DAY 12: PART 3

*GROUP 3: Câu hỏi chi tiết

What is the problem ?
TYPE 1: Câu hỏi xác What does the man say is a problem ? What
định vấn đề problem does the woman mention ? What
problem does the man identified ? What problem
are the speakers discussing ? What problem is the
man reporting ?
TYPE 2: Câu hỏi xác What is the man concerned about ? What
định mối quan tâm, lo is the woman worried about ? Why is the
lắng man concerned ?
File 12.1: Các mẫu hướng dẫn nhận dạng thông tin.
….but (however)~/ I’m sorry but~/ Unfortunately,~
I have an appointment with Dr. Wang but something’s come up and I won’t be able to
make it.
Unfortunately, our company cannot afford to hire more workers.
The problem is~/ the only problem is~
The problem is that she’s not available until next Thursday.
I’m having trouble ~/ I’m worried (concerned) about~
I’ve been having trouble with my computer all afternoon.
I’m worried that we won’t be able to meet the increasing demand.
Not work~/broken~
The air conditioner in the office does not always works so well.
I noticed~
I noticed that part of the budget report is missing.
The number you gave us doesn’t seem accurate.

File 12.2: Check-up

1. What is the problem? 2. What is the man concerned about?
A. Susan Lam is not in her room. A. Repair fees.
B. The office is closed. B. Difficult technology.
C. The caller gave the wrong name. C. Warranty terms.
D. The man has lost his list. D. Screen size.

Ms. Khánh Huyền – 0983.369.912 1

 *Group 4:
Why is the man disappointed/relieved/surprised? Why is the
woman unavailable tomorrow?
Câu hỏi về lý do
Why was the woman unable to help the man?
Why does the woman say she is late for the meeting?
Answers: File 12.3.1
I can’t believe the ball game is canceled/ I’ve been looking
forward to it for a long time.
I’m sorry but Ms. Choi left for a last-minute business trip this morning.
I’m afraid I couldn’t attend the meeting because my connection to
London arrived late.
I’ll call the maintenance department so I can find out if they are
available to help you.

Câu hỏi tìm hiểu thông How can the woman receive a discount? How did the man
tin/ cách thức lấy thông learn about the company?
tin How can the woman register for the conference?
How can the man get the information about the product?
Answers: File 12.3.1
I was referred to you by a coworker.
We offer 20% off on large purchases of 10 or more computers.
You can figure out how to use this machine on our Website.
All you have to do is click on the button that says “ apply” on our
Website.

File 12.4: Check-up

1. Why does the woman have to leave early? 2. How will Ms. Han meet the deadline?
A. She has a doctor’s appointment. A. By changing her work plan.
B. She is meeting a client. B. By postponing a trip.
C. She has to make a delivery. C. By working with a partner.
D. She is going to a special exhibition. D. By making the publication shorter.

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 File 12.5: ETS test

1. What problem does the man mention? 4. Why is the man surprised?
A. His phone is not working properly. A. The woman has not finished a report.
B. He received an incorrect bill. B. The woman knows Sarah.
C. He cannot transfer some important data. C. The woman is still at the office.
D. His battery charger is missing. D. The woman lives near him.
2. What did the man read online? 5. What is Sarah’s problem?
A. Some phones are available at a discount. A. Her car is not working.
B. Service areas have been expanded. B. The store will close soon.
C. Used phones can be recycled. C. Her home needs some repairs.
D. Repairs are done on-site. D. She forgot an appointment.
3. What will the woman do next? 6. What is the woman planning to do tonight?
A. Back up some files A. Visit her parents’ home
B. Confer with a manager about a refund B. Look for a new house
C. Demonstrate advanced phone features C. Work on a report
D. Describe some warranty plans D. Go to dinner with Sarah

7. How did the woman learn about the

man’s agency? 10. What is the woman’s problem?
A. From a neighbor A. She is not feeling well.
B. From a magazine B. Her computer is not working.
C. From a coworker C. She is late for an appointment.
D. From the Internet D. Her printer is out of paper.
8. What does the woman say she might do 11. What does the man say he will do?
before selling her house? A. Run a computer program
A. Inspect some other properties B. Go to the drugstore
B. Make some improvements C. Buy some software
C. Attend a real-estate seminar D. Cancel a meeting
D. Place an advertisement 12. Why does the woman need the documents?
9. What will the man do when they meet? A. To open a bank account
A. Recommend specific changes B. To give to her doctor
B. Provide a list of references C. To purchase office supplies
C. Take photographs D. To take to a meeting.
D. Sign a contract

