Soft skill

Definition

Soft skills are personal traits that

high-performing nurses use in the
workplace.
DEFINITION
• “Soft skills is the competence to organize
themselves properly and the ability to build
relation effectively. Self-managing competence
is called intra-personal skills, while the ability
to build relation is called interpersonal skills”.
• Soft skills is divided into interpersonal skills
and intrapersonal skill
a. Interpersonal Skills
interpersonal skill is communication ability, forming the team working, the
ability to work in team, being trained in work ethic, and flexible in
work.
1) Communication ability; good communication is delivered with
intonation, and feeling so that the other person is easy to follow the
thought and delivered without offended others.
2) There is team working; the habit to work together should be
trained because it is impossible to work alone.
3) Trained for work ethic; talent to keep a secret suitable with work
commitment, have a good manner.
4) Flexible to do the job; able to do the work even though not many
people like it, do not select the work
b. Intrapersonal Skills
1) Polite and natural appearance→ Clothes and appearance
should be in the right way so that the inner beauty could
appear nicely.
2) Realize the important of self cleanliness; personal hygienic is
the main modal for the health workers start from nail, tooth,
hair and many others.
3) Capable to rule the time and income; on time and keep the
promise are modal to work.
4) Follow the era development; read the books of your own
specification to get easy see the future.
5) Skill of hearing patiently; used to know others prospective,
be wise, fit with the time, place and condition and try to keep
emotional.
 Soft skills are a crucial component in nursing
because they foster a collaborative, respectful
and efficient workforce.

Nurses without soft skills may fail to properly

interact with patients, coworkers and other
healthcare professionals, which may jeopardize a
patient's health by obstructing the flow of care
 • It is a common misconception that soft skills are
inherited.
• This is true to an extent; however,
• they can also be developed through determination,
constructive criticism and encouragement.
• Every interaction you have with people is an
opportunity to practice and improve your soft skills.
 Problem
solving

Subject
matter
expert Story
telling
Math & collaborati
statistics on curiousi
Data &
technical knowled ty
skills ge

communic
ation creativit
y
Hard skills Soft skills
• Concrete Skills that • Interpersonal or people
needed / required to do skills that can be use in
specific task/ job every job

• As example: • Include
staff nurse: need to have →Communication
skill on injection giving
→Teamwork
Midwife : need to have
skills on delivery →Adaptability
Hard skills Soft skills

• Can be learn • Difficult to developed

• Need to practice
overtime with people
→training
• Sometime come
→School naturally to some
→Previous working people
experience

More objective Harder to evaluate

Skills
• There are two types of skill sets which student nurses need
to develop: hard skills and soft skills.
• Both are extremely critical to nursing and patient care.
Hard skills are the hands-on, technical/ procedural skills we
learn in labs and clinical which allow US to perform Our job
effectively.
• They include things like taking vital signs, administering
medication, providing wound care, starting IVs, and
inserting catheters.
Importance of soft skills to the midwifery
practice
• Soft skills are so important in nursing that they are
sometimes seen as more valuable than hard skills
and technical knowledge.

• The thought is that technical skills can be taught

more easily than soft skills, which tend to be
personal characteristics or skills that have been
developed over a period of time Employers are very
aware of their value.
• In healthcare the importance of these skills is
especially significant because as healthcare
professionals we often convey our physician’s
recommendations to their patients, and if we are
unable to communicate in a professional and inspiring
way, patients may not listen to us or follow our
directions, and that can have a negative impact on
their health.
• Employers want to hire candidates who can
appropriately communicate and interact with
people, problem solve and are adaptable to the
constant changes that occur.

• Employing a staff with strong soft skills is essential

for both personal and organizational success.
Developing your soft skills will make you a more
desirable candidate when you’re looking for a job
and a more valued employee once you get the job.
•Patients rely on nurses not only for medical
attention, but also for information, advice
and consolation. Nurses need soft skills to
effectively communicate with patients so
they can deliver safe, quality care.
Important of soft skill

❑. To handle interpersonal relations

❑. To take appropriate decisions
❑. To communicate effectively
❑. To have good impression and impact
to gain professional development
 Types of
soft skills
which
beneficial
to patient
care
 ABILITY TO
WORK UNDER
Leadership/ PRESSURE
NETWORKING
Management
Skills
Professiona
lism

(ADAPTAB
ILITY)
SOFT SKILL FOR NURSE
• COMMUNICATION
• ATTITUDE AND CONFIDENCE
• TEAMWORK
• NETWORKING
• CRITICAL THINKING AND PROB SOLVING
• PROFESSIONALISM
• EMPATHY
• CONFLICT RESOLUTION
• ADAPTABILITY
• INITIATIVE AND STRONG WORK ETHICS
 Communication
• As a nurse, it’s important that we are able to listen,
understand, and give instructions.
• When communicating with patients and colleagues, we need
to get OUR point across without being forceful or
uncompromising.

