10 of 134 © Siemens, 2011

05.11 CS PS XP RFU
Upgrade from VB10/VB20 to VB21 (first time installation)

Special Tools / Documents 2.1

Check the Med CS Intranet/Extranet for the latest version of this document (For Service ->
Product Information) or contact your local Siemens office if you do not have access to the
Siemens Intranet/Extranet.

For Collimator SW Download 0

NOTE The collimator software is a self-extracting file that must be

downloaded to the laptop by following the work steps in the
next subchapter.

• Laptop with serial COM interface

• PC connection cable, P/N 9900440 (null modem cable)

Collimator Software Download 0

To avoid extra work, check the XCS SSW to determine whether the collimator SW is lower
than VC00N. If so, follow the following work steps. If not, skip this paragraph.
• Go to the download location on the CS Home page: For Service > Product Informa-
tion > AX Systems > Radiography > Direct Technique > Software.
• The required download file is the 10092710_OT_II_VC00N.exe and is located under
the description Collimator G052G.
• Double-click on it and unzip it to a folder of your choice on the C or D drive of your ser-
vice PC.
• You will find two files in the folder: CollimatorSWLoader.exe and
SW_D21_TBN_OT_II_VC00N.H86. Keep them there for later use.

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Preparations 2.2

NOTE Prior to a new installation, all patients must be archived from

the local database, because the database is over-written dur-
ing the new installation.

Log files 0

NOTE If a problem is encountered that requires a software reload,

the system log files must be exported for evaluation prior to
reloading software.
If that problem also has a filed customer complaint associ-
ated with it, then mail the log files along with the complaint
for further evaluation.

NOTE If a VB10x (not VB20x or VB21x) system has been able to

automatically create an error log before a software crash, it
can be found under C:\Radis\Crashlog.

NOTE The following instructions for manually creating a log file

work for VB10x, VB20x, and VB21x. For VB20x and VB21x,
instructions for a shorter method can be found here: (Report-
ing Errors by the Customer or CSE (for information
only) / p. 66)

1. Unlock the access to Windows® with Tab - Del - Transfer image (“+”).
2. Press the Windows® key, and then Run; enter radissysinfo > OK.

Fig. 1: Create a log file - step 1

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3. Press Start.

Fig. 2: Create a log file - step 2

4. Select a directory to save the log file, e.g. C:\Radis\Logs.

Fig. 3: Create a log file - step 3

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5. The log file will be created and saved to the selected directory.

Fig. 4: Create a log file - step 4

6. Close the window.
7. Press the Windows® key + “E” and navigate to the previously selected directory
(1/Fig. 5 / p. 15).

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8. Copy the compressed log file (2/Fig. 5 / p. 15) to a USB stick or similar medium, and
keep it ready in case it is requested by RSC/HSC/QIB/DCU.
¹ The log files look like this: “Log<date>_<time>.zip“

Fig. 5: Create a log file - step 5

Pos. 1 Previously selected directory
Pos. 2 Compressed log file

9. If a customer complaint has to be filed, send the file along with the complaint to Health-
care AX Complaint.

Backup 0

The following configurations have to be saved manually because they are related to Win-
dows® and therefore are not backed up with the syngo backup.
• Make a note of the service key:
- Options > Service > Local Service...

Service Key

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• Make a note of the host name (= computer name) and the IP addresses:
- Options > Service > Local Service... > Configuration > TCP/IP LAN
- Home > close the window.

Host name = computer name

IP address
Subnet mask
Default gateway

Customer Configuration:
- > Options > Configuration.. > Regional and Language...
- “Regional Options”: Make a note of the date and time format.
- “ Languages > Details...”: Make a note of the language and keyboard.

Date Format
Time Format
Language
Keyboard (input locales)

• Make a note of the network speed:

Network Speed

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Find the network speed by following this path:

Temporarily enable the WIN key by pressing TAB + DEL + Transfer Picture
(“+” key). Press the WIN key.
Press the WIN key > Settings
Select Network Connections and right-click on Network Connection #1.

Fig. 6: Control Panel

Click on Properties in the pop-up window. The Network Connection #1 window
(Fig. 7 / p. 17) comes up.
Without selecting anything, click on Configure.

Fig. 7: Network Connection #1, Properties

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Select the Advanced tab card, read the value for Speed & Duplex or Link
Speed & Duplex and make a note of it.

Fig. 8: Speed & Duplex

The following work steps describe how to create backups of “SW Settings 02” on CD, “SW
Settings, Calibration” on CD, “Customer OGPs” on floppy (or USB stick) (the other pack-
ages do not have to be saved because there are newer versions with the new VB21 SW).
• To do this, go to:
> Options > Service > Local Service > Backup & Restore

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- Insert the backup CD / diskette / USB stick

- Under Command > Backup > Drives: [-R-] CD-R, select the following packages:
- Go to SW Settings02 under "Groups", select all entries with the exception of "Ser-
vice\Service\ITO".
- Press GO and wait for the Ready messages.
- Go to SW Settings Calibration.
- Press GO and wait for the Ready messages.
- Go to IQAP_Database.
- Press GO and wait for the Ready messages.
- Insert a blank diskette, labeled "Customer OGP Diskette (Date)". Go back to the
Local Service main menu. Select Radis Tools > Organ Programs > Backup. Wait
for the "Successfully..." message.
- Insert a diskette, (blank or site structure backup floppy). Go to Radis Tools. Click on
Service Software. Click on OK in the first message and observe the second mes-
sage. Log in to the XCS SSW with the User name and OK. Produce a backup of the
site structure with Data > Backup to disk.
- Go back to the Local Service > Configuration menu. Click on Next until you come
to the actual configuration menu.

Manually save the MNP settings:

• Go back to the Local Service > Configuration menu.
Make a note of the settings for System Mgmt.:

Fig. 9: System Mgmt. Master

Server name
TCP/IP address

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Local Host NAT

Network adapter

NOTE If System Management is configured:

To avoid errors after updating the software, uninstall MNP by
following the next subchapter!

Uninstalling System Management (MNP) 0

• Options > Service > local Service > Configuration > System Mgmt.
Deselect all check boxes in the Agent Control window and start with Go in the Action
Bar.
Uninstalling System Management (MNP) in VB10x:

Fig. 10: Config System Managment Agents activated

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Uninstalling System Management (MNP) in VB20x:

Fig. 11: Config System Management Agents activated

The Action Bar indicates that the program is active. After a short time (normally less
than 5 minutes, in exceptional cases up to 20 minutes), the system asks for a
reboot (will be indicated by Shutdown Pending in the Action Bar).
• Perform the reboot with Home.
Uninstallation Successful
• Open the Agent Control page, no check boxes for System Management Base may
be selected and the status must be set to not running.
Uninstall Failed
• If check boxes are selected in the Agent Control window, or the status is running or
partly running (underlined), perform the uninstallation with Forced Uninstallation. An
error message is displayed by clicking on the status.
Forced Uninstallation
• Deselect all check boxes in the Agent Control window (Fig. 10 / p. 20) and start with Go
in the Action Bar.
• Then return to the service SW main menu with Home.
• Unlock Windows® by pressing “Tab + Del. + Send (Num field)” and open the Win-
dows® Explorer.
• Enter the following command under Parameters:
c:\syngo\service\mwtools\sysmgmt_install -r
The uninstallation procedure will send out a text. Scroll to the end of the message,
ignore messages that indicate that some agents could not be removed. As mentioned
in the text, perform a reboot.
• Following the reboot, check the Agent control window:
- No check boxes may be set and the status for Event Management is not running.
- System Monitoring is deactivated (check box not selected).
¹ System Management has been uninstalled successfully.
¹ If System Management was not uninstalled successfully, the SRS Help Desk
must be informed immediately (SRS Help Desk).

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Booting the COBR Disk 2.3

NOTE Prior to beginning the installation, all network, service and

fiber optic cables must be disconnected. Before disconnect-
ing the cables and fiber optic cables from the old PC, in par-
ticular make sure that the fiber optic cables are properly
labeled.

• Insert the COBR CD into the CD drive.

• Restart the PC.
- In the case of M410 with an SCSI CD drive, press <F12>.
¹ The boot menu appears.
- Select the SCSI CD drive in the boot menu, and press <Enter>.
• Press Return ↵ to continue.
¹ The PC will now boot from the COBR CD.

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Installation with the Clone CD or DVD 2.4

NOTE Bootup takes approx. 5 minutes.

Be patient; do not touch the keyboard or mouse during this
time.
Wait until the following screen appears.

Fig. 12: COBR Disk Backup mask

• After the COBR CD ejects, remove it from the drive.
• Insert the first CD/DVD ("Image System VB21A") containing the clone image according
your PC HW into the drive and close the tray.

NOTE Wait until the LED on the drive stops blinking.

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• In the COBR Disk Restore mask,

- click on the <Restore> button (1/Fig. 12 / p. 23).
- Select CD/DVD Writer -> for the SOURCE, (2/Fig. 12 / p. 23).
- Select CD/DVD Device 1 -> (E:), (3/Fig. 12 / p. 23).
- Select Internal Disk -> for the DESTINATION, (4/Fig. 12 / p. 23).
- Select Disk 0 -> (C:)Med_System; (5/Fig. 12 / p. 23).
- Click on the <Browse> button (6/Fig. 12 / p. 23).
¹ A new window entitled Select Ghost Image File, (Fig. 13 / p. 24) comes up.

Fig. 13: Selecting the Ghost Image file

- Select the first (...001.gho) Ghost image file from the CD drive (“CD Drive” always
shows up even when a DVD drive is installed) (1/Fig. 13 / p. 24).
- Close the window with <Open>, (2/Fig. 13 / p. 24).
¹ The Restore mask appears again, (Fig. 14 / p. 25).
- Start the restore with <OK>, (1/Fig. 14 / p. 25).
¹ A warning pop-up appears (Fig. 15 / p. 25).
- Confirm the warning with <Yes>.

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Fig. 15: Warning

Fig. 14: Starting Restore

• The following screen displays the restore progress (Fig. 16 / p. 25). This will take a
while ...
- If the medium set consists of more than one CD/DVD, you will be prompted to insert
the next medium.
¹ Follow the instructions on the screen.
- When the restore has ended, a success message is shown in a new screen
(Fig. 17 / p. 25).
- Close the success window with <OK>.
- Remove the Ghost image from the drive and close the tray.
¹ The window will close and the PC starts to reboot.

Fig. 16: Restore in progress Fig. 17: Restore successful

• After restart, enter only the host name (= computer name) that was noted before.
Do NOT change the password.

