SUPPLIER GUIDE — The Home Depot

Table of Contents
Introduction ...............................................................................................................................................................1

Questions ..................................................................................................................................................................2

Related Documentation..............................................................................................................................................2

Messages and Available Options .................................................................................................................................3

Business Requirements ..............................................................................................................................................4

Packing Slip Requirements ................................................................................................................................................... 5
Order Processing Requirements ......................................................................................................................................... 7
Functional Acknowledgment for Orders Requirements .................................................................................................... 8
Fulfillment Confirmation Requirements.............................................................................................................................. 9
Invoice Message Requirements ......................................................................................................................................... 12
Invoice Error Text Message Requirements ....................................................................................................................... 13
Payment Remittance Advice Requirements ..................................................................................................................... 13
Merchant Request for Cancel Requirements .................................................................................................................... 14
Inventory Advice Requirements ........................................................................................................................................ 15
Processing Schedules Requirements ................................................................................................................................ 17

Sample Packing Slips ................................................................................................................................................ 18

Introduction
The CommerceHub Supplier Guide outlines the specific business rules and functional requirements that
apply to a specific merchant relationship. This guide is intended to assist all users during the setup
process with the CommerceHub network and to serve as background information. This guide highlights
specific sections that apply to certain types of users as defined in the following table.

User Type Description

OrderStream Users Suppliers who use the CommerceHub OrderStream browser-based application to
process all messages.

Integrated Users Suppliers who receive their orders from or return order-related messages
(e.g., confirmations, invoices, etc.) to CommerceHub via delimited, EDI, or XML format.

All Users Both OrderStream and integrated users.

SUPPLIER GUIDE — The Home Depot (5/11/2022) 1 of 18

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and
Dsco are a trademark, of Commerce Technologies, LLC. Other product names, logos, and brands are the property of their respective owners.
Questions
The CommerceHub Technical Support team is ready to help, via email or phone. Visit our website at
www.commercehub.com/contact-us to get in touch with a representative near you.

Related Documentation
The following documentation is available to provide assistance during the setup process.
CommerceHub will email you login information to access the OrderStream Resource Center in order to
download any of the listed documentation. This documentation may also be requested by contacting
the CommerceHub Technical Support Team.

User Type Document Name Document Purpose

Integrated Users Supplier Test Plan Provides a guided test plan to follow during the setup
and testing process.

Integrated Users Integrated Message Guides & Provides the format and data element specifics needed
Addendums to interpret or produce an integrated message file.
Available for each message (e.g., Order, Confirm,
Invoice, etc.) and format (i.e., EDI, XML, and delimited).

Integrated Users Packing Slip Guide Provides packing slip setup information for integrated
suppliers choosing to print their own packing slips.

Browser Users Ready to Sell Guide Provides business scenarios specific to your retailer
relationship.

All Users Warehouse Inventory Provides users with a spreadsheet template and how-
Template and Guide to guide for loading inventory according to your
retailer’s requirements.

All Users HubHelp Provides users with instructional materials for using the
OrderStream application.

All Users CommerceHub University Providers users with training videos for using the
OrderStream application.

2 of 18 SUPPLIER GUIDE — The Home Depot (5/11/2022)

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and
Dsco are a trademark, of Commerce Technologies, LLC. Other product names, logos, and brands are the property of their respective owners.
Messages and Available Options
The following table identifies the applicable messages required to support this merchant relationship. Integrated suppliers must support these
messages using either their preferred message format (EDI, XML, or delimited) or using a combination of their message format and the OrderStream
application for certain transactions. For example, an integrated supplier may elect to receive Order Messages and deliver Confirmation Messages using
XML while using the OrderStream application to enter and update inventory data.

