Internship Report On

General Banking Activities of Pubali Bank Limited

A Study On Savar Branch,Dhaka

Submit To
Dr. Mihir Kumar Roy
Professor and Dean
Faculty of Bnsiness and Economics
City University Bangladesh

Submit By
Murad Hossain
ID NO: 171441035
Program: BBA (44th Batch)
Coues Code: BUS 450
Bachelor of

1
 Business Admonition
City University Bangladesh

Letter of Transmittal

10th August, 2021

Dr. Mihir Kumar Roy
Professor & Dean
Business Administration
City University
Subject: Submission of the internship report.
Dear Sir,
It is my great pleasure to submit internship report on "General Banking Activities of
Pubali BankLtd:
A study on Savar Branch, Dhaka.” As per requirement of BBA, I have completed my
Internship in Pubali Bank Ltd. I have tried to pretend all the knowledge that I gathered
through

2
My working with this branch of PBL. Working for 3 months (14th May to 14th August) In
the Pubali Bank Ltd savar Branch helped me to fulfill the requirements of obtaining
practical
Learning and subsequently prepared of this report. My Internship in Pubali Bank Ltd.
Was a great
Experience and exposure of such an organization would be valuable for me.
I believe that this internship program has Enhance my knowledge and experience.
Yours sincerely,
..........................
Murad Hossain
ID: 171441035
Batch: 44th
Program: BBA

Supervisor Declaration

I hereby declare that Murad Hossain, ID: 171441035 is a student of City University
Bangladesh. He completed his internship program at Pubali Bank Limited, savar,
Dhaka. I am
Pleased to confirm that he has been able to submit a better on his study “General
Banking

3
Activities of Pubali Bank Limited: A study on Savar Branch, Dhaka. I appreciate his
diligence
and devotion completion of partial requirement for the BBA program of City University
Bangladesh. This an original report prepared by Superior saga Monty under my
supervision and
Guidance. To the best of knowledge this report is an authentic work of superior saga
Monty. This
Report is now approved for presentation.
I wish him every success in life.

................

Dr. Mihir Kumar Roy

Professor & Dean
Business Administration
City University Bangladesh

4
 Acknowledgement

At first I would like to express my gratitude to the almighty for giving me the strength
andopportunity to complete the report within the scheduled time successfully.
I would like to convey my respect to my academic supervisor Dr. Mihir Kumar Roy, as
well as
My office supervisor Mr. Arifur Rahman, for their sincere support, I would not be able to
Complete my report without their supervision and guidance.
I would like to express my sincere thanks to the bank manager Mr. Mustak Ahmed Khan
and all
The employees of the bank whom help me to gain more practical knowledge which
made my
Internship journey more faithful.
During my internship last three months as part of my role in Pubali Bank Ltd. savar
Branch, I got
to meet ample of persons from a variety of backgrounds and profession both internally
and externally to whom I would like to express thankfulness for their reputed
contribution in creating
a memorable internship program.

5
 Table of contents

Serial NO. Topics Title fly Page No.

Ai

General Banking Activities ii

Letter Of Transmittal iii

Supervisor Declaration iv

Acknowledgement v

Executive Summary vi

Table Of contents vii

Chapter One: Introduction

- iii 15 -

1.1 Introduction 2

1.2 Origin of the study 3

1.3 Statement of the problem 3

1.4 Objective Of the study 4

1.5 Methodology Of the study 4

1.6 Limitation Of the Study 5

Company Profile
Chapter Tow:
7

2.1

2.2 vision 7

2.3 mission 8

2.4 values 8

2.5 Key partners 8-9

2.6 Key activities 9

2.7 Revenue stream 9

6
2.8 Cost structure 10

2.9 channels 10

2.10 Organization culture 10

2.11 Management 10-11

2.12 Corporate profile 11

2.13 Functional hierarchical 12

2.14 Product and services 12

2.15 Computer services 13

2.16 Computerization system 13-14

2.17 Personal Banking 14

2.18 Awards & Recognition 15-16

16
2.19 Top Competitors

Ch heoretical Background 17-20

3.0 Definition Of General Banking 18

3.1 An overview of General Banking activities 18

3.2 Graphical Figure Of General Banking 19

Chapter- Four: General Banking Activities Of pubali Banking Ltd. 21-22

7
4.0 General Banking activities of pubali Bank limited 22

4.1 Deposit collection 22

4.2- 4.3 A/c opening 23-29

4.4 Types Of Account 29-33

4.6- 4.7 Remittance 34-37

4.8 Clearing 37-39

4.9 Actual Task 40-45

4. 10 Interest rate 46-48

Chapter- FiveiWdings '49

-52

Chapter - six: Recommendations & Conclusions 53-55

Eight: References 56

8
Chapter One
—

Introduction

9
1. 1 Introduction
Banking has a rich and so long history. The banking process is started as a result of people need.
And day by day it has been playing an important role in fulfilling the needs of businessman and
other people. As the size of complexities of business is increasing day by day banking sector is
also providing various must need services with basic functions to increase size but to reduce the
complexities. Modern banking is the result of evolution which driven by changing economic
activities and life styles. Entering into a new millennium, banking needs have become more
advance and exotic before we know now that commercial banks are profit minimizing financial
institution.it should provide loans those sectors in which its return will be higher. But the
nationalized commercial banks are conducting their banking business in different styles. Their
purpose is not only to make profit but also try to maintain the social benefit. The min functions
of commercial banks are given bellow:

A commercial bank generally collects and manages deposits. They provide cheque facilities and
interests for their customer deposits which may either demand or time deposits with different
validity. A commercial bank provide credit to a great variety off borrowers through loans as well
as by purchasing securities that are fully or partly financed by commercial bank.

A commercial bank also provides other types of services to their customers for example:
remittance facilities, credit information, financial investment advice, collection of due and debts.
Some trusted services also provided by commercial bank to their customers. Those services can
be corporate trust services, which arise in connection with issue of bonds, personal trust services
in which they manage property clients or corporate pension funds that provide retirement benefit
for their employees.

