HHHCC Scaffolding Quality Manual

Table of contents

Section 1: General

1.1 Scope and overview

1.2 Quality Policy
1.3 Organization and Responsibility
1.4 Quality System
1.5 Quality Documents
1.6 Human Resources & Motivation

Section 2: Process Flow Charts

2.1 Interaction of Processes

2.2 Quality Management

Section 3: Scaffolding Quality Requirements

3.1. Basic vs Design

3.2 Competency
3.3 Risk Assessments & Method Statements (RAMS
3.4 Traffic Safety and Loading/unloading
3.5 Public protection
3.6 Housekeeping, Storage of materials

3.7 General Scaffold requirements

3.8 Fragile roofs
3.9 Working around gas flues, gas pipes and gas fire chimneys

3.10 Clearance around the gas flue and gas pipes

3.11 PPE (Personal Protective Equipment)

3.12 Signage
 Section 1: System Description

1.1 Scope

(a) HHHCC Scaffold has developed a quality system following the requirement of
international standard ISO 9001-2015 that describes the structures, procedures and processes
of the scaffolding manufacturing.
(b) Prevent non-conformance and to continuously improve the performance of products and
processes.

1.2 Quality Policy

HHHCC Scaffold will:

 Deliver defect-free products and services on time

 Emphasize prevention of problems and establish a quality management system.
 Select and develop suppliers based on their ability to satisfy requirements.
 Establish interactive communication processes both internally and externally
 Measure progress against market and employee expectations.

Approved by,
The Directors
HHHCC

1.3 Organization and responsibility

(a) HHHCC scaffold Company directors are ultimately responsible for product and process
quality. They are the owners of the quality management system.
(b) Employees shall be responsible for reporting any non-conformance to their immediate
supervisor and to the quality manager.

1.3.1 Quality Manager

(a) Ensures that the quality system is implemented and maintained.

(b) Report to the HHHCC Scaffold directors on the performance of the system
(c) Promotes awareness of customer requirement throughout the organization.
1.4 Quality System

(a) HHHCC Scaffold has established and documented a Quality Management System in
accordance with the ISO 9001:2015 Quality Standard
(b) The Quality Management System is administered through written policy, procedures,
instruction and verification.
(c) The Quality Manual details the scope and filed of application of the system, provides
quality management policy, structure and a description of the quality Management System
(d) Procedures are developed for activities impact quality.
(e) Records generated during day to day activities provide objective evidence of quality
system compliance and measure the effectiveness of the system.

1.5 Quality Manual:

(a) The Quality Manual (QM) is a controlled document which describes the following,
The Quality System
The Company Quality Policy
The interaction of processes and continuous improvement at HHHCC Scaffold.

1.6 Quality Documents

(a) The Quality Documents shall be amended to reflect any changes in the Quality
Management System
(b) The revision level is recorded on the cover Page of all documents.

1.7 Human Resources and Motivation

(a) Personnel performing work affecting product quality are selected and trained ensuring
at the same time, that they are competent to achieve the product and process objectives
(b) Each supervisor is responsible to ensure that employee have the knowledge, skill and
attitude to perform the assigned task or activity.
(c) Decisions on process changes, design features and/or deadlines shall be done in close
cooperation with employees affected by the changes.
(d) All employees are encouraged to provide and implement solutions that are good for the
company as a whole.
Section 2: System Description

