Communication Process

1. What is the Latin word that communication derives from, a. Physical Needs
meaning "to share" or "to make ideas common"? b. Ego Needs
c. Entertainment
a. Communicator d. Social Needs
b. Communicares
c. Communique
d. Commonality 2. What is the role of communication in fulfilling ego needs?

2. Who carefully crafts the message in the communication a. It provides entertainment and relaxation.
process? b. It helps in building relationships.
c. It enables self-concept affirmation and sharing of
a. Receiver views.
b. Channel d. It satisfies the desire for control.
c. Source
d. Environment 3. According to William Schutz, what are the three types of
social needs fulfilled through communication?
3. What is the reason behind any interaction in the
communication process? a. Inclusion, isolation, and affection
b. Inclusion, desire for control, and competition
a. Feedback c. Inclusion, desire for control, and affection
b. Channel d. Inclusion, autonomy, and affection
c. Message
d. Context 4. In the context of electronics engineering, why is effective
communication important?
4. Which component of the communication process refers to
the means by which a message is conveyed? a. To entertain clients and stakeholders
b. To create complex schematics
a. Receiver c. To facilitate teamwork and collaboration
b. Source d. To avoid ethical dilemmas
c. Feedback
d. Channel 5. Which of the following is NOT mentioned as a role of
communication in electronics engineering?
5. Who is the person that receives the transmitted message in
the communication process? a. Ethical decision-making
b. Solving technical problems
a. Sender c. Managing finances
b. Feedback d. Documenting technical information
c. Receiver
d. Context 6. Why is presentation skill important for electronics
engineers?
6. What is essential in any communication scenario to
confirm recipient understanding? a. To manage projects effectively
b. To write technical reports
a. Context c. To explain complex technical concepts persuasively
b. Interference d. To design schematics
c. Feedback
d. Environment 7. How does communication play a role in continuous
learning for electronics engineers?
7. What term describes the place, mood, mindset, and
condition of both sender and receiver in the communication a. It helps engineers avoid conflicts.
process? b. It facilitates global collaboration.
c. It assists in documenting technical information.
a. Context d. It enables knowledge sharing within the field.
b. Channel
c. Interference 8. Why are cross-cultural communication skills important for
d. Environment electronics engineers?

8. What is another term for interference in the a. To entertain clients from different cultures
communication process? b. To avoid all conflicts in a global context
c. To navigate cultural differences in international
a. Feedback collaboration
b. Block d. To create technical schematics
c. Context
d. Receiver 9. In the context of electronics engineering, why is conflict
resolution important?

Functions of Communication a. To prevent all conflicts from occurring

b. To maintain a harmonious working environment
1. Which of the following is NOT mentioned as one of the c. To eliminate all differences of opinion
functions of communication? d. To entertain colleagues during breaks
 False

Ethical Communication Types of Communication

What is the primary focus of ethical communication? What is the primary tool of verbal communication?
a. Technical skills a. Body language
b. Emotional intelligence b. Facial expressions
c. Soft skills c. Spoken and written words
d. Honesty and responsibility d. Gestures

Which of the following best describes emotional intelligence Which of the following is an advantage of oral
in the context of communication? communication (spoken words)?
a. Logical thinking and problem-solving abilities a. Provides a written record
b. The ability to understand and empathize with b. Allows for deep thinking during delivery
others c. Brings quick feedback
c. The use of jargon in communication d. Hides facial expressions
d. Technical skills in a specific field
What is one of the disadvantages of written communication?
According to the lecture, what is the most critical soft skill a. Provides a record and backup
for effective workplace relationships? b. Enables the receiver to fully understand the
a. Problem-solving message
b. Leadership c. Requires less time to compose
c. Communication d. Doesn't bring immediate feedback
d. Technical proficiency
True or False: Non-verbal communication primarily involves
What is the fundamental principle of ethical communication conveying ideas rather than attitudes.
discussed in the lecture? False
a. Consistency
b. Transparency True or False: Facial expressions are considered inborn and
c. Responsibility cannot be controlled or managed.
d. Honesty False

True or False: Ethical communication involves presenting Types of Communication

information in a reliable and factual way, with no attempt to
mislead or confuse. 1. What type of communication involves spoken and written
True words for expressing and transferring views and ideas, and is
heavily influenced by factors like pitch, volume, speed, and
True or False: Ethical communication assumes that different clarity of speaking?
recipients will perceive information in the same way.
False **Answer: Verbal communication**

Principles of Ethical Communication 2. Which form of verbal communication includes face-to-

Which core value is considered the precursor to all soft skills face conversations, speeches, videos, voiceovers, and
and plays a crucial role in ethical communication? internet-based communication?
a. Honesty
b. Active listening **Answer: Oral Communication**
c. Emotional intelligence/empathy
d. Objectivity 3. What are two advantages of oral communication
mentioned in the text?
What does it mean to "speak non-judgmentally" in the
context of ethical communication? **Answer:**
a) Providing personal experiences to back up arguments - Brings quick feedback
b) Speaking without any tone or emotion - Facial expression and body language are visible
c) Avoiding conflict and misunderstandings
d) Avoiding judgmental, accusatory, and overly-critical 4. What is one disadvantage of oral communication
comments mentioned in the text?

