UM TAGUM COLLEGE
In Partial Fulfillment
of the Requirements in the CBM
2213 (2:30 PM – 3:30 PM)
Submitted by:
ALTHEA NICOLE G. TAMONDONG
Submitted to:
EDMUND L. SANCHEZ, MM
December 2023
REFLECTION
Growing up surrounded by people who excel in the amazing world of business
fueled my intrigue for the intricacies of corporate endeavors. Witnessing my relatives
create business empires from scratch to grandeur sparked a desire within me to
uncover their success strategies. As a student who is passionate about managing
businesses and other areas, the subject of Operations Management became a
necessity for me as the lessons I garnered became my guide on how to become the
successful entrepreneur I want to be. Instead of feeling as sleepy as I usually am, the
prospect of learning this subject from our remarkable teacher, Sir Edmund, during the
afternoon hours fills me with anticipation and eagerness.
In our first discussion, we delved into the fundamentals of operation management
and productivity. Various terms that are not so foreign to me as a previous ABM student
such as productivity - the amount of outputs divided by inputs; production - the creation
of goods and services; single-factor productivity - the ratio of one input to the output;
and multi-factor productivity - the ratio of many or all resources to the products and
services produced were further explained. Also, our professor captivated us about the
Hard Rock Café, a multi-national world-class restaurant built in 1971 which later
diversified its business to gaming, hotel, and casinos. Studying its journey toward
success was a highlight of this discussion, providing me with invaluable insights that
remain among my favorites from this coursework.
The Operations Management’s key priorities at HRC involve ensuring an
effective work layout and optimized processes, which significantly contribute to
employees' efficient job performance. Managers meticulously inspect operations and
production processes to guarantee the timely and accurate serving of food with precise
measures, temperatures, and other essential factors. Having excellence as a chief point
in serving customers and an effective work lay-out set by the operations manager
became one of the reasons they maintained a great reputation and stimulate customers
and this should be noted by people who want to succeed in gaining trust from
customers.
Another reason why it became popular is that they are set apart from their
competitors in the restaurant industry. The allure of HRC extends beyond its delectable
menu and exceptional customer service, encompassing a meticulously curated interior
that stimulates customers. The café's ambiance, a pivotal factor in attracting visitors,
evolved from an ordinary restaurant into a stunning museum. Ever since the famous
singer Eric Clapton gave his guitar to the café as memorabilia to express his gratitude
for the excellent customer service he experienced at the restaurant, many respectable
artists such as Madonna and Michael Jackson started leaving valuable things which
turned the restaurant into a larger attraction for greater audience.
Other than that, we also ventured our focus on the topic of production. As
mentioned in our discussion, business entities always consider the 3 major functions
that are important in the creation of goods and services which are the marketing,
production/ operation, and finance/accounting functions. These three functions
synergistically work together, making it the backbone of business operations.
Understanding the interconnectedness and significance of these functions offers a
profound insight into the intricate workings of businesses. It highlights the necessity of a
holistic approach to management, where each department's contribution is equally vital,
leading to the seamless creation and delivery of goods and services that meet market
demands while ensuring financial stability and growth. From this alone, I realized that a
lot of factors must be considered when engaging in the decision-making processes of a
business.
The success of any business hinges significantly on the capabilities of a skilled
individual responsible for managing its operations—the Operations Manager. Serving as
a pivotal backbone, these skilled professionals oversee the integral facets of
management, encompassing planning, organizing, staffing, directing, and controlling,
often abbreviated as "POSDICON." It is disheartening to note the increasing scarcity of
effective operations managers today. Therefore, having the opportunity to learn the
intricacies of their roles can be a significant advantage for students like me who aspire
to become one in the future or for students who want to be knowledgeable enough
about how to transform inputs into outputs more efficiently.
To sum it all, my whole 2nd semester became much enjoyable as I bumped into
the amazing world of Operation Management. As a zealous student navigating through
the uncharted waters of business world, the lessons and stories that were shared from
this subject, from the hard rock café, production, management, and roles of operation
managers, became my beacon of hope. Recognizing the scarcity of skilled managers,
I'm driven not just by personal ambition but by a desire to empower future entrepreneurs
and proprietors with the transformative skills needed for success in the ever-evolving
landscape of business. The lessons that Sir Edmund nurtured upon us will fuel my drive
and will serve as the inputs that I will transform into skillful outputs that will be beneficial
not just for me, but for everyone. Surely, all the teachings I got from this will be
treasured forever.
