Hello, by applying these bonus for the first deposit is one of PP88's welcome activities.

It
each member can participate once.
②The Turnover for other game ven

Sir/Ma’am, the Initial deposit and bonus is only applicable to the

1. Initial Deposit bonus Sir/Mam, regarding your inquiry if you avail of the promotion for the Initial deposit it h

Sir/Ma’am, Initial deposit and bonus is only applicable for the first deposit you made a
bonus rate and the highest
Hello, if you are recharging for the first time, you only need to select "100% first deposit
th
Hello, by applying these daily first deposit bonus is one of PP88 Sports’ daily deposit di
limit is 388MYR. Each

You can apply this promotion daily, and it is applicable for your first deposit

2. Daily First deposit Bonus Hello, you only need to select "10% Daily First Deposit Bonus" on the recharge p

If the turnover did not reached within 7 days the bonus and the profit will be forfeited.
is 30x and it is claim once a day. / Once you complet

Customer cannot apply with other promotions at t

Sir/Ma’am, by applying for this promotion, You need to reach the very first time accum
example you want to avail the prize of the iPhone 14 Pro Max, your accumulate depos
first month when you registere
Sir/Ma'am, the first deposit feast is you only need to accumulatively recharge the amo
p

3. First deposit Feast Hello, after meeting the activity conditions, members can self-apply in the "Discount A
number according to the page prompts. Th

And it is also based on the deposit on your accumulated deposit of that day. Example: E
amount you deposited for the very first time is 1
It is based on the very first tim
The activity only counts the number of deposits made within

Hello, Betting Feast is a monthly reward activity held by PP88. You only need to complete
goods or discounts on the 25th of the month. Each member can receive 1 gift each month

Hello, after meeting the activity conditions, members can self-apply in the "Discou
Withdrawable. Ba88 has the fi
4. BETTING FEAST By applying this activity you need to meet the monthly accumulated valid betting amo

For example if you want to win the prize of the Tiffany Brace
Betting feast if you reached the required turnover monthly even when you Win
 4. BETTING FEAST

Important note: You can apply this activity after the 25th of the month. And it will be i
Casino, P
Hello Sir/Ma'am , Overlord Meal activity is held by PP88 every week. Participating mem
eligible to participate in the discount.
②You can check here for further details of the promotion Sir. (Send P
③Regarding the Overload Meal Sir, After the system will che

①Sir, if you meet the conditions of this event, the cash back will be automatically issue
day of the application was on Sunday Sir, because you need to apply 24 hours before the
5. OVERLOAD MEAL wong3388 of the event. So the game was played on Monday and you will receive the cash back on W
会员反馈霸王餐没有返，麻烦 not be based on the day of the application Sir, hence it will be based on the day when th
cashback on Wednesday, Sir.
查询核实 you are eligible t

This promotion doesn't have an every day, only available and pop up every Sunday. /
Memb
You will receive the 100% principal return if you have negative profit on this event. It
eligible to claim

Applicable only in SABA Sports. / Turnover amou

Sir/Ma'am, by applying this promotion the player need to win 8 consecutive rounds in o
as the pla

Sir/Ma'am, by applying this activity, you have to won 8 consecutive rounds in any
6. WINNING STREAK( LIVE CASINO)
After each round and the winning streak is achieved, players n
MC9923MC 申请真人连胜彩
金，请查询核实
Hello, the prize money obtained in this event can be

Hello! As of today, we already have many members who have successfully received the
event co

Hello, the weekly negative profit transfer bonus is one of PP88's reward activities. As

Sir/Ma'am, by applying this activity, Members who generate negative profits throughou

The opening application period is from Monday 16:00 to Tuesday 23:59:59.

7. Weekly Negative/ Lucky Money/ Calculation: the calculation method of the weekly negative profit transfe
Rescue Bonus bonus - invitatio

Sir/Ma'am, as long as all the game results of the member last week deduct discounts and
time for application
Hello, as long as all your game results in the previous week were losses (deducting disc
obtained in this event requires
By inviting your friends and they registered successfully you will get 18RM. And if they d
your

8. INVITE FRIENDS
 Hello, there is no threshold requirement for inviting prizes, and the system will automati

Hello, get the referral link and share it with new users. After registering and completing t
8. INVITE FRIENDS
user does not n
Hello, invite friends to register. After the invitee recharges successfully, both of them can
turnover re

Hello, the invitation gifts and deposit rebates for making money to invite friends are re

Sir/Mam, regarding to your inquiry about VIP Rebate promotion is player’s will receive

Sir/Ma'am, VIP rebate promotion is players will receive the rebate automati

Sir/Ma'am, except for the lottery game hall, the platform only calculates turnover, and th
9. VIP Rebate Offer
VIP rebate special area to ch

Sir, the daily rebate will be sent automatically to your account around 1

Hello, click My - Transaction Records - View ⑦ Rebate, select the

Regarding with Upgrade Bonus Sir/Mam, players can avail of this promotion after reachi
tu

10. VIP Upgrade There may be a delay in data, pl

 deposit is one of PP88's welcome activities. It is only for members who recharge for the first time. The first deposit bonus is 100% up to 38

②The Turnover for other game venues is x15 while for the Live Casino Turnover is 30x.

tial deposit and bonus is only applicable to the first deposit you made. It has 100% bonus rate and the highest amount is 388

ail of the promotion for the Initial deposit it has a required turnover amount to reach before you can withdraw your winnings, and turnov
times.
nly applicable for the first deposit you made after your registration process. / Sir/Ma'am, this activity is applicable in all PP88 platform, it h
bonus rate and the highest amount is 388 while the turnover is 15x.
e, you only need to select "100% first deposit bonus" on the recharging page to get the corresponding bonus after recharging, and the upp
the gift is 388MYR.
t bonus is one of PP88 Sports’ daily deposit discounts. It is limited to the first participation of daily recharge. The bonus bonus is 10% and t
limit is 388MYR. Each member can participate once a day.

aily, and it is applicable for your first deposit of the day. The bonus rate is 10% from your deposit amount. And the highest bonus is 388.

