SUMMER INTERNSHIP PROJECT
REPORT ON
“HR HIRING AND OUTSOURCING”
AT
SAHAS NETMARK LTD
Summer Training Project Report
Submitted in the partial fulfillment of B.Com V SEMESTER
BANGALORE NORTH UNIVERSITY
GOVERNMENT FIRST GRADE COLLEGE (KR PURAM)
(Batch 2021-2024)
MENTOR: - SUBMITTED BY: -
Mst. Nagaveni A K Pramod Kumar HP
Reg. No: - U19GZ21C0112
VI Semester
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CERTIFICATE
This is to certify that the Summer Internship Report entitled “HR
Hiring and Outsourcing” by “Pramod Kumar HP” is his original
work. He has worked under my guidance for the required period. This
dissertation fulfils the requirement of the ordinance relating to Summer
Internship Training.
No part of this report has ever published by any other university or
institution for any purpose whatsoever.
Mst. Nagaveni
Professor
BNU
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DECLARATION BY THE STUDENT
Dated: - 06-May 2024
This is to certify that the present Summer Internship Report
entitled “HR Hiring and Outsourcing” is my original work.
This Summer Internship Report fulfils the requirement of the
“B.Com” degree of this University. It does not form the basis
for the award of any degree or diploma from any other
university or institution.
Pramod Kumar HP
(B.Com V Sem)
Reg. No: - U19GZ21C0010
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Index
1. CHAPTER 1: Introduction 1-3
1.1. Introduction of Organization Business Sector 1
1.1.1. About the Industry
2. CHAPTER 2: Company Profile 4-5
2.1. About the Company 4
2.1.1. Departments of CA Company
2.2. Services Offering 5
3. CHAPTER 3: General and Promotional activity 6-10
3.1. Operations 6
3.2. Job Description 10
4. CHAPTER 4: Task Completed During Internship……………………...11-18
4.1. Task description…………………………………………………………..12
4.2. Day track………………………………………………………………..13-18
5. CHAPTER 5: conclusion…………………………………………………19-23
5.1. Recommendation……………………………………………………….19
5.2. Conclusion……………………………………………………………….22
Chapter 1:
Industry Overview
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1.1 Introduction
India is one of the fastest progressive countries of this world where only the Youths are
changing the lifestyles and the society. They fight with the poverty; they fight with the
unemployment problem and the nasty corruption of politicians. They are to face the poor
education system of India, and they don’t get any extra advantages while working on online.
Although, government doesn’t take any initiative to speedier the existing slow internet speed;
these youths of India fights with the other peoples of this world to snatch the best jobs for them
from the outsourcing marketplace. Besides, marketer and business owner from all over the
world found the whole stuffs of Outsourcing from India is cheaper, skillful in doing any given
jobs and awesome in quality.
According to BASIS; there is more than 1 Cr Indian Freelancers are doing Outsourcing jobs
across the globe. These skilled freelancers are outsourcing their skills to the whole world that
are in need of these skills to transforming India a new country where no unemployment problem
exists. Accumulating all of the money that freelancers are earning; we know, Indian freelancers
are earning about 1 crore BDT per day from various outsourcing marketplaces.
1.2 Scope of the Study:
This report has been prepared through extensive discussion with the Sahas NetMark
Consultancy Firm Partners and the Manager. Sahas NetMark Consultancy Firm website also
helps to prepare the report .During These 15 Days internship program in Sahas NetMark
Consultancy Firm, hoaskote, in the mean time I have worked all the activities in Sahas
NetMark Consultancy Firm.
1.3 Objective of the study:
This report has been prepared for the following objectives
1.3.1 Primary Objective
The purpose of the Study is to gather knowledge about Outsourcing the main objective of the
study is to obtain a clear idea and reveal the true picture about the General & Promotional
Activities of Sahas NetMark Consultancy Firm.
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1.3.2 Specific Objectives
To analysis the pros and cons of the Outsourcing including various products and service.
Without the specific objectives, any study cannot become the fruitful one. Before preparing the
report, I would like to set up the objective of my study as more especially the objectives of the
program are as follows:
♣ To fulfill partial requirement for obtaining the degree of Bachelor in Commerce.