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• After confirmation with Next, the PC will restart automatically.

• A “Notepad” window will open. Close the window without changing anything and wait
for another automatic restart. Please be patient! It may take 5 min. without action on
the screen until the automatic restart takes place!
• After restart, log in as Administrator.
User: Administrator
Password: adm$pwd$4$med (“$” is the upper case of “4”).
• Leave the cables disconnected.

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Setting or Checking the IP Address 2.5

• Go to Start > Settings > Control Panel > Switch to Classic View > Network Con-
nections.
• Highlight “Local Area Connection” and right mouse-click on “Properties”.
• Highlight “Internet Protocol (TCP/IP)” and click on “Properties”.
• Check or set “Use the following IP address”. (There must be a fixed IP address and
NOT DHCP.) Insert the correct IP address (noted down before).
• Confirm by clicking on “OK”.
• Set the network speed to the value noted down before:
Without selecting anything, click on Configure.

Fig. 18: Network Connection #1, Properties

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Select the Advanced tab card and set the value for Speed & Duplex or Link Speed
& Duplex to the value previously noted.

Fig. 19: Speed & Duplex

Confirm with “OK”.
• Close the windows.

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Checking the Time Zone and Time 2.6

• Go to Start > Settings > Control Panel > Date and Time.
• Go to the “Time Zone” tab card and set the correct time zone.
• Place a checkmark in “Automatically adjust clock for daylight saving changes”.
• Confirm by clicking on “Apply”.
• Go to the “Date & Time” tab card and set the correct date and time.
• Confirm by clicking on “OK”.

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Resetting Regional and Language 2.7

• Go to Regional Options and Languages.

• “Regional Options” tab card:
- Select country specific formats.
- Select location (only of supported languages).
• “Languages” tab card.
- Click on “Details...”, add local keyboard language.
- Select added keyboard as the default
• “Advanced” tab card
- Select one of the supported languages from the combo box
• Click on “Apply”.
• Confirm the dialog with “OK”.
• If “Restart” is required, ignore it here. It will be done later.

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Installing the Aristos Service SW on the Radis PC 2.8

• Insert the software CD-Rom according the Compatibility List for the AXIOM Aristos
MX/VX, TX or FX/FX Plus into the CD drive.
• Open “Windows® Explorer”, select the CD-Rom drive and double-click on the
“start.exe” file. The Installer window opens.
• Click on the link under "Service PC (+ Download Software) ...".
• If queried, choose Full Install.
• Choose Continue > OK.

Generating the new XCU Floppy 0

• For Aristos FX/FX Plus: Insert a blank, formatted floppy into the floppy drive of the
RADIS PC and click on "VA04B" (or higher) under "XCU floppy Software of Aristos FX".
A copy routine is started and the floppy is created. When doing this, observe the sys-
tem messages and, where applicable, acknowledge them.
• For Aristos MX/VX: Insert a blank, formatted floppy into the floppy drive of the RADIS
PC and click on "VC01B" (or higher) under "XCU floppy Software of Aristos MX".
A copy routine is started and the floppy is created. When doing this, observe the sys-
tem messages and, where applicable, acknowledge them.
• For Aristos VX Plus: Insert a blank, formatted floppy into the floppy drive of the RADIS
PC and click on "VA00C" (or higher) under "XCU floppy Software of Aristos VX Plus".
A copy routine is started and the floppy is created. When doing this, observe the sys-
tem messages and, where applicable, acknowledge them.
• For Aristos TX: Insert a blank, formatted floppy into the floppy drive of the RADIS PC
and click on "VA00M" (or higher) under "XCU floppy Software of Aristos TX".
A copy routine is started and the floppy is created. When doing this, observe the sys-
tem messages and, where applicable, acknowledge them.
• Label the created floppy appropriately. Keep it for later use.
• Close the Service SW windows and remove the CD and floppy.

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Installation of the VB21 Patch 2.9

To upgrade from the initial VB21A or B version to VB21C or higher, follow the steps below.
• Insert the Aristos RADIS VB21C Patch or higher CD into the CD drive.
• Navigate to the CD/DVD drive with the Windows® Explorer.
• Double-click on ParamUpdate.exe.
• The patch installation will begin; installation may take 15 ...20 sec.
• Click on OK.

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Installation of DICOM Attrib. DAC Configurator (only if used) 2.10

• If the system is using a DAC, install the DAC program from the "DICOM Attribute Con-
fig. VA20A", P/N 7264435 or higher.
• Follow the "DICOM Attrib. Configurator" Instructions, AX00-000.816.01.02… or higher.

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RADIS, Initial Setup 2.11

• Restart the PC: Start > Shut Down > Restart

- After restart, log in as Administrator. User: Administrator, Password:
adm$pwd$4$med (“$” is the upper case of “4”)
• Leave the cables disconnected.
• Start the “Internet Explorer”.
• Use the temporary password: DD7CDFD8CC0D30 94ED1F, which is valid until 24
August 2011 (afterwards, a new password for Vendor ID: "1234-SMS -AX-5678" will be
needed).
Place a checkmark in “Set as Default” > “OK”.
After the expiration date, please check the KB for the newer version.
• Insert the backup medium.
• Select "Backup & Restore" > "Command" >"Restore"
• Under Drives, select [-R-] CD-R (or [-A-] Floppy Disk).
• Under "Archive", select all shown Backups one after another.
• If "Groups", are available select all entries respectively.
• Select each with "Go" and wait for ready.
• Select Home.
• If there is a floppy with a “defect map” on site, it must be restored.
For this, go to RADIS Tools > Import FD Calib. Data.
Follow the description on the screen.
• Select Home.
• Close the window.

NOTE Connect all fiber optic and network cables.

• Restart the Radis PC:

> Start > Shut down > Restart > OK
• After the reboot, syngo will start its count-up screen.
• Wait until the application window comes up and the startup diagnostics have finished
completely.
• Confirm the calibration message.
• Wait until the system shows “Not ready - No patient selected” (this may take a few min-
utes).

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Import Licenses for additional Functions (only if new functions are

to be added) 2.12

NOTE If new functionalities are to be used with the VB21 upgrade,

such as: Diamond View or Ortho for Aristos FX, a download
is necessary to supplement the new functions with licenses.
If no new functionalities are used, the original license.dat is
already contained in the “Restore” and does not have to be
downloaded again. Skip license import and go to “Radis,
Final Setup”.

• To do this:
- Go to Options > Service > Local Service... > Configuration
- > Next
- > Licensing
- Insert the data medium with the new License.dat (it is possible that the new license
file still needs to be renamed to “license.dat”).
- Click on “Browse..” and go to the new “license.dat”.
- Click on “Open” > “Import License file” and confirm with “OK”.
- Check in the Licenses Window (above) if the added license is shown and has in X in
the “Avail” column.
- Select “Home” and close the window.
- Reboot the Radis PC: Options > End Session... > Restart System... > Yes

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RADIS, Final Setup, Setting Firewall, Security, and Radis Log 2.13

• Unlock Windows® by pressing “Tab + Del. + Send (Num field)” and open the Win-
dows® Explorer.
• Navigate to C:\post_clone_tools\Postclone.bat.
• Double-click on C:\post_clone_tools\Postclone.bat.
> OK.
• Connect all cables.

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If needed: Deactivating the Serial Mouse at COM 1 (only for Aristos

MX / VX /TX) 2.14

In some cases, the mouse cursor sticks in the top right corner when the RADIS PC is con-
nected to the XCU; this is because the RADIS PC thinks that an RS232 mouse is con-
nected to its RS232 interface and interprets the signals from the XCU as a "mouse
command". To prevent this, the RS232 mouse must be disabled on the RADS PC.
• Select Start > Run > "devmgmt.msc" using the "Windows® key", the arrow keys and
the Enter key.

Fig. 20:
• After starting the Device Manager, select the "Mice and other pointing devices"
hardware components and select the context menu with the right mouse button.
• Connect the serial XCU service cable to the Radis PC.
• Select "Scan for hardware changes".
- If the serial cable is connected, the serial mouse driver will be found and the mouse
cursor will begin to move by itself.
- If the “mice and other pointing devices” was not found, repeat “scan for hard-
ware changes” several times.

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Fig. 21:
• Press Alt + Tab to activate the Device Manager window.
• Use the up/down arrow keys to navigate to "Mice and other pointing devices" (use
left/right arrow keys to open the sub-menus).

Fig. 22:
• Select "Microsoft Serial Ball Point".
• Press Enter.
• Press Tab until "Device Usage" is selected.
• Use the up/down arrow keys to select "Do not use this device (disable)".

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• Use Tab until OK is activated; press Enter.

Fig. 23:
• The mouse for this hardware profile will now be deactivated for COM 1 and the Device
Manager will display a red cross in front of the deactivated component.

Fig. 24:

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• Close all windows.

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Updating the OT 16-bit Collimator N FD II (P/N 10092604 only) to

VC00N 2.15

• Loosen the two No. 2 Allen screws (1/Fig. 25 / p. 41). Swing out the front panel of the
collimator.

Fig. 25: Collimator update

• Connect the null modem cable (e.g. P/N 9900440) to COM on the service PC and
D21.X12 (1/Fig. 26 / p. 41) in the collimator.
• Switch on DIP switch D21.s50.2 (2/Fig. 26 / p. 41). Hold down the reset switch
(3/Fig. 26 / p. 41) for at least one second!

Fig. 26: Reset, S50.2, and X12

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• Double-click on the CollimatorSWLoader.exe file you previously unzipped to your ser-

vice PC. Wait until the download is completed (progress bar: Finished). Switch off the
system.

Fig. 27: Download menu

• Switch off DIP switch D21.s50.2. Switch on the system and check the function of the
collimator.

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Downloading the new XCU Floppy (only for Aristos MX / VX /TX)2.16

NOTE For Aristos FX/FX Plus:
Proceed to chapter (Updating the Aristos FX System SW
(only for FX/FX Plus) / p. 44);

• Insert the floppy just created into the XCU drive.

• Reboot the XCU by unplugging and plugging in the "XCU X1" power connector.
• Wait until the SW has downloaded. After the program has downloaded, an audible sig-
nal is sounded (TOOT-TA-TOOT) (three beeps).
• Remove the disk.
• Reboot the XCU by unplugging and plugging in the "XCU X1" power connector.
• Restart the entire system and check the function.

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Updating the Aristos FX System SW (only for FX/FX Plus) 2.17

If there is no FX, skip this chapter and go to (Checking and Activating System Management
(only if remote is configured) / p. 49).