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13. Why did Mr. Chen request a meeting?
16. Why do the speakers want to talk to Mr. Griffin?
A. To review a new contract
A. To ask about some lost equipment
B. To promote an upcoming sale
B. To get a client’s address
C. To plan a new staff orientation
C. To suggest a new product design
D. To schedule a corporate luncheon
D. To find out the status of some work
15. When does the woman say she can meet with
17. What is the man concerned about?
Mr. Chen?
A. Finding a building
A. At noon
B. Finishing an e-mail
B. At 1:00 p.m.
C. Meeting a deadline
C. At 1:30 p.m.
D. Repairing some equipment
D. At 2:00 p.m.
18. How will the woman contact Mr. Griffin?
15. How should the woman contact Mr. Chen?
A. By sending an e-mail
A. By telephone
B. By calling him
B. By fax
C. By sending a fax
C. By text message
D. By going to his office
D. By e-mail

19. What problem are the speakers

22. What are the speakers planning to do?
discussing?
A. Meet some clients
A. Sales have decreased.
B. Shop for phones
B. A document is incomplete.
C. Eat at a restaurant
C. Some costs are too high.
D. Attend a theater performance
D. A printer is broken.
23. Why are the speakers unable to contact Juliana?
20. When is the finance meeting scheduled to
A. She is rehearsing for a performance.
take place?
B. She has turned off her mobile phone.
A. On Monday
C. She is traveling overseas.
B. On Tuesday
D. She is teaching a seminar.
C. On Thursday
D. On Friday 24. Why is the man relieved?
A. Their friend already has a ticket.
21. Why does the man offer to work late?
B. Ticket prices have not increased.
A. He is responsible for an error.
C. They found a parking space nearby
B. He enjoys working on the project.
D. Good seats are still available.
C. There is a shortage of staff.
D. There is a bonus offered

Ms. Khánh Huyền – 0983.369.912 4

 HOMEWORK DAY 12
• Nghe, chọn đáp án đúng, chép chính tả part 3 (file 12.6)
• Nghe, chọn đáp án đúng part 3 (file 12.7)
• Nghe, chọn đáp án đúng part 1 (file 12.6)
• Nghe, chọn đáp án đúng, chép chính tả câu hỏi và đáp án đúng part 2 (file 12.6)
• Làm phần reading part 7

File 12.6: Part 3:

44. What is the woman looking for?

41. Where did Flora stay in Valencia? (A) A book
(A) In a hotel (B) A set of shelves
(B) At a friend’s house (C) A new table
(C) With relatives (D) A pair of glasses
(D) At a campsite
45. What does the man say he will do?
42. When did the man go to Valencia? (A) Order the item
(A) Last week (B) Repair the item
(B) Two weeks ago (C) Look for the item
(C) Last year (D) Replace the item
(D) Two years ago
46. Where does this conversation take
43 . How did Flora mainly spend her vacation? place?
(A) Trying new restaurants (A) In a library
(B) Relaxing on a beach (B) In a furniture store
(C) Shopping in stores (C) In a classroom
(D) Visiting her family (D) In a doctor’s office

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47. How do the speakers know each other? 50. Where does this conversation most
(A) From the university likely take place?
(B) From a conference (A) In a theater
(C) From the office (B) At an auto repair shop
(D) From a holiday party (C) In a parking garage
48. How many years ago did the speakers last see (D) At a car rental agency
each other? 51. When will the woman probably return?
(A) Two (A) At 2 o’clock
(B) Five (B) At 4 o’clock
(C) Ten (C) At 5 o’clock
(D) Fifteen (D) At 10 o’clock
49. What does the woman say is one of her 52. Where does the man direct the woman
favorite memories? to go?
(A) Learning to play chess (A) To a bus stop
(B) Attending a reunion (B) To an office building
(C) Winning a prize (C) To a store
(D) Giving a presentation (D) To an apartment building