♣ To accumulate theoretical knowledge with practical experience.
♣ To address and understand accounting procedures of a company by working in practical
field.
♣ The process and the personnel involved in the business activities of the outsourcing
organization.
♣ To know about the pattern of the clients who are taking the services from the Online
♣ To analyze the financial performance of the Sahas NetMark Consultancy Firm.
1.4 Methodology of the study
The methodology of this report is very different from conventional reports. I have emphasized
on the practical observation though this report has to need some primary and secondary data.
Nevertheless, eventually almost the entire report consists of my practical observation. While
preparing the report, I have taken information from the following sources.
1.4.1 Primary Sources of Data:
♣ Conversation experience over the phone.
♣ Relevant file study by online.
♣ Observation of different policy and activities.
♣ Working with my own experience while internship program.
1.4.2 Secondary Sources of Data:
♣ Several website of outsourcing company,
♣ Various publications on Outsourcing,
♣ Personal investigation with manager
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Chapter 2:
About Sahas NetMark Consultancy
Firm
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2.1 Brief Description of the Organization and Industry/Sector
Sahas NetMark Consultancy Firm is a partnership Business firm established on 11 August
2020. Our office is located in Hoskote Bangalore Rural.
Sahas NetMark Consultancy Firm is an India based outsourcing firm. It provides some of
important services for example, Company Hiring, Telephone lines, Card machine etc. We do
hire different type of people for the company such as
● Degree holders
● ITI Graduated
● Engineering final year students
2.2 Organization History
Sahas NetMark Consultancy Firm is basically Indian based Call Centre. We have dealing only
Indian based customer. Where we fit in and provide job opportunity for needed ones.
We are here to provide some of services to our clients. As a result, we are able to save their
time, and we provide low cost services so customer could save some amount of money. So, we
are here to help business and support them in their growth.
2.3 The nature of Organization activities
Sahas NetMark Consultancy Firm is Indian based call center and outsourcing firm. We provide
some of specific services in India. Sahas NetMark Consultancy Firms located in Hoskote.
Sahas NetMark Consultancy Firm's product is providing services to the Indian based clients.
The services include:
Call Center services Telephone Lines
Gas-Electricity Help Desk
Customer Support
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Chapter 3:
General & Promotional Activities
Sahas NetMark Consultancy Firm
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3.1 The operations of Sahas NetMark Consultancy Firm are divided into
three categories:
3.1.1 Routine activities
3.1.2 Non-routine activities and
3.1.3 Promotional activities
The routine operations are the ones which are performed regularly or routinely while non-
routine operations are jobs and tasks that are performed irregularly. In case of Sahas NetMark
Consultancy Firm, the non-routine tasks are actually value-adding operations. The non- routine
tasks are performed when the clients ask for those. The non-routine tasks are actually the
services of the organization to its clients. The non-routine operations are described here first,
and then the routine tasks or operations are described. And in routine or non- routine basis
Sahas NetMark Consultancy Firm also performs some promotional activities.
3.1.1 Routine Activities
There are some tasks or operations which are performed routinely. These are identified and
presented in here.
♣ Telephone communication
Telephone communication permits conversations to be carried on between people
(subscribers) separated by almost any distance over the telephone. In Square Space
Consultancy Firm, it is required to communicate over telephone and making follow up in
every call. The organization communicates to provide answers to queries, and also help
customers by solving their problem.
♣ Follow up making
We have to making follow up after ending every call, because it helps to provides effective
solution for customer. It reminds me what I spoke with customer in earlier.
♣ Collecting Information
Most important thing is collecting information about customer. When customer sends me
the details so, we have to collects all information accurately for providing the services.
♣ Email Conversation
We also communicate with the customer over the email, so we have to check inbox, and
sometime we have to reply the email. So, it’s also a routine work
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3.1.2 Non-routine Activities
♣ Data Entry outsourcing
Many organizations have outsourced their data entry work to offshore locations. It is
advantageous for companies to do so as it increases flexibility and minimizes cost. Aside
from that, outsourcing your Data Entry work means that Data Entry Specialists and
Analysts will be provided – which ensures technological agility and high accuracy. Sahas
NetMark Consultancy Firm provides data entry virtual employees who work for the client
organization on the data entry role.