Downloading the FX VA04 SW 0

NOTICE Before starting a download, disable the screen saver and any
power-saving features which might shut down the PC unex-
pectedly! This update takes approx. 30...45 min. and should
be done parallel to the Radis update using the Service PC.
Screen shots do not always show the correct software ver-
sions.
¹ Follow chapter headlines, notes and hints closely!

• Connect the Service PC to the gateway master (use the short adapter cable) or use the
Radis PC.
If using the Service PC: Make sure that the latest FX Service SW is installed.
• If using the Radis PC, go to C:\SSW\Aristos\Aristos.exe to start the Aristos FX SSW:
- Log in with your name. The password is "_Siemens" (case-sensitive!).
• Perform a backup with SSW Aristos FX > Backup/Restore > Backup ...by pressing
the backup button.
• In the SSW, select Aristos FX > Backup/Restore > Download (1/Fig. 28 / p. 45).

NOTE Disable the screen saver and power-saving features, if not

already done!

• Choose Select version (2/Fig. 28 / p. 45).

• Click on VA04 (3/Fig. 28 / p. 45) in the window that comes up and confirm with “OK”.

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• Click on Select target (4/Fig. 28 / p. 45). The "Download targets" window

(Fig. 29 / p. 46) will open.

Fig. 28: SW version to be downloaded

• A message about Active Sync appears.
• Click on Select all.

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• Click on Download selected (1/Fig. 29 / p. 46).

Fig. 29: Download target menu

• Wait until the download has successfully finished (observe the status line and the
dimmed buttons).
• If requested, (Message Box appears) set the correct system type under “Hardware
Config” .

• Check whether the clutch power settings are correct according to Speed Info 21929:
Set the clutch power to 0%....
To do so, enter the Aristos FX SSW in developer mode (a developer password for 2010
can be found in the Knowledge Base).
Click on SSW Aristos FX > Development > GW Config > Mechanical offset.
Click on Read. Change all values to 0 in the Clutch Power column.
Click on Save.
Switch the entire system off and on and check the function.

Downloading the new XCU Floppy 0

• Insert the floppy just created into the XCU drive.

• Reboot the XCU by unplugging and plugging in the "XCU X1" power connector.

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• Wait until the SW has downloaded. After the program has downloaded, an audible sig-
nal is sounded (TOOT-TA-TOOT) (three beeps).
• Remove the floppy.
• Reboot the XCU by unplugging and plugging in the "XCU X1" power connector.
• Switch the system off completely (hold the switch at the control cabinet for more than 3
sec.) and switch on again.

Checking and Configuring the new SW 0

• Click on the buttons Update Cmp Ver and Update IF Ver. Check the software version
of all components (Fig. 30 / p. 47) against the provided the Compatibility List (the
screen shot is just an example!).

Fig. 30: Aristos FX VA04A SW

• Only if you upgrade from VA02 to VA04, go to Aristos FX SSW > Adjustment > X&Y >
Config. walls / coll. points.
- Click on Remove walls, and Save.

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• Go to Aristos FX SSW > Adjustment > Ortho.

Fig. 31: Aristos FX Ortho settings

• Also change Overframing width to +10.
• For FX Plus, FX with new detector cover and FX with old detector cover:
Select the radio button (1/Fig. 31 / p. 48).
For FX with the old detector cover and the Ortho function:
Select the use of 300 cm grid according to the instructions: “Retrofit of the Ortho Option”
and check the Ortho adjustment. AXB4-210.814.02....
Save the Ortho settings.
• Quit the service SW and, if connected, disconnect the Service PC.

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Checking and Activating System Management (only if remote is

configured) 2.18

NOTICE Failing to correctly activate System Management causes loss

of connection to Siemens Remote Services.
This will result in strongly compromised capabilities of
remote access to the systems; no remote updates will be
possible.
¹ The following steps describe the necessary changes in
VB21 if System Management was already in use with
VB10 or VB20 to VB21. For other cases (first time acti-
vation or troubleshooting), it is necessary to follow the
latest revision of the “Configuration Aristos SRS
beginning with VB21” (AXB4-000.843.03....) available
on the Intranet Aristos CB-DOC > Service.

Activating System Management 0

• Start the service software.

• Click on Configuration on the Service home page.
• Please make sure that the correct System type is selected. It could be lost in the
backup > restore process (known error). If necessary, make a change to correct the
system type.
• Select H System Management in the List of System Options.

Fig. 32: System Management configuration

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• Continue by clicking on Next in the Action bar.

• Select Master under System Mgmt in the Configuration menu.

Fig. 33: System Management master

• Enter the new Server Name and IP Address of the System Management server from
the table below. These names and IP addresses changed with VB21 because of a new
provider.

Site Europe / Africa America Asia

Server Name FTHW9MUA SRSSQL02 SGPT3181A
TCP/IP Address 194.138.39.21 129.73.116.93 194.138.243.181

• To test the Connectivity, click on the Test button. Since this is a very time-critical action,
it is possible that a connection will not be immediately established. Because of this, sev-
eral attempts should be made.
¹ The server must send back a message, e.g.:

Fig. 34: Host is alive

NOTE If outside NAT is configured, the test function will not work
and the message “...not alive” will be displayed.
The new server name and IP address will then have to be reg-
istered with the local administrator and the SRS Help Desk.
Despite this, continue to the next step of the installation.

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NOTE In some network configurations, it is possible that the "Inter-

net Control Message Protocol" will be blocked. In such
cases, the "Ping" and "Tracert" do not function; "not alive" is
signaled. In this case, attempt to make a connection to the
particular server with the TELNET command from a com-
mand shell. If this test (AX00-SRS.843 / Test Ping not Alive)
also fails, immediately contact the SRS Help Desk
(AX00-SRS.843 / SRS Help Desk).

• Confirm the message by clicking on OK.

• Click on Next in the Action bar.
• Select the following functions:
- System Management Base Activated and Installed.

Fig. 35: Config System Management agents activated

• Start the installation by clicking on Go.
Installation and activation now takes about 25 - 30 minutes and runs automatically. The
progress of the installation can be seen from the progress bar in the Action Bar.
• After completing the installation, the "System Management Base" check box is acti-
vated and installed, the status is running. If this is not the case, the installation
failed.

Fig. 36: System Management is not running

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NOTE If the text under Status is underlined, a link to the error mes-
sage is overlaid. See (1/Fig. 36 / p. 51).

Fig. 37: Example 1 of error message

Fig. 38: Example 2 of error message

NOTE With a failed installation, there is an automatic uninstallation

of the System Management. In this case, the SRS Help Desk
should be contacted.

• Conclude the installation by clicking on Finish in the Action bar.

• Click on Home in the service SW window.
• Select Options > End Session...> Restart System > Yes to restart the system.

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Restoring the Customer OGPs (for all systems) 2.19

• Options > Service > Local Service...

• Go to “Radis Tools” > “Organ Programs”.
• Insert the floppy with the customer OGPs.
• Select “A” under “Drive Select”.
• Click on “Scan Drive”.
• Click on “Replace”
• Close the windows.

Checking for RIS Match in the OGP Editor 0

• Activate a test patient in RIS with several studies and check whether the studies match
after opening the patient on the image system.

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Ortho (necessary only when installing for the first time) 2.20

Enter the correct distance between the Ortho support and the detector:
• Options>Service>Local Service>Radis Tools>Image Proc. Params.
• Enter the correct value in “Ortho Support Detector Distance” and “Save”.

NOTE A table with FX Ortho OGPs can be found in the last chapter
of these instructions, “Useful Information and Error Correc-
tion”.

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Installing a Paper Printer (optional, only if used) 2.21

If not used, continue with (Generating Backups / p. 61).

• Unlock Windows® by pressing “Tab + Del. + Send (Num field)” and open the Win-
dows® Explorer.
• Go to My Computer > Control Panel > Printers and Faxes > Add Printer.
• Follow the self-explanatory screen shots.

Fig. 39: Fig. 40:

• Configure a network printer (Fig. 40 / p. 55) only if you want to print to a print server
(Fig. 59 / p. 60) and (Fig. 60 / p. 60).

Fig. 41: Fig. 42:

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• Select Create a new port and Standard TCP/IP Port (Fig. 41 / p. 55).

Fig. 44:

Fig. 43:

• Enter the IP address of the printer (Fig. 43 / p. 56).

NOTE If the printer can be allocated, continue with (Fig. 47 / p. 57).

If the printer cannot be allocated (e.g. printer is switched off),
continue with (Fig. 45 / p. 56)

Fig. 45: Fig. 46:

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Fig. 47: Fig. 48:

• Select the printer manufacturer and type or have the printer’s floppy to load the driver.

NOTE Configure Postscript printers (suffix "PS") only!

Fig. 49: Fig. 50:

NOTE Do NOT print a test page (Fig. 50 / p. 57).

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Fig. 52:

Fig. 51:

• Click on Finish.
• For printer setup, click on Properties (properties depend on the type of printer; images
and configuration may differ from this description)(Fig. 52 / p. 58).

Fig. 53: Fig. 54:

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• In the Properties menu, select Printing Preferences (Fig. 53 / p. 58).

Fig. 55: Fig. 56:

• Select Paper Size, e.g. A4 (Fig. 55 / p. 59).

• In Device Settings, select the paper size for Tray 1(Fig. 56 / p. 59).

Fig. 57: Fig. 58:

• Select Ports (Fig. 56 / p. 59).

• Select the LPR (Fig. 57 / p. 59) radio button and enter any Queue Name, e.g. LPT
(Fig. 58 / p. 59).
• Close the printer’s Properties dialog with OK and print a test page.
• To configure a printer connected through a print server, select A network printer...
(Fig. 59 / p. 60) (corresponds to (Fig. 40 / p. 55)).

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• Click on Next.

Fig. 59: Fig. 60:

• In the menu that comes up, enter the printer’s name and path (Fig. 60 / p. 60) (the
screen shot is in German, please apply accordingly).
• Continue with (Fig. 41 / p. 55).