53. What kind of employee will the business

hire? 56. What does the man want to know?
(A) Julie’s travel schedule
(A) A sales representative
(B) The date of a party
(B) A secretary
(C) Stephanie’s new address
(C) A scientific researcher
(D) The location of a restaurant
(D) A factory worker
57. What will take place next Wednesday?
54. Why must Ms. Lewis visit the human (A) A dinner with a client
resources department? (B) A farewell party for a coworker
(A) To pick up an application (C) A reception for new employees
(B) To interview for a job (D) A lunch with some friends
(C) To hand in a résumé
(D) To fill out some papers 58. What is Julie planning to do before her
trip?
55. When does Ms. Lewis say she could start
(A) Rearrange her travel plans
working? (B) Interview for a new job
(A) In a week (C) Meet with Stephanie
(B) In three weeks (D) Attend a party
(C) In two months
(D) In three months

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59. What are the speakers discussing? 62. What are the man and woman discussing?
(A) The menu for an event (A) An airline policy
(B) A dinner for guests (B) A company event
(C) The subject of a presentation (C) An online business
(D) A conference call (D) A proposed budget
60. What will happen at 7:30? 63. What does Mark say about the Shanghai
(A) Awards will be presented. expenses?
(B) The caterers will be notified. (A) The current costs seem low.
(C) Food will be served. (B) The estimates look good.
(D) The guests will be seated. (C) The amount is the same as last year’s.
61. What will the woman probably do next? (D) The living costs were not in the budget.
(A) Cancel a presentation 64. What does Karen say she will do?
(B) Change the seating arrangement (A) Read a brochure
(C) Call a different catering service (B) Call a travel agent
(D) Tell the guests about a delay (C) Check last year’s records
(D) Find information on the Internet
65. Why did the man call?
(A) To speak with a retail clerk 68. Who is the woman probably talking to?
(B) To cancel an appointment (A) A store manager
(C) To set up a job interview (B) A delivery person
(D) To renew a subscription (C) A computer programmer
(D) A store clerk
66. What does the woman offer to do for the
caller? 69. When did the woman expect her
(A) Take him to his doctor’s office computer and printer?
(B) Reschedule his appointment (A) On April 1
(C) Help him place an order (B) On April 2
(D) Review his work (C) On April 4
(D) On April 10
67. Why does the man decide to call back
later? 70. What does the man say he will do this
(A) He does not know when he will have free afternoon?
time. (A) Make a phone call
(B) He has forgotten his subscription number. (B) Repair a computer
(C) He wants directions to the doctor’s office. (C) Deliver an order
(D) He needs information about a prescription (D) Check a printer

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 File 12.7: Part 3:
1. What does the man say he has to 4. What are the speakers discussing?
do tomorrow? A. Copy machines
A. Have his car fixed B. Printers
B. See a doctor C. Computers
C. Submit a report D. Fax machines
D. Plan an event 5. When do the speakers expect to receive the
2. What do the speakers agree to do? new equipment?
A. Collaborate on a project A. In one month
B. Meet at a restaurant B. In two months
C. Exchange contact information C. In three months
D. Trade work shifts D. In four months
3. What will the man probably do next? 6. What does the man say about the new
A. Notify a manager equipment?
B. Cancel an appointment A. It will be more reliable.
C. Train new staff B. It will be smaller.
D. Clean a work area C. It will be faster.
D. It will be more economical.

7. When is Anne leaving on her trip? 10. What is the woman’s problem?
A. On Thursday A. She is late for an appointment.
B. On Friday B. Her computer is not working.
C. On Saturday C. She forgot an important meeting.
D. On Monday D. Her assistant hasn’t finished a
8. What activity is Anne looking forward to? project.
A. Jogging 11. What will the woman do at four o’clock
B. Biking
tomorrow?
A. Talk to her supervisor
C. Swimming
B. Review a report
D. Sailing
C. Meet with a client
9. What does the man say about
D. Speak with technical support
Victoria City?
A. It has good sports facilities. 12. What does Ted plan to do next?
B. Its scenery is attractive. A. Order a new computer
C. It has good weather. B. Work on a presentation
D. It is an interesting old city. C. Postpone an appointment
D. Make a telephone call