% Daily First Deposit Bonus" on the recharge page to get the corresponding bonus after recharging, and the upper limit of the gift is 388MY

ys the bonus and the profit will be forfeited. / The required turnover of this promotion is 15X of the other venues while in Live Casino the
nd it is claim once a day. / Once you completed your required turnover you can be able to withdraw your funds.

omer cannot apply with other promotions at the same time, only one promotion can be applied for a deposit.

n, You need to reach the very first time accumulated deposit amount in your account within that day, to be eligible to claim one of the pr
e iPhone 14 Pro Max, your accumulate deposit amount in that day need to reach to 160,000 MYR. Important note: Members need to ap
first month when you registered. If not it will assume as giving up reward.
only need to accumulatively recharge the amount that meets the activity within 24 hours to apply for physical or cash discounts. Each mem
participate once.

ns, members can self-apply in the "Discount Application" on the activity page and fill in the consignee's name, delivery address and mobile
number according to the page prompts. The relevant personnel will review the application in order.

r accumulated deposit of that day. Example: Example: Your very first deposit is 500 and you deposited again that day 1000 so the total acc
mount you deposited for the very first time is 1500 it means you are eligible to avail of this promotion, Mam.
It is based on the very first time you deposit after you register on that day.
y counts the number of deposits made within 24 hours. Therefore, your account is qualify you to participate in the activity.

tivity held by PP88. You only need to complete the betting amount that meets the activity requirements in the month, and you can apply f
h. Each member can receive 1 gift each month in live, chess, sports, and electronic, a total of 4 gifts, and each member can participate onc

ditions, members can self-apply in the "Discount Application" on the activity page. The relevant personnel will review the application in or
Withdrawable. Ba88 has the final right to interpret the discounted amount.
t the monthly accumulated valid betting amount of the game hall. / If you reached the specified valid bets you can choose the correspon
below:
ou want to win the prize of the Tiffany Bracelet your effective Turnover of the Live Hall must reach to 40,000 000 MYR.
quired turnover monthly even when you Win or lose, you will eligible to choose the corresponding gifts. And it can claimed it once a mont
 ty after the 25th of the month. And it will be invalid after the expiration date. Can be claimed once a month. / This promotion is applicable
Casino, Poker, Slots and Sports.
is held by PP88 every week. Participating members need to deposit 300 MYR or more within 24 hrs before the start of the designated eve

r further details of the promotion Sir. (Send Picture)

e Overload Meal Sir, After the system will check that you are eligible to claim the bonus. It will automatically receive it in your account. Kin
patiently.

vent, the cash back will be automatically issued within 48 hours after the end of the event, please pay attention to check.
ecause you need to apply 24 hours before the start of the game. So basically the cash back will be automatically issued within 48 hours aft
Monday and you will receive the cash back on Wednesday. ③The time of 48
Sir, hence it will be based on the day when the game was played. The game started on Monday so calculate the time of 48 hours you will r
④The system will automatically be a
you are eligible to apply for that promotion, Sir

ay, only available and pop up every Sunday. / The rebate will be based on how much you bet on the game if it's a negative profit Sir and o
Membership level you are.
rn if you have negative profit on this event. It means even if you win one of the games but your total profit of the event is 0 or negative
eligible to claim the 100% principal return.

licable only in SABA Sports. / Turnover amount is 1x / For the payout amount the turnover will be doubled.

player need to win 8 consecutive rounds in order to claim the bonus. The players who place bets on either Banker or Player is still applica
as the player wins consecutively.

you have to won 8 consecutive rounds in any live venue, and the total effective betting amount is above RM1000, you can apply for a bon

and the winning streak is achieved, players need to reach the turnover amount of 1000 to be eligible of the promotion.

the prize money obtained in this event can be paid out with only 1 times turnover. / To be claimed one a Week.

members who have successfully received the real-life winning streak bonus. In fact, it is not difficult to control it properly and successfully
event conditions! It's easy to do

r bonus is one of PP88's reward activities. As long as you meet the activity conditions, you can apply for it next week and participate once

ers who generate negative profits throughout the week in all game venues from Monday to Sunday can apply for transfer funds at the dis
next week.
day 16:00 to Tuesday 23:59:59.
method of the weekly negative profit transfer bonus is the total win or loss of the previous week, which is included in the discount (deduc
bonus - invitation bonus - VIP upgrade bonus .

the member last week deduct discounts and rebates are losses, they can apply for weekly negative profit feedback in the discount hall. T
time for application is: Monday 16:00 to Tuesday 23:59.
he previous week were losses (deducting discounts and rebates), you can claim them from Monday 16:00 to Tuesday 23:59 this week. / Th
obtained in this event requires 10 times turnover before it can be withdrawn
d successfully you will get 18RM. And if they deposit for the first time you will get additional bonus. The bonus money will depends on ho
your invitee deposited.
r inviting prizes, and the system will automatically open it. When the number of invited friends (valid members) reaches 5, you can becom

new users. After registering and completing the information and making a deposit, you can get the corresponding referral bonus. The reco
user does not need to fill in the referral code.
vitee recharges successfully, both of them can get the invitation bonus. The invitee can make turnover and deposit every day, and the invi
turnover rebate and deposit rebate.

ates for making money to invite friends are returned in real time, and the rebates for daily turnover are returned in the afternoon of the n

VIP Rebate promotion is player’s will receive the rebate automatically to their accounts based on the player VIP level and the amount of v
placed.

tion is players will receive the rebate automatically to their accounts based on the player VIP level and the number of valid bets placed.

, the platform only calculates turnover, and there is no rebate. Other game halls on the platform have rebates. For the rebate ratio, please
VIP rebate special area to check the details (Send a picture VIP Rebate)

sent automatically to your account around 10:00-12:00 p.m. in the afternoon of the next day. The specific arrival time shall prevail.

saction Records - View ⑦ Rebate, select the date, and then check it. It is recommended that members refresh and check later

layers can avail of this promotion after reaching the next VIP LEVEL. Upgrade Bonus will be based upon on player’s deposit amount and th
turnover amount.

