TEST 6

1 C 11 C 21 B 31 C 41 A 51 D 61 D 71 C 81 D 91 C
2 D 12 B 22 B 32 D 42 C 52 C 62 B 72 C 82 A 92 A
3 C 13 B 23 A 33 B 43 D 53 B 63 A 73 A 83 D 93 B
4 A 14 A 24 A 34 A 44 D 54 D 64 D 74 A 84 C 94 A
5 C 15 C 25 A 35 C 45 C 55 C 65 D 75 B 85 A 95 C
6 D 16 C 26 C 36 B 46 A 56 C 66 C 76 D 86 D 96 B
7 B 17 A 27 B 37 B 47 D 57 A 67 D 77 D 87 C 97 A
8 C 18 C 28 C 38 C 48 B 58 D 68 B 78 C 88 C 98 D
9 B 19 C 29 A 39 A 49 C 59 C 69 D 79 C 89 B 99 C
10 A 20 B 30 B 40 B 50 A 60 B 70 D 80 B 90 D 100 B
PART I
1 (A) He's planting some grass.
(B) He's painting a fence.
(C) He's working on a machine.
(D) He's moving a container.
2 (A) She's pushing a shopping cart.
(B) She's removing her glasses.
(C) She's putting some bags on a shelf.
(D) She's looking at some packages.
3 (A) The woman is carrying some food .
(B) The woman is wiping off a table.
(C) The man is talking to a server.
(D) The man is picking up some
silverware.
4 (A) She's holding on to a handrail.
(B) She's bending down to tie her shoe.
(C) The entryway is blocked off.
(D) The stairs are being fixed.

5 (A) The curtain has been closed.

(B) Some photos are displayed on a desk.
(C) A travel bag has been set on a chair.
(D) A light is hanging from the ceiling.
6 (A) A man is walking along a path.
{B) An outdoor area is crowded with
people.
(C) A man is removing his jacket and hat.
(D) A walkway is lined with benches.

PART II
7 Why were you late for work today?
(A) It's on my desk.
(B) Because I got stuck in traffic.
(C) Later this afternoon.
53

8 Where's your apartment building located?

(A) Not very often.
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 (B) Twenty floors.
(C) On Fifth Avenue.
9 Which flavor ice cream would you like?
(A) Yes, in a bowl.
(B) I'll take chocolate, please.
(C) The booth over there.
10 Who's going to pick up Pablo from the airport?
(A) A driver will pick him up at twelve.
(B) They're my favorite airline.
(C) At the baggage claim.
11 Where's the train station?
(A) I always listen to that radio station.
(B) An informative training session.
(C) Right next to the university.
12 When will the cleaning products be delivered?
(A) By truck.
(B) In two days.
(C) A manufacturing plant.
13 We haven't received the electric bill yet, have we?
(A) Sure, I'll turn it on.
(B) No, not yet.
(C) A credit card .
14 How did you enjoy your stay?
(A) I had a great time.
(B) About seven thirty.
(C) He left it at work.
15 Who won the Employee of the Month award?
(A) My dinner was delicious, thanks.
(B) Just a few minutes after three o'clock.
(C) It still hasn't been announced.
16 Do you want me to reserve a ticket for you?
(A) I can't say that I have.
(B) A higher ticket price.
(C) Yes, I'd appreciate that.
17 Does your bus stop by the construction site?
(A) Oh, I'm going by car.
(B) A new building company.
(C) Did you go on Tuesday or Thursday?
18 There's a discount on this stove, right?
(A) No, I sell kitchen appliances.
(B) He's an excellent cook.
(C) Yes, it's twenty-five percent off.
19 Could you show me where the electronics department
is?
(A) The show starts at eight P.M.
(B) Replace the batteries.
(C) Sure, follow me.
20 What's this shirt made of?
54

(A) In Spain, I believe.