Description of Column Headers in Message Types Table

Message Types All Users Identifies applicable messages

Flow CH => S Integrated Users Identifies messages that flow from CommerceHub to the supplier

Flow CH <= S Integrated Users Identifies messages that flow from the supplier to CommerceHub

EDI Integrated Users Identifies the EDI transaction set used to support the required message type

XML Integrated Users Identifies the root element of a CommerceHub XML document used to support the message type

Delimited Integrated Users Identifies the name of a CommerceHub delimited message file used to support the message type

Email All Users Identifies what may be sent in a human-readable format via email

OrderStream All Users Identifies transactions that may be entered and processed using the OrderStream application

Applies All Users Identifies if the associated transaction applies to this merchant relationship

NA All Users Identifies if an item is not available for this merchant relationship

SUPPLIER GUIDE — The Home Depot (5/11/2022) 3 of 18

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and Dsco are a trademark, of Commerce Technologies, LLC.
Other product names, logos, and brands are the property of their respective owners.
 The Home Depot Integrated Supplier Options All Users
Message Types Flow EDI XML Delimited Email OrderStream Applies
Order Message CH => S 850 Order Message Batch PO NA Yes Yes
Functional Acknowledgment for Orders CH <= S 997 FA Message Batch FA NA NA Yes
Confirm Message CH <= S 856 Confirm Message Batch Confirm NA Yes Yes
Invoice Message CH <= S 810 Invoice Message Batch Invoice NA Yes Yes
Invoice Error Text Message CH => S NA NA NA Yes NA Yes
Payment Remittance Advice CH => S 820 Remittance Advice Batch Payment/Remit Advice NA Yes Yes
Inventory Advice CH <= S 846 Advice_File Inventory NA Yes Yes

Important: The Functional Acknowledgment (FA) is required for all purchase order messages regardless of message format. Integrated suppliers are expected to
return a Functional Acknowledgment message to CommerceHub for all EDI messages sent to the supplier.

Business Requirements
The following sections identify the business rules and functional requirements necessary to support this merchant relationship. A standard format is
used for each merchant’s supplier guide to enable suppliers conducting business with multiple merchants over the CommerceHub network to easily
compare the individual requirements for each merchant. Integrated suppliers should also refer to the message guides and addendums that are specific
to the merchant for additional details.

Requirements that are applicable to this merchant relationship are identified with a “Yes” in the Applies column. Sections that do not apply are identified
as “NA” (Not Applicable) within the Applies column and have been shaded gray. The User column identifies if the business requirement is of importance
to all users or to only integrated users.

Important: The business rules and functional requirements vary between each merchant relationship. If you transact business with two or more merchants, it is
important that you familiarize yourself with each merchant’s specific rules. As necessary, the OrderStream application is structured to meet the needs of
each merchant and therefore the design of the application may vary between each merchant with whom you transact business.

4 of 18 SUPPLIER GUIDE — The Home Depot (5/11/2022)

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and Dsco are a trademark, of Commerce Technologies, LLC.
Other product names, logos, and brands are the property of their respective owners.
Packing Slip Requirements

The following table identifies the packing slip requirements necessary to support this merchant relationship.
Users Packing Slips Description Applies Notes
All Users Reprints Identifies if reprinted packing slips are produced Yes Packing Slip reprints are only produced based on a
when items are canceled, backordered, or if user request via the OrderStream application.
reprinted packing slips are available on demand. Suppliers can request a revised packing slip from
the Order Detail page.

When a reprinted packing slip is produced, the

packing slip will reflect the quantity of items
recorded on the Packing Slip Reprint page at the
time it was requested.

The reprinted packing slip are downloaded from the

OrderStream 'Dashboard' interface.

When a reprinted packing slip is produced, the

following information will change:
- Monetary Amounts are not printed
- Tax Type Totals are not printed
- Quantities are adjusted for canceled items.
All Users Returns to Supplier Identifies what return address information should NA Returns are to be sent to the return address listed
be printed on the packing slip. on the packing slip.
All Users Special Forms Required Identifies if the packing slips must be printed using NA
special stock (e.g., crack-and-peel labels, pre-
printed forms) and/or if the form is to be printed in
color.

