easyJet Conversation transcript
Hey,
Here's a copy of the conversation you had with us via web chat. If you have
any other questions please feel free to contact us again.
Thank you!
___
Chat ID: 31908fab-3f67-47eb-b252-70080178e9d7
31/03/2024 04:51pm UTC - You:
Submit
31/03/2024 04:51pm UTC - easyJet Virtual Advisor:
You’re now in the queue. Please keep this conversation and webpage open
while we transfer you to one of our Customer Service advisors. Thank you
for your patience.
31/03/2024 04:51pm UTC - easyJet Virtual Advisor:
Whilst you are waiting, please have your **booking reference number**
and **passenger information ready**, as these may be required if you are
looking to make changes to your booking.
31/03/2024 04:52pm UTC - Customer Service Advisor:
Welcome to easyJet, this is Mariana chatting, how can I help you for today?
31/03/2024 04:52pm UTC - You:
hi mariana
31/03/2024 04:52pm UTC - You:
please kindly assist me on my case
31/03/2024 04:52pm UTC - Customer Service Advisor:
May I know your name if you are the booker please?
31/03/2024 04:53pm UTC - You:
K731DC3 ABDERRAHIM
31/03/2024 04:53pm UTC - You:
ABDERRAHIM
31/03/2024 04:53pm UTC - Customer Service Advisor:
Thanks ABDERRAHIM.
31/03/2024 04:54pm UTC - You:
i booked a flight on march 12 to travel with my kids in april 8
31/03/2024 04:54pm UTC - You:
my ticket was cancelled
31/03/2024 04:54pm UTC - You:
and no reply at all form you team
31/03/2024 04:55pm UTC - You:
i keep waiting and now the price of the ticket became double
31/03/2024 04:55pm UTC - You:
this is my Case ID is 108567270
31/03/2024 04:55pm UTC - Customer Service Advisor:
So sorry about this.
31/03/2024 04:55pm UTC - Customer Service Advisor:
You have been sent an emails right?
31/03/2024 04:56pm UTC - You:
no one sent me any email. i was only surprised when i saw the refund in
the account
31/03/2024 04:58pm UTC - Customer Service Advisor:
Let me double check.
31/03/2024 04:58pm UTC - You:
please thankks
31/03/2024 04:59pm UTC - Customer Service Advisor:
I am so sorry Abdelrahim for this inconvenience, the team will contact you
within 3 days.
31/03/2024 05:00pm UTC - You:
this is the reply that keep recieving from your team
31/03/2024 05:00pm UTC - You:
3 days + 3 days
31/03/2024 05:00pm UTC - You:
later again no reply in 3 days
31/03/2024 05:00pm UTC - Customer Service Advisor:
Trust me this time.
31/03/2024 05:00pm UTC - You:
the flight supposed to be 8 april
31/03/2024 05:01pm UTC - You:
i do trust you
31/03/2024 05:01pm UTC - You:
ill keep a copy of this chat
31/03/2024 05:01pm UTC - Customer Service Advisor:
You will be contacted on the 3rd.
31/03/2024 05:01pm UTC - You:
thanks
31/03/2024 05:01pm UTC - Customer Service Advisor:
You are most welcome, Is there anything else I can help you with today?
31/03/2024 05:01pm UTC - You:
thats all for now. thanks
31/03/2024 05:02pm UTC - Customer Service Advisor:
Thank you for choosing easyJet, have a lovely day. Looking forward to
seeing you on board!
