REBECCA OCRAN
Accra, Greater Accra Region, Ghana · 0550188401/0275292049
Email: ocranrebecca20@gmail.com
LinkedIn: https://www.linkedin.com/in/rebecca-ocran-092a33127
I am a well-rounded, detail-oriented, and goal-driven individual with a passion for fostering a
welcoming environment in a professional setting to attain measurable and feasible goals. I am
a fast learner, I possess great reading and writing skills and I am an excellent communicator. I
thrive in a team, but I am equally capable of working alone and with very little or no
supervision. I am always on the lookout for new ways to improve both my personal and
professional life.
SKILLS
HR Management, Human Resource, Customer Service and Support, Multi-tasking, Confidentiality,
Cataloging, MS-Office Suite, Innovation, Interpersonal Skills, Effective communication, Time
management.
EXPERIENCE
SEPTEMBER 2023 – FEBRUARY 2024 / GREATER ACCRA
CUSTOMER SERVICE ADVISOR, WEBHELP GHANA
● Handled high contact calls and complex product satisfactory calls by providing
customers with delivery dates and product updates.
● Provided quick resolutions to customer complaints and product issues.
● Maintain customer confidence through clear and concise customer support and
interactions.
● Participated in team engagement activities as part to drive team
collaboration.
NOVEMBER 2022 – AUGUST 2023 / WESTERN REGION
TAX ANALYST / CUSTOMER ADVOCATE, GHANA REVENUE AUTHORITY
● Performed complex tax computation using state of the art computer tools and software.
● Catalogued customers’ tax documents for detailed report filings.
● Aided in cross-departmental and cross-regional tax credit processing efforts.
● Engaged in field duties by leveraging the support of the collection department to
serve notices to delinquent customers (tax payers).
JUNE 2019 – AUGUST 2019 / WESTERN REGION SUPPORT INTERN(CEDM
DIVISION), GHANA REVENUE AUTHORITY
● Worked with the education and sensitization team for infield tax enforcement.
● Catalogued documents of taxpayers to ensure up to date records and compliance each fiscal
year.
EDUCATION
2018-2022
BACHELOR OF COMMERCE (HUMAN RESOURCE), UNIVERSITY OF
CAPE COAST
Attained critical coursework knowledge on how organisational structure functioned through
the support of human resource professionals in a hierarchical setting.
