D.

Antony Prasad
F2-A Block -Salim’s piano square apartment
No23A -Balaji Avenue, Iyyapanthangal
Chennai-600056.
Phone: +91 9629442990
Email: vinuanto.123@gmail.com , daprasad81@yahoo.com

Flexible Workshop Manager and Trainer and Team Leader who is skilled at analyzing product failures and
weakness to develop more effective production techniques. Adept at developing safety and training programs to
ensure compliance with industry standards. Specialize in analyzing internal issues to increasing productivity.

PROFILE.
Qualified Workshop Manager and TECHNICAL TRAINER, Team leader with hands on
experience in Toyota, Renault, Suzuki &FORD Passenger Cars.

Currently working with MSX International as Team Leader-Parts catalogue. -GM project.
Enthusiastic & Committed Automobile Engineer/Supervisor with 26 years of experience in Automobile
industry.
Excellent exposure in supervision of light vehicles, full operation rectification, taking care of maintenance
& etc.
Knowledge of methods, tools, and equipment used in the repair and operating principles of automobiles.
Highly motivated person with effective communication and interpersonal skills to integrate with other
staff members.
Ensuring Customer satisfaction with proven records of problem-solving skills.
Implementing Quality tools and achieving the company targets.
Managing challenging working atmosphere and brining professional approach to the work.
Able to handle independently any types of light four wheelers to identify and solve the technical issues.
Able handle technical issues in the field and suggest for the best performance of the vehicle.
Able to train all the technicians in different disciplines like mechanical, electrical, electronics, repair &
maintenance.

EDUCATIONAL CREDENTIALS
Diploma in Mechanical Engineering
Certified RENAULT CO TECH
Automobile Maintenance & Service Technology- Coimbatore

COMPUTER PROFICIENCY
Operating Systems: Windows all versions
Application Tools: Microsoft Office -Excel
Systems: DMS, Team Center, Main Frame, Tech Illustration
PROFESSIONAL EXPERIENCE
TEAM LEADER -ILLUSTRATION & SPECIFICATION - PARTS CATALOGUE- FROM -
JULY-2022 TO STILL IN MSX INTERNATIONAL
Achievements/Tasks

 Working as a team leader handling 20 members in team

 Focusing daily and monthly KPI to attain 100 units average per day. In Specification team
 Maintaining KPI in Illustration team average,
 Maintain 98% quality.
 Motivate the team member in terms of achieving target and as well personal life.
 Attending Training with North America team and train the internal Team.
 Conducting the training program for the team in terms of subject also in general topics
 Conducting training for new joiners related to subject and train them quickly to attain their
productivity,
 Clearing the doubts to the team member
 Checking the team members workings and maintain the quality.
 Discussing with North America team on daily basis on Discussing about Productivity and quality
 Daily Morning meeting conduct, to ask team members Challenge discussing the previous day
productivity and quality.
 Always maintain the team happy and help them to achieve their targets.
 Hands on in Team center and Tech Illustration and GM main Frame
 Doing QC for all images Before sending the art to US team

TECHNICAL TRAINER 4 YEARS

GP STRATEGIES-Chennai, India- July’18 – July-2022. (4 years ….)

Evaluator / Trainer – Maruti Suzuki India Limited AND FORD
Achievements/Tasks

 Prepare and conduct technical training programs to Maruti Suzuki Dealers.

 Identify the correct individual through the Practical examination, CONSEQUENTLY Had
improved the manufacturer's expectation with respect to Quality. Resulted with the increase in
quality growth of 5%
 Deliver the content to dealer people to understand the technical terms.
 In Ford conducting LEVEL 0, LEVEL 1, LEVEL 2 Training scheduled.
 Delivering to the technician with excellent method of example to understand the content.
 Conducting practical session and improve the skills of the technician.
 Almost got excellent trainer feedback those who attended the training.

Khivraj Pearl - Renault Car Dealership (Chennai, India) March’2017 – July’2018.

Assistant Service Manager – Renault Cars

 Dealer profitability by setting business growth through retention, productivity, allied business (Ex
Warranty & Accessories
 Improving profitability through Body shop business.
 Improve CSI score.
 Ensuring 5S
  Capability building of dealer through availability of trained manpower as per norms and in house training
process.
 Customer Concern Handling and resolution & root cause actions
 Product support through timely and quality -, field reports, recall execution, shop floor process
implementation
 Customer meets, focus groups, campaigns to help brand building.
 Competition tracking for policies, process, or customer centric initiatives to remain competitive.
 Customer contact plan execution
 Bay productivity strategy and trends
 Customer Retention & Lost customer gaining strategy and execution.
 Increase in Parts & labour revenue per RO
 Spares inventory & turns performance and aged out reduction plan.
 Auditing the facility and infra.
 Express bay branding, performance, and audit
 Productive skill monitoring & improvement through trainings
 Doing disbursement remaining parts and machineries
 Dealer profitability by setting business growth through retention, productivity, allied business (Ex
Warranty & Accessories) .

Achievements/Tasks
Increased the KRA Such as Same day Delivery, which resulted in reduced customer complaints.
Also Conducted on Job Practical TRAINING with the senior technicians and classroom
TRAINING for the new joiners.

Jubilant – Nissan Car Dealership (Chennai, India) September’2015 – March’2017.

