A- DAY 16 – PART 3: CONVERSATIONS

I. Thông tin chung

- Số lượng câu hỏi: 39 câu (13 đoạn hội thoại – mỗi đoạn 3 câu hỏi)
- Các đoạn hội thoại gồm 2-3 người nói.
- Mỗi đoạn hội thoại có 3 câu hỏi, mỗi câu hỏi có 4 đáp án A, B, C, D.
- Chủ đề thường liên quan tới công việc văn phòng và cuộc sống hàng ngày theo kiểu bài: chia sẻ
ý kiến, xin ý kiến, vấn đề - giải pháp,…
II. Các dạng câu hỏi.
1. GROUP 1: Loại câu hỏi về nội dung chính/mục đích của đoạn hội thoại.

TYPE 1: Chủ đề của cuộc What are the speakers mainly discussing/talking about?
hội thoại/Nội dung What is the conversation mainly about?
chính của cuộc hội thoại What is the main topic of the conversation?

TYPE 2: Mục đích của cuộc Why is the man calling?

gọi Why is the purpose of the call?
What is the woman calling about?

TYPE 3: Mục đích hành Why is the man at the shop?

động của người nói What is the purpose of the woman’s visit?

AUDIO 1: Các cấu trúc cơ bản thường dùng để trả lời:

I’d like to~/I want to~/I hope to~
I’d like to check the food order I placed last week.
I’m planning to~/I’m going to~/I’m Ving/I’ll~
I’m going to need the projector for the board meeting this morning
I’m calling about (regarding/as to)~/I’m calling to~/I’m calling because~
I’m calling to find out about your room availability on April 3 rd through 10th
I’m here~/I came to~
I’m here to register for the next conference.
I placed an order online a week ago, but when it arrived, one of the items was missing.
Did you hear that Joe Cooper is going to be interviewed for the evening news?
AUDIO 2: Check-up
1. Why is the man calling? 2. What are the speakers discussing?
A. To make plane reservations. A. The arrival of some guests.
B. To reschedule mail delivery B. The delivery of some food
C. To get directions to a shop. C. The location of a party
D. To order some envelopes. D. The cost of a meal

MS. HONG KHANH – LỚP TOEIC THẦY LONG 1

2. GROUP 2: Loại câu hỏi về địa điểm/nghề nghiệp
Where is this conversation taking place?
Where do the speakers probably work?
TYPE 1: Câu hỏi về nơi Where does conversation most likely occur?
chốn/địa điểm Where are the speakers?
What department does the man work?
What type of company do the speakers most likely work for?
Who most likely is the woman?
TYPE 2: Câu hỏi về nghề
What is the woman’s job (occupation)?
nghiệp của 1 hoặc nhiều
What type of company do the speakers most likely work for?
người nói.
Who is the man talking to?
AUDIO 3: Các câu trả lời và từ vựng thông dụng:
Trực tiếp

Library hospital/doctor’s office museum bakery

Newspaper advertising agency train station store
Restaurant conference center art gallery park
TYPE 1 Post office office supply store airport airplane
Gián tiếp
I’m really enjoying this exhibit of your paintings.
I’d like to send this package by express mail to London.
Did you hear that our hospital director was on television last night?
Have you notice how fast we’ve been selling out of our freshly baked bread?
Trực tiếp

Reporter hotel clerk real estate agent Designer

Supplier Editor business owner President
Pharmacist Publisher job applicant postal worker
TYPE 2 Technician receptionist sales representative employee/clerk
Gián tiếp
This is Richard Griffin from Lincoln Press.
This is Helen Masterson, CEO of JW Ltd.
I’m calling from customer service.
We have a couple of properties available downtown right now.

MS. HONG KHANH – LỚP TOEIC THẦY LONG 2

ETS Check-up:
Number 1: Who is Mr.Tanaka?
A/ Professor B/ A government official
C/A salesperson D/A researcher
Number 2: Where do the speakers probably work?
A/ In a post office B/ In a school
C/ In a department store D/ In an office.