There may be a delay in data, please refer to the update at 16:00 the next day.
Mobile Registration Verification Code:

New VIP Features:

Back End

Temporary Suspension
 Permanent Suspended

Withdrawal suspension

Withdrawal under review suspension

Mailbox

Already send IC (Identification Card) in

email
① After the countdown for the verification code, users will have the option to choose either a language verification code or
are unable to receive the mobile verification code, they can opt for the language verification code, which will be sent to their
may apply based on the local service provider).
receive the mobile verification code, they can use the WhatsApp verification code option, where the registered WhatsApp nu
option is only available if the registered number is not already associated with WhatsApp).

a) Removal of the display for weekly negative interest feedback in the dis
b) Addition of VIP Transfer Bonus: Users will receive a random amount based on the last day's level of profit or loss
c) Addition of VIP Weekly Red Pack: Users can receive a random amount based on the last day's level when they make a
Mondays; deposits made after Monday will not be eligible for this prom
d) Addition of VIP Birthday Gift: Users can receive a birthday gift after making a deposit. Verification of identification docum
be linked to the user's birthdate upon verification.
e) Adjustment of cashback ratio (already updated).
f) Removal of turnover requirements for VIP level upgrades (already up
g) Addition of manual VIP level upgrade: Members who meet the upgrade criteria can manually upgrade their VIP level by c
page. For members who do not manually upgrade, automatic upgrades will take place at 16:00 the next day. Upgrade bon
claimed manually.

1、Removal of level adjustment: The default level will have the same cashback ratio as the previous intermediate level. Leve
will no longer have the option to apply for level adjustments.

2、Risk control system: Addition of ID verification for members. This feature allows members to submit their identification d
the validation of birthdate information.

①Hello Sir/Ma'am , after checking that your account is under temporarily suspended, The reason is your account behavior
was detected, your current account authority is limited to withdrawing the balance in the account, please cooperate, tha
Customer Service is pleased to deal with your problem, but at present, your issue has been transferred to the Risk Control D
intervene. Please be patient with your withdrawal. Thank you!
③I'm sorry Sir, because it is the update from the Risk Control Department. As I have mentioned above Sir.
④ As of now Sir, you cannot perform other operations aside from withdrawal.
③You may contact the Risk Control mailbox Ba88CustomerService@gmail.com, we have
 ①Hello Sir/Ma'am , after checking that your account is under suspension, The reason is your account behavior already ha
detected, your current account authority is limited to withdrawing the balance in the account, please cooperate, thank you
checking your account is under suspension permanently, your account cannot longer be used, we are very sorry for the incon

waiting for Ma'am, as the relevant department says, we are very sorry to inform you that you cannot register a ne

Sir/Ma'am, as per the relevant department says, your withdrawal application will be handled by the

①Sir/Ma'am, upon checking your account your withdrawal application is still under review by the Relevant department. Th
wait patiently. Thank you
②Sir/Ma'am, since I already forwarded your inquiry to the relevant department. Kindly wait for the update reg
completed, you will receive your withdrawal.

①Sir/Ma'am, as per Relevant Department update regarding with your withdrawal, please consult our PP88's Risk Contro
answer for you. Thank you
②The Customer Service is happy to deal with your problem, but in the current business of the Risk Control Department, Cu
email regarding your inquiry to PP88's Risk Control department. Thank you
③Sir/Ma'am, as per the relevant department feedback regarding your account, please consult our PP88's
specialits to answer for your inquiry. Thank you

① Have you already send an email of the Risk Control Department mailbox Sir?
②Sir, as per the relevant department's update regarding your account. Please wait for the feedback from
account was being handled by the Risk Control department.
③Sorry Sir, but I cannot give you a specific time. But you don't have to worry Sir, you will re
Control Department.
④Sir, Sorry to inform you but the customer service department doesn't handle the issue regarding
Department. I understand that you waited already for how many days regarding your withdrawal but please wait patiently. T

⑤They will contact you by email Sir, Since you already send them you

Sir, Once the account was already handed over to the Risk control department we do not have access to it and we don't rece
My suggestion only Sir, Please wait for the feedback from the email that you sent to them.
They are already reviewing your account. thank you.
 VPN Sports

Two String

Our platform, stadiums, those that can be settled

in advance

England Sports /Why is England Premier league

not in the sports category?

Sports

Sports Format

Eastern Time
 how to change odds type in saba soccer

Restrict

Classic Version Sports

Singapore can play?

How to see your betting winning and losing records

How to see your betting winning and losing records

Why can't I open the app after downloading it?

Can I download to Ipad

Can ba88 sports mix and match?

I want to watch the champion league final

How to check sports betting records?

cancel bet

Minimum bet for sports

VPN
My betting on outstanding but not showing

Cancel Match

limit bet per match

Red Card

PP88 1.5%
 Delayed payout

Betting Number

Competition suddenly stopped

The penalty number is over 7

but it says I lose

Cancelled or postponed bet

Hello, the betting limit of sports venues is generally a minimum bet of 10, and the maximum betti

Negative balance

Where to bet on BTI Sports

Betting fail
 Sir/Ma'am, some game venues such as BTi Sports, BA88 Sports, and Sabah Sports are prohibited from accessing Singapore
downloading VPN so you can be able to play the game.
②Hello, since the BA88 stadium restricts access to the Singapore region, members are also requested to use a VPN to fly to
to enter the venue, thank you
③Sir/Ma'am, after checking your IP address is from ______, since the platform Sports restrict the ________ region, please u
or move to other game halls for entertainment.

Hello, after checking your account in entertainment is the Sabah Stadium, the current Sabah Sports Chuanzi game is norma
events and different handicap games, the odds of betting are limited, please remind members to place bets according to
betting, thank you!

Hello, the sports venues on the platform have an advance settlement function. This function is determined by the official. If
there is cash, it can be settled in advance, and if it is not displayed, it cannot be settled in advance

Sir , regarding to your question it could only showed in the category once schedule.