10
1.2 Origin of the study
This Report Has Been Prepared As A Part For The Internship Program, This Integral Part Of The
Bba Program. In This Program A Student Has To Take Total 139 Credits. A Student Has To
Take 3- Month Internship Program Under An Organization. The Internship Will Give A Practical
Experience Of His Theoretical Study. After Complete The Internship Program He Has To
Submit An Internship Report To The Department And Have To Defense The Report. So This
Report Is Originated As A Vital Part Of The Course Requirement Of Bba Program.

This Report On "General Banking Activities Of Pubali Bank Limited" Is Assigned By Academic
Supervisor Mst. Momena Akter, Assistant Professor, Asa University Bangladesh.

1.3 Statement Of The Problem

Pubali Bank Is One Of The Largest Private Commercial Bank, That Plays A Huge Role In
Developing The Economic Sector Of Bangladesh Through Credit And Savings. This Institution
Minimizing And Allocates The Funds All Over The Country, Which Are Aimed To Developing
The Economic And National Wealth Of Our Country.

1.4 Objectives of the study Broad objective

11
 The study of the broad objective an overview of General Banking Activities Of Pubali Bank
Limited.

Specific objectives:
● To investigate the general banking activities of pubali bank Limited, Savar branch Dhaka.
● To identify the problem (in any) relating to the general banking activities of pubali bank.
Limited, savar Branch, Dhaka.

● To recommend some suggestion based findings.

1.5 Methodology of the study
The Methodology of the study has been structured in the following ways:
1. Data sources

a) Primary Data sources

b) Secondary Data sources

2. Data collection method

The primary data has been collected in different ways:

● Collect information from customers

● Sharing the knowledge and experience of my colleagues.

The secondary data has been collected in different ways:

● The annual report of pubali bank Ltd.

● The web site of pubali bank Ltd.

3. Data Analysis Process

12
After collecting the data, it was analyzed by Microsoft word. Then the findings were made. After
the findings, the present situation was explained and recommendation was made.

1.6 Limitations of the study

The present study was not out of limitations. But as an internee it was a big opportunity for me to
know the banking activities in Bangladesh — especially of pubali Bank. There are some
constrains are appended bellow:

Lack of information or Data: Adequate and in-depth well organized information is available
for access. Through the officials tried to assist, sometimes their working pressure could not give
me the exact assistance what I needed. These are some information which need special
permission from top level is not always achievable.

Time Constraint: It is something like impossible to cover the entire Overall Banking
performance and performance phenomenon exploiting a three-month time period while an
employee or an officer is awarded with one or two years of probationary period to do his or her
particular job.

Secrecy of information: There are some information needed to explore the current maker
scenario of the company that was not discussed.

Comparison status: I have had no opportunity to compare the foreign exchange banking system
of the pubali bank with that of other contemporary and common size banks. I had compared the
banks that information is available. It was mainly because of the shortage of time internship
nature.

Lack of Experience: Though I have prepared many report before, I had no experience of
internship. So inexperience is one of the main constraints of the study.

13
 CHAPTER-TWO
COMPANY PROFILE

14
 1 Background

The Bank was initially emerged in the Banking scenario of the then East Pakistan as Eastern
Mercantile Bank Limited at the initiative of some Bangladeshi entrepreneurs in the year 1959
under Bank Companies Act 1913 for providing credit to the Bangladeshi entrepreneurs who had
limited access to the credit in those days from other financial institutions. After independence of
Bangladesh in 1972 this Bank was nationalized as per policy of the Government and renamed as
Pubali Bank. Subsequently due to changed circumstances this Bank was denationalized in the
year 1983 as a private bank and renamed as Pubali Bank Limited. Since inception this Bank has
been playing a vital role in socio-economic, industrial and agricultural development as well as in
the overall economic development of the country through savings mobilization and investment of
funds. At Present, Pubali Bank is the largest private commercial bank having 482 branches and it
has the largest real time centralized online banking network. This Bank provides mass Banking
services to the customers its branch network all over the Bangladesh. During the last five years
the growth rate of the pubali bank earnings is more than 25% on average.

2.2 Vision

Providing Customer focal life-long Banking Service.

2.3 Mission

● Fast and authentic customer service.

● Film commitment to the society and the growth of national economy.
● Stable the growth strategy.
● High standard Business ethics.
● Innovative Banking at a competitive price.

15
● Steady return on shareholders equity
● Best and accurate Client service.
● To be the most respected and preferred among all financial service provides in Bangladesh.

● To build an empowering organization with the structure, career development, training and
rewards to ensure the vision is achieved.

● Using flexible technology, scale and risk management to ensure our services are of
superior.

● Best Quality financial services with the help of unique and latest technology.
2.4 Values
● Service Excellence
● Customer focus
● Trust
● Commitment
● Integrity
● Business ethics
● Mutual Respect
● Teamwork
● Result Driven
● Responsible Citizenship
● Building the future

2.5 Key partners

● Customers

16
● Shareholders
● Employees

● Regulations
● Strategic partners
● Government
● Stock exchange
● Technology

2.6 Key Activities

● Deposit product
● Advance
● Pubali Card
● Trade finance
● Lease financing
● Online banking
● Internet banking
● Treasury operation
● Islamic banking
● Brokerage service

2.7 Revenue Streams

● Interest income
● Investment
● Fee &Commission
● Other operating system

17
● 2.8 Cost structure

● Interest expense
● Capital expenditure
● Operating expense
2.9 Channels

● Branch Banking
● Internet banking
● Online banking
● Call center & ATM
2.10 Organizational Culture

Every organization have to follow some rules and regulation for improving their organizational
culture is a system of shared values and beliefs, which govern how people behave in an
organization. Pubali Bank Limited Savar Branch also practices unique rules and regulation,
which they everyone must have to follow. Every employee used to come at office before 9:45
Am. Branch is totally restricted for using mobile phone during bank hour. They believe work
performance at result oriented branch focuses on result. Every employee has their own target to
achieve within time. They worked as a team in need.