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Generating Backups 2.22

• The following work steps describe how to create backups. This is necessary only if
some changes were made since the installation. To save time, save packages only
where changes have been made.
• To do this, go to:
> Options > Service > Local Service > Backup & Restore > Backup
- Insert the backup CD / diskette / USB stick
- Select Drives: [-R-]CD-R; select the following packages one after the other.
- In each case, press GO and wait for the Ready messages.
- SW Settings02
- SW Settings Calibration
- IQAP_Database
- Customer_OGP_DBs
- Clinical Assurance
- Insert a blank diskette, labeled "Customer OGP Diskette (Date)". Go back to the
Local Service main menu. Select Radis Tools > Organ Programs > Backup. Wait
for the "Successfully..." message.
- Insert a floppy (blank or the site structure backup floppy) into the floppy drive. Go
back to Radis Tools. Click on Service Software. Click on OK in the first message.
Observe the second message. Log in to the XCS SSW with User name and OK. Pro-
duce a backup of the site structure with Data > Backup to disk
- Go to the Aristos FX / FX Plus SSW: SSW Aristos FX > Backup/Restore > Backup
and wait for the completion message.
• Generate a recovery CD / DVD for the C and D drives by following the work steps
below. Destroy the clone medium. Do not leave it at the customer site.

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Creating the Recovery Image 2.23

• Insert the COBR CD into the CD drive.

• Restart the PC.
- In the case of M410 with an SCSI CD drive, press <F12>.
¹ The boot menu appears.
- Select the SCSI CD drive in the boot menu, and press <Enter>.
• Press Return ↵ to continue.
¹ The PC will now boot from the COBR CD.

NOTE Bootup takes approx. 5 minutes.

Be patient; do not touch the keyboard or mouse during this
time.
Wait until the following screen appears.

Fig. 61: COBR Disk Backup mask

• In the COBR disk Backup mask, (Fig. 61 / p. 62)
a) Click on the <Backup> button, (1/Fig. 61 / p. 62).

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b) Select Internal Disk ->, (2/Fig. 61 / p. 62).

c) Select Disk 0 -> (C:)Med_System; (3/Fig. 61 / p. 62)
d) Select CD/DVD Writer -> for the DESTINATION, (4/Fig. 61 / p. 62).
e) Finally, click on CD/DVD Device, (5/Fig. 61 / p. 62).
f) Do not change the Compression level, Medium Compression (6/Fig. 61 / p. 62).
g) Remove the COBR CD from the drive and insert a blank CD/DVD labeled as “Aris-
tos Image System Recovery CD/DVD VB21”.
h) Close the tray.
i) Wait until the LED on the drive stops blinking.
j) Press <OK> in the COBR Disk Backup mask.
¹ A pop-up appears prompting you to insert a blank disk.
k) Confirm the pop-up with <OK>.

Fig. 62: Backup process Fig. 63: Backup successful

l) A new window comes up (Fig. 62 / p. 63) displaying the backup process of the sys-
tem partition. This will take a while ...

NOTE If a window comes up, New CD/DVD disk needed,

remove the first CD/DVD from the drive and insert a second,
blank CD/DVD. Close the tray.
Confirm the New CD/DVD disk needed dialog with <OK> to
continue.

m) At the end of the backup routine, the COBR Disk Backup window appears
(Fig. 63 / p. 63) indicating backup success.
n) Remove the CD/DVD from the drive and close the tray. Label it according to the next
paragraph.
o) Confirm the COBR Disk Backup window with <OK>(Fig. 63 / p. 63).
p) Go back to step c, select (D:) Med_Data (3/Fig. 61 / p. 62) and repeat the steps.
Then continue with step q.
q) In the COBR Disk Backup mask, press <Quit> (Fig. 61 / p. 62).
¹ The window will close and a command window is displayed (Fig. 64 / p. 64).

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r) Click in the command window.

s) Type exit ↵ and press the <Return> key.

Fig. 64: Exit screen

¹ The command window will close and the PC will reboot.

Labeling the Recovery Image(s) 0

• Label the DVD(s) with a permanent marker.

- Image System FD Recovery CD/DVD VB21... <date>, e.g. April-16-2009

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Final check 2.24

Perform a function check of the system in accordance with the modifications that have been
made.

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Informing the customer 2.25

• Hand over the new Operator Manual.

• Inform the customer about the “Reject Analysis” feature.

Reporting Errors by the Customer or CSE (for information only) 0

• The customer or the CSE can easily report problems with the system online.
- Under Help, select Report Error.
-

Fig. 65:Report Error menu

The following window appears:

Fig. 66: Editing window

- Please enter the problem here and the name of a contact person. Confirm with OK.
The reported information will now be saved in C:\RADIS\Log. This log file can be
accessed by SRS.
• If there is no SRS, the CSE can create an “Error Report” as described above. The log
file can be sent by e-mail.
Generating the reports and sending it by e-mail has to be done manually. It is not auto-
mated.

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3-
General Remarks
3SW Reinstallation of VB21 only (e.g. after a crash)

This procedure describes the steps necessary to reinstall the Radis VB21 SW on the
AXIOM Aristos Image System when a VB21 was installed before, e.g. after a system
crash.

NOTE Please observe:

PCs shipped from spare part stocks normally carry the latest
version of the RADIS software. Also installation of VB21 for
the 1st time requires different steps. In these cases, skip this
chapter and go to the proper paragraph according the table
of contents.

NOTICE This chapter describes how to ensure that the system is

restored with all updates and patches after a system crash.
¹ Follow chapter headlines, notes and hints closely!

• Here is a guideline of what will be covered (among other things) in this chapter:
Tab. 7 Work Steps

Main Work Steps Covered in this Chapter

Creation of a repair plan (usually by USC) to ensure that the system is restored with
all updates and patches.
Preparation, including SW download from the Intranet (patches, virus patterns,
licenses, options if not included in the last backup).
Creation of backups and uninstallation of System Management; if there are problems,
the problem-relevant data has to be saved
VB21 installation with the boot CD (COBR) and Clone CD or DVD
Setup of the RADIS SW and installation of the SSW
Patch and update installation

Reset and reconfiguration

Creation of the recovery image (only if changes are made)

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Creation of a repair plan (usually by USC) 3.1

Creating a repair plan is the best way to ensure that all necessary steps are performed in
an efficient way and that multiple visits after setup of the PC are avoided.

What to do before Reinstallation 0

• Identify the SW version before the crash (possibly consider open patches or new ver-
sions - > to save time) .
List all performed updates and remote updates available in the update handling tool /
country SAP (notifications)] and the sequence of updates that need to be installed.
• Check whether a virus protection contract exists -> if yes, download the latest released
scan engine + latest virus pattern from the Intranet.
• Options & Licenses:
Check whether there is a distribution list (ROD Remote Options Distribution) [current
on-site license file + ROD] using the remote connection.
• Download all needed remote updates, incl. UI (by CSE (on laptop HD) or by USC (pre-
pare DVD etc. if applicable))

On-site Work Steps 0

• If a virus is suspected, check the system using the bootable virus scanner.
• Check the external removable devices (CD, DVD, USB stick, USB disk) if a virus is sus-
pected.
• Unplug the network cable (virus protection).
• Install the latest Ghost image.
• Install all required updates and remote updates.
• If a virus protection contract exists, install the latest virus pattern.
• Install the remote option (ROD), if required.
• Plug in the network cable only after all remote updates and virus patterns (VP) have
been installed.

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Preparations 3.2

NOTE Please consider the steps created in the repair plan. Prior to
a new installation, all patients must be archived from the
local database, because the database is over-written during
the new installation.

NOTE Before recovering the installation, a backup is imperative.

Log files 0

NOTE If a problem is encountered that requires a software reload,

the system log files must be exported for evaluation prior to
reloading software.
If that problem also has a filed customer complaint associ-
ated with it, then mail the log files along with the complaint
for further evaluation.

NOTE If a VB20x or VB21x (not VB10x) system has been able to

automatically create an error log before a software crash, it
can be found under C:\Radis\Log.

NOTE The following instructions for manually creating a log file

work only for VB20x and VB21x.

1. To manually create an error log file:

- under Help, select Report Error.

Fig. 67: Report Error menu

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The following window appears:

Fig. 68: Editing window

- a problem description can be entered into the editing window. Confirm with OK. An
error log file will now be saved in C:\RADIS\Log.
2. Unlock the access to Windows® with Tab - Del - Transfer image (“+”).
3. Press the Windows® key + “E” and navigate to C:\RADIS\Log (1/Fig. 69 / p. 71).

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4. Copy the compressed log file (2/Fig. 69 / p. 71) to a USB stick or similar medium, and
keep it ready in case it is requested by RSC/HSC/QIB/DCU.
¹ The log files look like this: “Log<date>_<time>.zip“

Fig. 69: Log file

Pos. 1 Log directory
Pos. 2 Compressed log file

5. If a customer complaint has to be filed, send the file along with the complaint to Health-
care AX Complaint.

Perform a virus scan if a virus is suspected (see the repair plan, if available). 0

• Scan the system using a bootable virus scanner.

• Before continuing, follow the policy for virus infection according to the repair plan.

Backup 0

The following configurations have to be saved manually because these are not part of the
syngo backup.

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• Make a note of the service key:

- Options > Service > Local Service...

Service Key

The following work steps describe how to create backups of all syngo settings on CD, “Cus-
tomer OGPs” on floppy (or USB stick).
• To do this, go to:
> Options > Service > Local Service > Backup & Restore > Command > Backup
- Insert the backup CD or USB stick.
- Under Command > Backup > Drives: [-R-]CD-R, select the following packages :
- SW Settings02
- SW Settings Calibration
- IQAP_Database
- Customer_OGP_DBs
- Clinical Assurance
- Press GO for each one and wait for the Ready messages.
- Go back to the Local Service > Configuration menu. Click on Next until you come
to the actual Configuration menu.
• If System Management is configured, manually save the settings:
Go back to the Local Service > Configuration menu.
Make a note of the settings for System Mgmt.:

Fig. 70: System Mgmt. Master

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Server name
TCP/IP address
Local Host NAT
Network adapter

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Booting the COBR Disk 3.3

NOTE Prior to beginning the installation, all network, service and

fiber optic cables must be disconnected. Before disconnect-
ing the cables and fiber optic cables from the old PC, in par-
ticular make sure that the fiber optic cables are properly
labeled.

• Insert the COBR CD into the CD drive.

• Restart the PC.
- In the case of M410 with an SCSI CD drive, press <F12>.
¹ The boot menu appears.
- Select the SCSI CD drive in the boot menu, and press <Enter>.
• Press Return ↵ to continue.
¹ The PC will now boot from the COBR CD.

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Reinstallation with a Recovery Medium 3.4

NOTE Bootup takes approx. 5 minutes.

Be patient; do not touch the keyboard or mouse during this
time.
Wait until the following screen appears.

Fig. 71: COBR Disk Backup mask

• After the COBR CD ejects, remove it from the drive.
• Insert the first CD/DVD containing the latest Aristos recovery image into the drive and
close the tray.