Some typical examples of data entry outsourcing include:
● Book Data Entry Services
● Data Capture Services
● Data Enrichment Services
● Data Entry from Enrolment Forms
● Data Extraction Services
● Material Safety Data Sheets (MSDS) forms
● Directory Services
● Invoice Forms Data Entry
● Uploading data to online shops
● Dictionaries, Manuals, Encyclopedia etc.
● Company reports
● Database Development &
Migration Services
● Web search and online Form Entry and
web-to-web entry.
● Internet Search, Product Research, Market
.
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♣ Help Desk services
As an organization and its help desks grows more complex, especially when undergoing
business process re-engineering, help desk managers often conduct special needs
assessments to determine if outsourcing can be a cost-effective way to manage some or all
of a large help desk's support needs(Microsoft, 1997). Outsourcing of help disk is
contracting another company to provide help desk (or virtually any other) services rather
than providing them in-house. Square Space Consultancy Firm provides help desk
outsourcing service to its clients. Based on the client's requirements, Square Space
Consultancy Firm employees perform this operational activity.
♣ Customer Support Services
Square Space Consultancy Firm provides customer supporting outsourcing to the clients.
We have performed the customer service activities of the clients. It includes providing email
and chat support, collecting customer feedback. Taking and reporting customer issues etc.
♣ Call Centre Services
Call centres have become one of the most visible and recognized symbols of information
technology service.Square Space Consultancy Firm provides reliable assistant in dealing
with new and returning customers for the clients. The staffs provide various services 24x7
that includes the following and more:
Inbound calls;
Feedback calls;
Telemarketing;
♣ Email Support
Email has now become the primary means of data transmission and customer relationship
management. As a result, many companies are outsourcing their non-voice call centre
needs, including Email support services. Square Space Consultancy Firmprovides Email
support services for technical as well as non-technical products and services. The Square
Space Consultancy Firm work for the client and deal with email communication. It includes:
Having customer's email queries answered promptly, efficiently and accurately to
increase customer satisfaction.
Helping to balance load between peak and off-peak periods.
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Dealing with email queries associated with billing, product queries, after sales
queries, information queries, service-related queries, and queries regarding
grievances.
3.1.3 HR Calling :
During my HR internship, I gained invaluable insights into the multifaceted realm
of human resources. Engaging in various tasks, from recruitment to employee
relations, I honed my skills and deepened my understanding of HR practices.
Conducting interviews exposed me to diverse candidate profiles, refining my
ability to assess qualifications and cultural fit. Additionally, drafting HR policies
enhanced my comprehension of legal and ethical considerations in organizational
management. Collaborating with HR professionals provided mentorship and
expanded my professional network
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Chapter 4:
Task Completed During Internship
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4.2. Brief list of Duties and Responsibilities in the Internship Program
The intern was assigned to the following duties and responsibilities
♣ I have the duty equivalent of a Human Resource (HR).
♣ Telephone communication
♣ Collecting and Uploading information
♣ Follow up making
♣ Services provided by online
♣ E-mails conversation
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4.3 Detailed list of Duties and responsibilities in the internship program
(17th April 2024 – 04th May 2024)
SL Date Work Diary Details
NO
1 17-04-2024 Start calling Push customer for taking our products
(Wednesday)
2 18-04-2024 HR Calling Made around 50 calls for a position in
Balaji LTD
(Thursday)
3 19-0542024 HR Calling Continued the same work and selected
7 candidates to the position
(Friday)
4 20-04-2024 Telephone calls (250 calls) Collect information from the customer
(Saturday) and making follow over the phone and keep
up Email the information secured.
conversation
5 22-04-2024 Telephone calls (200 calls) Collect information from the
(Monday) and making follow up customer over the phone and keep the
Email conversation information secured.
6 23-04-2024 Telephone calls (240 calls) Collect information from the customer
(Tuesday) and making follow over the phone and keep
up Email the information secured.
conversation
7 24-04-2024 Telephone calls (240 calls) Collect information from the customer
and making follow over the phone and keep
(Wednesday
up Email the information secured.
conversation
8 Telephone calls (250 calls) Collect information from the
25-04-2024 and making follow up customer over the phone and keep the
(Thursday) Email conversation information secured.