Unlike most other professions, we also need to be

able to handle face-to-face and phone
interactions with patients, family, and friends that
can be accompanied by tears, anger, and even
violence.
 ASSETIVENESS

• being able to stand up for your own or other

people's rights in a calm and positive way, without
being either aggressive, or passively accepting
'wrong'.
• we should also be comfortable voicing OUR opinions
in an appropriate manner to someone in a position
of authority even when we disagree,
especially when it involves patient care
• REFERS TO MANAGING TIME EFFECTIVELY SO THAT THE
RIGHT TIME IS ALLOWED TO DO THE RIGHT ACTIVITY

• THE GOAL OF TIME MANAGEMENT IS TO FIND BALANCE

BETWEEN ALL THE THING WE NEED AND WANT TO DO
TIME MANAGEMENT
• Capable to rule the time and income; on time and keep the
promise are modal to work.
• The commitment to change is very essential for time
management. Good time management techniques
and skills are essential for functioning more effectively
and to focus on results.
• Good time management benefits in several ways
including greater productivity, less stress,
improved efficiency, more opportunities for
professional advancement and greater opportunities to
achieve career and life goals.
Practicing Empathy

• Empathy is the ability to understand and share the

feelings of others.
• As healthcare organizations become increasingly
dependent on technology, it is important to realize
that no amount of technology can compensate for
an empathetic nurse.
• An empathetic nurse can connect with his or her
patient by understanding what the patient is going
through.
Practicing Empathy

•They are able to acknowledge their patient’s

emotional state, listen, and engage the patient
with open, unbiased communication.
•Empathetic nurses can empower their patients
to express their feelings, fears, and concerns
related to their healthcare.
 ATTITUDE AND SELF CONFIDENCE

• Patients report that the better the interactions are with

their nurses the more they are satisfied with the care
they’ve received.
• Given this, some things we should do when interacting
with patients include making and maintaining eye contact,
being aware of our patient’s and our own facial and body
language, listening to our patient and not just hearing what
they’ve said, and being positive and friendly
 ATTITUDE AND SELF CONFIDENCE
Because health care roles are
patient-facing, it’s important that
WE project confidence in our work.
• confidence resulted in higher scores on patient
evaluations after treatment.
• Feeling confident in our skill set directly
communicates with patients and affects their
experience
Leadership/Management Skills

• Nurses don’t start out in management, but

leadership qualities are valued by employers who
look for people who lead by example, are constantly
looking to improve, are self-motivated and
positive, show initiative, and know when to follow
directions.
• Set a good example for those around US to follow,
and we’ll be seen as a leader
 Work Ethic and Commitment

• Nurse managers look for nurses who are reliable, dedicated,

productive, and cooperative because these things increase
productivity and strengthen the nursing team.
• They are also looking for nurses with strong character who are
diligent, honest, trustworthy, and have a strong work ethic.
• talent to keep a secret suitable with work commitment, have a
good manner.
Work Ethic and Commitment

• employers want people who are dependable,

reliable, enthusiastic, and enjoy hard work.
• Employees that are committed need very little
supervision or motivation to do their best and
get the job done.
 Professionalism
Nurses are hardworking,
conscientious and respectful. As
healthcare professionals, they follow
workplace rules.
• The soft skill of professionalism is a counterweight to
emotional intelligence in the sense that a friendly
rapport with the patient needs to be balanced with
healthy boundaries and a professional attitude.
• And while it is important to be able to read and respond
to a patient’s emotions appropriately, it is equally
important to not let emotions and personal connections
influence care decisions
PERSONALITY → ADAPTABILITY/ Flexibility
and Attitude
• In nursing, a patient’s condition can change
quickly as can the duties we perform.
• This requires we to be adaptable and flexible.
• It’s important that we take things in stride while
remaining positive and upbeat; doing so will
make OUR patients comfortable and more
positive as well
✓ Nurses are agreeable to learning and implementing new
techniques, policies and procedures.
✓ Nurses are willing to change work hours, cover extra shifts or
TEAM SPIRIT / Being a Team Player

• A good team player works with others to achieve the

team’s goals, so we need to be willing to listen to
others, be open and honest, and offer helpful
suggestions.
• we may need to jump in to help fellow employees
when we have the time; if we do, there’s a good
chance that other nurses will do the same for US.
• In general, most people don’t mind helping people
who are willing to help others.
 Creativity and Problem-Solving Skills

• The ability to apply both logic and creativity to

solve problems is a highly valued trait as well. If
we’re the kind of person who tries to see the
solution as well as the problem, we’ll be a great
employee.
Good critical thinking skills and the ability
to think outside the box are necessary
and make we more productive
 Networking

• The healthcare industry is all about collaboration and an

interdisciplinary approach.
• Developing the attitude of networking and being able to work in
groups and contribute seamlessly, is excellent for career
advancement and improves the level of care for patients.
for the benefit of our patients

networking skills →prove beneficial the benefit of our professional

career.
Problem- Nurses are able to assess and
evaluate a situation to
solving skills determine a course of action or
solution

•health and medicine are about solving the

numerous issues that others deal with, and
often you’ll have to think of creative and
unique solutions to help.
•Health and medicine majors are people who
are excited by taking on new challenges and
finding interesting ways the conquer those
challenges.
Ability to Work Under Pressure

•Nurses find themselves in a high

stress environment much of the
time they are at work.
•How we handle our self when we’re
under pressure says a lot about us.
 Ability to Work Under Pressure

•we should be able to decide

quickly which approach will
achieve the best results and
then get the job done;
•we need to be using critical
thinking skills as we do so
 Conclusion
self-awareness
intrapersonal skill internal attitudes Important
to
inner processes
enhance
Ex: assertiveness, empathy, nursing
Soft skill time management, confident, and
adaptability/flexibility, midwifery
professionalism
care
Interpersonal skill Skills involve
others
Ex: teamwork, networking,
communication, conflict
resolution, professionalism