SUPPLIER GUIDE — The Home Depot (5/11/2022) 5 of 18

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and Dsco are a trademark, of Commerce Technologies, LLC.
Other product names, logos, and brands are the property of their respective owners.
 Users Packing Slips Description Applies Notes
All Users Multi-Page Packing Slips Identifies if multi-page packing slips may be Yes Multi-page packing slips may be produced for
produced. This may include: orders with multiple lines.
> multi-page packing slips with many line items
> two-sided packing slips For suppliers who use CommerceHub-generated
> packing slips with supplemental instructional packing slips for BOSS or VEND orders, you’ll
forms receive packing slips, labels, and placards in
separate PDF files in the OrderStream web app.
Download the file with a “-label” indicator for labels,
and the file with a “-placard” indicator for placards.
All Users Revised Packing Slip Request Identifies if a supplier can request a revised packing NA
Page slip.
Integrated Supplier-Produced Packing Slips Identifies if the merchant allows suppliers to Yes Merchant approval required. Please send a sample
produce their own packing slips. to your Merchandising Associate Category
Specialist for approval.
Integrated Packing Slips are produced one Identifies the relationship between orders and Yes Order
per: printed packing slips (i.e., how many pack slips will
be produced for a given order).
Integrated Variations by Sales Division Identifies if different packing slips are produced NA
based on a Sales Division code within the order.
Integrated Line-Level Message(s) Identifies if any Line-Level Messages (e.g., a line- NA
level gift message) are potentially included as part of
the packing slip.
Integrated Order-Level Message(s) Identifies if the merchant may include any order- Yes > Order-Level Message
level messages that are to be included within the
packing slip. Examples include gift messages,
promotional messages, etc.
Integrated Barcoding Identifies if barcoding is required on a packing slip. NA

Integrated Other Special Requirements Identifies any additional requirements necessary to NA

produce packing slips.

6 of 18 SUPPLIER GUIDE — The Home Depot (5/11/2022)

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and Dsco are a trademark, of Commerce Technologies, LLC.
Other product names, logos, and brands are the property of their respective owners.
 Users Packing Slips Description Applies Notes
All Users Packing Slip Alignment Identifies if the Packing Slip Alignment utility is NA
available to support usage of label stock.

Order Processing Requirements

The following table identifies the order processing requirements necessary to support this merchant relationship.
Users Order Message Description Applies Notes
All Users Multi Line Orders Identifies if the merchant may send orders with Yes
more than one item.
All Users Charge Shipping to Merchant Identifies if the Supplier can / should charge Yes UPS, FedEx
Account shipping to the merchant's account with the A list of approved carriers can be found on Home
shipping company. Depot's Routing Portal at:
www.routingguides.com/hd/home.asp
If using a Home Depot account the supplier should
not enter any Shipping/Handling fees.
All Users Merchant Pre-Defines Shipping Identifies if the merchant specifies the Service Yes THD identifies Service Level only, permitting
Service Level Level (e.g., Overnight Delivery, 2nd Day Delivery, suppliers to choose the Carrier.
etc.) within the Order.
All Users Merchant Pre-Defines Shipping Identifies if the merchant specifies the shipping NA
Services Provider (Carrier) company (carrier) within the Order (e.g., Federal
Express).
All Users Expected Warehouse Identifies whether the merchant will include a Yes
Warehouse ID on the order
Integrated Indicators, Messages, Identifies whether optional indicators and/or text Yes Gift Message Text
Instructional Text messages are included within the Order Message Note, The Home Depot includes only the Bill To
(e.g., Gift Wrap Indicator, Multi-Source Flag, etc.). Name Information and does not include Bill To
Address Information. The Ship To information is
copied into the Bill To fields on the OrderStream
interface.