9 Completed my day 9
27-04-2024 work by placing all 9
HR Hiring
post in Balaji LTD
(Saturday)
10 29-04-2024 HR Hiring Started with new
company named Blue
(Monday)
Tec firm
11 Telephone calls (250 calls) Collect information from the
30-04-2024 Making follow up customer over the phone and keep the
(Tuesday) Page | 16
12 Telephone calls (250 calls) Collect information from the customer
01-05-2024 Making follow up over the phone and keep
(Wednesday) Email the information secured.
conversation Also provides customer care
Customer Care services services, if customer call us with any
problems.
13 Telephone calls (250 calls) Collect information from the customer
02-05-2024 Making follow up over the phone and keep
(Thursday) Email the information secured.
conversation Also provides customer care
Customer Care services services, if customer call us with any
problems.
14 Checking the follow up, Collect information from the customer
03-05-2024 Call potential over the phone and keep
(Friday) customers Collect the information secured.
information Email Also provides customer care services,
conversation if customer call us with any problems
15 Checking the follow up, Collect information from the customer
04-05-2024 Call potential over the phone and keep
(Saturday) customers Collect the information secured.
information Email Also provides customer care
conversation services, if customer call us with any
problems
4.4 Experiences and skills gained during the internship period
Internship experience and skills refer to the components of the internship program wherein
students obtain practical work experience through their placement at a sponsor agency .While
doing internship in Sahas NetMark Consultancy Firm, I have gained some experiences and
some skills which can help me in my future career and personal development. These are
identified and presented in here.
Self-reliance skills: I have to perform various tasks by myself. It has helped me to understand
and demonstrate that I can work independently. I have got the chance to be more self-aware by
identifying and realising my strengths and weaknesses. I can organise myself, and prioritise
works for efficient time management.
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♣ People skills: I have got the chance to demonstrate interpersonal skills. I can
communicate effectively both in writing and in person. I can communicate in teamwork,
and I can communicate using various tools. I have to communicate over Skype, E-mail,
and LinkedIn daily. Moreover, I had to communicate with customers as well as
organisations.
♣ Teamwork: Teamwork refers to how the people involved have been working together to
achieve task completion. In Sahas NetMark Consultancy Firm, I had to work with the
internship team to perform various tasks. For example: we divide tasks among ourselves
considering our strengths, and then finish the tasks. We also help each other in task
completion. While posting jobs in Thousand Careers, I create employer profile while
other members post jobs.
♣ Time management: Time management refers to techniques that enable people to get
more done in less time with better results. I needed to manage my time daily considering
my work time and my targets.
♣ Communication: Communication is the process of exchanging information via a
common system. There are some rules regarding workplace communication. To
communicate with superiors fast, we need to use Skype. But we needed to communicate
over email to submit our daily reports and to communicate while we are not in the
workplace.
♣ Career insight and industry knowledge : Being in the IT sector for 15 days, I have now
some knowledge about this industry. I have received an understanding about careers in
this industry.
♣ Initiative: I have developed the skill of taking initiatives. I have taken many
responsibilities myself, and I have implemented some ideas by taking initiatives myself.
♣ Problem solving and Critical thinking: While doing internship, I have faced some
problems. With the help of internship colleagues, supervisors, and my knowledge, I
have solved those problems. I had to think critically to identify current options to solve
problems, and analyse alternatives to select the best course of action.
♣ IT and computing skills: Most of the tasks I have performed are done using computer
and information technology. Repeating those tasks, doing new tasks, learning how to
perform some new tasks, identifying different ways of performing those tasks etc. have
helped me in having more developed IT and computer skills.
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4.5 Difficulties faced during the internship period
During my internship in Sahas NetMark Consultancy Firm, I encountered some difficulties
which include:
♣ Time constraints: The IT sector is a huge field and it requires more time to touch all
of the part of this sector. During the intern period I have only cover some of areas of
this sector. In short period it is difficult to cover all the important areas of the business.
♣ Lack of expertise in specific field: This industry is vast. Various types of computer skills
are used in providing services to the clients. But I have limited knowledge which
involved me in fewer areas. This was a limitation which made my internship difficult
in terms of learning new things.
