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The document discusses a conversation between a user and an AirAsia customer support agent regarding an unresolved airline ticket booking issue. The user provides their case number and explains that they experienced technical glitches during booking that resulted in incorrect flight times on their tickets.

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tingzhiming1283
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28 views1 page

Chat Transcript

The document discusses a conversation between a user and an AirAsia customer support agent regarding an unresolved airline ticket booking issue. The user provides their case number and explains that they experienced technical glitches during booking that resulted in incorrect flight times on their tickets.

Uploaded by

tingzhiming1283
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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BOT: 🔔 Please note that this conversation will be saved / recorded for training and

improvement purposes.
BOT: https://www.airasia.com/aa/about-us/en/gb/privacy-statement.html
BOT: picture message
BOT: https://support.airasia.com/s/article/AirAsia-MOVE-Rebranding-FAQs?
language=en_GB
BOT: How may I help you today ?
BOT: Would you require any assistance with your future AirAsia flights ?

USER: Selected: No
USER: cases

BOT: May I have your case number please?

USER: 150287364

BOT: May I have your email that you use to submit the case please?

USER: tingzhiming1283@gmail.com

BOT: Has the case been resolved?

USER: Selected: 👎 No

BOT: Allow me to guide you to the appropriate section where our team fellow
Allstars can assist you further.
BOT: While in live chat, please provide the necessary supporting documents or
picture so that my fellow Allstars may fully understand you

AGENT (Mary R): Hi, how may I help you?


AGENT (Mary R): Hello there!

USER: hi, i have already wrie email to airsia support for a few days. but the issue
doesnt resolved

AGENT (Mary R): may I have the case number

USER: 150287364

AGENT (Mary R): hold on let me check

USER: i faced technical glitches during booking airline tickets, the unforeseen
reason has created a poor experience during booking, as a result the airline
tickets time is wrong

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