2.1 Interaction of Processes

2.2 Quality management System- Process Control

2.2.1 All activities are planned and results are reviewed for accuracy and completeness.
2.2.2 Procedures are developed for each step in the process.
2.2.3 Inspection check lists are used at each step in the process
2.2.4 All jigs are approved by Quality Manager
2.2.5 Go-0n-Go gauges are used for check various lengths.
2.2.6 A fail proof load test is applied 100% to all ledgers.
2.2.7 All components have stamped the month and date of manufacturing + a batch number which
makes them traceable to production conditions.
 Section 3 - Scaffolding Quality Requirements:
3.1. Basic vs Design
 Any scaffolds that are not basic must have a design and calculation done by a structural
engineer which must be done BEFORE the scaffold erection starts.
 Where the site condition require deviation from a Basic Type Scaffold, confirmation should
be sought from a Structural Engineer must confirm in writing that the structure is safe
 Handover certificates must be received at the handover stage for all scaffolds.
 Gyn wheels and electric hoists must have a thorough examination certificate done recording
the serial number of the equipment which must be provided upon handover if it is to be used
by other trades
 The Scaffolding Contractor should be informed in advance if a rubbish chute, proprietary
staircases, Mono flex, conveyor belt, mechanical hoist will be attached to the scaffolding or
any scaffold structure that falls outside the 'compliant scaffold' criteria from manufacturers of
system scaffolds as these items will require a design.
3.2 Competency
 When employing a company to carry out scaffolding works it is essential that the company
and its workers are competent. Competency includes:
 Knowledge of the work being undertaken
 Experience of the latest techniques, standards, and materials so that the work can be carried
out safely. This would ideally be through membership to a relevant trade organization so that
they are updated regularly on changes to legislation and standards.
 Training or accreditation by a recognized training body.
 When building designed scaffolds an Advanced Scaffolder must be always on site.
Training should include safe working practices as well as health and safety issues relating to
their work such as asbestos, manual handling, risk assessments, work at height and work at
height rescue.
3.3 Risk Assessments & Method Statements (RAMS)
 RAMS are designed to ensure everyone who can be affected by the activity is considered and
hazards are eliminated at source or if this is not possible the risks should be controlled and
reduced as far as is reasonably practicable to an acceptable level, to ensure accidents and
incidents do not occur.
 A Risk Assessment (RA) is a process of establishing what could cause harm, who may be
harmed, what the potential of the hazard and the people coming together are, what standard
 controls are in place, and does the hazard’s location / environment present additional risks.
The competent person will decide on what can be done and will detail the residual risks and
the required control measures.
 The RA is usually done in conjunction with a Method Statement (MS), which is also
sometimes called a Plan of Work or a Scaffold Assembly, Use & Dismantle Plan (AUD). A
Method Statement (AUD Plan) is a systematic process of listing the steps required to
complete an activity; this is done in sequential order, and is usually undertaken in conjunction
with a RA, to produce a RAMS (often also described as a Safe System of Work)
 Only when the RAMS are completed, reviewed, and briefed to the workforce, can works
commence.
3.4 Traffic Safety and Loading/unloading
 Vehicles need to be parked within exclusion zone/directly outside or as close to property as
possible. No material storage on site.
 The subcontractor to ensure that access and egress routes are marked, and signposted and a
competent person will supervise the safe movement of the vehicles, particularly when
reversing maneuvers are undertaken when on site.
 All delivered materials to the site will be stacked and arranged in an accessible manner to
enable it to be unloaded or be loaded safely from the ground. If this is not possible to be sent
with the regulatory fall base edge protection system as standard.
 All pedestrian footpaths must be maintained all time. Staff to barrier off or segregates if others
are working near the designated parking/pull-up area.
 Scaffold components and materials are not to be stored on the pavements or where are at risk
of falling or causing trip hazards.
 The lorry drivers to comply with high-visibility clothing at all times.
 Segregation and signage needed behind the lorries to protect scaffolders when loading
offloading materials
 Loading/ unloading must be done preferably from the ground when this is not possible Safe
system of work must be in place to prevent operative from falling. Same applies if you have
Lorries with tailgate lifts.
3.5 Public protection
 Safety netting, sheeting or brick guards may be needed on some scaffolds where the person in
charge requests it.
 All pavement lifts where the general public are likely to come into contact with them are to be
covered in light colored Styrofoam which is to be tied to the standards using zip ties
 All scaffolds where there is a chance of operatives, residents, and the general public of
walking along side it must have a fan fitted which is to be double boarded and sheeted.
 Where the pavement lift allows operatives, residents, the general public, etc. to walk under it,
this is to be double boarded and sheeted
 All scaffolds that span above entrances and doorways must also have a fan fitted above those
areas which is also to be double boarded and sheeted
3.6 Housekeeping, Storage of materials
 All scaffolds where there is a chance of operatives, residents, and the general public of
walking along side it must have a fan fitted which is to be double boarded and sheeted
 Make the work area safe and without risk of injury to workers, residents, public, etc.
 Do not leave materials unsupervised in the road or on the pavement.
 No bombing of materials from any height, materials must be lowered safely using a suitable
container
 No loose tubes or boards should be left leaning against any structure unattended or unsecured.
Access/egress
 All scaffold access points must be created to mirror one of the below images unless there are
exceptional circumstances where any deviation requires prior approval from HHHCC
 All scaffolds that have 2 or more boarded lifts must have the ladders hatches no smaller than
450mm wide and 600mm long
 Ladders must be placed at an angle of between 65-75 degrees and be secured to the structure
at both sides.
 The ladders provided by yourselves must be in good condition and properly secured against
moving using ladder clips.
 3.7 General Scaffold requirements
 A gap of no more than 50mm should be present on all lifts and this gap must only be at the
inside standard, if a service gap is required, this must be a specific requirement from HHHCC
 Scaffolds must be tied in correctly and sufficiently to the structure or stabilized using rakes if
the scaffold is no higher than 5 m (maximum 2 lifts)
 Scaffold tubes must not overhang the scaffold by more than 150mm
 Boards should overhang each end support by at least 50mm but by no more than four times
the thickness of the board.
 Joints in standards should be staggered, so that adjacent standards are not joined within the
same lift level
 Joints in ledgers should be staggered, so that adjacent ledgers do not meet in the same bay