♣ Constraints facing while working: Doing activities in Sahas NetMark Consultancy Firm
requires the use of computer and having internet connection always. But due to load-
shedding, network problems, computer component problems, software issues and
various other relevant problems, I had to face difficulties in many times.
4.6. Thoughts about how the internship might influence my future career
plans
Though I am not specialized in this sector, but I have interest in this sector. The e-business,
management and information system, database management system, and even business
communication requires knowledge of computers and information technology. The IT sector is
an interesting one, and can be pursued by anyone even who has no IT degree. The focus is
given on the knowledge, ability, skills, and performances rather than on educational degrees.
And one can earn much money if interested in this sector and is a persuasive hard-worker. IT
salaries are generous. Perks and work/life balance are good in this sector, these are common at
tech organizations, especially the larger ones, but perhaps more important is work/life balance.
In this industry, one can be self-employed. There is no need to work under any organization if
one can work as a freelancer.
I am interested in this industry, and this interest can motivate me to pursue career goals in this
industry. However, being successful in this industry requires much time and effort at the first.
But I am interested in working in different types of industry to expand my knowledge and
experience.
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Besides the skills that have been achieved from this field can be utilized very easily in other
sectors as well because these activities are so practical that every person should have the first-
hand knowledge of these things to ensure a flawless speed of their specific industry task.
4.7. Work Samples
The following is a work sample. This was one of my first tasks where I had to use Google
Sheets (Equivalent to Microsoft Excel) to store data found from internet browsing.
Work Sample 1: Lead Generation / Information Collection
Some more work samples are provided here. In the first sample I had to collect information of
different companies situated in different places of India. And in the second picture, I had to
find problems of the customer and try to sort it out as soon as possible. I used to report the
findings and recommendations in a report. The work samples are presented accordingly. Here
a page of comparative site where we work for customer.
Work Sample 2: Go compare website
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Work Sample 3: Email Conversation
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Chapter 5:
Findings, Recommendations
&
Conclusion
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5.1 Findings:
♣ Sahas NetMark Consultancy Firm Increasing Their Reputation all over the world..
♣ Well Relationships with Client.
♣ Well monitoring all of Manager in Sahas NetMark Consultancy Firm. .
♣ Better Products and Service to customer.
♣ Sahas NetMark Consultancy Firm increasing their Employee day by day.
♣ Strong Network side their business.
♣ Staff-India provides great facilities the entire Partners.
♣ Sahas NetMark Consultancy Firm properly maintains their reporting time.
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5.2 Recommendations
During my Internship period I have found some short comings regarding operational and
other aspect Sahas NetMark Consultancy Firm. I would like following recommendation:
♣ To provide more efficient and prompt service to client more monitor should be
provided to this employees.
♣ They should maintain Document for this company.
♣ Sahas NetMark Consultancy Firm should change their software sometimes it’s create
problem in working side.
♣ Improving the working environment area.
♣ When instant solutions are not possible, telling customers how the organization plans
to proceed shows that corrective action is being taken. It also sets exceptions as to the
time frame.
♣ When client have been disappointed, one of the biggest challenges is to restore their
confidence and preserve and the relationship for the future. This may require
perseverance and follow-through, not only to defuse their anger but also to convince
that, actions are being taken to avoid a recurrence of the problem.
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5.3 Conclusion
The overall internship experience was much valuable for me. I have learned more about the
business world, especially the IT sector and how HR process is done, with practical
demonstrations. I have used my academic learning in the organization while performing my
internship roles. Some new skills have been added in my skills list with the previous things.
This internship program has taught me how an outsourcing company runs amd help in hiring
processand resolving the problem of customers that was almost impossible to experience
without having a chance to go and work there. Besides the basic skills I have improved my
practical know-how about IT related things which are directly interrelated with each and every
profession at present. And using my academic knowledge and work experiences in Sahas
NetMark Consultancy Firm, I have identified some ways to improve the organizational
performance reducing lead time, communication gap and others.
So, to recapitulate I must say the internship program has improved my understanding of this
sector, and now I can contribute in this sector and the learning of this sector can help me in my
job field and future career.
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