File 14.1: ETS TEST

1. What is the conversation mainly about? 4. Where most likely does the woman work?
A. A television service A. At an airport
B. A newspaper subscription B. At a bicycle shop
C. A radio program C. At a train station
D. A theater production D. At a taxi stand

2. What does the woman ask for? 5. Why is the man calling?
A. A bank balance A. To find out the hours of operation
B. The Web-site address of a business B. To schedule a service
C. The spelling of a name C. To reserve a ticket
D. A serial number D. To inquire about a delay

3. According to the woman, when will the 6. What does the woman say will cost extra?
change take effect? A. Transporting a bicycle
A. Today B. Traveling during rush hour
B. Tomorrow C. Changing a reservation
C. Next week D. Upgrading to business class
D. Next month

MS. HONG KHANH – LỚP TOEIC THẦY LONG 3

7. What are the speakers discussing? 10. What is the purpose of Martha's call to
A. A telephone bill Jeffrey?
B. An electricity bill A. To tell him she is going out of town
C. A weather report B. To ask him to pay for some additional
D. A broken air conditioner research
C. To thank him for meeting with her
8. Why might the man make a phone call? D. To tell him she mailed a report to him
A. To request repair service 11. What department does Martha most likely
B. To report a power failure work in?
C. To ask about electricity rates A. Library services
D. To request a copy of his bill B. Sales
C. Research
9. What does the woman want the man to D. Communications
do? 12. What does Martha plan to do?
A. Tell her what he finds out A. Make revisions to her report
B. Respond to her phone message B. Send Jeffrey more money
C. Pick up her mail C. Take some time off work
D. Correct the error on her bill D. Give Jeffrey some advice

13. What is the purpose of the call? 16. What is the woman about to do?
A. To accept a job offer A. Submit a proposal
B. To advertise a position B. Get some coffee
C. To request a resume C. Copy some documents
D. To check on a job application D. Give a presentation

14. For which day has Mr. Lim’s 17. Who is the man?
appointment been scheduled? A. A public relations director
A. Tuesday B. A newspaper reporter
B. Wednesday C. A computer technician
C. Thursday D. An office manager
D. Friday
18. What are the speakers planning to do this
15. What is Mr. Lim told to do? afternoon?
A. Make a telephone call A. Meet with journalists
B. Make a doctor’s appointment B. Participate in a staff meeting
C. Meet with Maureen Horgan C. Conduct a job interview
D. Stop at the receptionist desk D. Organize a business lunch

MS. HONG KHANH – LỚP TOEIC THẦY LONG 4

 19. Why is the woman at Houseman 22. What are the speakers discussing?
Incorporated? A. A new kind of bicycle
A. To register for a class B. A company logo
B. To have a business lunch C. A letter
C. To lead a seminar D. A new store
D. To attend an interview
23. What is an aspect of the company that the
20. What does the man ask the woman to man thinks is important?
do? A. Value for money
A. Wait in the lobby B. Creativity
B. Update an application C. Reliability (sự đáng tin cậy)
C. Wear a badge (huy hiệu) D. Timeliness (tính đúng lúc, hợp thời)
D. Provide photo identification
24. What type of company do the speakers
21. What does the man say has changed? most likely work for?
A. The location of a meeting A. A graphic-design company
B. The date of an event B. A fitness centre
C. The length of a session C. A printing company
D. The number of participants D. A sporting-goods manufacturer

HOMEWORK
File 14.2: Test 1 (Chép chính tả các đoạn hội thoại vào vở)
41. What are the speakers mainly 44. What does the woman ask for?
discussing? (A) A ride home
(A) A recent vacation (B) A bus schedule
(B) An art class (C) An umbrella
(C) Plans for the weekend (D) Advice about a car
(D) Their work schedules
45. Where does the man need to go at three
42. Who is visiting Kyoko? o’clock?
(A) Her sister (A) To the bus stop
(B) Her daughter (B) To the train station
(C) Her mother (C) To the auto shop
(D) Her aunt (D) To the dentist’s office

43. What did Ann do last week? 46. What does the man say about the weather?
(A) She visited a museum. (A) It is cold.
(B) She worked overtime. (B) It is raining.
(C) She saw a play. (C) It is windy.
(D) She went biking. (D) It is sunny.