SUPPLIER GUIDE — The Home Depot (5/11/2022) 7 of 18

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and Dsco are a trademark, of Commerce Technologies, LLC.
Other product names, logos, and brands are the property of their respective owners.
 Users Order Message Description Applies Notes
Integrated Personalization Data on Line item Identifies if the merchant may include NA
personalization data within the Order message.
Even if the merchant requires Personalization Data
on the Line item, this will only apply to certain
Suppliers.
All Users Duplicate Order Checking Identifies whether CommerceHub checks to Yes A Purchase Order Number cannot be reused until
determine if an order received from the merchant the CommerceHub online transaction system is
is a duplicate along with applicable rules that are clear of any previous activity for the given PO
applied. Number (a minimum of five months).
CommerceHub will reject any attempts to do so.

Functional Acknowledgment for Orders Requirements

The following table identifies the functional acknowledgement for orders requirements necessary to support this merchant relationship.
Functional Acknowledgment for
Users Orders Description Applies Notes
Integrated Detail Level FA required Identifies if the merchant requires a detail level FA. NA

8 of 18 SUPPLIER GUIDE — The Home Depot (5/11/2022)

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and Dsco are a trademark, of Commerce Technologies, LLC.
Other product names, logos, and brands are the property of their respective owners.
Fulfillment Confirmation Requirements

The following table identifies applicable fulfillment confirmations business rules for this merchant relationship.
Users Confirm Message Description Applies Notes
All Users Confirmation Policy Identifies any special policies for Suppliers when an NA
order is received from this merchant.
All Users OrderStream Quick Ship Option Identifies if a OrderStream Quick Ship page is Yes OrderStream Users Only: Shipping is permitted at
available for Suppliers to ship orders. If available, this the Order Level if shipping with a single Tracking
section also identifies applicable limitations that Number.
may apply to using this page.
All Users Multi-Line Order Identifies if Suppliers can ship one line in one Yes
Multiple Confirm Messages transaction and the remaining lines of an order in a
Permitted later transaction. In this example, the supplier ships
line A today and then ships line B tomorrow.
Ship Ship
Line Qty Today Tomorrow
A 3 3
B 1 1
All Users Single Line Order Identifies if Suppliers can ship a partial quantity of an NA Suppliers are required to confirm the full quantity of
Multiple Confirm Messages individual line within an order and then ship the a Line item with a single confirmation message.
Permitted remaining quantity for that line in a later transaction.
In this example, the supplier ships 2 of the 3 items
ordered today, and then ships the remaining 1 item
tomorrow.
Ship Ship
Line Qty Today Tomorrow
A 3 2 1

SUPPLIER GUIDE — The Home Depot (5/11/2022) 9 of 18

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and Dsco are a trademark, of Commerce Technologies, LLC.
Other product names, logos, and brands are the property of their respective owners.
 Users Confirm Message Description Applies Notes
All Users Multi-Line Order Identifies if Suppliers can ship some lines within an Yes Suppliers are permitted to ship or cancel any line of
Multiple Actions Permitted order and cancel or backorder the rest in the same an order provided the full Quantity of the line is
transaction. In this example, the Supplier ships line A addressed with a single disposition type
items and cancels line B items in the same (Ship/Cancel).
transaction.
Ship Cancel
Line Qty Today Today
A 3 3
B 1 1

All Users Single Line Order Identifies if Suppliers can ship a portion of the NA Suppliers are required to 'fill or kill' the full quantity
Multiple Actions Permitted quantity ordered on a line item and cancel or of a Line item (i.e. either ship all or cancel all).
backorder the rest. In this example, the supplier
ships 2 of the 3 items ordered and cancels the 3rd
item in a single transaction.
Ship Cancel
Line Qty Today Today
A 3 2 1
All Users Supplier permitted to change Identifies if the supplier may change shipping Yes Generally, the shipping service would only be
shipping service (carrier service) service (e.g., change from UPS to Federal Express). upgraded if the supplier was in danger of missing the
Estimated Delivery Date. Due to costs associated
with service levels, a supplier would not upgrade
unless necessary. They should never downgrade
since the customer most likely paid a premium to
have the item(s) shipped in an expedited fashion
All Users Supplier permitted to change Identifies if a supplier may upgrade the Service Level Yes The Home Depot issues all Purchase Orders with
Service Level (e.g., change from ground to next day delivery). service level indicator only. Suppliers are permitted
to choose the carrier (from a group of authorized
carriers) ensuring the service level is met, and
reporting the actual carrier back in the confirm
message.