2.11 Management

18
The management of the bank is vested on a board of Directors, subject to overall supervision and
directors on policy matters the board that is constituted it terms of Bangladesh Bank
(Nationalization) order 1972.Board of directors, constituted by 13 members, has authority to
organize, operate and manage its affairs on commercial consideration within the Board policy
government. There are Directors appointed by the government other members of the Board.

Including M.D are also government other members of the including M.D are also government
appointed out of the at least three have the experience in the field of finance, banking, trade
commerce, industry and agriculture. The managing Director is the Chief Executive of Bank.

Pubali bank Limited which was established on May 20, 1984 as a reputed private commercial

Bank. The opening branch was 26, dilkusha commercial area (local office) p. s motijheel

district Dhaka. After established within a very short time it has been able to create an image for

itself

and has earned exceptional reputation in the country's banking sector as a vision.
Now Pubali Bank limited has 482 branches, comprehensive and competitive banking service to
its customers.

2.12 CORPORATE PROFILE

Registered Name PUBALI BANK LIMITED

Legal Status Public limited Company

Date of Incorporation 30th June 1983

Date of commencement of Business 11 th August 1983

19
 •
Chairman Mr. Azizul Haq

Managing Director & CEO MD. Abdul Halim Chowdhury

Chief Financial officer Mohammad Liton Miah FCA

Total man power 8,153

Number of Branches 482

Number of ATM Booths 173

Head office 26 Dilkusha C/A , Dhaka 1000, Bangladesh

Post box 853

E-mail mailbox @pubalibankbd.com

Website www.Pubalibangla.com

Authorized Capital BDT- 2000, 00, 00, 000

Paid Up Capital BDT- 1,028,29,42,180

Figure 2.13 Functional Hierarchical

Head Office

G.M Office

Regional Office

Branch

2.14 Product and services

● Retail Banking.
● Corporate Banking.

20
● Mortgage Loans.
● Private Banking
● Credit Finance.
● Insurance
● Pubali pension scheme.
● Shikhsha Sanchaya prakalpo.
● Special notice Deposit (SND).
● Target Based small deposit.
● Dwigun Sanchaya prakalpo.

2.15 Computer services

For higher customer service Pubali Bank started computerization corporate client service and one
stop service.482 branches have already been computerized and huge computerization program
which is going on. Pubali Bank is Limited, 1st among the Nationalized banks in Bangladesh.
Pubali bank has circulated one Stop service. Pubali Bank has foreign exchange service system,
it is first among the nationalized commercial which launched lunched ATM service system in its
12 branches. This bank has website, Reuter services, internet service and the service of ready
cash. Pubali bank is also taken a step to launch more ATM system in various important places.
2.16 Computerization system
21
 PBL start their computerization system at December, 1989. After few days it expands its
computerization process by introduce RISE system (RS 16000) OS/2, LAN etc. Now there
have 482 branches which all have computerized system. Moreover, 'One Stop' service is also
being given in its every branch.

● The standard of client services and foreign exchange business services are being increased
and speed up of information flow day by day by using the computerization system which
called Local area network and wide area network.

●
Pubali Bank wage earners Branch established electronic link with its branch in middle east
through which remittance is sent. Moreover, there five also electronic links are already in
implementation process in Oman, Qatar, and Bahrain.

Pubali Bank provide its customer 2% Bonus on remittance and some other attractive gifts

● Are given by this Bank. Before given the remittance money they verify the customer NID
card confirm the person who send money.

● Pubali integrated banking system (PIBS) is now one of the main computerization program
for its Daily working process.

22
 ● Pubali Bank have IFRMS system in which they use customer number. After every
transaction customer get message in their number about the amount of debit and credit.

2.17 personal Banking

Pubali Bank expands all the major banking facilities and services to its client with its well skilled
employees and largest network of around 482 branches which covering all the urban and remote
rural areas of Bangladesh.

Pubali bank provide local and foreign remittance in very fastest time. Foreign remittance is
available in both T.0 and taka draft.

1. Transfer of money from one branch to another branch by

-Demand Draft savings A/C
Mail transfer FDR A/C
- Online Transfer Trade Finance

2. Transfer of money on standing Agreement.

3. Collection of cheuges by using clearing house.

3. Issue of pay order.

4. For keeping safe of valuable they provide locker facilities.

5. Corporate client services with computerized systems at selective branches.

2.18 Awards& Recognition

Puabli Bank Limited has been honored by BOA

Pubali Bank limited has been honored by BOA for patronization and support in game
Bangladesh. The honored crest was received by Mr. Helal Ahmed Chowdhury, managing
director of pubali Bank Limited from General Moin U Ahmed, Army chief Chairman of BOA.
THE general Secretary of BOA, Erg. Qutub Uddin Ahmed is seen in the picture.

23
Bangladesh Business Award 2009

One of the most respectful awards for any business institution is "Bangladesh Business Award"
which was achieved by Publai Bank Limited in 2009 as the best financial institution. The award
was given by DHL, a reputed International courier service provider and the daily news-paper of
Bangladesh Mr. Helal Ahmed Chowdhury, managing director of pubali Bank Limited received
the award from Dr. Atiur Rahman of Bangladesh Bank in a colorful function arranged for this
purpose in Hotel Sonargao of Dhaka city.

Best Rated Bank-2010

The medal of "Best Rated Bank-2010 was achieved by Pubali Bank Limited for its string
towards capital adequacy, income, Loan recovery and corporate social services. The honorable
Mr. Mohammad Farashuddin, the Governor of Bangladesh and chief guest of the function,
handed over the award to Mr. Helal Ahmed Chowdhury, Managing Director of Pubali Bank
Limited. This function was arranged at the National press club Mr. A. Q. Siddiquei, Chairman of
Bangladesh commerce Bank, Mr. Md. Shahjahan khan, former vice president of Dhaka chamber
of commerce and industry were present in the function as special guests. Mr. Enayetkarim, editor
of the industry president over the ceremony.