(B) Let me check the label.
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 (C) It also comes in blue.
21 Will the social media workshop end before six P.M?
(A) No, the late shift.
(B) The schedule's online.
(C) I only read newspapers.
22 Which suitcase do you like better, the yel low one or the
red one?
(A) It's an annual conference.
(B) The yellow one is a good size.
(C) I should book my flight soon .
23 The parking area in front of the w arehouse's been
closed.
(A) There're more spaces in the back.
(B) Here's an extra uniform.
(C) No, just open the boxes.
24 These shoes look nice, don't they?
(A) I think you should try this pair instead.
(B) The clothing store near my house.
(C) Yes, it was nice to meet her.
25 Let's leave early for our lunch with the clients.
(A) I still have a lot to do.
(B) A different menu item.
(C) No, I haven't met him.
26 When will you sell your property?
(A) There's a sale at the supermarket.
(B) Yes, we liked it.
(C) We don't have a real estate agent yet.
27 These business cards are attractive.
(A) Offices open at nine A .M .
(B) Yes, the design is professional.
(C) No, the keys are the same.
28 How long does it take to become a plumber?
(A) It happened last week.
(B) A price estimate for metal pipes.
(C) Are you interested in training for that job?
29 Don't we have an extra tab le in the supply closet?
(A) We're using it for the holiday party.
(B) Yes, you can close it .
(C) Maria just ordered more paper
30 Where should I go when I visit New York?
(A) Every month.
(B) To the Botanical Gardens.
(C) Twenty dollars.
31 Has someone booked a room for today's budget
meeting?
(A) I really enjoyed the book.
(B) Did you turn off the equ ipment?
(C) The meeting is tomorrow.
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PART III
32-34
W-Am Hello. 32 I have a reservation for a rental truck
and I'm here to pick it up.
M-Cn Certainly. Thanks for choosing Canton Rentals.
Before you can take the vehicle, you'll just have to fill
out a few more things for your rental agreement on
this computer.
W-Am OK, great . Hmm, 33 I see here you need my
confirmation number, but I'm afraid I didn't bring it.
M-Cn That's not a problem. 34 I’ll look it up in our
database right now. First, cou ld you tell me your last
name?

35-37
M-Au Excuse me, Ying? 35 Amy's office door is closed,
and she asked me to submit a request for some new
computer monitors by the end of the day. I have t he
form here. Can I leave it with you?
W-Br I can make sure she gets it. 36 She's in the middle
of a phone call with a client, and I'm not sure how long
she'll be.
M-Au That'd be great-thanks! 37 I have to go now to
lead a training session.

38-40
M-Cn Thank you for calling Margo Publications. How
may I help?
W-Am Hi, 38 I currently subscribe to Business
Reporters' Weekly-and I'd like to renew it. I saw that
you're currently offering 50 percent off an annual
subscription?
M-Cn Oh, 39 I'm very sorry... but that discount only
applies to new subscriptions. You could order a
different magazine and receive the discount. Would
you like to do that?
W-Am Hmm ... uh, you know, I already get too many
magazines. So I'll just renew at the regular rate.
M-Cn OK. 40 I can still mail you a list of all of our
publications. If you change your mind, you can apply
the discount to one of those.

41-43
W-Br Hi, Joon and Raj. 41 I received your message about
a problem with one of the machines on the assembly
line. What's happening?
M-Au Well, 42 the bottle cleaning unit is running very
slowly. Raj reported the problem to a technician.
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M-Cn Right, I did. Th e technician noticed that not all
the nozzles are working. 42 So the cleaning cycle is
taking much longer to complete.
W-Br That is a problem. 43 Let 's schedule a time when
we can shut down the line for the repair.

44-46
M-Cn Ms. Yamada, 44 I've analyzed the data from the
employee survey. The results show most staff aren't
happy with the new open-office design.
W-Br 44 That's surprising. I've read that letting staff
work in an open space instead of in individual cubicles
promotes collaboration and creativity.
M-Cn Well, 45 the survey results show that the main
problem is noise. Employees say they're distracted by
people having work conversations in open spaces.
W-Br 46 Maybe we should send out a memo reminding
people about our policy to use meeting rooms for
work-related discussions.
M-Cn Good idea - I'll do that right away.

47-49
W-Am Mr. Allawi this is Rose Costa. 47 I’m calling about
your order of organic strawberries from our farm.
Unfortunately, we can only provide twenty pounds for
your restaurant this week.
M-Cn Oh, that's too bad. I really needed more than
that. We're hosting a large event on Saturday, and I'm
serving strawberry tarts for dessert.
W-Am I understand. Unfortunately, we just don't have
that many strawberries this week. But 48 blueberries
are coming into season. Could you use those instead?
M-Cn Well, the request came directly from the client.
W-Am I'll tell you what then... 49 let me make a few
phone calls to the farms around here and see if I can
get you some more.
M-Cn That would be great. I can pay extra if necessary.