老板您好，请帮我查一下比赛的门票，投注还没有支付 谢谢
toanmax79
id : 122503153164746754

①Hello Sir, the time for betting in the game hall is Eastern Time, please refer to our front-end data display and the betting
successively, and the effective turnover will be calculated when winning or losing.
② After the bet slip is settled, the betting record will be updated one after another, please be patient and wait
③It’s a bit delayed Sir, since its Following EASTERN TIME. Kindly wait the system to be updated.
④Hello Sir , if a game is postponed or interrupted, unless the game is resumed within 3
completed, the bet will be considered valid, otherwise it will be deemed invalid and the principal will be refunded. You can p
historical marquee announcement or information. Please patiently.
⑤Since we are following eastern time Sir, we need to follow an
settled. ⑥Sir, it is applicable to a
follow the eastern time.
⑦Lets just wait for the bet slip is settled. You can just check as well Sir.
⑧Sir/Ma'am, Please wait patiently
end data display. Rest assured that you will have the betting results settled. thank you
⑨Sir, regarding the screenshot you
of the bets will be settled after the result is confirmed. Sometimes there may be a delay. Since we are following Easter
inconvenience.
①Please wait for the bet to be settled, Sir. Since its still running we really cannot calculat
bet slip to be settled. ⑨Sir, based on the screenshot you provided, since your bet is still running. Please wait for the bet sli
Alright Sir/Ma'am, Can you send a screenshot of your concern?
②Can you go to the Games Selection Sir? and then kindly screenshot again.
③Alright Sir, Please follow the screenshot above on how to change to Dec. Thank you.
Question: But mine is Different ①Have you tried to exit Saba and enter again afte

①Hello, since Sabah Sports is restricted to the Taiwan region, it is recommended that members enter the CMD stadium fo
VPN to fly to other regions
②Hello, some sports halls have restrictions in Singapore. It is recommended that members can use VPN to bypass the wa

Yes Sir, you can refer in Singapore if your friend has a Malaysian Bank

Hello, the entertainment issue of switching to the classic version in Sabah stadiums reported by memb
The classic version cannot be switched normally for the time being. This has been submitted to the official department for
members to use the "light version" for entertainment first. After the update is completed, I will notify you here. Please forgiv
caused to members.

Hello, yes, it is recommended to buy USDT through Singapore currency to make deposits. The company is currently develop
Other regions can use cryptocurrencies for deposits and withdrawals. Encrypted currency binding can be verifi

Hello, after testing BA88 Sports Chuanzi betting is normal, because members betting live betting is updated in real time, i
members bet Chuanzi can choose 6 games so that betting will be faster, thank you!

Hello, when you bet on live ball, you will not be able to place a bet if there is a closed game in the selected event. It is recom
attention to it and pay attention to the time of the event when placing a bet. Thank you!

Hello, please remind members to click on my-transaction records-betting interface to check the effective turnover and win
members need to check the details of the betting slip, they need to enter the game hall to check
 Hello, please remind members to click on my-transaction records-betting interface to check the effective turnover and win
members need to check the details of the betting slip, they need to enter the game hall to check

①Hello, it is recommended that members switch the 5G network to 4G to try

②It is recommended that members download the APP again. If they still cannot ent
to provide a screen recording video of the inability to enter the APP.

Hello, iPad can be downloaded, thank you

Hello, take Sabah as an example, click on the link, early game, and events within the date range are all availabl

①You can click SABA Sports and then Soccer. click the specific match you like. Clcik the ''Live Streaming'' the
live. Thank you Sir.
②Can you screenshot Sir, So i can see what happens when you clicked ''Live Streaming''
③Sir, Maybe you have a problem with your internet connection that's why yo
streaming. Have you downloaded the BA88 App already sir

Hello, please enter Sports Betting and click "Historical Betting Records" in the upper right corner to check your betting slip

Hello, the system cancellation is handled by the official after testing. Please rest assured that the system will automatically r
bet this time, and the final result of the canceled bet will not affect your withdrawal

Hello, the minimum bet for sports starts at 5 yuan. Please check the display below the bet amount when placing a bet. The
each game are different. Thank you!

Hello, please search for VPN in the mobile phone store and download it.
 ①Sir/Ma'am, due to the delay in the update of the turnover data, the relevant departments are currently in the process of
The flow of your Sabah sports betting slip on the 30th will be updated successively this afternoon. Sorry for the inconvenienc

rebate amount on the 30th will be distributed at 10-13 o'clock on the 1st today. Your Saba sports turnover in the afternoon o
one after another, and the rebate will be carried out tomorrow. If you receive the rebate amount tomorrow If you have any
customer service at any time ③Sir
is Eastern time. Please refer to the betting record data in the transaction records. After checking, your SABAH Sports transac
been updated. Please click on my - transaction records ——betting—to query the transaction data of 30. Thank you

④Sir, the betting amount of the game hall is not equal to the effective turnover, it needs to win or lose to be conside
Please refresh your account and click on My - Transaction Record - Betting to view the effective turnover data displayed
⑤And After checking in the system Sir,
No. 30 Sabah Stadium is: 6,654.60

The betting slips placed in the game hall will have a 30-minute data cache, it is recommended that members wa

①Football match!! The bet slip number (324532438) on July 7 is a bet slip for cheating or group abnormal betting. All bet
cancelled.
②Hello, the above is the official cancellation announcement. The principal has been refunded to the member.
stadium to check the cancellation announcement. Thank you
③Hello, the system canc
official after testing. Please rest assured that the system will automatically return the principal of the member's bet this time
canceled bet will not affect the member's withdrawal. Thanks

①Hello Sir, betting limit is actually subjected to the handicap, Exceeding the limit will directly prompt that you cannot bet.
②Sir, it depends on you how much you will bet also depends on the handic
you prompted by the system that you cannot bet.
③Every account is the same with the betting limit, Betting depends on t

Sir, regarding the Red Card you encountered must have occurred after you bet, it is not before you place your bet. You can c
can be exchange according your bet.