Best Banker 2011

"Best Banker award 2011" which was achieved by Mr. Helal Ahmed Chowdhury, Managing
Director of Pubali Bank Limited. The award was given by the top financial weekly, the
ArthaKantha. Our honorable commerce minister of the people's republic of Bangladesh, L Col.
(Retd.) Mr. faraque Khan, handed over this medal being chief guest of the award function which
was arranged in Westin hotel of Dhaka City. Mr. A. k. Azad, president of FBCCI, was present as
special guest.

Award and Recognitions 2019-2020

24
 ● Center of Non Resident Bangladeshi branding award 2020 for outstanding banking
services

● Receive Tax card award- 2019 for 615 highest tax payee
● Remittance award- 2020 for outstanding remittance services
● The Asia Foundation with general Appreciation pubali Bank Limied- In recognition of 10
years of dedicated contribution to the books for the Asia program.

2.19 Top Competitors of Pubali Bank Limited

● Prime Bank.
● Dutch-Bangla Bank.
● The South Indian Bank.
● The Premier Bank.
● Federal Bank.
● Signature Bank.
● BRAC Bank

25
CHAPTER — THREE

Theoretical Background

26
3.0 Definition of General Banking

General Banking is the establishment of banker customer relationship through account opening.
Account opening is one of the busy department and the daily transaction of concerned to the
customer for withdrawing and depositary fund, selling of instruments, collection of customer's
instruments/cheques and providing other additional services to them and capture customer busy
section. Officers of this dept. should use better and attractive behaviors for optimum satisfaction
of the customers. A Bank provides different kind of accounts and some special type of savings
scheme under general Banking. For perfect functioning and excellent client service this
department is divided into various sections they are namely as follows.

3.1 An overview of General Banking activities

General banking introduce the core function of bank, maintain day to day transaction of banking
system. Everyday it’s receives deposits from customers and meets their demand for amount of
money. It includes new accounts, remits customers amount from one place to another by issuing
bank draft, pay order, online transfer, collects all like local cheque, inward bill, outward bill and
collect local electric bill or gas bill for customers. A bank is ready to provide these services every
day though general banking is also known as retail banking.

27
3.2 Graphical figure of General Banking Activities:

General Banking: General Banking Department is considered as the direct customer service
center. It is the starting point of all the banking operation. It opens new accounts, remits
funds, honor chaque, takes deposits, issues bank draft and pay order etc. general Banking is
also known as retail banking.

Account Opening: It is a customer service section. Here three employees of the bank are
always ready to serve their customers. In this section people come to open different kinds of
accounts, and schemes. They are very friendly and cordial to their clients. Here the
employees also issue new checkbooks, help customer to open various types of a/c, and help
customers about various types of d deposit scheme etc.

28
 Cash section: it is an important department of any bank. Cash amount is the main source of all
banking activities. For that every day bank has to remain certain amount in cash in accordance
with the rules and regulations of Bangladesh Bank. Cash section is a very sensitive organ of the
branch and handle with extra care.

Clearing: When the cheques are presented to a Bank by the other Banks for collection of fund
and to credit that into the party's account, the instrument must be cleared though Bangladesh
Bank clearing house. A receiving officer, receiver check by a deposit slips over the counter.
Clearing stands for mutual settlement of claims made in among member banks at an agreed time
and place in respect of instruments drawn on each other.

Remittance: Remittance is the best mediums to transfer funds from one place to another. This
function eliminates the individual difficulties and the hazards in transformation of physical cash
from one place to another. People can send their money from outside or within the country.
According to that we can divide the remittance into two categories:

● Local remittance.
● Foreign remittance.

Loan and Advance: Loans are a source of long-term financing (typically more than a year),
whereas the advances are a source of short-term financing, that is, to be repaid within less than a
year. The monetary value of an advance is usually less than that compared to a loan.

29
 Chapter — Four
General Banking activities of Pubali Bank Limited

30
 4.0 General Banking activities of pubali Bank limited, Savar Branch Dhaka:

Pubali Bank concerned, it is the one of the top in all-domestic private commercial in Bangladesh.
It provides all the banking facilities and services to customer. This bank has a huge network of
activities and services both rural and urban areas through 482 branches all over the country.
Pubali bank limited Savar branch works with mostly banking functions, which are normally
operated by every commercial Bank. This bank has basically following dept. under which it
performs all operations of banking diligently. These are mainly:

● Account Opening Department

● Remittance Department
● Clearing Department
● SME Department
● Loan and advance department
● Cash Department

4.1 Deposit collection

In the present situation, a mobilization of deposit become very competitive and as a result the
average cost of fund for the private commercial bank has increased compared to the previous
year:

Types of Deposit of Pubali bank Ltd.:

● Current account.
● Savings Bank deposit.
● Fixed Deposit (FDR).
● Special notice time Deposit.
● Shiksha Sanchay prokolpo.

31
● Pubali pension prokolpo
● Pubali sawdhin Sanchaya
● Pubali swapna Puran

4.2 Account Opening Department

This Department is the 1st stage of perform banking activities. It is responsible for opening and
closing of accounts. In consideration of pubali bank Ltd. Savar branch account opening and
continuing to maintain any account, the account holder/investor and depositor would be follow
the terms and condition which written on the account opening form.