10 of 18 SUPPLIER GUIDE — The Home Depot (5/11/2022)

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and Dsco are a trademark, of Commerce Technologies, LLC.
Other product names, logos, and brands are the property of their respective owners.
 Users Confirm Message Description Applies Notes
All Users Cancellation Policies & Identifies if the Supplier is permitted to cancel items Yes Mandatory Fields for OrderStream Users:
Requirements within an order. - Cancel Reason
All Users Backorder Option & Identifies if the Supplier is permitted to backorder NA To indicate to The Home Depot that an item is
Requirements items within an order. temporarily unavailable, the supplier should cancel
the item using the cancel reason code "Out of
Stock". Home Depot will interpret this as a
cancel/backorder and may re-issue the order under
a new PO Number once the item's inventory has
been replenished.

All Users Confirm Data Requirements Identifies the mandatory fields that must be Yes Mandatory Fields for OrderStream Users:
completed when using the OrderStream interface. - Ship Date (defaulted value)
- trxQty
- Carrier
- Service Level
- Ship From Address (Suppliers may update)
- Shipping Method

All Users Bundle Confirmations Supported Identifies if Suppliers are permitted to confirm all NA
orders that were included within a Packing Slip
bundle with a single transaction.
All Users Batch Confirmations Supported Identifies if Suppliers are permitted to create a NA
'batch' of order lines and confirm them with a single
transaction.
All Users Shipping Warehouse Identifies whether the supplier is expected to send a NA
Warehouse ID on the Fulfillment Confirmation.
All Users Invoice Information included Identifies if the Shipment Confirmation serves as an NA The Home Depot requires suppliers to submit a
within Confirm invoice for this merchant. separate invoice transaction.

SUPPLIER GUIDE — The Home Depot (5/11/2022) 11 of 18

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and Dsco are a trademark, of Commerce Technologies, LLC.
Other product names, logos, and brands are the property of their respective owners.
Invoice Message Requirements

The following table identifies applicable invoice messaging business rules for this merchant relationship.
Users Invoice Message Description Applies Notes
All Users Invoice Policy Identifies any special invoicing policies. NA
All Users Multiple Invoices Permitted for: Identifies if a Supplier may submit more than one Yes Suppliers should only submit an invoice after all
Multi-Line Orders invoice for a multi-line order that was fulfilled in items have been shipped. A supplier should only
separate transactions. resubmit an invoice after receiving an Invoice
Rejection message.
All Users Multiple Invoices Permitted for: In cases where a merchant allows more than one Yes
Lines Fulfilled in Separate invoice per Order, identifies if a supplier can submit
Transactions separate invoices for items on the same Line Item
that were shipped separately (i.e., Ship Qty 1 of 2
Item A today and Invoice for the 1, but then Ship the
second item A Qty and then invoice for that item).
All Users Data Requirements Identifies the mandatory fields to be completed Yes Mandatory Fields for OrderStream Users:
when using the OrderStream interface. - Invoice Date
- Invoice Number
- Invoice Total (calculated)
- Unit Cost (Suppliers may modify)
- Net Due Days
Optional Fields for OrderStream Users:
- Allowance/Charges (specify type, reason code,
amount)
- Discount Percent
- Discount Due Days

12 of 18 SUPPLIER GUIDE — The Home Depot (5/11/2022)

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and Dsco are a trademark, of Commerce Technologies, LLC.
Other product names, logos, and brands are the property of their respective owners.
Invoice Error Text Message Requirements

The following table identifies applicable invoice error text message business rules for this merchant relationship.
Users Invoice Error Text Message Description Applies Notes
All Users Invoice Error Text Requirements Identifies if a merchant may return a message when Yes Suppliers will receive an email message when an
invoices are rejected. invoicing error was detected by The Home Depot. The
Supplier must correct and resubmit the invoice within 5
days using the same invoice number.

