QUESTIONER
Respected Sir/Madam,
I Prajwal Tamburi , student of B.L.D.E.Association’s , Commerce, B.H.S. Arts & T.G.P.
Science College, JAMKHANDI. I am pursuing my B.B.A 6th SEM this survey as a partial fulfillment of my BBA
Curriculum on “A Study on Customer Satisfaction towards Tata Motors Bijjaragi in Jamakandi”.
I kindly request you to spare few minutes of your precious time to fill this form. The
information given will be used purely for academy purpose only. I also assure , You that the answers given by you will be
kept confidential.
Thanking You.
● Name : _________________________ ● Occupation : ______________________ ● Phone No :
__________________
1. How long have you been a Tata Motors customer?
a. 1-5 years □ b. 5-15 years □ c. 15-25 years □ d. More than 25 years □
2. Which Tata Motors vehicles do you currently own/use?
a. Tata Tiago □ b. Tata Punch □ c. Tata Nexon □ d. Tata Harrier □ e. Others □
3. How satisfied are you with the performance of your Tata vehicle(s)?
a. Very Satisfied □ b. Satisfied □ c. Neutral □ d. Dissatisfied □ e. Very Dissatisfied □
4. Rate the reliability of your Tata vehicle(s) in Bijjaragi in JAMKHANDI
a. excellent □ b. good □ c. average □ d. poor □ e. very poor □
5. Have you used Tata Motors service center Bijjaragi in JAMKHANDI outlets for vehicle maintenance or repairs?
a. Yes □ b. No □
6. Rate your overall satisfaction with the quality of service provided by Tata Motors Bijjaragi in JAMKHANDI service
center.
a. Excellent □ b. Good □ c. Okay □ d. Bad □ e. Very Bad □
7. How would you rate the professionalism of the service staff at Tata Motors in JAMKHANDI service center?
a. Outstanding □ b. Satisfactory □ c. Acceptable □ d. Unsatisfactory □ e. Unacceptable □
8. Were your concerns addressed satisfactorily during your recent service visits?
a. Yes □ b. No □
9. Are you satisfied with the availability of spare parts for your Tata vehicle(s) at Tata motors Bijjaragi in JAMKHANDI?
a. Yes □ b. No □
10. How likely are you to recommend Tata Motors vehicles to others?
a. Definitely □ b. Probably □ c. Can’t say □
11. how would you rate your overall satisfaction with Tata Motors as a brand?
a. Excellent □ b. Good □ c. Average □ d. Poor □ e. Very poor □
12. What aspects of Tata Motors vehicles do you appreciate the most?
a. Design □ b. Value for money □ c. Safety features □ d. Other □
