easyJet Conversation transcript
Hey,
Here's a copy of the conversation you had with us via web chat. If you have
any other questions please feel free to contact us again.
Thank you!
___
Chat ID: 01948964-d971-7db1-ae5a-44839b2ea5ae
21/01/2025 03:04pm UTC - easyJet Virtual Advisor:
You’re now in the queue. Please keep this conversation and webpage open
while we connect you to one of our Customer Service advisors. Thank you
for your patience.
21/01/2025 03:04pm UTC - easyJet Virtual Advisor:
Whilst you are waiting, please have your **booking reference number**
and **passenger information ready**, as these may be required if you are
looking to make changes to your booking.
21/01/2025 03:04pm UTC - easyJet Virtual Advisor:
For your security, **DO NOT attach your payment card information** into
this chat.
21/01/2025 03:04pm UTC - Customer Service Advisor:
Thank you for contacting easyJet. You are chatting to Akona. How may I
assist you today?
21/01/2025 03:05pm UTC - You:
I want to cancel my flight please
21/01/2025 03:05pm UTC - You:
Because I have Exam that day
21/01/2025 03:06pm UTC - Customer Service Advisor:
I will certainly assist you with the cancellation of your booking I would
need to ask you a few security questions for protection of your booking.
-Are you the Booker and May I have your full names. -May I have your
email address.
21/01/2025 03:07pm UTC - You:
Yes I am a booker and My name is Ali Abid Bibi Bibi .My email is
aliabidb375@gmail.com
21/01/2025 03:07pm UTC - Customer Service Advisor:
Thank you for confirming that information for me.
21/01/2025 03:08pm UTC - Customer Service Advisor:
I will go ahead and cancel the booking. Before I cancel, I just need to
inform you that easyJet is non-refundable airline. If you cancel the booking
there will be no flight voucher, nor credit. The only amount that will be
refunded will be the Tax refund of 13.00 GBP
21/01/2025 03:10pm UTC - You:
Ok
21/01/2025 03:10pm UTC - You:
That’s fine
21/01/2025 03:10pm UTC - Customer Service Advisor:
Thank you, please bare with me while I cancel the booking.
21/01/2025 03:11pm UTC - You:
Ok I only get £13 refund yes .it’s correct
21/01/2025 03:11pm UTC - Customer Service Advisor:
Just to confirm, are we cancelling the entire booking?
21/01/2025 03:12pm UTC - You:
Yes
21/01/2025 03:12pm UTC - You:
?
21/01/2025 03:13pm UTC - Customer Service Advisor:
Thank you.
21/01/2025 03:13pm UTC - Customer Service Advisor:
Kindly be advised that we have now processed cancellation and refunded
your account with 13.00 GBP back to the original method of payment.
Please allow up to 7 days for the refund to show as available funds in your
account. In the circumstance where 7 days has passed and you are unable
to see the funds in your bank account, please contact your bank directly.
21/01/2025 03:15pm UTC - You:
Ok thanks after 7 days I receive my refund yes
21/01/2025 03:16pm UTC - Customer Service Advisor:
Thank you. Will there be anything else you would like me to assist you
with?
21/01/2025 03:16pm UTC - You:
No ok thank you
21/01/2025 03:17pm UTC - Customer Service Advisor:
It has been a great pleasure assisting you today. Thank you for contacting
easyJet, we look forward to welcoming you on board soon. Enjoy the rest
of your day.