The first part introduces the preference regarding the type of account to be maintained. The
various choices offered in this stage are:

■ Current Account
■ Savings Account
■ Fixed Deposit Account
■ Long Term Deposit
■ Short Term Deposit
■ Private Foreign Currency A/C

32
 4.2.1 Current Account:
The current account is one the most common and the most preferred concern for business
activities. It has no restriction on the amount of deposit and withdrwal. Current account enables
the client to perform cash transaction in a more effective manner.
Features:
Current Account to be Opened in the PBL Savar Branch with the amount not less than TK.
1000/-
● No Profit.
● Account Close Charges 230/-
● Service charge for maintaining minimum balance 230/-
● Online Charges TK 115/-
4.2.2 Savings Account:
In savings account interest bearing and checkable with some restriction.
Features:
For opening the account minimum balance should be required to sum of TK. 500/-
There can be loss or profit on the investment of the customer money which Deposited with the
Bank and this fund shall be acceptable to the customers.
● The profit should be Paid half yearly.
● With this account holding tax on profit@ 15%
● There will be no service charges to close the account 230/-
● There will be no charges for maintaining balance

33
 4.2.3 Short Term Deposit Account (STD)

This term of deposit is a deposit that is made of a certain period time. After the end of a specific
period time the customer can withdrawal the principal amount.
Features:
● Have Fixed profit
● This deposit term is usually for the period of three months, Six months and one year.
● The period of long term for which the amount is kept higher is rate of interest.

4.2.4 Fixed Deposit Account

Provide interest and after period of time like three months, six months and one year its get
matured.

Features:
● The term of deposit is fixed
● Based on long term
● This Branch offer 6% rate of interest on FDR for 3 months, 6 months, 12 months and above
12 months on case to case basis.
4.2.5 Private foreign currency
Bangladesh National residing abroad or foreign nationals may be open this type account with
deposit mode.

34
 Features:

● Account holder gets opportunity to freely transfer entire amount in foreign currency where
he Decide or convert BD TK. Currency.
● There will be nominee to operate the amount
● No primary deposit is necessary
● Foreign currency account PBL for those who earns foreign currency like any
person/firm/organization.

4.3 Method of opening an account

Normally a client or customer comes to the Savar branch and makes a request for opening of an
account. Then the officer given him/her a prescribed form and said to fill the information which
is required on the form.
Completion of the Form:
The client name, full address, occupation of the person opening the account are written in the
option that are provided in the form. The client and nominee signatures are obtained from them
where it is required. These signatures should be usual signatures and the client operate the
account with them.
Introduction
The introduction of a current account holder is accepted for the opening of either a current or a
saving account. The introducer must be account holder

35
Specimen signature card, cherubs book requisition, and online form:

The sings of customer are obtained on specimen signature card cheque book and online form.
This specimen signature cards are obtained in duplicate with two signs on each card from the
customer. Every time a cheque is received for a payment from the client, the signature on the
cheuge is verified comparing them with the specimen signature card.

Signatures difference form:

36
 On a signature difference form the signatures of the customer is obtained if his/her signature
differ from the verified national Identity card.

Vernacular from:
On a vernacular form the signature of the client is also obtained if he/she signature in a language
other than English.

Account Number

When all the formalities are finished the final confirmation of account has to be taken by the
branch manager. After obtaining of branch manager an account number is allotted to the
customer all the information is entered into the computer software. Then the number is able to
use on the Cheque Book, signature card, specimen, and account opening from.

Send form to head office:

After fulfill all the requirement and verify the form process by manager, the account opening
form scan copy send to the head office and make requested for the printed cheque book.

Issuance of a Cheque Book:

After opening an account with bank, the A/C holder receive a message/letter of thanks which is
send from the Head office. After that the client come to Bank and make a request in the name of
the bank for issuance of cheque Book. The account holder mentions the name of the account, the
account number and signature it perfectly.
Entry of a cheque Book:
The officers of the Savar branch perform certain functions before approval of cheque Book. This
includes:
● Stamping requisition slip in the cheque Book.

37
● Entering it in the cheque book issue register.
● Cheak it whether or not a senior officer has verified the signatures, if not then first gets
them verified.
At last entry in the manual register, the employee issuance the cheque book to the account holder
the her/his sings on the register.

To close an account
● The account holder requires applying in a specific form with his name, account number and
signature.
● The account holder must be surrendering his/her unused cheque book pages given by the
Bank.
● Then the account holder's signature must be verified and approved by operation head.
● After completed all this operation the account can be close.

During closing the account, the bank will pay the credit balance (if any) of the account and
anyprofit due to the customer. The account holder will surrender the unused leaves/cheque book
with the requisition slip and all other martials which was supplied by the bank for the banking
activities of the account.

38
 4.4 Types of account
1.Accounts of General customers

● Minor Account
● Joint Account

2. Accounts of Special Customer Individual Account

Proprietorship Account
Partnership Account
4.4.1 Minor Account:

Opening Procedure

Need a natural Guardian who signs both account opening form and specimen signature card can
open account in the name of minor.

Ex: Abdul Baten (minor) Arifur Rahman (Guardian).

Special Instruction Until the age of majority, the guardian can operate the account.

Documents

● Verified national Identity Card of Guardian and 2 copies passport size photographs.
● From B of minor and 2 copies of passport size photographs attested by guardian.
● 2 copies of guardianship certificate is obtained and placed on record.

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 4.4.2 Joint Account

● This type of account for two or more persons who are neither partners or trustees.
● Account opening procedure.
● Tittle of Account.
● The account holder should mention the names of all the joint account holder on the title of
account holder.

Special instructions:
During opening the account there should be clear and specific instructions should be obtained
regarding operation of the account and payment of the balance at the death of one or more joint
account holders in the following manners:

● Any joint account holders singly can operate the account.

● By survivor and either singly.
● By all joint account holders jointly.
● By all survivors jointly by any two or more survivors jointly.
● By any two or more account holders jointly.

As per as possible all of these instructions should be obtained in hand writing of

The parties, including the signature of all the joint account joint account holder.

Documents:

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All of the joint account holder's verified national identity card needed.

Mode of signature:

• All of the joint account holder verified national identity card needed.

• Sample signature of only those join t account holders who are allowed to

operate the account all joint account holders are required sign as applicant and the

column of special instructions.

4.5 Individual account

An individual account is when a single person opens an account in his/her own

name and has the right to operate the account.

Account opening Procedure

Title of Account should mention the name of the person who operates the account.