①Sir/Ma'am , the PP88 Sports offer 1.5% cashback once you have played to this game venue.
②It is a rebate for the total effective bet in this game. Once you played in th
bet transaction in your history.
①Sir/Ma'am, as per the Relevant Department feedback there's a interruption in satellite so in that case your bet amount wi

disruption in Live broadcast, the match between "Torpedo Zhodino (N) -vs- FK Zhodino Yuzhnoe" [CLUB FRIENDLY - 20/7
removed from our website. Sorry for the inconvenience caused!
③Sir , as per Relevant Departm
specific time as of now, rest assured that you will receive your refund. I'm sorry for the inconvenience.
④Sir , there's nothing to wo
Relevant Department to your concern of refund.
Rest assured that once the settlement is completed you will receive your refund. I'm sorry for the inconvenience it

Hello, please ask the member to click the arrow displayed in the red box and provide the betting number of the g

Sir, At present, there is still official information about the competition, please wait patiently for the platform to receive the d
as soon as possible.

Hello, the one showing + is the transferee. Show - is a handicap. The layout can choose various handicap be

①Sir/Ma’am, I already got an update from the relevant department, since you bet on over 7 balls, your bet was lost in this g
3-3, your bet settlement is normal and there is no problem, please refer to the bet settlement. Thank you
②The aggregate sco
Sir/Ma'am is 3-3
③Regarding the 31 penalties that you mentioned earlier Sir/Ma'am, it's just a handicap penalty score, it's not the sam
under balls.

Hello, the handicap limit is determined by the official according to the size of the event, please refer to the handicap

Hello, after checking the official feedback, the member bet 10.5 more on this bet, and the final score was 8-2, so the bet wa
official data for settlement. The information on the score website is for reference only, the official settlement shall p

Hello, the score here is the score when the member bets, not the result of the whole game. The result of the game is 2-2, so
loss, thank you
 ①Based on the relevant's department there is no noticed about the match being postponed or cancelled. This game has no
wait patiently for the system to receive official information before the settlement. Sorry for the inconvinience Sir.
②If the game was postponed or cancelled , the sy
amount automatically in your account. As of now I'm confirming to the Relevant Department about your concern.

③Sir, The time is not determined. Please wait patiently and rest assured that this concern will be settled.
④In that case your winnings will distribute once the game is completed. There's no o
regarding to cancelled or postponed game.
⑤Sir , base on the Relevant Department the game is still in progr

generally a minimum bet of 10, and the maximum betting amount is determined by the official according to the event. Yes, the limit of all

Hello, due to an error in the display of the event that the member bet on, the bet slip has been settled twice, so the memb
number

①Hello, enter BTI Sports, select any game that needs to be crossed, when the bet slip below shows 1, and then select the s
the picture, for specific betting details, please refer to the details of the betting rules on the mobile phone. Thanks
②

Hello, handicap odds are constantly updated. If the betting fails, please select the game to bet again. Th
 AG Minimum Bet

EVO Format

What is the maximum amount of Baccarat

AE SEXY single bet?

No betting in AE Sexy

Loading AE Sexy

Network

Winning Streak Eligible

Winning Streak NOT Eligible

 Jumping screen in EVO

How to play baccarat

What/where to find the betting amount of

baccarat - Minimum and Maximum

How to bet baccarat

Format

Error
 Where is the auto bet

48 hours

Rules

can player claim 2 times?

Interval time

Bet on Big

Tie

The amount in the circle here means the

limit?
 Blackjack

Can I lower betting limit 10-10000

Higher Betting

Passed 48 hours
 Hello, AG Live Casino has a minimum bet of 10 and a maximum of 3

①Meejie 申请连赢8局，麻烦核实
②Sebastian814
Clients enter EVO and funds disappear. Check, please
③satan8888 会员反馈这个下注了3个丢球，对注单派彩有疑问，麻烦核实一下
④waynetan977 会员反馈资金在DG场馆麻烦查询核实

Hello Sir/Ma'am, AE SEXY Live Casino has a minimum bet of 10 yuan and a max

①Please refresh your account by logging out and logging in again.

②If still not working, I suggest to download the APP to play the ga

Hello, after testing, it is normal to enter the AE Sexy live venue. It is recommended that members try to log out of the accou
enter the venue.

Hello, please also suggest that members switch the APP to the background and do not operate for a long time, please clos
smooth, and then open the APP to enter the venue for entertainment, t

Format: looi99 BG live venue bet settlement does not generate winning or losi

Thank you for patiently waiting, Sir as per the Relevant Department update that your winnings from Winning Streak with t
please check and refresh your account by logging out and logging in again

①Hello Sir/Ma'am , thank you for patiently waiting, after verifcation by the relevant department, your current Winning St
Sorry for the inconvenience.
②Hello Sir/Ma'am, based on the relevant's department feedback, The effective turnover of winning 8 roun
with this promotion.
③Thank you for patiently waiting Sir, as per the relevant department feedbac
betting 1000 needed to apply for this promotion. Sorry for the inconve
 Hello, after testing and historical feedback, there is no EVO screen jum
The following are the reasons for the jumping for your referenc
1. False touch
2. The non-original charging cable causes the screen to jump wild
3. Static electricity on the screen
4. Device screen problem

Format:
Reem5688 會員反饋這局沒輸沒贏，本金沒有退回，麻

①Sir/Ma'am, there are different rules of each game, you can choose on which game do you want to play first, click the ga
displayed.
②There are eight betting options in the baccarat game. Player, Banker, Tie, Banker-Player Pair, Over, Small, Perf
the home page.

①Sir/Ma'am, the betting amount for baccarat will depend on which Live game hall you want to play. There are Live gam
amounts.

①Sir/Ma'am, first click on the chip you want to bet, put the chip on the are you want to bet, and finally press the green [OK
bet XXX yuan in total "!" If the prompt appears, it means that you have successfully bet.
②Hello, please click the custom chip and click save with the icon directly below, and clic

War333 The bets of the BG stadium are not counted as effective turnover, ple

①Kindly please refresh the APP by logging out and logging in again. Thank you
②Hello, EV
mobile phone networks. It is recommended that members enter the venue to play games when the network environment
 Sir, the DG Live Casino doesnt have an auto bet when i check it

①Sir, we have to base on which the platform's terms and conditions. And regarding the 48 hours that is within the time of
will not exceed 48 hours.

