NAS
Mobile
Application
TABLE OF CONTENTS
How to install the Mobile Application Notification Family Accessing
Trudox 24x7
How to register FAQ’s ePrescription
Offer
How to sign in Eligibility Code Policy
Home Page Helpline Claims
Menu Contact Us Downloads
My Profile eCard HealthHub Suite
Bank Accounts Network Appointments
Download Network List
Settings Search for a Doctor
Chronic Management
Search for Hospitals
Search for Clinics
Program
Call a doctor now
Inquiries and Complaints Meet a doctor now Call a Doctor
How to install the
Mobile Application Austen
Tech
Go to the App Store or Google Play, in the “Search”
tab, type in myNas and download the application.
After installing the Mobile application click on
“Open”.
How to register
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After opening the mobile application, click on
“Registration” tab, select method of registration
whether Emirates ID or Card No. and fill in all the
details and click on “Register”. An activation code
will be sent via email, key in the code and once you
have successfully registered, the login screen will
appear.
How to sign-in
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To sign in click on “Sign in”. Enter Card No. or email
and password and then click on “Sign-in”. Members
can login from any device using the same login
credentials. On some devices you can sign-in by
using your bio-metric touch ID.
Members can reset their password by clicking on
“Forgot password”, then filling in the required
details. SMS with the resetting steps will be sent to
your registered mobile number.
Homepage
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After signing in, the user will be directed to the
Home Page where one can access different
functionalities of myNas App.
Menu
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The menu bar is located on the upper left side of the
page. Where you can access different features.
Members can also sign out completely from the app.
Profile
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By clicking on “Profile”, you can view your name,
photo, card number and other details like gender
and marital status.
Members can change password, email and mobile
number, by clicking on the tabs below.
Bank Accounts
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In this option, members can update their bank
details for seamless reimbursement claims
settlement.
Settings
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In this option, members can change the language
setting by choosing either English or Arabic, share
and rate myNas app, connect to our social media
sites, share the app with friends and family,
enable/disable touch ID that allows the clinic or
hospital to access your ID via your device. Members
can choose which platform they wish to receive
important notifications, it can be through SMS or
Email.
Inquiries and
Complaints Austen
Tech
In this feature, members will be able to submit
inquiries and complaints directly from the app. To
use this feature, you will have to choose if it’s an
inquiry or complaint, then click on “New Inquiry” or
“New Complaint”, fill the required details and attach
a document and lastly click on “Submit”.
Notifications
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Notification is sent when an authorization is issued
and when a claim is received and settled.
FAQs
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Here, members will find answers to their frequently
asked questions.
Eligibility Code
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Eligibility Code allows the member to use their eCard
ID as an Electronic ID in case they don't have the
myNas ID or Emirates ID.
Helpline
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The Member can call the helpline from this screen or
using his mobile keypad 24/7. For any assistance or
inquiries.
Contact Us
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This page allows the members to view the complete
addresses and contact information of all our offices
worldwide.
eCard
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The eCard can be downloaded and saved in the
gallery and can be used to avail direct billing facility
if the physical card is not available.
Network
Austen
Download Network List Search for Clinics Tech
Search for a Doctor Call a doctor now
Search for Hospital
These features give the member the option to
download the network list, search for their
preferred hospitals, clinics, and doctor. Note your
eligibility with the green indicator.
Also, gives the option to search for providers within
their network while filtering the Emirate, provider
type (hospital, pharmacy, etc.), and doctor
specialty.
My Family
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In this option, the member will be able to view their
family’s policy details and submit reimbursement
claims on their behalf.
Any family member below 18, will not be able to
process or submit any of the claims.
ePrescription
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In this option, the member can see his medication-
related information by filtering a member name,
request date, request status and provider name.
The member also has the option to view all e-
Prescriptions by simply selecting the “search”
button without using any filters. Members will view
the history of the medications they were prescribed
and keep track of the approval status.
My Policy
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In this option, the member can view policy details,
download Table of Benefits, Network List and the
Claim Reimbursement Form.
General Instruction
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A note that informs the members of the rules
before submitting their claims.
Claims
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Reimbursement Claim Submission Tech
Select beneficiary
Select Country and Visiting date
The member can upload supporting documents
Once all completed, check your details and click on “Submit” to
proceed.
Claims history can be viewed on this page whether from providers or
reimbursement claims. Even the claim which lacks the complete
documentation can be searched here.
Principal will not be able to access claims history or submit claims on
behalf of dependents above 18 unless they create a separate
account and authorize the principal.
To allow access, the holder needs to follow these steps:
Go to Settings
Turn On "Allow Medical File" and "Allow Spouse to Access Kid"
Once this is done the principal can now access their claims.
Downloads
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This feature allows the member to download the
Network List, Table of Benefits and Claim
Reimbursement Form.
HealthHub Suite
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HealthHub Suite is an innovation that offers a
seamless and user-friendly experience to patients,
and a smart tool for payers to encourage
responsible provision of healthcare.
Appointments
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This feature will connect the members to a fully
integrated comprehensive doctors’ portfolio and
providers list, displaying specialties, languages,
photos and location to book them all at a touch of a
button. This makes it easier for you to plan your
journey, giving you one less thing to worry about
when seeking care.
Chronic
Management Austen
Tech
Program
Enrolling in CMP allows you to refill your chronic
medication without having you visit the doctor
regularly, as long as your condition is stable. Our
team will coordinate with you to ensure your
prescription is delivered to your doorstep. If a follow
up with the doctor is needed our team will book the
appointment for you.
Call a Doctor
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Provides you with a teleconsultation platform where
treatment can be availed from the safety of your
home. You can consult a doctor to diagnose your
ailment or condition and start your treatment
directly from the mobile app.
Meet a Doctor
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Powered by TruDoc 24x7, you can have 24x7 access
to quality care whether at your home, office, on
vacations or business trips. Our Integrated and
interactive mobile application gives you immediate
access to highly trained and licensed doctors,
wellness experts and therapists who will assist you
with your medical and wellness needs.
Accessing TruDoc 24x7
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To access the trudoc application, just Provides you with a summary Provides you with a list of referrals. Video Call allows you to connect
click on the "Meet Doctor" icon, then of all your consultations. with our doctors.
these options will be presented to you.
Offers
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This functionality offers the members access to
special discounts and promotions offered by our
partnered establishments.
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