Special Instruction
When opening an account there must be clear and specific instruction should be obtained. There
must be a nominee of the account holder, that means after the death of the account holder who
willable to operate the account

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 Documents:
Verified national identity card
If the person is a service holder there need some proof like pay slip or salary certificate of that
person.
4.5.1 Partnership Account
When a relationship between persons who have agreed to share profits of a business carried on
by all or any of them acting for all is called "partnership".
Account Opening Procedure:
Title of Account:
Title of account must be in the name of firm as declared by the partner.

Operational Instruction

● The operation of this account must be allowed strictly under the partnership Act 1932, in
the term of section 25.
● Following the partnership Formula, if given.
Documents
● Copy of verified national identity card of all the partners.
● copy of registration certificate (if a registered organization).
● To open the account a letter of request needed with the letterhead of partnership.
● Stamp of Partnership.
● Formula of Partnership.
● Third party can be allowed, if third party is authorized to operate the account.

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 4.5.2 Proprietorship account

It is Occurs when the owner of the account open account in his firm or organization name.
Account Opening Procedure:
Title of account
Title of the account must be in name of the proprietorship concern.
Special instruction
In a proprietorship account, the special instruction should cover the style of the account and the
name of the person who will operate the proprietorship account as sole proprietor.
For example: If the account is open, the person who is the sole proprietor should declare the
name such as "Karim food corner"

Documents
● Stamp of proprietorship
● Verified national Identity card
● Declaration for proprietorship concern
● TIN Number (tax Identification number)
● Third party is allowed, if the person is authorized by the proprietor to operate the account.
Letter of request to open the account on the letterhead of proprietorship

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 4.6 Remittance Department

Remittance is the process of funds dominated in Bangladeshi TK between banks within the
Country. IT is an order from the issuing Branch to the Drawee Branch responsible for payment
of a sum of money to the beneficiary. The payment instruction is sent by Telex and funds are
paid to the beneficiary through his pin number which is given by the issuing Branch or sender.

The Configuration of Local remittance at PBL branches are follows:

4.6.1 Some cash remittance (Exchange House) list:

● Western Union Network (France).

● Al Ansari Exchange UAE.
● Prabhu Group INC.
● RIA financial services USA.

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● Express money service of UAE exchange center LLC.
● Universal Exchange Center.

● Money Gram payment system Inc.

● First Security Islami Exchange.
● CBL money transfer SDN BHD Malaysia.
● Instant Cash FZE Dubai UAE.

4.6.2 Online Transfer

Online transfer is the most common and rapid or cheap method. There are types of online
transfer such as email, mobile, Photograph of pin number etc if applicant wants to transfer
money quickly to the pay in other places may request the banker to send it to OT.

● On Receipt of OT Payment Instructed the following entries are pass by the drawee if the
OT is found to be correct on verification of pin number.

● Debit PBL A/C Credit Awaiting Disposal O.T

● Debit remittance Awaiting Disposal- O.T payable account A/C Credit the customer
Account A/C.
Procedure of
issuing O.T

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 4.6.3 Demand Draft (DD)

Demand draft is the common kind of bill exchange. It is the most used mode of remittance. It is
an unconditional command of the bank from one branch to another branch to the amount of
money to a person on Demand. This process is for party's safety. If the amount of money is
higher and the money is bear one place to another, then the customer can do the demand draft
and bear it to his destination without carrying cash.

1) Get the form and fill it properly

2) Complete all the blank option with your needed information.
3) Calculate the total amount payable including the Bank's charges.
4) Pubali bank provide 2% bonus on remittance.
5) If the cheque is presented for the payment of the bank Demand draft officer should get the
cheque passed for payment by the competent authority and record the particulars of
Demand on the bank of the cheque.

6) If cash deposit is desired, request the purchaser to deposit the money at the Teller's
counter.

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 4.7 Pay order

It is the negotiable process which made by the bank, on a account of a customer, the to pay order
the fund or amount of money to the directed person.
Use of pay order:
For make a payment or transfer fund pay order are used. In a same city, pay order is always
drawn on the bank has issued it. The main benefit of pay order is that can't be dishonored by the
bank. The pay order can be authorized if it is not crossed. The payee may issue pay order for
payment of cash.
The current rate schedule of pay order is as follows:
● Issuance of pay order TK. 29/-(>=100000)
● Issuance of pay order TK. 58/-( <=100000)

4.8 Clearing Department

Clearing:clearing is the process in which a Bank can collect customer fund from one bank to
another bank through clearing house.
Clearing House: Clearing house is a place where different banks get together to receive and
deliver cheque with other banks, now the process of clearing house totally based on
computerized program.
4.8.1 Types of clearing:
linward clearing 2.Outward clearing

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4.8.2 Outward Clearing:
The financial instruments including of P.O and D.D cheques collected by specific branch within
the country and not of their own branch then the outward clearing will be functioned. The
Process of clearing is followed:

● The instruments with schedules to the branch of pubali bank Ldt. Savar branch. Under
issuing an Inter Branch Advice (IBDA).
● Clearing stamps put are put on the instruments.
● The authorized signature approved instruments.
● Checked for any apparent discrepancy.
● Particular of the instruments and vouchers are recorded in the "Outward clearing" register.
● The customer received the duty signed instrument and also branch code put on the
instrument.
● The high value cheque must have to place within 11:30 am and have to release under 2 pm.

4.8.3 Inward Clearing:

● When the check of its clients are received for collection from other banks, the process
should be checked very carefully.
● The cheque must be crossed.

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 ● The cheque date should not be older than 6 months.
● The collecting bank must justify whether endorsement is done properly or not.
● The amount of money both in words and figures in deposit should be slip should be same
and also it should be in conformity with the amount mentioned in words and figures in the
check.

4.8.4 Clearing process

● Stamps on the cheque.

● crossing the cheque.
● verify the cheque.
● Put the clearing stamp.
● The cheque put on the MICR scanner.
● Send the scanner copy of cheque.
● Matching the amount with PIBS.
● At the final stage the checker approved the chuqe and make credit the customer account.