As you can read stated above Sir, If you are good player to win streak of more than 8 -12 you have a high

Sir, regarding your inquiry the player can apply once a week only

①Hello Sir/Ma'am, Based on the relevant's department feedback your total winnings is 12, but the rounds counted is only 1
will reset to 1 again.
②Sir, Please refer on the relevant's department feedback, they checked thorough

Sir, we just based on the data in the system you have some losses it means that you didn't get it by consecutive

①Ma'am, since you bet on a big amount, your bet fails in this category. (Send picture Rules)
②It will not be based on which you bet (Banker or Player), It will be based on how many cards you have Ma'am.
③In Big Bet- You must obtain 5-6 cards, But since the result only have 4 cards you loss in the game Ma'am.
④Ma'am, there is no problem with the result in the game, Please refer to the result in the system. Tha
⑤Ma'am , you can check the rules in the game as well. (Send Picture Rules) In Big Bet- You mu
loss in the game Ma'am.
⑥it will not be based on the amount of the cards Ma'am.
⑦Yes Ma'am I understand your concern regarding in your bet. But base on the
the result in the game. Please refer to the result in the system.
⑧I'm sorry Ma'am , Relevant Department feedback to your

Sir, just to inform you draw or tie bets of each game are not included as cons

Hello, bet 1000 according to the picture. The odds shown for this bet are 0.83. The maximum p
 Hello, the EVO live venues and chess and card venues on the platform have blackja

①In what game hall are you referring Sir? Can you please send me a screenshot of the game hall page that you are in.
② If the betting limit for this game hall is 100-10000 you need to choose another game hall that the betting limit is 5 an
③Other game hall have lower betting limit Sir. You can go to WM CAsino Si

①The maximum betting limit of our AE venue is 12000.

②If you want a higher betting casino game, you can play at AG casino which

①Im sorry Sir, but it is stated in the terms and condition. It already had passed 48 hours already.
②Sir, I really understand your situation but it is not the first time that we discussed the term
How to Claim Lucky Money VIP Red envelop/ Weekly Rebate

Weekly Negative Profit / Rebate

Cash back

VIP Weekly Red Envelope / VIP lucky

Money/ VIP Weekly Red Packet
 VIP Cashback/Daily rebate
Promotion
Format:
Risk Control
members reported that there was no
rebate on 10.11. please check
Liang88
members reported that the rebate
amount on the 15th is incorrect,
please check.

VIP Transfer Bonus

VIP Upgrade Bonus

Total Rebate
 Upgrade Level Can the grade be adjusted?

VIP Updgrade receive a bonus method

Birthday
Format:
ABC964 Apply for Birthday Bonus. Thank you
 Rebate Arrival

VIP Upgrade

It has always been V1, what is the situation?

Not yet update

Wrong rebate

Where can I find the membership level upgrade conditions?

 VIP Upgrade

New Update Birthday

 ①Basically Sir/Ma’am, we have 2 different kinds of Lucky Money which is the Normal Lucky Money (Weekly Negative) an
envelop).

①Sir/Ma'am, by applying this activity, Members who generate negative profits throughout the week in all game venues fro
profits will be deducted from the received benefits. Can apply for transfer funds at the discount hall next week.
②S
results of your last week are deducted from the discount and the rebate is a loss, you can apply for the transfer fund in t
application time is from Monday 16:00 to Tuesday 23:59.
③Hello, as long as all your game results in the previous week were losses (deducting di
them from Monday 16:00 to Tuesday 23:59 this week. / The bonus obtained in this event requires 10 times turnover before i
④Sir, regarding the Lucky bonus, You w
account 12 hours after you applied. ⑤To app
event page to apply, Sir. (Send picture) Not Elig
account in our system, since you withdraw your funds yesterday and it is also calculated, it means you don't have negative th
You can apply next week to participate in the activity. Sorry for the inconvenience.
Audit: Hello, click My - Transaction Records - View ⑦ Rebate, select the date, and then check it.
refresh and check later.

the relevant departments update regarding the Weekly Negative Profit, We cannot calculate it since the application day is fr
not yet complete since its still Sunday. Please wait patiently tomorrow Sir.

①Sir/Ma'am, regarding the VIP Weekly Red envelop members need to complete a deposit within the open collection time
VIP Privilege page. Can be claim (from VIP 2- VIP 8) on Monday and automatically reflected in your account.
①Sir/Ma'am the VIP weekly red envelope
collected on Monday. (Can only be claimed from VIP 1-VIP 8 )Members need to complete a deposit within the open collectio
on the VIP exclusive privilege page.
②The red envelope can be withdrawn once t
participation is limited to once a week.
can be claim (from VIP 2- VIP 8) on Monday and automatically reflected in your account.
④The current conditions for participating in the red envelope are: if
Sunday, then you can recharge once to receive the red envelope on the next Monday

Money is a random value within the reange based on the member's current level.
⑥Sir/Ma'am the VIP weekly red envelope (VIP LUCKY Money) can only be collected on Monday. / The Lucky money and the

Sir, regarding the Lucky Money Bonus, the total accumulate deposit of the player must be a total of 500 and up last week (M
Lucky Money Bonus Not Eligible: Sir, upon checking your account, you deposited to your account last week is only _, Mem
last week are not eligible for claiming this promotion. You can apply next week / starting today but make sure you deposit
eligible next week for this promotion.
Sir, upon checking your account your deposit last week was , didn't reach the accum

applying this promotion you need to deposit any amount to participate this activity.
①As of now Sir, you are not eligible. The 500 deposit will be based on last week f
 ①Sir/Ma'am, regarding the VIP Cashback promotion is player’s will receive the rebate automatically to their accounts bas
amount of valid bets placed.
Sir/Ma'am, regarding the cashback, is calculated based
yesterday. OR The calculation of the rebate is according

③The member will automatically receive the daily rebates to their account from 10:00 to 13:00 in the afternoon of the nex
cashback percentage.

⑤Sir, regarding your rebate amount yesterday

o'clock on the 7th today in the afternoon and will be updated one after another. Please wait patiently for the update.