MS. HONG KHANH – LỚP TOEIC THẦY LONG 5

 47. Who most likely is the man? 50. What are the speakers discussing?
(A) A mobile phone company employee (A) A play
(B) A post office employee (B) A dance performance
(C) A bank manager (C) A film
(D) A computer programmer (D) A concert

48. Why did the man call the woman? 51. What is the man concerned about?
(A) To advertise a store opening (A) The length of the show
(B) To ask about unpaid bills (B) The quality of the performance
(C) To ask for a form (C) The cost of the tickets
(D) To offer a special discount (D) The location of the theater

49. What will the woman probably give 52. What will the woman probably do next?
the man? (A) Call to order tickets
(A) Directions to a building (B) Read a review of the show
(B) An order for supplies (C) Go to the ticket office
(C) Her mailing address (D) Check the schedule online
(D) An account number

53. What will the woman do in Houston? 56. Where does the woman suggest going?
(A) Go sightseeing (A) To a restaurant
(B) Visit a friend (B) To a coffee shop
(C) Attend a conference (C) To an ice cream shop
(D) Meet with a client (D) To a company cafeteria

54. What does the woman need to do? 57. What does the man say about the dining
(A) Reschedule a meeting area?
(B) Reserve a hotel room (A) It is expensive.
(C) Make flight arrangements (B) It is crowded.
(D) Buy a map (C) The food is bad.
(D) The service is slow.
55. Who will the woman probably call next?
(A) A coworker 58. What will they probably do next?
(B) A hotel operator (A) Eat at a sandwich shop
(C) A travel agent (B) Buy some ice cream
(D) A car rental company (C) Return to the office
(D) Go to a park

MS. HONG KHANH – LỚP TOEIC THẦY LONG 6

59. Where most likely does the woman 62. Why did the man go to the woman’s
work? office?
(A) At an employment agency (A) To discuss a report
(B) At a travel agency (B) To ask for help
(C) At a property rental agency (C) To schedule a meeting
(D) At an advertising agency (D) To request vacation time

60. Where did the man read the 63. What does the man’s department need?
advertisement? (A) Office supplies
(A) On a bulletin board (B) Another worker
(B) On a Web site (C) More office space
(C) In a brochure (D) New computers
(D) In a newspaper
64. What will the man probably do later
61. What time does the woman suggest that today?
the speakers meet? (A) Finalize the budget
(A) At 12:00 noon (B) Place an advertisement
(B) At 2:00 P.M. (C) Conduct an interview
(C) At 4:00 P.M. (D) Cancel a subscription
(D) At 6:00 P.M.

65. What are the speakers discussing? 68. What does the woman plan to do on
(A) A book review Wednesday?
(B) A magazine article (A) Buy a present
(C) A newspaper advertisement (B) Write a report
(D) A travel brochure (C) Give a talk
(D) Inspect a building
66. What does the man recommend that
Isabella do? 69. What does the woman say she needs?
(A) Take pictures of parks (A) Copies of some documents
(B) Visit a building (B) Sales figures for a client
(C) Enter a contest (C) The address of a construction company
(D) Paint a portrait (D) The local newspaper

67. Where did Isabella go last month? 70. When will the man help the woman?
(A) London (A) This morning
(B) Paris (B) This afternoon
(C) New York (C) Tomorrow morning
(D) Rome (D) Tomorrow afternoon

MS. HONG KHANH – LỚP TOEIC THẦY LONG 7

File 14.3: Test 2 (nghe chọn đáp án)
41. Where does this conversation probably 44. Where does this conversation take place?
take place? (A) In an office
(A) In a restaurant (B) In an apartment
(B) In a hotel (C) In a clothing store
(C) In an airport (D) In a furniture store
(D) In a supermarket
45. What is the woman most concerned
42. Why did the man contact the woman? about?
(A) To inquire about an order (A) The cost of an item
(B) To request a receipt (B) The size of an office
(C) To buy a ticket (C) The design of a machine
(D) To make a reservation (D) The selection of items