Assistant Service Manager – Nissan Cars
Always maintained workshop safe and clean.
Performed staff recruitment, training, and performance evaluation activities.
Performed vehicle inspection, maintenances, and repair operations.
Maintained adequate stocks of vehicle parts to avoid any shortages.
Developed good relationships with customers for repeat business.
Achievements/Tasks

Increased CSI 85% during my period.

Saud Bhawan Group – Toyota (Sultanate of Oman) July’ 2014 – July’ 2015.
Service Foreman – Toyota Cars
Planning day to day service activities & leading the service team.
Showing empathy & co-ordinate to have smooth execution of customer complaints related to Service.
Providing technical guidance to handle major / engine related jobs
Coordinate with Insurance companies & customers for insurance related service operations
Developing new business plans to get the maximum revenue using the existing resources.
Reporting Head office for warranty issues and to ensure service target achievement as per the budget.
Anamallais Motors Pvt Ltd – Renault Car Dealership (Coimbatore, India) December’ 2012 – June’
2014.
Technical Advisor – Renault Cars
Diagnosis of all type of complaints in Renault vehicles, especially more with electrical & electronic parts.
Sending report to tech line to get approval to replace the parts with special formats.
Conducting in-dealer training classes to technicians to train in advance in Renault and modern automobile
technology.
Updating day to day activities and explain technician.
Supporting the customers and sales team in technical aspects.
Monitoring the warranty revenues from factory

Jayem Automotive Ltd (Coimbatore, India) Sep’ 2009- November’ 2012. – 4 Years
Operation in-charge (Vehicle Testing)

JAYEM is one of the leading Research and Development Partner for TATA Motors.
I was in the role of Operation in-charge for testing vehicles by conducting various assessments as per the
company standards.
Conducting performance, NVH, mileage accumulation, endurance tests at different roads with load
conditions.
Ensuring scheduled maintenance and service on the vehicles.
Investigating the failure mode (root cause analysis), suggesting the corrective actions.
Tracking, maintaining & reporting the test data, failure & service reports to TATA motors.
Improve per driver efficiency; motivate them to run the vehicle to high KMS.
Monitoring Engineers, Drivers & Mechanics Performance. Motivate them to improve their efficiency.

Maya Motors (Chennai, India) September’ 2006– August’ 2009. – 3 Years

Service Advisor
Receiving customer, listening faults addressed and prior history, taking trail test if required and preparing
Job card using software AUTO DEAL.
Preparing estimate based on FRH (Flat Rate Hours) for approximate charges, Accessing and allotting the
time required to service the vehicle based on the JOB SCHEDULING BOARD conforming to the
Quality Plus policy, Ensuring the availability of parts required and allotting the job after customer's
approval and assuring the additional job if needed and handing over the vehicle to the floor supervisor.
Follow up the servicing and intimating the customer if the job needs more time due to unexpected faults
found.
Listing the work done during servicing in respect to the Job Card along with additional work if done,
preparing pro-forma invoice and intimate the cost to the customer for approval, on acceptance invoice
will be prepared and kept ready for delivery.
Before arrival of the customer, ensuring the jobs are attended including washing and cleaning.
Handing over the vehicle to the customer to his full satisfaction.
Preparing VOR (Vehicle Order Report) for the parts required for the incoming vehicle.
Coordinating between CRM (Customer Relationship management) and floor management.
Saud Bhawan Group – Toyota (Sultanate of Oman) January’ 2007 – December’ 2008. -2 years
Service Mechanic – Toyota Cars
Planning day to day service activities & leading the service team.
Showing empathy & co-ordinate to have smooth execution of customer complaints related to Service.
Providing technical guidance to handle major / engine related jobs
Coordinate with Insurance companies & customers for insurance related service operations
Developing new business plans to get the maximum revenue using the existing resources.
Reporting Head office for warranty issues and to ensure service target achievement as per the budget.

ABT Group – Maruti Suzuki Car Dealership (Chennai, India) – May 2006 To December’ 2006 -7
months
Service Advisor –Maruti Suzuki Cars
Preparing the job card for receiving the vehicles, diagnose the fault in trial and advise the mechanic to
rectify the fault.
Preparing the Estimation for the cost of repairing & fixing of materials.
Strictly maintain the prompt delivery to customer.

Anamallais Automobiles Pvt Ltd – Hindustan Motors (Coimbatore, India) August’ 2000 – May’
2006 -6 years
Auto Mechanic / Supervisor – HM Ambassador Cars
Preparing the job card for receiving the vehicles, diagnose the fault in trial and advise the mechanic to
rectify the fault.
Preparing the Estimation for the cost of repairing & fixing of materials.
Strictly maintain the prompt delivery to customer.

Wheels Meiyyappa – (Coimbatore, India) August’ 1998 – August’ 2000 -2 years

Member in Maintenance – Cars
Taking care of Wheels aligning & wheel balancing for light vehicles.
Involved in all kinds of works related to auto mobile.

CERTIFICATIONS:
Technical Trainings:

Completed special training in Hindustan Motors-India.

Petrol & Diesel Engine related works for four & two wheelers.
Brake, Suspension, Clutch, Gear Box maintenance & trouble shoot.
All electric parts, Sensors, Brakes, SRS, ABS
Introduction of New Model 4 X 4 automatic transmission.
Undergone 3months CO TECH training in Renault-Nissan Automotive, Chennai-India.

PERSONAL DETAILS:
Date of Birth: 20nd April 1981
Marital Status: Married
Languages Known: English, Malayalam, Tamil, Hindi & Arabic
PASSPORT: CURRENT -VAILD

(D. Antony Prasad)