Letter of Transmittal

April 07, 2019

Bijoy Chandra Das
Assistant Professor
Dept. of Finance and Banking
Jatiya Kabi Kazi Nazrul Islam University

Subject: Submission of the BBA Internship Report

Dear Sir,
With the due respect I would like to state that, I have completed the internship
program with “Rupali Bank Limited.” (Trishal Branch). It is a pleasure for me to
be able to present my internship report on “General Banking Activities Of Rupali
Bank Ltd.”. I express my gratitude to you for your continuous support that made me
possible to complete the report. I remember that you inspired me a lot to complete this
report.

Therefore, I would like to express my heartiest gratitude to you for your full-hearted
inspiration, instructions and valuable advices. Thank you for accepting the report. I
am very glad to submit the report to you.

Sincerely Yours,

……………………………………………

Fozlay Rabbi
ID NO: 15132618
BBA Program (Major in Finance & Banking)
Faculty of Business Administration

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 STUDENT’S DECLARATION

I am Fozlay Rabbi, the student of Bachelor of Business Administration (BBA) of 6 th

batch, major in Finance and Banking, ID: 15132618 would like to solemnly declare
that the internship report on “ General Banking Activities of Rupali Bank Limited”
has been authentically prepared by me, under the valuable and direct guidance of
Bijoy Chandra Das, Assistant Professor, Department of Finance & Banking, Faculty
of Business Administration, Jatiya Kabi Kazi Nazrul Islam University in fulfillment
of the requirements for the award of Bachelor of Business Administration (BBA).
While preparing this internship report, I didn’t breach any copyright act intentionally.
I am further declaring that, I didn’t submit this report anywhere for awarding any
degree, diploma or any certificate.

I also confirm that, the report is only prepared to my academic requirement not for
any other purposes. It will not be used with the interest of opposite party of Rupali
Bank Limited.

Sincerely yours

……………….

Fozlay Rabbi
ID : 15132618
Registration no: 4226
Session: 2014-2015
Department of Finance and Banking
Jatiya Kabi Kazi Nazrul Islam University

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 Certificate of Supervisor

This is to certify that Fozlay Rabbi student of Jatiya Kabi Kazi Nazrul Islam
University Bearing ID No: 15132618 under faculty of Business Administration has
done an internship report titled “Rupali Bank Ltd.” At Trishal Branch under my
supervision.

The student is found to be intelligent, sincere and hardworking. The student has put in
a lot of work and has also brought forth her views and ideas which are being studied
for implementation at appropriate time. It is a record of internship carried out by
Fozlay Rabbi under my supervision. No part of the project has been submitted for
any degree, diploma, and title of recognition before.

I wish him every success in his future endeavor.

Sincerely yours

…………………………………………..

Bijoy Chandra Das

Assistant Professor
Department of Finance & Banking
Jatiya Kabi Kazi Nazrul Islam University

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 ACKNOWLEDGEMENT
First of all, I would like to express the deepest sense of gratitude to ‘Almighty Allah’
& thanks for immeasurable grace & profound kindness for giving me the strength and
the composure to finish the task.
My heartiest gratitude to my supervisor Bijoy Chandra Das, Assistant Professor,
Department of Finance & Banking, Jatiya Kabi Kazi Nazrul Islam University, for
giving me enthusiastic guidance, proper direction and valuable suggestions during the
entire phase of the study to prepare this report successfully.
My sincerest gratitude to MD. Sowkot Ali (Manager) of Rupali Bank Limited, Trishal
Branch, Trishal, Mymensingh for giving me their valuable time and required advices
and providing all necessary papers, documents and information in carrying out the
study.
Special thanks to my fellow colleagues of Rupali Bank Limited who spread their
helping hand for finishing this report.

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 CERTIFICATE FROM ORGANIZATION

Trishal Branch, Trishal, Mymensingh-2200.

Ref: RBL/Trishal/Internship/2019

Date: April 07, 2019

TO WHOM IT MAY CONCERN

This is to certify that Fozlay Rabbi son of Md. Saidur Rahman & Halima Rahman,
Student of Jatiya Kabi Kazi Nazrul Islam University, Trishal, Mymensingh, Bachelor
of Business Administration (BBA) (Major in Finance and Banking), ID-15132618 has
successfully completed 8 weeks or 02 (Two) months internship with effect from
07.02.2019 to 07.04.2019 at our Rupali Bank Limited, Trishal Branch. During the
period I found him very much smart, sincere, committed, energetic, innovative,
hardworking and enthusiastic about his assigned job.

I wish him every success in his life.

Md. Shoukat Ali

Branch Manager,

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Trishal Branch, Mymensingh.

Executive Summary
Doing Internship in financial institutions always gives best chance to finance students
to apply their knowledge on practical field. Financial institutions have very wide
range of activities in the economy of a country. Banks are the most important one in
the financial sector as they play a very crucial role for the economy. Banking business

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mainly maintains flow of funds from depositors to investors. In doing so, banks need
to collect deposit from the depositors and then distribute those as loan to the investors.
Besides, banks provide assistance in international trade, money transfer, collection
and payment of utility and other bills, etc. All of which are fully customer oriented.
Therefore, commercial banks are treated as service organizations and their business is
largely dependent on the quality of services they provide. Hence, the efficiency and
success of commercial banks depend entirely upon the satisfaction of their clients. So,
the key factor of any commercial bank is the customer service provided by them. This
report “General Banking Activities of Rupali Bank Ltd” is the picture of quality
services provided by one of the well-known states owned public commercial bank of
Bangladesh ‘Rupali Bank Limited’. During my working on RBL Trishal Branch, I
have found some lacking from my observation. That’s why I made a questionnaire
and conducted a survey which is done by the deposit holders of RBL. I have tried to
recommend some solution to solve these problem and conclusion based on my study.
Through the report I mainly try to critically review the General Banking Activities
Trishal Branch of Rupali Bank Limited Bangladesh.

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