43. Why is the man in a hurry? 46. What will the man probably do next?
(A) A restaurant is about to close. (A) Sell a desk
(B) He is late for a business lunch. (B) Get a catalog
(C) He has to catch a plane. (C) Select a model
(D) A bus tour will begin soon. (D) Write an order

47. How long is the man’s presentation 50. What is the woman’s problem?
expected to last? (A) She lost her luggage.
(A) Half an hour (B) She missed a flight.
(B) One hour (C) She forgot her airplane ticket.
(C) Two hours (D) She does not know where the gate is.
(D) Three hours
51. Where is the woman’s final destination?
48. What problem does the man mention? (A) Chicago
(A) The printer is broken. (B) New York
(B) Some slides are missing. (C) Los Angeles
(C) The meeting room is too small. (D) San Francisco
(D) His presentation has been postponed.
52. What does the man tell the woman to
49. What does the woman suggest? do?
(A) Making extra copies (A) Present her identification
(B) Asking a co-worker for help (B) Call a travel agent
(C) Beginning the presentation early (C) Check her luggage
(D) Changing the meeting room (D) Go to an airport gate

MS. HONG KHANH – LỚP TOEIC THẦY LONG 8

53. What are the speakers discussing? 56. What do the speakers want to do?
(A) Designing a Web site (A) Plan a party
(B) Finding an apartment (B) Decorate their offices
(C) Buying a computer (C) Write a letter
(D) Getting a job (D) Thank some sponsors

54. What problem does the woman 57. What did the organization send out last
mention? year?
(A) A missing document (A) Cards
(B) High rent prices B) Calendars
(C) Long working hours (C) Awards
(D) A broken computer (D) Product samples

55. What does the man suggest? 58. Who does the woman want to call?
(A) Buying a newspaper (A) Her manager
(B) Writing a résumé (B) The post office
(C) Moving to a different city (C) A decorator
(D) Consulting a Web site (D) A copy shop

59. What type of business most likely is 62. What is stated about Ms. Endo?
Hanover’s? (A) She is preparing a publicity campaign.
(A) A construction firm (B) She is traveling to Tokyo.
(B) An office supply store (C) She has been promoted.
(C) A clothing shop (D) She works for two companies.
(D) A restaurant
63. What will Ms. Endo need to do?
60. When will the man probably return? (A) Make a reservation
(A) In 10 minutes (B) Hire new employees
(B) In 20 minutes (C) Contact the vice-president
(C) In 30 minutes (D) Schedule a meeting
(D) In 40 minutes
64. What does the woman say about her
61. What will the woman probably do next? friend Dan?
(A) Ask a co-worker a question (A) He knows Ms. Endo.
(B) Prepare some food (B) He recently changed companies.
(C) Wait for a document (C) He speaks Japanese.
(D) Sign a contract (D) He is interested in a new job.

MS. HONG KHANH – LỚP TOEIC THẦY LONG 9

65. What are the speakers discussing? 68. Where does the man work?
(A) A job interview (A) At a shipping company
(B) A bank card (B) At a travel agency
(C) A registration (C) At an airline
(D) A loan (D) At a government agency

66. When is the appointment? 69. What does the woman’s company make?
(A) On Monday (A) Cargo airplanes
(B) On Tuesday (B) Ocean ships
(C) On Wednesday (C) Packaging materials
(D) On Thursday (D) Construction machinery

67. What does the man need to do? 70. What will the speakers probably do next?
(A) Make a payment (A) Deliver a machine
(B) Make a telephone call (B) Board an airplane
(C) Reschedule an appointment (C) Discuss a business contract
(D) Fill out an application (D) Inspect a building project

MS. HONG KHANH – LỚP TOEIC THẦY LONG 10

 READING
Part 5:

MS. HONG KHANH – LỚP TOEIC THẦY LONG 11

MS. HONG KHANH – LỚP TOEIC THẦY LONG 12
PART 6:

MS. HONG KHANH – LỚP TOEIC THẦY LONG 13

MS. HONG KHANH – LỚP TOEIC THẦY LONG 14
MS. HONG KHANH – LỚP TOEIC THẦY LONG 15
MS. HONG KHANH – LỚP TOEIC THẦY LONG 16
 DICTATION DAY 16
TRANSCRIPT DAY 14

Q1-3:
M: Good afternoon. …………………………………………………………………………. I’d like to
switch to the Platinum plan because there are some new …………………… that I’d like to watch.
W: Of course, I’d be happy to help you …………….. your subscription.
…………………………………………………………………………………………………
M: Yes, it’s K-W-A-N. When should I expect to have access to the extra channels.
W: …………………………………………………, so you’ll be able to watch them first thing in the
morning. I just want to remind you that an extra 15 dollars will appear on your next ………………….
for this expanded service.
Q4-6:
M: Hi, …………………………………………………… from London to Edinburgh, please. I’d like to leave
around 10 o’clock on ………………….
W: Certainly, sir. I can …………………………….. for you on the train departing for Edinburgh at 10:30. The
cheapest ……………. is eighty-five pounds.
M: OK, I’d like to buy that ticket, please. I’d also like to ……………... whether ………………………………..
…………………………………………………………………………
W: Yes, there is, but ………………………………………………………………………………………
Q7-9:
M: I got …………………………………………………………………………………………………………….
W: Mine is too. I guess that’s because I’ve been using the ………………………………. so much in this hot
weather.
M: So have I, but I still don’t think I should have been billed this much. Maybe I should ………………………..
………………………………………………………………………………………………………………………
W: That’s a good idea. They’re very expensive by phone. ………………………………………………………...
Q10-12:
M: Hello. Jeffrey Hines speaking.
W: This is Martha Benjamin. I’m ………………………………………………………………………………….
……………….. You should have it this afternoon. I hope you’re still willing to review it for me.
M: Of course. I’ll be …………………………………………… for the next few days, but I’ll take it with me. I
also have your request for …………………………………………………………………………………….
W: Thanks very much. Don’t worry about the typos – I’ll be sending the report to an editor. But please make
suggestions about the content. ……………………………………………………………………………………
……………………… I’m really looking forward to your feedback.
Q13-15:
M: Hi, this is Steven Lim. I applied for a receptionist position in Dr. Houston’s office 2 weeks ago.
…………………………………………………………………………………………
W: Hi, Mr. Lim. Well, no. In fact, I was just about to call you because you’re one of the applicants we
have selected for an interview.
Could you come in this week? Sometime between Tuesday and Friday?
M: …………………………………………………………………………………
W: Yes, that’s okay. Please remember that there won’t be anyone at the reception desk, ……………
………………………………………………………………….. Maureen Horgan.
Q16-18:
W: Excuse me. Do you know ………………………………………………………………………? I just started
……………………………………………………………………………………………………………………..
M: The photocopiers are at the end of the hall, on the left. You must be Sara, the new office manager. I’m Ken
Davies. ………………………………………………………………………………………..
W: Oh, hi Ken. …………………………………………………………………………………………………….
M: That’s me. I’ll be …………………………………………… on maintaining good relationships with the new
media. I guess I’ll see you at the meeting then.
Q19-21:
W: Hi, I’m Petra Barlow. I have …………………………………………………………………………………...
here at Houseman Incorporated.
M: Hello, Ms. Barlow. Let me check in the computer. While I do that, ………………………………………….
…………………………………………
W: Yes, of course. I’m supposed to ………………… Helen Wade ………………………………. Is that right?
M: Actually, …………………………………………….. ………………………………………………………
It’s down that hallway and to your left.
W: Thanks a lot!
Q22-24:
W: I can’t believe the trouble …………………………………………………………………………… It seems
to have taken forever.
M: Yes, but the results are worthwhile, don’t you think? It sums up exactly …………………………………….
……………..
W: Yes, and it comes out well both small on our letterhead and large on our store signs and products. ………….
…………………………………………………………….. They look fantastic!