⑥ Live Casino: Sir, except for the Live Casino game h

turnover, and there is no rebate. Other game halls on the platform have rebates. For the rebate ratio, please enter the VIP
details.
regarding Live Casino there is no rebate in the platform, Other game halls on the platform have rebates.
②You can choose other game halls such as Slo
on the platform that have rebate Sir/Ma'am.

①Sir/Ma'am, regarding the VIP Transfer Bonus is applicable for the members who generate negative profits in all game ve
negative profits will deduct the benefits received).
to make a deposit once the following week to receive a transfer bonus on the VIP exclusive Privilege page.
can receive a random amount within the level range according to the current level.
be withdrawn once and the turnover is 1 time, the participation is limited to once a week.
regarding the Lucky Bonus, the deposit of the player must be a total of 500 and up last week (Monday) to be eligible to claim
Not Eligible: Sir, upon checking your account, you deposited to your account last week is onl
than 500 last week are not eligible for claiming this promotion. You can apply next week but make sure you deposit 5

①Sir/Ma'am, regarding with the VIP upgrade bonus, players can be avail of this bonus after reaching the next VIP level.
②Upgrade Bonus will be based upon on player's deposit amount and the player's turnover amount.
③Skipping level in the VIP progression is not allowed on the
④Sir/Ma'am, receiving the VIP
delay in data, please refer to the update at 24:00 the next day. ⑤
but for now, all we have to do is follow the terms and conditions regarding the VIP Upgrade. There may be a delay in the d
24:00 the next day. ⑥Sir/Ma'am
the VIP? Can you send me a screenshot?

①Sir/Ma'am, This the total and calculation of the rebate, it will count the rebate after the game you have played.
②Ma'am, If you are asking your daily rebate yesterday, you will receive the daily rebates to
10:00 to 12:00 in the morning of the next day.
③As I've checked your account Sir, you already receive your yesterday rebate
 Hello, there is currently no application for level adjustment on the platform. Members need to be promoted level by lev
conditions. Thank you!

VIP1 bank card 1 time, virtual currency 3 times

VIP2 bank card 2 times, virtual currency 3 times
VIP3 bank card 2 times, virtual currency 3 times
VIP4 bank card 2 times, virtual currency 4 times
VIP5 bank card 2 times, virtual currency 4 times
VIP6 bank card 3 times, virtual currency 5 times
VIP7 bank card 3 times, virtual currency 5 times
VIP8 bank card 3 times, virtual currency 6 time
①The system will only distribute the invitation red envelope if the single recha
eligible to receive the invitation red envelope, Thank you

①Sir/Ma'am, Regarding with your inquiry about Birthday Bonus Sir/Mam, If the player is celebrating his birthday he i
By applying a Birthday bonus the member must have a deposit equal to 10 times or greaten than.
②Ma'am please provide me an I.D such as: Governme
for verifying purposes. (Please provide a clear copy of your I.D)
③Since you are celebrating your birthday this month you
you apply this month, or else it will be considered as giving up or it will be invalid.
④
Sir/Ma'am, as per the relevant department your Birthday Bonus has been added in your account. Kindly please check. Thank

deposit requirements you are eligible to claim the Birthday bonus

②As long as you meet the certain deposit conditions, you are eligible to app
③Birthday bonus can be withdrawa

can be claimed once per year.

How to bind birthday date
①Click My
②Click for more VIP privileges
③Click to complete the information
④Select birthday date
⑤Upload pictures of MyKad, passport homepage and driver’s license
⑥ After uploading, click submit
①Sir, the daily rebate will be sent automatically to your account around 10:00-13:00 in the morning of the next day. The spe
wait patiently. Thank you
②Sir, the member will receive automatically the rebate to their account around 10:00-12:00 in the mo
③Hello, click My
Rebate, select the date, and then check it. It is recommended that members refresh and check later
①Hello, the re
turnover on the 5th will be distributed between 10:00-12:00 in the morning on the 6th. The specific amount of rebates receiv
amount of rebates this afternoon , and then contact customer service ②
the platform only calculates turnover, and there is no rebate. Other game halls on the platform have rebates. For the rebate
special area to check the details.

①Sir/Ma'am, regarding the upgrade bonus you need to continue depositing to your account and playing to complete or fill t
will get the bonus upgrade.
②Sir/Ma'am, receiving the VIP Upgrade bonus is the
refer to the update at 24:00 the next day. ③Sir, I understand yo
have to do is follow the terms and conditions regarding the VIP Upgrade. There may be a delay in the date, please refer to the

④Hello Sir, You can check in the VIP page there is an indicated Experience poi
deposit required. ⑤Everytime you deposit it w
increased.

Sir/Ma'am, as I've checked your account the current total deposit you made is 15,000, which does not meet the VIP upgrad
deposit requirement of the corresponding level, you can be promoted to the corresponding VIP level at 24 o

①No worries Sir, By tomorrow after 15:00-17:00 if the rebate that you have receive is incorrect you can message us.
②Sir, as per the relevant department's update today's data, has not been fully u
rebate. ③Since today has not yet been fully updated Si
rebate that you have received tomorrow is not correct, please message us and I will forward it to the relevant department fo

meet the effective betting requirements of the corresponding level can be promoted to the corresponding VIP level before 2
betting amount will be recalculated every time they are promoted to the corresponding VIP le
The VIP level can be promoted to one level every day if the corresponding requirements are met, but the VIP level canno

Hello, member 30 has manually added 190.13 to the member's account in PP88 sports rebate, please remind the membe

Hello, please ask members to click - My - More VIP Privileges - Rule Description to view detailed VIP level promotion
①Sir/Ma'am, can you send me the screenshot of your VIP page in your account
②Sir/Ma'am, regarding the upgrade bonus you need to continue depositing to your acco
the bar to reached VIP level and you will get the bonus upgrade.
③Sir, base on
deposit __ to be able to claim the upgrade bonus. Everytime you deposit it will be accumulated and getting increased.
④Sir, as of
case you have to reach the required deposit amount to be able to claim the upgrade bonus.
want to avail the upgrade bonus you still need to deposit __, to be able to claim the upgrade bonus.
⑥Sir, I understand your frustration but for now, all we have to do is follow the terms and condition
may be a delay in the date, please refer to the update at 24:00 the next day.
⑦Kindly wait patietly, It will aut
Sir. If haven't reflected please contact us here. Just message us here Sir. If you haven't received yo