50-52
M-Au How was last night's employee award ceremony,
Mina?
W-Br It was nice. 50 I won a prize for selling the most
products this year.
M-Au Congratulations! But I'm not surprisedyou
always have impressive sales numbers. What was the
prize?
W-Br Tickets to the professional tennis tournament on
Sunday.
M-Au That's wonderful!
57

W-Br I know. But 51 I'm leaving for vacation this

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M-Au Too bad. What are you going to do with the
tickets?
W-Br 52 I was thinking that I would give them away.
Would you be interested in going?

53-55
W-Br 53 Here's your room key. It's 417. Just to the right
after you get off the elevator. I hope you have a nice
stay in Centerville.
M-Au Thanks. 54 I'm in town for a conference, but I
have a little free time. This is my first visit here.
W-Br In that case, I'd highly recommend visiting the
Centerville Art Museum. It's famous for its collection
of twentieth-century paintings.
M-Au Good idea - l really enjoy modern art.
W-Br 55 I suggest buying your ticket online-that way
you'll get a fifteen-percent discount.
M-Au That's good to know. Thank you.

56-58
M-Cn Polina-g reat news! 56 Remember the Web site
we created for the Lee Dental Office? They were so
impressed with our work that they referred us to
several potential clients.
W-Am That is great news. Our business has been going
really well lately. We finished five Web site projects
last month alone.
M-Cn You know, 57 since our business is growing faster
than we expected, we should find an accountant who
can handle our bookkeeping.
W-Am Hmm. 58 I’ve heard the Olson Accounting Firm's
good. I'll set up an appointment with them. Are you
free on Thursday?
M-Cn In the afternoon, yes.

59-61
M-Au Hi, Carrie, 59 my name's James Fitch, the
personnel director at Regal Advertising. This is my
colleague Sanjay Patel.
M-Cn Nice to meet you, Carrie. 59 Please tell us a little
bit about your work background.
W-Am Well, I've worked extensively in graphic design.
Here's my portfolio.
M-Au Wow, your portfolio is impressive. What would
you describe as your specialty?
W-Am 60 Some of my best work has been on large
billboards in cities around the world.
M-Cn You w ere productive at your last job; why leave?
W-Am The work was exciting, but it was only short-
58

term contract work. I've heard that Regal offers full

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time positions. 61 That shows me that Regal really
values their employees. I appreciate that.

62-64
W-Am Hi, Jose. It's Lea. 62 Are you at the airport yet? I'm
still about fifteen minutes away. The traffic is terrible.
I'm worried that I'll miss the flight-and the next one's
not until tomorrow.
M-Cn Don't worry. I just got here and saw that 63 our
flight's been delayed an hour. I'm sure you' ll make it.
W-Am Oh, that's a relief. But, 64 can you call the
conference organizers? We should let them know that
we'll be late for the conference reception tonight.

65-67
W-Br Alex, look at this storage room. 65 I'm expecting a
shipment of our winter clothing line today, so we'll
need to make some more room in here.
M-Au Sure, 66 I can do it after I put these sweaters
away. Actually, these three boxes of sweaters are
almost empty. What if I just put them together in one
box... so that we can make space for the delivery?
W-Br Good suggestion. And when you're done with
that, 67 please get the extra display table and take it to
the front of the store.

68-70
W-Am OK . I reviewed your business plan and I think
you're off to a great start. 68 You have an interesting
concept for your new restaurant. I especially like how
much thought you put into the customers you expect
to dine there.
M-Au Yeah. 69 That's something I learned from my last
business venture. I tried to appeal to everyone, which
I now know was a mistake. This time I have a much
better
idea of who I want to attract.
W-Am Perfect. Now... since you're hoping to use this
plan to app ly for a loan, 70 I suggest revisiting your
projected budget. In particular, you should allocate
more of the expenses to staffing. About 35 percent is
standard in the restaurant industry.
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PART IV
71-73
The next item on the agenda is an update on our
advertising contracts. 71 We were planning on starting
work on the video game console advertisement, but
72
the client called and said that the game console
won't be ready in time. So it looks like we won't be
able to start on the advertising campaign as originally
planned. They won't be running the ads until next
year. Since this will affect our schedule for the coming
months, 73 here's a revised timeline. Take a moment
and check the dates for any potential conflicts with
your new assignments.