NOTE Wait until the LED on the drive stops blinking.

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• In the COBR Disk Restore mask,

- click on the <Restore> button (1/Fig. 71 / p. 75).
- Select CD/DVD Writer -> for the SOURCE, (2/Fig. 71 / p. 75).
- Select CD/DVD Device 1 -> (E:), (3/Fig. 71 / p. 75).
- Select Internal Disk -> for the DESTINATION, (4/Fig. 71 / p. 75).
- Select Disk 0 -> (C:) Med_System; (5/Fig. 71 / p. 75).
- Click on the <Browse> button (6/Fig. 71 / p. 75).
¹ A new window entitled Select Ghost Image File, (Fig. 72 / p. 76) comes up.

Fig. 72: Selecting the Ghost Image file

- From the CD drive (“CD Drive” always appears even if a DVD drive is installed),
select the first Ghost image file (1/Fig. 72 / p. 76).
- Close the window with <Open>, (2/Fig. 72 / p. 76).
¹ The Restore mask appears again (Fig. 73 / p. 77).
- Start the restore with <OK>, (1/Fig. 73 / p. 77).
¹ A warning pop-up appears (Fig. 74 / p. 77).
- Confirm the warning with <Yes>.

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Fig. 74: Warning

Fig. 73: Starting Restore

• The following screen displays the restore progress (Fig. 75 / p. 77). This will take a
while ...
- If the medium set consists of more than one CD/DVD, you will be prompted to insert
the next medium.
¹ Follow the instructions on the screen.
- When the restore has ended, a success message is shown in a new screen
(Fig. 76 / p. 77).
- Close the success window with <OK>.
- Remove the FD recovery image from the drive and close the tray.
¹ The window will close and the PC will start to reboot.

Fig. 75: Restore in progress Fig. 76: Restore successful

• Repeat the procedure with the image of drive "D:"

• After restart, another restart is required.
• Confirm with OK or restart manually.

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Checking the latest VB21 Patch according to the Repair Plan 3.5

To upgrade from the initial VB21A or B version to VB21C or higher, follow the steps below.
• Insert the Aristos RADIS Patch VB21C CD into the CD drive.
• Navigate to the CD/DVD drive with the Windows® Explorer.
• Double-click on ParamUpdate.exe.
• The patch installation will begin; installation may take 15 ...20 sec.
• Click on OK.

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Installing the Aristos Service SW on the Radis PC 3.6

• Insert the software CD-Rom according the Compatibility List for the AXIOM Aristos
MX/VX, TX or FX/FX Plus into the CD drive.
• Open “Windows® Explorer”, select the CD-Rom drive and double-click on the
“start.exe” file. The Installer window opens.
• Click on the link under "Service PC (+ Download Software) ...".
• If queried, choose Full Install.
• Choose Continue > OK.

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Restore of the syngo and Radis Configuration, if the restored

Image is older than the Backups 3.7

• Restart the PC: Start > Shut Down > Restart

- After restart, log in as Administrator. User: Administrator, Password:
adm$pwd$4$med (“$” is the upper case of “4”)
• Leave the cables disconnected.
• If a DICOM Attribute Configurator (DAC) is implemented, install the DAC SW according
to the “DAC beginning with VA20” SW Installation Instructions, AX00-000.816.01.02.02
or higher.
• Start the “Internet Explorer”.
• Go to “Options > Service > Local Service” and log in with the current service key.
Place a checkmark in “Set as Default” > “OK”.
• Insert the backup medium.
• Select "Backup & Restore > Command > Restore"
• Under Drives, select the backup drive.
• Under "Archive", select all newly created packets, one after the other.
• If “Groups" are available, select all entries.
• Select "Go" for each packet and wait for ready.
• If there is a newer “defect map” on site, it must be restored.
For this, go to RADIS Tools > Import FD Calib. Data.
Follow the description on the screen.
• Select Home.
• Close the window.

NOTE Connect all fiber optic and network cables.

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SW Reinstallation of VB21 only (e.g. after a crash) 81

Check for the latest Licenses (according to the Repair Plan) 3.8

NOTE If new functionalities are to be used with the VB21 upgrade,

such as: Diamond View or Ortho for Aristos FX, a download
is necessary to supplement the new functions with licenses.
If no new functionalities are used, the original license.dat is
already contained in the “Restore” and does not have to be
downloaded again. Skip license import and go to “Radis,
Final Setup”.

• To do this:
- Go to Options > Service > Local Service... > Configuration
- > Next
- > Licensing
- Insert the data medium with the new License.dat (it is possible that the new license
file still needs to be renamed to “license.dat”).
- Click on “Browse..” and go to the new “license.dat”.
- Click on “Open” > “Import License file” and confirm with “OK”.
- Select “Home” and close the window.
- Reboot the Radis PC: Options > End Session... > Restart System... > Yes

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Checking and Activating System Management (only if remote is

configured) 3.9

NOTICE Failing to correctly activate System Management causes loss

of connection to Siemens Remote Services.
This will result in strongly compromised capabilities of
remote access to the systems; no remote updates will be
possible.
¹ The following steps describe the necessary changes in
VB21 when System Management was already in use.
For other cases (first time activating or troubleshoot-
ing), it is necessary to follow the latest revision of the
“Configuration Aristos SRS beginning with VB21”
(AXB4-000.843.03.01 or higher), available on the Intra-
net, Aristos CB-DOC > Service.

Activating System Management 0

• Start the service software.

• Click on Configuration on the Service home page.
• Please make sure that the correct System type is selected. It could be lost during the
backup > restore process (known error). If necessary, change to the correct the system
type.
• Select H System Management in the List of System Options.

Fig. 77: System Management configuration

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SW Reinstallation of VB21 only (e.g. after a crash) 83

• Continue by clicking on Next in the Action bar.

• Select Master under System Mgmt in the Configuration menu.

Fig. 78: System Management master

• Enter the new Server Name and IP Address of the System Management server from
the table below. Because of a new provider, these names and IP addresses changed
with VB21.

Site Europe / Africa America Asia

Server name FTHW9MUA SRSSQL02 SGPT3181A
TCP/IP Address 194.138.39.21 129.73.116.93 194.138.243.181

• To test the Connectivity, click on the Test button. Since this is a very time-critical action,
it is possible that a connection will not be immediately established. Because of this, sev-
eral attempts should be made.
¹ The server must send back a message, e.g.:

Fig. 79: Host is alive

NOTE If outside NAT is configured, the test function will not work
and the message “...not alive” will be displayed.
The new server name and IP address also have to be regis-
tered with the local administrator and SRS Help Desk.
Despite this, continue to the next step of the installation.

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NOTE In some network configurations, it is possible that the "Inter-

net Control Message Protocol" will be blocked. In such
cases, the "Ping" and "Tracert" do not function; "not alive" is
signaled. In this case, attempt to make a connection to the
particular server with the TELNET command from a com-
mand shell. If this test (AX00-SRS.843 / Test Ping not Alive)
also fails, immediately contact the SRS Help Desk
(AX00-SRS.843 / SRS Help Desk).

• Confirm the message by clicking on OK.

• Click on Next in the Action bar.
• Select the following functions:
- System Management Base Activated and Installed.

Fig. 80: Config System Management agents activated

• Start the installation by clicking on Go.
Installation and activation now takes about 25 - 30 minutes and runs automatically. The
progress of the installation can be seen from the progress bar in the Action Bar.
• After completing the installation, the "System Management Base" check box is acti-
vated and installed, the status is running. If this is not the case, the installation
failed.

Fig. 81: System Management is not running

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SW Reinstallation of VB21 only (e.g. after a crash) 85

NOTE If the text under Status is underlined, a link to the error mes-
sage is overlaid. See (1/Fig. 81 / p. 84).

Fig. 82: Example 1 of error message

Fig. 83: Example 2 of error message

NOTE With a failed installation, there is an automatic uninstallation

of the System Management. In this case, the SRS Help Desk
should be contacted.

• Conclude the installation by clicking on Finish in the Action bar.

• Click on Home in the service SW window.
• Select Options > End Session...> Restart System > Yes to restart the system.

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Restoring the Customer OGPs (only if the OGPs are newer than in
the Recovery Image) 3.10

• Options > Service > Local Service...

• Go to “Radis Tools” > “Organ Programs”.
• Insert the floppy with the customer OGPs.
• Under “Drive Select”, select “A”.
• Click on “Scan Drive”.
• Click on “Replace”
• Close the windows.

Checking for RIS Match in the OGP Editor 0

• Activate a test patient in RIS with several studies and check whether the studies match
after opening the patient on the image system.

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Generating Backups if changes have been made 3.11

• The following work steps describe how to create backups.

This is necessary only if changes were made since the installation. To save time, save
only packages where changes have been made.
• To do this, go to:
> Options > Service > Local Service > Backup & Restore > Backup
- Insert the backup CD / diskette / USB stick
- Select Drives: [-R-]CD-R; select the necessary Packages.
- SW Settings02
- SW Settings Calibration
- IQAP_Database
- Customer_OGP_DBs
- Clinical Assurance
- Press GO for each and wait for the Ready messages.
- Insert a blank diskette, labeled "Customer OGP Diskette (Date)". Go back to the
Local Service main menu. Select Radis Tools > Organ Programs > Backup. Wait
for the "Successfully..." message.
- Log in to the XCS SSW with User name and OK. Produce a backup of the site struc-
ture with Data > Backup to disk
- Go to the Aristos FX / FX Plus SSW: SSW Aristos FX > Backup/Restore > Backup
and wait for the completion message.

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Creating a current Recovery Image, if changes have been made 3.12

• Insert the COBR CD into the CD drive.
• Restart the PC.
- In the case of M410 with an SCSI CD drive, press <F12>.
¹ The boot menu appears.
- Select the SCSI CD drive in the boot menu, and press <Enter>.
• Press Return ↵ to continue.
¹ The PC will now boot from the COBR CD.

NOTE Bootup takes approx. 5 minutes.

Be patient; do not touch the keyboard or mouse during this
time.
Wait until the following screen appears.

Fig. 84: COBR Disk Backup mask

• In the COBR disk Backup mask, (Fig. 84 / p. 88)
a) Click on the <Backup> button, (1/Fig. 84 / p. 88).