4.8.5 Account Department of pubali Bank Ltd. Savar Breanch:

Account Department is called the nerve center of a bank. This section is one of the busy place of
every bank because most of the people come this section for transaction of debit and credit.
Banking is the business process in which the bank deals the with the depositor money, so the
transaction of bank done in systematic manner every day. A very simple mistake can mismatch
the debit or credit side. For avoid this mistakes the bank provides a different section, whose work

49
 is to check the mistakes, sorting the voucher, fraud or wrong transaction. This department is very
confidential place. The officers of this section are always busy and serious about their work.

4.8.6 Workings of this department

● Record all the transaction on cash Book.

● Record the transaction in PIBS system and general ledger.
Prepare the daily statement of the branch of comprising deposit and cash

● of the branch.

● Prepare daily statement of all the assets and liabilities

of the branch.
● Making payment of all the expenditure of the branch.
● Prepare the employees monthly salary statements.
● Sorting the voucher and recording the voucher in voucher register.
● Checking of daily transaction list.
● phone the customer for confirmation of Cheuqe.
● To maintain the statutory liquidity requirement (S.L.R) the statement of the branch is send
to head office.

● Picking of the correct vouchers according to the debit and credit vouchers.
● Sorting of TK under the instruction Bangladesh Bank.

4.9 Actual Task

Man Power of Pubali bank Savar Branch:

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 In Suppression of all other related orders, jobs/duties of staff/officers of the Branch is hereby
reallocated as under, shown against their individual names & all are hereby advised to perform
duties according to this order from right now.

Mr. Mustak Ahmmed Khan (Principal Officer &Incumbent in Charge of Branch)

● Custodian of vault keys and other valuables of the branch.

● Supervision and monitoring of all the officer (S) and staff of the branch.
● Supervision of all works of relating General, advance and cash section of the branch.
● Development and marketing relating to targets fix-up by Head Office.
● He will be the "Branch Anti- Money Laundering Compliance Officer" of the Branch.
In his absence Mrs. Shamme Akter, Sr. Officer will work as alternative

Investment
Mrs. Shamme Akter (Sr, Officer)

● She will be the first Credit Relationship Officer of the Branch and Joint Custodian of
Security paper/documents/file of the loan& advance with Md. Khaladur Rahman, Officer of
our Branch.
● Checking of supplementary of CLS related all voucher, SND Debit & Credit voucher,
LFS, SME &all kinds of General Vouchers related F/Exchange and loans/ investment.
● Maintenance of Daily Transfer Scroll.
● She is also engaged for opening of at least 10 (Ten) nos. of new a/c (s) for each month as
per Head Office instruction.

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 ● She is also instructed to collect amount of TK. 40,00,000/- as deposit target fixed for the
year 2020.
● Preparation and posting of monthly Loans/Advances provision Vouchers.
● She will also perform as relationship/ Marketing Officer of Marketing Department of the
Branch.
● She will Co-Ordinate the recovery team of CLS loan and follow-up/monitor recovery
activities.
● Maintenance of FDD related circulars, instruction &others.

● Other works as & when asked for.

In her absence Ms. Susmita Mondal,Sr.Officer will work as alternative.

Investment

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Ms. Susmita Mandal (Sr, Officer)

● She is the credit Administrator of the Branch and joint custodian of security paper/
documents/file of the loans And advanced with Shamme Akter,Sr.Officer.
● She will provide the remittance service of our branch.
● She will make transaction of local and online transfer.
● Maintenance of Daily Transfer scroll.
● She will work at daily BACH system as Maker. (Inward & Out ward clearing).
● Dispatch Inward &Outward register.
● Maintenance of Daily Transfer Scroll.
● Sc, IBC, LSC & other works relating to Bills.
● Checking of daily Clean Cash & Abstract with GL.
● Obtaining of KYC & Account profile for the existing account holder.
● Preparation of daily voucher register.
● Processing of all A/C opening forms including SB, CD, STD PSP SSP, TBSD & MPBSD
● She is engaged for opening of at least 10 (Ten) nos. of new a/c (S) for each month as per
Head Office instruction.
● In her absence Mrs. Pragna Labony, Officer will work as alternative.

General Banking
Pragna Labony Binty Alam setu, Officer:
She is entitled to all kinds of opening account officer of our branch and scanning photo of
account
She will place cheque book requisition and issue cheque books and other security papers

Preparation of all kinds of A/C closing, A/C commission voucher required

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 She is also instructed to collect amount of 40,00,000/- as deposit target fixed for the year 2020.

Other works as & when asked forIn her absence of Arifur rahman, AJO will as

alternative.

MD. Abdul Baten: Junior officer (computer)

● He will pre prepare tax related information statement.

● He is entitled to serve the foreign remittance of our branch.
● Scanning of new signature cards.
● He will transaction local and online transfer.
● Marketing and issuance of Pubali Bank Limited Debit card and Pubali internet banking
forms and maintenance of relative registers thereof.

● In his absence pragna Laboni , officer will work as alternative.

General Banking:
Arifur Rahman Khan: AJO (cash)

● He is entitled as all kinds of account opening officer of our branch and scanning photo of
account.

● Checking of supplementary voucher on line debit.

● Confirming the balance of customer.
● He will process the interest of matured FDR voucher every day.
● Compliance of checking debit and credit and CD supplementary sheet.

In his absence of, pragna labony Binty alam setu, officer will work as alternative

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 Cash Department
Mr. Md. Hamidur Rahman Khan (principal officer & In charge of cash dept.):
● To hold the vault keys, other valuable register, documents, files, etc.
● He is passing officer of this branch.
● Proper maintenance of cash management by keeping cash within vault limit as per Head
office circular.

● Maintaining the stock of sanchaya patra, respective register, documents, file etc.
● In Absence of Hamidur Rahman khan, Tapati Paul officer will perform as cash-in-charge.

Tapati paul: Officer (cash)

● All types of cash receive and cash payment including online.