74-76
Hello, this is Conrad. I rent apartment 306. 74 I'm
calling to complain about the people in the apartment
next to me. For a while now, they've been parking in
my parking space. 75 Yesterday I tried talking to them,
but they were uncooperative. I sometimes come
home late at night, and I need to know my space is
available. This problem has to be fixed, and I'd like to
discuss this in person. So 76 I’ll come to your office
after I finish work tomorrow. Thank you.

77-79
Good morning, everyone ! As always, 77 there are a lot
of shipments to pack up and send out today, so I'll try
not to take up too much of your time. Before you head
out onto the warehouse floor, I'd lik e to introduce you
to our new system for addressing employee
complaints and suggestions. 78 We really value
feedback from our employees, but we've had some
trouble collecting it. We know, in the past, not
everyone felt comfortable identifying themselves by
speaking directly to management. Now, there's a box
in the staff room. And 79 every Friday afternoon, I'll
write up a summary of the
comments left in that box for the management team
to review.

80-82
Hello, and 80 thank you for calling the office of Pineville
Legal Associates. Our office is currently closed. 81 We
are undergoing renovations from June twelfth to June
nineteenth. We apologize for any possible
inconvenience this closure may cau se. 82 If you
require legal assistance, please send an e-mail to our
60

office administrator, Jordan Smith, at

jsmith@pinevillelegal.com. He will redirect your
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inquiry to the most appropriate lawyer on our team.
Have a nice day.

83-85
And now for our local business news. 83 On Thursday,
Broadchurch Fashions announced that its flagship
store will move from Cummings Street to a larger
location on River Street. The relocation has become
necessary because of the store's increasing
popuIarity since 84 Sharon Rockford took over as
president. Under Ms. Rockford's busine ss leadership,
85
Broadchurch Fashions, which is known for its simple
designs and basic colors for men, will be launching a
similar line of women's clothing next spring. And the
new, larger store will have pl enty of space for the
expanded inventory!

86-88
Hello, everyone. 86 I just wanted to brief you all on the
printers that have just been set up in our department.
I know many of you hoped we would be getting new
computers, but that won't happen until next year.
Now- 87 the new printers have an additional level of
security. They should be simple to use, though. Before
you get your printouts, all you'll have to do is type in
your password at the machine. 68 If you have a
problem, we do have technicians, but they're
generally very busy. Let me know if you haven't been
able to reach them after two business days.

89-91
89
Our next agenda item is about the surveys we
mailed to everyone who purchased a vehicle from our
dealership last year. As you'll recall, 90 we designed the
surveys to find out how satisfied our customers were
with the service they received from us. The surveys
were sent out a month ago, and I'm happy to report
that 60 percent of them have already been completed
and returned to us! Now, this is an incredibly high
number- 91 I'm sure this is because we promised to
wash their car for free if they turned in a completed
survey. So let's keep this incentive in mind next time
we need to collect customer feedback.

92-94
Alright. Now that you've learned how to provide a cost
estimate for solar panel installation, 92 let's discuss
how best to communicate with potential customers.
When speaking about solar energy, remember this -
61

most people have a limited understanding of the

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energy is harnessed by the solar panels we want to
install. You'll find a chart in your folders; you'll find it
useful when explaining the process to customers. 94
Just keep in mind that you have a sales quota of
fifteen units per month - that's your goal.

95-97
This is lnsook Park calling. 95 I'm one of the organizers
for the technology conference. I just sent you an
updated floor plan of the exhibit space. As before,
we've provided you with a display case… so 96 your
newest mobile phones will be on display right in the
center. We've also made the change you requested. 97
We've added an area in the back separated by a
partition for meeting privately with clients. We hope
this works for you and wish you a productive event!

98-100
Hi, everyone. 98 I'm Bo Chen, membership coordinator
here at City Arts Museum. 99 We really appreciate staff
from all of our departments putting in the time next
week to assist with our membership drive. Over half
of our museum's operating budget comes from
membership fees, so next week's big push is crucial
to our work. For the most part, you'll be greeting
people as they come in the door and asking them if
they'd like to purchase a membership. If they do,
they'll fill out this form. As you can see, we have four
membership categories. For anyone who did this task
last year, 100 note that this year the fee for an
individual membership has increased.

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