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b) Select Internal Disk ->, (2/Fig. 84 / p. 88).

c) Select Disk 0 -> (C:)Med_System; (3/Fig. 84 / p. 88)
d) Select CD/DVD Writer -> for the DESTINATION, (4/Fig. 84 / p. 88).
e) Finally, click on CD/DVD Device, (5/Fig. 84 / p. 88).
f) Do not change the Compression level, Medium Compression (6/Fig. 84 / p. 88).
g) Remove the COBR CD from the drive and insert a blank CD/DVD.
h) Close the tray.
i) Wait until the LED on the drive stops blinking.
j) Press <OK> in the COBR Disk Backup mask.
¹ A pop-up appears prompting you to insert a blank disk.
k) Confirm the pop-up with <OK>.

Fig. 85: Backup process Fig. 86: Backup successful

l) A new window comes up (Fig. 85 / p. 89) displaying the backup process of the sys-
tem partition. This will take a while ...

NOTE If a window comes up, New CD/DVD disk needed,

remove the first CD/DVD from the drive and insert a second,
blank CD/DVD. Close the tray.
Confirm the New CD/DVD disk needed dialog with <OK> to
continue.

m) At the end of the backup routine, the COBR Disk Backup window appears
(Fig. 86 / p. 89) indicating backup success.
n) Remove the CD/DVD from the drive and close the tray. Label it according to the next
paragraph.
o) Confirm the COBR Disk Backup window with <OK>(Fig. 86 / p. 89).
p) Go back to step c, select (D:) Med_Data (3/Fig. 84 / p. 88) and repeat the steps.
Then continue with step q.
q) In the COBR Disk Backup mask, press <Quit> (Fig. 84 / p. 88).
¹ The window will close and a command window is displayed (Fig. 87 / p. 90).

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r) Click in the command window.

s) Type exit ↵ and press the <Return> key.

Fig. 87: Exit screen

¹ The command window will close and the PC will reboot.

Labeling the Recovery Image(s) 0

• Label the DVD(s) with a permanent marker.

- Image System FD Recovery CD/DVD VB21... <date>, e.g. April-16-2009

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SW Reinstallation of VB21 only (e.g. after a crash) 91

Final check 3.13

Perform a function check of the system in accordance with the modifications that have been
made.

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Informing the Customer 3.14

• Hand over the new Operator Manual.

• Inform the customer about the “Reject Analysis” feature.

Reporting Errors by the Customer or CSE (for information only) 0

• The customer or the CSE can easily report online any system problems that may occur.
- Under Help, select Report Error.
-

Fig. 88:Report Error menu

The following window appears:

Fig. 89: Editing window

- Please enter a description of the problem here and the name of a contact person.
Confirm with OK. The reported information will now be saved in C:\RADIS\Log. This
log file can be accessed by SRS.
• If there is no SRS, the CSE can create an “Error Report” as described above. The log
file can be sent by e-mail.
Generating the reports and sending them by e-mail has to be done manually. It is not
automated.

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4-
General Remarks
4PC Replacement: SW Installation and Settings

These instructions describe the procedure for installing the necessary SW on a

pre-installed Radis PC from spare part stocks.

NOTE Please observe:

PCs shipped from spare part stocks normally carry the latest
version of the RADIS software. If there is an image of the
same PC hardware, please use this image for installation. In
these cases, skip this chapter and go to the chapter “SW
Reinstallation of VB21”. For additional work steps related to
a PC HW replacement, use the latest “Replacement of Parts”
instructions.

NOTE Please observe:

If there is still an older VB10 Radis version installed, this PC
replacement should be used to go to the latest version of
Radis (already installed on the new PC). For this, please also
order the VB21 or higher SW kit (Order No. 14402128) via the
sales channel. This kit includes the current documentation.

NOTE Please observe:

Following the steps in this chapter is normally necessary
only in the case of a PC HW update (different PC than the
defective one). For additional work steps related to PC HW
replacement, use the latest “Replacement of Parts” instruc-
tions.

NOTICE This chapter describes how it can be ensured that after a PC

replacement, the system is restored with all updates and
patches.
¹ Follow chapter headlines, notes and hints closely!

• The following is a guideline of what will be covered (among other things) in this chapter:
Tab. 8 Work Steps

Main Work Steps covered in this Chapter

Create a repair plan (usually by USC) to ensure that the system is restored with all
updates and patches.
Preparation including SW download from the Intranet (patches, virus pattern,
licenses, options if not included in the last backup)
Creating backups and uninstallation of System Management; if there are problems,
problem-relevant data has to be saved

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Main Work Steps covered in this Chapter

Setup of the RADIS SW and installation of the SSW

Patch and update installation

Reset and reconfiguration

Creation of the recovery image

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PC Replacement: SW Installation and Settings 95

Creation of a repair plan (usually by USC) 4.1

Creation of a repair plan is the best way to ensure that all necessary steps are performed
efficiently and that multiple visits after setup of the PC are avoided.

What to do prior to Reinstallation 0

• Identify the SW version before the crash (possibly consider open patches or new ver-
sions - > to save time).
If going from VB10 to the new PC (latest version of VB21), additional collimator SW has
to be downloaded from Intranet.
List all performed updates and remote updates available in the update handling tool /
country SAP (notifications). List the sequence of updates needed to be installed.
• Check whether a virus protection contract exists -> if yes, download the latest released
scan engine + latest virus pattern from the Intranet.
• Options & Licenses:
Check whether there is a distribution list via remote (current license file on-site + ROD
Remote Options Distribution)
• Download all required remote updates incl. UIs (by CSE (on laptop HD) or by USC (pre-
pare DVD etc., if applicable))

Collimator Software Download (only if coming from VB10) 0

To avoid extra work, check whether the collimator SW is lower than VC00N using the XCS
SSW. If so, follow the work steps below. If not, skip this paragraph.
• Go to the download location on the CS Home page: For Service > Product Informa-
tion > AX Systems > Radiography > Direct Technique > Software.
• The required download file is the 10092710_OT_II_VC00N.exe and is located under
the description Collimator G052G.
• Double-click on it and unzip it to a folder of your choice on the C or D drive of your ser-
vice PC.
• You will find two files in the folder: CollimatorSWLoader.exe and
SW_D21_TBN_OT_II_VC00N.H86. Keep them there for later use.

On-site Work Steps 0

• If a virus is suspected, check the system using the bootable virus scanner.
• Check the external removable devices (CD, DVD, USB Stick, USB disk) if a virus is sus-
pected.
• Consider using the escalation routine.
What to do in case of a Virus Infection This should be implemented in CB Doc with a link
to the Knowledge Base.
• Unplug the Net cable (virus protection).

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• Install the latest Ghost image.

• Install all required updates and remote updates.
• If a virus protection contract exists, install the latest virus pattern.
• Install the remote option (ROD), if required.
• Plug in the Net cable only after all remote updates and VP are installed.

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Preparations 4.2

NOTE Prior to a new installation, all patients must be archived from

the local database, because the database is over-written dur-
ing the new installation.

Retrieve Log Files from a VB10x PC 0

NOTE If a problem is encountered that requires a software reload,

the system log files must be exported for evaluation prior to
reloading software.
If that problem also has a filed customer complaint associ-
ated with it, then mail the log files along with the complaint
for further evaluation.

NOTE If a VB10x (not VB20x or VB21x) system has been able to

automatically create an error log before a software crash, it
can be found under C:\Radis\Crashlog.

NOTE The following instructions for manually creating a log file

work for VB10x, VB20x, and VB21x. For VB20x and VB21x,
instructions for a shorter method can be found here:
(Retrieve Log Files from a VB20x or VB21x PC / p. 100)

1. Unlock the access to Windows® with Tab - Del - Transfer image (“+”).
2. Press the Windows® key, and then Run; enter radissysinfo > OK.

Fig. 90: Create a log file - step 1

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3. Press Start.

Fig. 91: Create a log file - step 2

4. Select a directory to save the log file, e.g. C:\Radis\Logs.

Fig. 92: Create a log file - step 3

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5. The log file will be created and saved to the selected directory.

Fig. 93: Create a log file - step 4

6. Close the window.
7. Press the Windows® key + “E” and navigate to the previously selected directory
(1/Fig. 94 / p. 100).

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8. Copy the compressed log file (2/Fig. 94 / p. 100) to a USB stick or similar medium, and
keep it ready in case it is requested by RSC/HSC/QIB/DCU.
¹ The log files look like this: “Log<date>_<time>.zip“

Fig. 94: Create a log file - step 5

Pos. 1 Previously selected directory
Pos. 2 Compressed log file

9. If a customer complaint has to be filed, send the file along with the complaint to Health-
care AX Complaint.

Retrieve Log Files from a VB20x or VB21x PC 0

NOTE If a problem is encountered that requires a software reload,

the system log files must be exported for evaluation prior to
reloading software.
If that problem also has a filed customer complaint associ-
ated with it, then mail the log files along with the complaint
for further evaluation.

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PC Replacement: SW Installation and Settings 101

NOTE If a VB20x or VB21x (not VB10x) system has been able to

automatically create an error log before a software crash, it
can be found under C:\Radis\Log.

1. To manually create an error log file:

- under Help, select Report Error.

Fig. 95: Report Error menu

The following window appears:

Fig. 96: Editing window

- a problem description can be entered into the editing window. Confirm with OK. An
error log file will now be saved in C:\RADIS\Log.
2. Unlock the access to Windows® with Tab - Del - Transfer image (“+”).
3. Press the Windows® key + “E” and navigate to C:\RADIS\Log (1/Fig. 97 / p. 102).

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102 PC Replacement: SW Installation and Settings

4. Copy the compressed log file (2/Fig. 97 / p. 102) to a USB stick or similar medium, and
keep it ready in case it is requested by RSC/HSC/QIB/DCU.
¹ The log files look like this: “Log<date>_<time>.zip“

Fig. 97: Log file

Pos. 1 Log directory
Pos. 2 Compressed log file

5. If a customer complaint has to be filed, send the file along with the complaint to Health-
care AX Complaint.

Backup 0

The following configurations have to be saved manually because these are Win-
dows®-related configurations and are not part of the syngo backup.
• Make a note of the service key:
- Options > Service > Local Service...

Service Key

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PC Replacement: SW Installation and Settings 103

• Make a note of the host name (= computer name) and the IP addresses:
- Options > Service > Local Service... > Configuration > TCP/IP LAN
- Home > close the window.

Host name = computer name

IP address
Subnet mask
Default gateway

Customer Configuration:
- > Options > Configuration.. > Regional and Language...
- “Regional Options”: Make a note of the date and time format.
- “ Languages > Details...”: Make a note of the language and keyboard.