UPDATES: Sir/Ma'am, by applying Birthday Bonus, members who have a birthday in the current month can claim the Birthda
page after meeting certain deposit requirements.
①Sir/Ma'am, you can claim the Birthday gift on the
"My" to select more VIP privileges, and then click "Complete information" on the birthday gift, and finally select the birth
information of the ID card to complete the binding.
②You can set your birthdate here and send your Identification card
③Hello, the platform has
clear photos must be uploaded. If there are graffiti and modifications, the system cannot automatically pass the review. Than

④Hello, you need to wait for the uploaded identity information to be verified before recharging before you can receive it

the Relevant Department feedback please do log out and log in and upload your identification information in y
 Eligible

Overlord Meal

Participate

Overlord Meal can play a corner kick?

Not Eligible

Rebate

Applicable
 When

Application
①The system will automatically be approved if you are eligible to apply for that promotion, Sir
② If you deposit 300 and up within 48 hours before the designated event Sir, you are

Sir, by participating in this event, the members need to deposit a minimum amount of 300MYR and up within 24 hours befor
a negative 100% principal return of up to 8888MYR once you complete all the total negative profit and it's eligible, payout
what member level you are.

Sir, regarding the overload meal, if you meet the conditions of this event, the cashback will be automatically issued within 4
to check

①Sir, After the system will check that you are eligible to claim the bonus. It will automatically receive it in your account.
② You will receive the 100% principal return if you have negative profit on this event. It means even if you win one
negative you are eligible to claim the 100% principal return.

The day of the application was on Sunday Sir, because you need to apply 24 hours before the start of the game. So basical
hours after the end of the event. So the game was played on Monday and you will receive the

The time of 48 hours will not be based on the day of the application Sir, hence it will be based on the day when the game wa
time of 48 hours you will receive the cashback on Wednesday, Sir.

Since you participated in this activity on Sunday before the event Started. The cashback will be automatically issued within
receive it by tomorrow if you are eligible for this promotion, Sir.

Hello, Overlord Meal only calculates the half-court or full-court of the four handicaps of betting on the win, size, single-even

①Hello Sir/Ma'am, upon checking your account that you have not recharged more than 300RMY before the start of the eve
②Sir/Ma'am, as per the relevant update you have not bet on Overload Meal event in Sabah Sports venue, you don't

The rebate will be based on how much you bet on the game if it's a negative profit Sir and on wh

Applicable only in SABA Sports. / Turnover amount is 1x / For the payout amount the turn
 This promotion doesn't have an every day game, there is no specific day it will automatically po

①There is a mistake Sir, since we ask you when you participated the event you inform us on Sunday.
②So we based on the Day you told us and calculate the time.
③So basically Sir, We will calculate the time based on what day the game was playe
④The day of the application was on Sunday Sir, because you
basically the cash back will be automatically issued within 48 hours after the end of the event. So the game was played on Mo
⑤The time of 48 hours will not be based on the
day when the game was played.

Sir, regarding the minimum 300 that is the required minimum bet to be eligible to participate in this promotion, it does

Sir, it's not a negative principal as you have mentioned you did not lose all the

If you are in VIP level 8 and your loss bet is 8,999, the maximum bonus is 8,888, the cash ba

①Sir, as I've checked your account you didn't deposit to your account on July 15, by participating in this event you must dep

②It stated in the rules within 24 hours before the start of the specified event Sir.
③As stated in the rules Sir, it says that within the 24 hours before the specified event. The Event starte
④If you are eligible Sir, the system will automatically send you the bonus within 48 hours of the
within 48 hours, it means you are not eligible for this event.

Sir/Ma'am, the event held mostly on Sunday. Since the game was held 2 days ago. It

Hello, members of the Overlord Meal event do not need to apply, and the membership system that meets the application c
you
Weekly Negative Profit/Lucky Money

Application

Turnover

Calculation

Not Eligible

Audit detail

Data not yet updated

Under Review
How to apply
①Sir/Ma'am, regarding the Weekly Negative Profit members who generate negative profits in all game venues from Monda
next week. The application period is from Monday 16:00 to Tuesday 23

②Sir, let me just clarify for you regarding the Weekly Negative Profit. It is applicable for players that have a negative profit
Sunday) This week from Monday, June 05 - Sunday June 11.

③Sir/Ma'am, as long as all the game results of your last week are deducted from the discount and the rebate is a loss, you
opening application time is from Monday 16:00 to Tuesday 23:59.

①The application period is from Monday 16:00-Tuesday 23:59. The issuance time is 12

①The bonus obtained in this event requires 10 times turnover before it can be withdrawn

①Calculation: The calculation method of the weekly negative profit transfer bonus is the total win or loss of the previous we
- invitation bonus - VIP upgrade bonus - bonus system (including 1% bonus for topping up with Overlord Meal) -Total rebate =

bets 1487.28 - Rebate Bonus =Bonus that you have received in the certain week from May 1- May 7. The total amount will be

Sir/Ma'am, as we check your account in our system, since you withdraw your funds yesterday and it is also calculated, it me
week, You can apply next week to participate in the activity. Sorry for the inc

Hello, click My - Transaction Records - View ⑦ Rebate, select the date, and then check it. It is recommended

Sir/Ma'am, as per the relevant departments update regarding the Weekly Negative Profit, We cannot calculate it since the
yet complete since its still Sunday. Please wait patiently tomorrow S

①Sir, please wait until the review is finished. If you are eligible for the Weekly negative bonus you will receive the bonus 12
wait patiently, it will automatically reflect to your account after

Hello, it has been verified that the member's negative profit last week was -1675.
This activity is based on the negative profit generated by members last week (the actual win or loss after deducting d
Each level has a maximum bonus application limit, and the bonus turnover multiple is 10 times. Please enter the activ
You can apply for weekly negative bonus in the promotion hall. Just click the application "Apply Now" button. After ap
automatically issue you the bonus within the 12 hour time frame