Why is it important to consider the receiver's preferred **Answer: In a face-to-face discussion, the speaker is
communication channel in ethical communication? unable to deeply think about what he/she is delivering.**
a. To complicate the communication process
b. To confuse the recipient 5. Which form of verbal communication involves written
c. To ensure the message is received and understood words, signs, or symbols and allows for messages to be
effectively transmitted via email, letter, report, memo, etc.?
d. To assert control over the communication
**Answer: Written Communication**
True or False: Active listening involves only hearing what
you want to hear and not asking questions for clarification. 6. What are two advantages of written communication
False mentioned in the text?

True or False: Ethical communication means that you should **Answer:**

always speak from your own experience and never use - Messages can be edited and revised
external sources to back up your arguments.
 - Written communication provides a record and 4. What type of communication involves a speaker
backup addressing an audience with the goal of informing,
persuading, or motivating them?
7. What is one disadvantage of written communication
mentioned in the text? a. Intrapersonal Communication
b. One-to-group Communication
**Answer: It doesn't bring immediate feedback.** c. Mass Communication
d. Interpersonal Communication
8. What type of communication includes all forms of
communication that do not use written or spoken words? 5. Mass communication typically reaches a large audience
through which of the following channels?
**Answer: Non-verbal communication**
a. Face-to-face conversations
9. Identify one characteristic of non-verbal communication b. Personal phone calls
mentioned in the text and provide a brief description. c. Radio, television, and print media
d. Text messages and social media
**Answer: Non-verbal communication gives hints of
how people feel. It involves conveying emotions and Principles of Communication
feelings through gestures, body language, and facial
expressions.** 1. Which principle of communication emphasizes sticking to
the point and keeping the message brief?
10. What is the primary focus of non-verbal communication,
according to the text? a. Courtesy
b. Correctness
**Answer: Non-verbal communication primarily c. Clarity
involves attitudes, not ideas.** d. Conciseness

11. What is the primary difference between non-verbal 2. True courtesy in communication involves:
communication and verbal communication in terms of the
information they provide? a. Using long and complex sentences to impress the
audience
**Answer: Non-verbal communication provides clues, b. Being aware of others' perspectives and feelings
not facts.** c. Avoiding any form of communication that might hurt or
irritate the audience
12. Identify the three elements of non-verbal communication d. Always prioritizing the speaker's perspective
mentioned in the text.
3. Which principle of communication focuses on proper
**Answer:** grammar, punctuation, and spelling?
1. Appearance (Speaker and Surrounding)
2. Body Language (Facial Expression/Display, Gesture, a. Completeness
Posture) b. Coherence
3. Sounds (Tone of Voice, Volume, Pitch, Rate) c. Clarity
d. Correctness
Levels of Communication

1. What type of communication occurs within your own 4. What does the principle of clarity in communication
mind and forms the basis for your feelings, biases, emphasize?
prejudices, and beliefs?
a. Being concise and to the point
a. Interpersonal Communication b. Using the right level of language
b. Mass Communication c. Providing all necessary facts and information
c. Intrapersonal Communication d. Using vague and general terms
d. Small Group Communication
5. Completeness in communication means:
2. Which of the following is an example of interpersonal
communication? a. Keeping the message brief
b. Providing extra or additional information if
a. Reading a magazine article necessary
b. A manager discussing a project with their team c. Using specific facts and figures
c. Sending an email to a large mailing list d. Using concise language
d. Watching a television commercial
6. Coherence in communication refers to:
3. Small group communication often involves:
a. Using non-discriminatory language
a. Communication within one's own mind b. Being specific and vivid in conveying the message
b. Mass media outlets like radio and television c. Making the message consistent and logical
c. Decision making and problem-solving within a group d. Sticking to the point and avoiding filler words
d. Communication between two individuals
7. Which principle of communication suggests using specific
facts and figures to strengthen the message?
 a. Concreteness
b. Correctness
c. Clarity
d. Courtesy

Barriers of Communication

1. What is environmental noise in the context of

communication barriers?

a. Noise that disrupts physical surroundings

b. Noise caused by physiological impairments
c. Noise related to language differences
d. Noise caused by poor sentence structure

2. Which type of noise refers to physical maladies that

prevent effective communication, such as deafness or
blindness?

a. Semantic noise
b. Syntactical noise
c. Physiological-impairment noise
d. Cultural noise

3. What is semantic noise?

a. Noise caused by abrupt changes in verb tense

b. Noise related to physical maladies
c. Noise due to cultural misunderstandings
d. Noise resulting from different interpretations of
word meanings

4. Which type of noise is characterized by mistakes in

grammar that disrupt communication?

a. Cultural noise
b. Syntactical noise
c. Organizational noise
d. Psychological noise

5. Poorly structured communication that prevents accurate

interpretation is an example of:

a. Environmental noise
b. Syntactical noise
c. Cultural noise
d. Organizational noise

6. What is cultural noise in communication?

a. Noise related to physical surroundings

b. Noise caused by psychological disorders
c. Stereotypical assumptions leading to
misunderstandings
d. Noise caused by abrupt changes in verb tense

7. Which type of noise can result from certain attitudes, such

as great anger or sadness, which may distract someone from
the present moment?

a. Psychological noise
b. Cultural noise
c. Organizational noise
d. Environmental noise