Esther Oluwatosin Abosede Fadola
MSc. International Business Management
Handsworth Birmingham | United Kingdom B20 2EA
+447944799680 | fadolatosin@gmail.com
Summary
To bring a proactive and amicable disposition to organizations, putting into effect my
administrative and organizational skills, by adding values, and working effectively and
efficiently with a team of problem solvers, thereby achieving personal development, career
growth and job satisfaction. Highly organised and team-driven with strong customer
satisfaction focus.
Experience
Great Barr Hotel July 2023 to
Current
Housekeeper
Sandwell, United Kingdom
Cleaning and arranging guest rooms.
Stocked toilet tissue, paper towels and other bathroom supplies.
Removed trash from guest rooms, including emptying bins and properly disposing of
soiled linen.
Proactively replenished guest supplies and amenities.
Spot cleaned carpets using industrial carpet cleaner.
Kept utility sink rooms in clean, neat, and orderly condition.
Dusting furniture or fixtures and polishing them.
Scrubbing and sanitising showers, bathtubs, toilets, countertops, and sinks.
Vacuuming and cleaning carpets, doormats, and rugs.
Reporting breakages, damages, and safety issues for repairs.
Swept and vacuumed floors, hallways, and stairwells, keeping public areas
immaculately well-presented.
Kept housekeeping trolleys well-stocked, reporting low supplies to management for
prompt reordering.
Serviced bathrooms with fresh supplies and regular cleaning.
Veo Resort and Event Centre September 2021 to August
2022
Assistant Manager and Receptionist
Ogun State, Nigeria
Ensuring the smooth operation of the resort centre by overseeing all departments and
ensuring that they are meeting their goals.
Creating and implementing policies and procedures for the resort centre, such as
safety protocols, customer service standards, and staff training programs.
Managing the budget for the resort centre and ensuring that all expenses are within the
allocated budget.
Recruiting, hiring, and training staff members to ensure that the resort centre has a
competent and motivated workforce.
Developing and maintaining relationships with vendors, suppliers, and other external
partners to ensure that the resort centre is well-stocked with necessary supplies and
equipment.
Maintaining accurate records and reports for the resort centre, including financial
reports, staff schedules, and customer feedback.
Conducting regular inspections of the resort centre to ensure that it is clean, safe, and
well-maintained.
Resolving customer complaints and concerns in a timely and professional manner.
Ensuring that all staff members are following established procedures and protocols
and providing coaching, and guidance as needed.
Developing and implementing marketing and promotional strategies to attract new
customers and retain existing ones.
Skills
Excellent communication and interpersonal skills.
Ability to communicate effectively, accurately, clearly and in written forms.
Ability to work in a team environment and follow instructions.
Able to provide good customer service.
Cheerful and friendly.
Patience & emotional resilience.
Ability to adapt easily.
Able to follow procedures.
Proficient in English and Yoruba languages.
Microsoft Office (Word, and Excel), Internet User Skills.
Education
BSc. Business Administration: Business Administration, 09/2017 – 07/2021
Adeleke University, Osun State – Nigeria – Second Class Upper
MSc International Business: International Business Management, 02/2023- 2024
University of Wolverhampton - United Kingdom - Distinction
Hobbies and Interest
Reading
Photography
Cooking
Travelling