3.8 Fragile roofs

 22% of all fatal accidents are because of falls through fragile surfaces. Typical fragile
surfaces include; roof lights, non-reinforced fibred cement sheets, corroded metal sheets,
glass (including wired glass), slates and tiles.

 All roofs should be assumed to be fragile until a competent person has confirmed that they
are not.

 Where work is to be carried out from flat or sloping roof, there is always a risk of persons
or materials falling from the edge and therefore suitable edge protection and safe system of
work must be in place.

 Where possible you should not work near fragile materials. If this is not possible then the
area needs to be clearly identified, the information recorded, and measures put in place to
prevent or minimize the effect of a fall. The recommended hierarchy for working on fragile
roofs is:

o To work underneath the roof using a suitable work platform

o If access cannot be avoided, perimeter edge protection should be installed with
staging to spread the load. If work is not taking place on the staging or platform with
guardrails, then safety nets or a harness system should be used.
o If harnesses are being used, ensure there are adequate anchorage points and proper
training, and supervision is undertaken. Harnesses and lifeline systems must only be
used if you are sure there is adequate clearance around the area.
 Workers must be properly supervised and trained and a safe working platform as well as
safe access be provided. For example, guardrails or coverings can be used to prevent
someone who is working near to or passing by fragile material from falling through.
Demarcation or boundaries placed at least 2m from the fragile material can be used to
identify safe areas.
3.9 Working around gas flues, gas pipes and gas fire chimneys

People can be exposed to carbon monoxide if a flue is damaged, blocked, restricted, badly
fitted or poorly serviced and so roofing contractors need to make sure they have taken the
proper precautions and advice should they come across a flue.

 During your initial survey, look for any suspect flue and include the potential cost for
a Gas Safe Registered engineer in your quote.
 Check if your work requires a permit.
 Assume all flues are live.
 Carry out a risk assessment, not only for the safety of the customers within the property
where the appliance is located, but also for you and your team.
 Contact a Gas Safe Registered engineer for advice before starting work.
 If anyone is asked to work on a flue system, then they must be Gas Safe Registered.
 STOP WORK if during your works you come across a potentially live gas flue that you
were not aware of and take advice from a Gas Safe Registered engineer.
 STOP WORK if you suspect that gas safety has been compromised and contact a Gas Safe
Registered engineer. This is essential if you have disturbed or damaged a gas flue.
3.10 Clearance around the gas flue and gas pipes

 When building the scaffold an initial survey must be in place with the location of the gas
flues and gas pipes and communicated to the scaffolding team
 Clearance around a gas flue must be 300mm by 300mm by 300mm unless specified
otherwise by the boiler manufacturer
 Avoid building the scaffold decking right underneath or right above the gas pipes, gas pipes
must have sufficient clearance around them, and scaffold boards must be secured against
movement.
 Residents must be allowed unrestricted access to their gas, electric or any other necessary
access, free of hazards.
 Any accidental damage must be reported IMMEDIATELY to HHHCC Management, the
boiler will be made safe, and a Gas Safe Engineer will be on site to assist.

3.11 PPE (Personal Protective Equipment)

 Operatives must wear full PPE when carrying out scaffolding operations which must include,
steel toe cap boots, hard hat, gloves, hi vis vest/jacket and they must have an HHHCC ID on
their person, at all times whilst on site
 Operatives must wear a harness and be clipped in when working at height where a suitable
collective fall measure is not in place
 Operatives must wear a harness whilst working at a height of more than 2 m and must be
clipped on to the scaffold structure from a suitable point

3.12 Signage
 All scaffolds should have signage put up which should include scaffold company details,
“no unauthorized access to scaffold”, “keep off scaffold”, “men working at height”, these
signs should be visible once every 5 linear meters