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 13. Where most likely are the speakers? 16. What has Mr. Moreno recently done?
A. At a restaurant A. Won a cooking competition
B. At a cooking school B. Given a cooking demonstration
C. At a conference banquet C. Opened a restaurant
D. At a supermarket D. Written a cookbook
14. What does the “V” symbol 17. What is special about Mr. Moreno’s
mean? recipes?
A. The recipe is available online. A. They are easy to prepare.
B. The dish is vegetarian. B. They use healthy ingredients.
C. The dish is very spicy. C. They are mostly vegetarian.
D. The ingredients vary with the season. D. They are old family recipes.
15. What does the woman say happened 18. What does Mr. Moreno say about
last month? Madrid?
A. They opened a new location. A. He was born there.
B. They hired an additional chef. B. He usually goes there on vacation.
C. They held an outdoor festival. C. He has a restaurant there.
D. They won a local award. D. He is on a television program there.

19. What does the woman say about Ellen? 22. What is scheduled for Tuesday?
A. She is in charge of the business A. A tour of the facilities
center. B. A luncheon with retirees
B. She is planning to rent a car. C. A safety inspection
C. She will be late for work today. D. An equipment purchase
D. She is waiting in the lobby. 23. Why does the man suggest another day?
20. What does the man ask the woman to A. So that a complete process can be
help with? observed
A. Checking in some guests B. So that there are enough workers
B. Performing an inspection available
C. Taking phone messages C. So that production is not disrupted
D. Training some employees D. So that a deadline can be met
21. What will the woman probably do next? 24. What will the woman probably do next?
A. Contact maintenance for an update A. Apply for an extended warranty
B. Explain some B. Ask about changing some plans
administrative procedures C. Pick up some clients
C. Give a tour of a facility D. Watch a training video
D. Return a key to a supervisor

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File 12.8: Part 1+2

Part 2:
7. 8. 9. 10. 11.
12. 13. 14. 15. 16.
17. 18. 19. 20. 21.
22. 23. 24. 25. 26.
27. 28. 29. 30. 31.

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 Vocabulary Day 12

1. Publication (n) Sự xuất bản/ sách, báo, tạp chí, …

2. Battery charger (n) Sạc pin
3. Expand (v) Tăng lên, mở rộng
Expansion (n)
4. Demonstrate (v) Giải thích, làm rõ, chứng minh
Product demonstration (n) Trưng bày giới thiệu sản phẩm
5. Learn about (v) Hiểu, biết về sth (= discover)
6. Property (n) Tài sản, đất đai, nhà cửa
7. Reference (n) Sự tham khảo
8. Promote (v) Thăng chức, quảng cáo, thúc đẩy
9. Staff/employee orientation (n) Buổi định hướng nhân viên
10. Corporate luncheon (n) Bữa trưa công ty
11. Decrease = reduce = drop (v) Giảm
12. Increase = gain (v) Tăng
13. Rehearse (v) Diễn tập
Rehearsal (n) Buổi diễn tập
14. Shortage of staff (n) Thiếu nhân viên
15. Attend a reunion Tham gia buổi gặp mặt/ hội ngộ
16. Sales representative (n) Đại diện bán hàng
17. Airline policy (n) Chính sách ngành hàng không
18. Expense (n) Chi phí
19. Retail/store clerk (n) Nhân viên bán lẻ/cửa hàng
20. Renew a subscription (n) Gia hạn sự đăng ký
21. Place an order (v) Đặt đơn hàng

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22. Prescription (n) Đơn thuốc
23. Collaborate (v) Hợp tác
Collaboration (n) Sự hợp tác
24. Economical (a) Tiết kiệm
25. Scenery (n) Phong cảnh
26. Attractive = appealing (a) Hấp dẫn, thu hút
27. Conference banquet (n) Bữa tiệc hội nghị
28. Vegetarian (a/n) Đồ chay/ người ăn chay
29. Vary (v) Thay đổi
30. Process (n) Quá trình, quy trình
Process (v) Xử lý, chế biến

Ms. Khánh Huyền – 0983.369.912 18