Date Format
Time Format
Language
Keyboard (input locales)

• Make a note of the network speed:

Network Speed

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Find the network speed by following this path:

Temporarily enable the WIN key by pressing TAB + DEL + Transfer Picture
(“+” key). Press the WIN key.
Press the WIN key > Settings
Select Network Connections and right-click on Network Connection #1.

Fig. 98: Control Panel

Click on Properties in the pop-up window. The Network Connection #1 window
(Fig. 99 / p. 104) comes up.
Without selecting anything, click on Configure.

Fig. 99: Network Connection #1, Properties

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Select the Advanced tab card, read the value for Speed & Duplex or Link
Speed & Duplex and make a note of it.

Fig. 100: Speed & Duplex

The following work steps describe how to create backups of “SW Settings02”,“ SW Settings
Calibration” and “Customer OGPs” on floppy (or USB stick).
The other packages do not have to be saved because there are newer versions with the
new VB21 SW.
• To do this, go to:
> Options > Service > Local Service > Backup & Restore

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- Insert the backup CD / USB stick

- Under Command > Backup > Drives: [-R-]CD-R, select the following packages:
- Only if coming from VB10: SW Settings02 under "Groups", select all entries with
the exception of "Service\Service\ITO"
- Only if coming from VB21: SW Settings02
- Only if coming from VB21: Customer_OGP_DBs
- Only if coming from VB21: Clinical Assurance
- All versions: SW Settings Calibration
- All versions: IQAP_Database
- Press GO for each one and wait for the Ready messages.
- Press Home > Radis Tools > Organ Programs.
- Select A:\ for diskette (recommended) or the drive for USB stick under “Drive
Select”.
- Press “Backup” to save the OGPs.
- Close the window and press “Home”.
Manually save the MNP settings:
• Go back to the Local Service > Configuration menu.
Make a note of the settings for System Mgmt.:

Fig. 101: System Mgmt. Master

Server name
TCP/IP address
Local Host NAT
Network adapter

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NOTE If System Management is configured:

To avoid errors after updating the software, uninstall MNP by
following the next sub-chapter!

Uninstalling System Management (only if coming from VB10) 0

otherwise skip and go to (Replacement of the PC HW / p. 109)

• Options > Service > local Service > Configuration > System Mgmt.
Deselect all check boxes in the Agent Control window and start with Go in the Action
bar.
Uninstalling System Management (MNP) in VB10x:

Fig. 102: Config System Managment Agents activated

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Uninstalling System Management (MNP) in VB20x:

Fig. 103: Config System Management Agents activated

The Action bar indicates that the program is active. After a short time (normally less
than 5 minutes, in exceptional cases up to 20 minutes), the system asks for a
reboot (will be indicated by Shutdown Pending in the Action bar).
• Perform the reboot with Home.
Uninstallation Successful
• Open the Agent Control page, no check boxes for System Management Base may
be selected and the status must be set to not running.
Uninstall Failed
• If check boxes are selected in the Agent Control window, or the status is running or
partly running (underlined), perform the uninstallation using Forced Uninstallation. An
error message is displayed by clicking on the status.
Forced Uninstallation
• Deselect all check boxes in the Agent Control window (Fig. 102 / p. 107) and start with
Go in the Action bar.
• Then return to the service SW main menu with Home.
• Unlock Windows® by pressing “Tab + Del. + Send (Num field)” and open the Explorer.
• Enter the following command under Parameters:
c:\syngo\service\mwtools\sysmgmt_install -r
The uninstallation procedure will send out a text. Scroll to the end of the message,
ignore messages that indicate that some agents could not be removed. As mentioned
in the text, perform a reboot.
• Following the reboot, check the Agent control window:
- No check boxes may be set and the status for Event Management is not running.
- System Monitoring is deactivated (check box not selected).
¹ System Management has been uninstalled successfully.
¹ If System Management was not uninstalled successfully, the SRS Help Desk
must be informed immediately (SRS Help Desk).

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Replacement of the PC HW 4.3

NOTE The necessary work steps to replace the PC, including

replacement of the boards, are described in Replacement of
Parts Axiom Aristos MX/VX,/VX Plus: AXB4-210.841.01...
Aristos TX: AXB4-110.841.01.. Aristos FX: AXB4-310.841.01;
Aristos FX Plus: AXB4-310.841.06..

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Checking the Time Zone and Time 4.4

NOTE Before switching on the PC, make sure that only power, the
mouse keyboard and the monitor are connected. Do not yet
connect the network cable, fiber optic cables or the XCS ser-
vice cable.

• Switch on the PC.

• After completing start, unlock Windows® by pressing “Tab + Del. + Send (Num field)”.
• Go to Start > Settings > Control Panel > Date and Time.
• Go to the “Time Zone” tab card and set the correct time zone.
• Place a checkmark in “Automatically adjust clock for daylight saving changes”.
• Confirm by clicking on “Apply”.
• Go to the “Date & Time” tab card and set the correct date and time.
• Confirm by clicking on “OK”.

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Checking the Regional Settings and Language 4.5

• Go to Regional Settings and Languages.

• “Regional Options” tab card:
- Select the country-specific formats.
- Select the location (only of supported languages).
• “Languages” tab card.
- Click on “Details...” to add the local keyboard language.
- Select the added keyboard as the default
• “Advanced” tab card
- Select one of the supported languages from the combo box.
• Click on “Apply”.
• Confirm the dialog with “OK”.

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Installing the Aristos Service SW on the Radis PC 4.6

• Insert the software CD-Rom according the Compatibility List for the AXIOM Aristos
MX/VX, TX or FX/FX Plus into the CD drive.
• Open “Windows® Explorer”, select the CD-Rom drive and double-click on the
“start.exe” file. The Installer window opens.
• Click on the link under "Service PC (+ Download Software) ...".
• If queried, choose Full Install.
• Choose Continue > OK.

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Checking the latest VB21 Patch according to the Repair Plan 4.7

To upgrade from the initial VB21A or B version to VB21C or higher, follow the steps below.
• Insert the Aristos RADIS Patch VB21C CD into the CD drive.
• Navigate to the CD/DVD drive with the Windows® Explorer.
• Double-click on ParamUpdate.exe.
• The patch installation will begin; installation may take 15 ...20 sec.
• Click on OK.

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Installation of DICOM Attrib. DAC Configurator (only if used) 4.8

• If the system is using a DAC, install the DAC program from the "DICOM Attribute Con-
fig. VA20A", P/N 7264435 or higher.
• Follow the "DICOM Attrib. Configurator" Instructions, AX00-000.816.01.02… or higher.

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Restore of the syngo and Radis Configuration 4.9

• Go to “Options > Service > Local Service” and log in with the current service key.
• Insert the backup CD / diskette / USB stick
• Select Backup & Restore > Command > Backup > Drives: [-R-]CD-R; select the fol-
lowing packages :
• SW Settings02
• SW Settings Calibration
• IQAP_Database
• Only if coming from VB21: Customer_OGP_DBs
• Only if coming from VB21: Clinical Assurance
• Press GO for each one and wait for the Ready messages.
• Go back to the Local Service > Configuration menu. Click on Next until you come to
the actual Configuration menu.
• If there is an newer “defect map” on site, it must be restored.
For this, go to RADIS Tools > Import FD Calib. Data.
Follow the description on the screen.
• Select Home.
• Close the window.

NOTE Connect all fiber optic and network cables.

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Check for the latest Licenses (according to the Repair Plan) 4.10

NOTE If new functionalities are to be used with the VB21 upgrade,

such as: Diamond View or Ortho for Aristos FX, a download
is necessary to supplement the new functions with licenses.
If no new functionalities are used, the original license.dat is
already contained in the “Restore” and does not have to be
downloaded again. Skip license import and go to “Radis,
Final Setup”.

• To do this:
- Go to Options > Service > Local Service... > Configuration
- > Next
- > Licensing
- Insert the data medium with the new License.dat (it is possible that the new license
file still needs to be renamed to “license.dat”).
- Click on “Browse..” and go to the new “license.dat”.
- Click on “Open” > “Import License file” and confirm with “OK”.
- Select “Home” and close the window.
- Reboot the Radis PC: Options > End Session... > Restart System... > Yes

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Checking and Activating System Management (only if remote is

configured) 4.11

NOTICE Failing to correctly activate System Management causes loss

of connection to Siemens Remote Services.
This will result in strongly compromised capabilities of
remote access to the systems; no remote updates will be
possible.
¹ The following steps describe the necessary changes in
VB21 when System Management was already in use.
For other cases (first time activating or troubleshoot-
ing), it is necessary to follow the latest revision of the
“Configuration Aristos SRS beginning with VB21”
(AXB4-000.843.03.01 or higher), available on the Intra-
net, Aristos CB-DOC > Service.

Activating System Management 0

• Start the service software.

• Click on Configuration on the Service home page.
• Please make sure that the correct System type is selected. It could be lost during the
backup > restore process (known error). If necessary, change to the correct the system
type.
• Select H System Management in the List of System Options.

Fig. 104: System Management configuration

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118 PC Replacement: SW Installation and Settings

• Continue by clicking on Next in the Action bar.

• Select Master under System Mgmt in the Configuration menu.

Fig. 105: System Management master

• Enter the new Server Name and IP Address of the System Management server from
the table below. Because of a new provider, these names and IP addresses changed
with VB21.

Site Europe / Africa America Asia

Server name FTHW9MUA SRSSQL02 SGPT3181A
TCP/IP Address 194.138.39.21 129.73.116.93 194.138.243.181

• To test the Connectivity, click on the Test button. Since this is a very time-critical action,
it is possible that a connection will not be immediately established. Because of this, sev-
eral attempts should be made.
¹ The server must send back a message, e.g.:

Fig. 106: Host is alive

NOTE If outside NAT is configured, the test function will not work
and the message “...not alive” will be displayed.
The new server name and IP address also have to be regis-
tered with the local administrator and SRS Help Desk.
Despite this, continue to the next step of the installation.

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PC Replacement: SW Installation and Settings 119

NOTE In some network configurations, it is possible that the "Inter-

net Control Message Protocol" will be blocked. In such
cases, the "Ping" and "Tracert" do not function; "not alive" is
signaled. In this case, attempt to make a connection to the
particular server with the TELNET command from a com-
mand shell. If this test (AX00-SRS.843 / Test Ping not Alive)
also fails, immediately contact the SRS Help Desk
(AX00-SRS.843 / SRS Help Desk).

• Confirm the message by clicking on OK.

• Click on Next in the Action bar.
• Select the following functions:
- System Management Base Activated and Installed.