● Checking of all cheques and vouchers posted at his respective counter.
● Ensuring accuracy in cash receives and payment figure.
● Other works as and when asked for.

Farhana Taj: Officer (cash)

● All types of cash receive and cash payment including online.

● Checking of all cheques and voucher posted at his respective counter.
● Ensuing accuracy in cash receives and payment figure.
● Other works as & when asked for.

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 Sahin sultana Nipa: AJO (cash)

● She will receive all types of utility bills with sincerity and prepare bills related statement.
● She is also instructed to payment all kinds of cheque.
● Ensuring accuracy in cash receives and payment figure.
● Other works AS & when asked for.

Kaniz Fatema: TAJO (cash)

● She will receive all types utility bills with sincerity and prepare bills related statement.
● She is also instructed to payment all kinds of Cheque.
● Checking of all cheques and vouchers at his respective counter.
● Sahin Sultana, will work in Absence of Ms. Kaniz Fatema, TAJO.

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4.10 Interest Rate

Pubali Bank diversified its rate on interest on loan and advance in compliance with the interest
rate policy declared by the Government 1/4/2020. To encourage the Agriculture-sector the rate of
interest 2.0-16.0 percent and to increase the rate of industrial production and services industry,
the rate of industry rate is fixed to 9.0-11.0 percent and 13.0 percent rate of interest of Pubali
Bank is given below:

4.11 Table: Interest rates of pubali bank

Loan & Advance

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The rate of interest SND account as under the with effect from December 01, 2020:

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The interest rate of fixed Deposit receipt has been revised as under with the effect from 01,
December 2020:

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 Chapter - Five

Findings of the study

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5.0 Swot Analysis of Pubali Bank Savar Branch

Strength

● Our employees are one of the main asset of our ban. The employees have an indomitable
passion towards the bank and also feel proud to be a"Pubalian".
● We provide hassle free "one stop" service to our customers. Our bank is always committed
to provide better service o our customers and our customers are also satisfied to do banking
with us.
● We have a diverse group of motivated and engaged employees.
● Our bank abides all the rules and regulation of the regulatory. It has strong brand value
● Our bank has its wholly centralized real time online banking software named" Pubali
integrated banking software" — PIBS".

Weakness
● Each and every large loan need to be approved by the board of directors. That's why it takes
time disburse loan.

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 ● Though all necessary documents are being taken during the disbursement of a loan, but still
some loans have become classified.
● In order to cope with the technological changes, the employees of our banks need to be
trained properly.

Opportunity

● Being the country's largest private commercial bank, we have the capacity to go the
doorstep of the grassroots customers very easily.

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 Cross-selling of products and services lead to become more profitable irrespective of
●
heavy competition.
● In order to eliminate the risk of classified loan, our bank can move towards the SME
loan as profitability of risk is comparatively low.
Threats
● Entry of banks and financial institutions to market.
● Entry of new banks and NBFF s may increase the competition.
● Low growth rate due to the shortfall of energy supply.
● Lack of stability in the capital market.
● Cyber risk.
5.1 Important Findings

● During my internship period in Pubali bank Ltd. At savar Branch, there some following
problems are identified:
● Accounting opening is very much informative, it takes minimum half an hour to fill up the
form properly. When three or four people come at the same time for account opening or
close purpose, its create a problematic situation for the relevant officer to provide satisfied
service to the client.
● For opening an account, sometimes introducer is very big problem. If a client who is new in
savar and wants to open an account, it is problem for him to arrange an introducer of SB or
CD account holder. (In some special cases Branch manager can be the introducer with
proper information and verification of the client).

● The online software of these bank named" pubali integrated banking system", sometime its
face error problem which delay time for customers.

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● The interest rate of pubali bank is lower than other private commercial bank, for this reason
pubali bank losing their clients.
● Advertising and promotion are the weak points of the pubali bank limited. It does not have
any effective marketing strategy.
Lengthy process of issuing cheque book, pay order, Bank draft

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 Chapter — Six

Recommendation & Conclusion

6.1 Recommendations

In view of the facts, the following recommendation is made to the respective concerned for their
consideration and implementation:

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● The authority of the bank should upgrade the marketing strategy of the bank, which corn to
more close to the people.
● The authority of the bank should introduce different credit cards and they have to establish
more ATM booths for their customer.
● The delay of PIBS software problem need to solved in a fastest time.
● The marketing department is not so good, so the authority should create a standard
marketing department in the bank.
● Every employee should join Regular staff meeting and departmental meeting at the branch
to develop the service quality.
● The bank should take an aggressive advertisement campaign to develop a strong image and
reputation in the minds of the potential customers.
● The authority should take immediate decision to use the more latest technology in the bank
for providing fastest service to the customer.

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6.2 Conclusions
As the largest private commercial bank PBL is operating every corner of the country providing
the baking services to different classes of customers. In modern competitive banking sector,
there one can find a branch of pubali bank.

Banks play a vital role for the development of the country; PBL ltd. has made commendable
improvement over the past years. I am feel so proud to get an opportunity to continue to my
internee in this organization. I tried to gather knowledge in general baking and summarize all the
information within the report. It will also be helpful for the organization if they carefully analyze
the problem and consider my recommendation in thus paper and take necessary actions for
correct measures.

General Banking one the main department of a bank, to take any banking services one has to
fulfill all the requirements of this department first. The relation of a banker and client depend on
the service of general banking department. General banking dept. provide optimum services to
their customers though they have some limitations. If the management of the can withdraw these
limitations positively they can attain the ultimate goal. I am sure that the experience that I get
through my internship in pubali bank will help me a lot in my future banking profession.

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 References

● Profile of pubali bank Ltd.

● Annual report of Pubali Bank Limited 2019-2020.
● Office order of Pubali bank savar Branch.
● Articles of Publi Bank Limited.
● Different types of voucher and instruments of Pubali Bank Limited.

Website of Pubali Bank Limited, website:www.Pubalibangla.com

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