Fig. 107: Config System Management agents activated

• Start the installation by clicking on Go.
Installation and activation now takes about 25 - 30 minutes and runs automatically. The
progress of the installation can be seen from the progress bar in the Action Bar.
• After completing the installation, the "System Management Base" check box is acti-
vated and installed, the status is running. If this is not the case, the installation
failed.

Fig. 108: System Management is not running

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120 PC Replacement: SW Installation and Settings

NOTE If the text under Status is underlined, a link to the error mes-
sage is overlaid. See (1/Fig. 108 / p. 119).

Fig. 109: Example 1 of error message

Fig. 110: Example 2 of error message

NOTE With a failed installation, there is an automatic uninstallation

of the System Management. In this case, the SRS Help Desk
should be contacted.

• Conclude the installation by clicking on Finish in the Action bar.

• Click on Home in the service SW window.
• Select Options > End Session...> Restart System > Yes to restart the system.

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Restoring the Customer OGPs (only if the OGPs are newer than in
the Recovery Image) 4.12

• Options > Service > Local Service...

• Go to “Radis Tools” > “Organ Programs”.
• Insert the floppy with the customer OGPs.
• Under “Drive Select”, select “A”.
• Click on “Scan Drive”.
• Click on “Replace”
• Close the windows.

Checking for RIS Match in the OGP Editor 0

• Activate a test patient in RIS with several studies and check whether the studies match
after opening the patient on the image system.

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Generating Backups 4.13

• The following work steps describe how to create backups for all “Customer OGPs” set-
tings on floppy (or USB stick) and Configuration Data on CD (or USB stick)
• To do this, go to:
> Options > Service > Local Service > Backup & Restore
- Insert the backup CD / USB stick
- Under Command > Backup > Drives: [-R-]CD-R, select the following packages:
- SW Settings02
- Customer_OGP_DBs
- IQAP_Database
- Clinical Assurance
- SW Settings Calibration
- Press GO for each one and wait for the Ready messages.
- Press Home > Radis Tools > Organ Programs.
- Select A:\ for diskette (recommended) or the drive for USB stick under “Drive
Select”.
- Press “Backup” to save the OGPs.
- Close the window and press “Home”.

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Creating a current Recovery Image (only if a new DAC SW patch

was installed) 4.14

• Insert the COBR CD into the CD drive.

• Restart the PC.
- In the case of M410 with an SCSI CD drive, press <F12>.
¹ The boot menu appears.
- Select the SCSI CD drive in the boot menu, and press <Enter>.
• Press Return ↵ to continue.
¹ The PC will now boot from the COBR CD.

NOTE Bootup takes approx. 5 minutes.

Be patient; do not touch the keyboard or mouse during this
time.
Wait until the following screen appears.

Fig. 111: COBR Disk Backup mask

• In the COBR disk Backup mask, (Fig. 111 / p. 123)
a) Click on the <Backup> button, (1/Fig. 111 / p. 123).

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124 PC Replacement: SW Installation and Settings

b) Select Internal Disk ->, (2/Fig. 111 / p. 123).

c) Select Disk 0 -> (C:)Med_System; (3/Fig. 111 / p. 123)
d) Select CD/DVD Writer -> for the DESTINATION, (4/Fig. 111 / p. 123).
e) Finally, click on CD/DVD Device, (5/Fig. 111 / p. 123).
f) Do not change the Compression level, Medium Compression (6/Fig. 111 / p. 123).
g) Remove the COBR CD from the drive and insert a blank CD/DVD.
h) Close the tray.
i) Wait until the LED on the drive stops blinking.
j) Press <OK> in the COBR Disk Backup mask.
¹ A pop-up appears prompting you to insert a blank disk.
k) Confirm the pop-up with <OK>.

Fig. 112: Backup process Fig. 113: Backup successful

l) A new window comes up (Fig. 112 / p. 124) displaying the backup process of the
system partition. This will take a while ...

NOTE If a window comes up, New CD/DVD disk needed,

remove the first CD/DVD from the drive and insert a second,
blank CD/DVD. Close the tray.
Confirm the New CD/DVD disk needed dialog with <OK> to
continue.

m) At the end of the backup routine, the COBR Disk Backup window appears
(Fig. 113 / p. 124) indicating backup success.
n) Remove the CD/DVD from the drive and close the tray. Label it according to the next
paragraph.
o) Confirm the COBR Disk Backup window with <OK>(Fig. 113 / p. 124).
p) Go back to step c, select (D:) Med_Data (3/Fig. 111 / p. 123) and repeat the steps.
Then continue with step q.
q) In the COBR Disk Backup mask, press <Quit> (Fig. 111 / p. 123).
¹ The window will close and a command window is displayed (Fig. 114 / p. 125).

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PC Replacement: SW Installation and Settings 125

r) Click in the command window.

s) Type exit ↵ and press the <Return> key.

Fig. 114: Exit screen

¹ The command window will close and the PC will reboot.

Labeling the Recovery Image(s) 0

• Label the DVD(s) with a permanent marker.

- Image System FD Recovery CD/DVD VB21... <date>, e.g. April-16-2009

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126 PC Replacement: SW Installation and Settings

Final check 4.15

Perform a function check of the system in accordance with the modifications that have been
made.

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Informing the customer 4.16

• Hand over the new Operator Manual.

• Inform the customer about the “Reject Analysis” feature.

Reporting Errors by the Customer or CSE (for information only) 0

• The customer or the CSE can easily report problems with the system online.
- Under Help, select Report Error.
-

Fig. 115:Report Error menu

The following window appears:

Fig. 116: Editing window

- Please enter the problem here and the name of a contact person. Confirm with OK.
The reported information will now be saved in C:\RADIS\Log. This log file can be
accessed by SRS.
• If there is no SRS, the CSE can create an “Error Report” as described above. The log
file can be sent by e-mail.
Generating the reports and sending it by e-mail has to be done manually. It is not auto-
mated.

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128 Useful Information and Correction of Errors
5-
For Information Only
5Useful Information and Correction of Errors

Reporting Errors by the Customer or CSE 0

• The customer or the CSE can easily report problems with the system online.
- Under Help, select Report Error.
-

Fig. 117:Report Error menu

The following window appears:

Fig. 118: Editing window

- Please enter the problem here and the name of a contact person. Confirm with OK.
The reported information will now be saved in C:\RADIS\Log. This log file can be
accessed by SRS.
• If there is no SRS, the CSE can create an “Error Report” as described above. The log
file can be sent by e-mail.

Display Problems with the Eizo Monitor 0

If there are display problems with an EIZO monitor connected to Radis via the Digital Video
Interface (DVI) in the Celsius M410 (gray housing), carry out these settings:

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Useful Information and Correction of Errors 129

• Unlock Windows® by pressing “Tab + Del. + Send (Num field)”, open the Explorer and
go to Control Panel; press GO; if necessary, select "classical view" in the window
that comes up; select: the Display > Settings tab card.
- Color quality: Highest (32-bit)
- Screen resolution: 1280 x 1024 pixels
- Click on "Advanced" > Monitor > Set Screen refresh rate: 60 Hz
- Close all windows

Using XP Explorer 0

Unlock Windows® by pressing “Tab + Del. + Send (Num field)” and open the Explorer.

REBOOT of RADIS Required 0

This is the case for

- Printer configuration
- CD burning for copying log files
- Calibration data (backup)
- IQAP DB
- Copying 14-bit files

Configuring the CDs/DVDs as Offline Devices for Export of 12-bit Images (only if
needed) 0

This feature can be used only if the CD/DVD burner is configured in the Local Service con-
figuration.
• Go to Options > Local Service... > Configuration
• Make sure that "DICOM Offline Devices" is enabled.

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130 Useful Information and Correction of Errors

• Use "next" to go to DICOM Offline Devices,

Fig. 119:Configuration of DICOM offline devices

• Check whether a CD/DVD device is already set under "Select logical name"; other-
wise, set it to "define new".
• If "define new" was selected, type in a "Logical Name".
• Select “CD-RW drive” and make sure the correct drive letter is selected.
• Under “access”, choose "READ/WRITE". Select 12x “recording speed”.

NOTE It is important to always set the access to "READ/WRITE";

otherwise the CD/DVD will not be detected and data cannot
be burned.

• Click on "Save" and confirm with "OK".

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• After reboot, go to Options > Local Service... "RADIS Tools" > "CD Recording".

Fig. 120:Configuration of CD recording mode

• Enable a "CD Recording Mode" (e.g. Multi Session) and disable "Enable exporting
of 14-bit images".
• The directory for the exported 14-bit images should be deleted from time to time to save
resources. To do this, activate "Delete exerted images folder".
• Click on “Home” and close the syngo service window.

Saving 14-bit Images 0

In some cases, it is necessary to save the retired image(s).

There is an additional package in Local Service under Backup beginning with VB10.
• Preparation:
Open the Explorer window (Tab+Del.+ “Send” ) and go to
C:\syngo\temp\CDR_OFFLINE and delete all images.
Go to D:\Images\Exported14bitImages and delete all images.
• In the Patient Browser, select the patient image.
• Select >Transfer > Export to Offline.
• Go to Option > Local Service > Backup&Restore.
• Under "Command", select "Backup" and under Drives, select "CD-R".
• In "Packages", select the package "Exported 14Bit Images".
• Insert a blank CD and press "GO".
• Wait until it is completed and remove the CD.
• Select "Home".
There is one final step that the user must perform: he/she MUST manually delete ALL the
files from the Exported 14-bit Images once the backup operation has been successfully
completed.
• Select "Utilities"

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132 Useful Information and Correction of Errors

• Unlock Windows® by pressing “Tab + Del. + Send (Num field)” and open the Explorer.
• Go to "D:\Images\Exported14bitImages”
• Delete all files in this directory.
• Close all windows.

Low-level Formatting after a failed Installation 0

The reason for a failed installation could be that fragments from the old installation were not
completely deleted. Following a failed installation, a low level formatting of both hard drives
should be performed prior to making a second attempt. To do this:
• During the reboot, press the "CTRL + A" keys.
• Confirm the selection.
• Under "Options", select "SCSI Disk Utilities" with the arrow keys.
• Confirm the selection with Enter.
• Select the 1st hard drive (SCSI ID #0) in the table.
• Confirm the "Format Disk" selection with Enter.
• Confirm the safety inquiry with "Yes".
• Repeat the procedure for the 2nd hard drive (SCSI ID #1) and then exit the Adaptec
tool.

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6Changes to Previous Version 6-
Chapters 2, 3 and 4: included backup and restore of the “IQAP Database”.

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