Payment Remittance Advice Requirements

The following table identifies the applicable business rules for processing the payment remittance advice for this merchant relationship.
Users Payment Remittance Advice Description Applies Notes
All Users Payment Remittance Procedure Identifies applicable procedures for handling a Yes Suppliers may download a copy of the Payment
payment remittance advice. Remittance Advice from the OrderStream interface or
receive this message via an EDI 820 Payment
Remittance Advice. The download option includes a
standardized Excel spreadsheet option for ease of use.

SUPPLIER GUIDE — The Home Depot (5/11/2022) 13 of 18

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and Dsco are a trademark, of Commerce Technologies, LLC.
Other product names, logos, and brands are the property of their respective owners.
Merchant Request for Cancel Requirements

The following table identifies applicable merchant request for cancel business rules for this merchant relationship.

Users Merchant Request for Cancel Description Applies Notes

All Users Request for Cancel Policy Identifies the business requirements when a Request Yes The Home Depot will send a Request for Cancel
for Cancel message is received. message when a customer contacts them to cancel a
drop-ship item. This will result in an auto-generated
notification requesting the supplier make every effort
to stop shipment of the order. Supplier can receive as
an EDI 860 or via an email notice. Due to the time
sensitive nature of this message, the Email based
notification is recommended.

14 of 18 SUPPLIER GUIDE — The Home Depot (5/11/2022)

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and Dsco are a trademark, of Commerce Technologies, LLC.
Other product names, logos, and brands are the property of their respective owners.
Inventory Advice Requirements

General business rules when inventory is required:

• Merchants expect suppliers to update their inventory data frequently (at least once per day, sometimes more often) to ensure the available
quantities are current and accurate.
 On a daily basis, CommerceHub® provides this inventory data to Merchants in a master inventory feed. The frequency with which these
master inventory feeds are generated and delivered varies per Merchant, based on their established receipt schedule. Through their
OrderStream interface, suppliers can view a particular Merchant’s inventory receipt schedule. For further details, refer to HubHelp.
• It is important for suppliers to understand that they must report inventory data separately for each merchant with whom they conduct
business.
• To provide each merchant with the correct inventory information, the supplier must upload a separate inventory file for each merchant.
• Inventory status designations and meanings are as follows:

Yes The quantity on hand for the item is available for sale

No The item is temporarily unavailable for sale. Note the quantity on hand may not be zero

Guaranteed The item is guaranteed to be available regardless of the quantity on hand. It is good practice to set the Quantity Available field to reflect
your maximum processing capability (i.e., the daily sales volume which, if exceeded, might begin to pose an operational or logistical
problem)

Discontinued The item will be discontinued effective as of the discontinued date. Discontinuation is defined as the point in time at which
replenishment of a product ceases. The merchant is free to continue to sell a discontinued item if the Quantity Available field has a value
greater than zero. If the availability status is set to discontinued, the supplier must enter a discontinued date

• Suppliers are responsible for reporting available stock in such a way as to avoid unnecessary order cancellations.
• When a supplier conducts business with two or more merchants over the CommerceHub network, it is likely that the merchants will carry
some of the same products.

SUPPLIER GUIDE — The Home Depot (5/11/2022) 15 of 18

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and Dsco are a trademark, of Commerce Technologies, LLC.
Other product names, logos, and brands are the property of their respective owners.
  It is the supplier’s responsibility to maintain current inventory information including available quantities for each merchant. The supplier
should take this into account when products are carried by two or more merchants.
Example: For a given item, a supplier may have a total quantity on hand of 100 and may choose to make 75 of these items available to
merchant A and 25 of these items to merchant B. It is not advisable to allocate 100 items to each of the merchants as their combined sales
may be more than the supplier has available.
• All uploaded Inventory Files cannot exceed 3 Megabytes. Files larger than this limit will be rejected.

The following table identifies applicable business rules for inventory policies for this merchant relationship.
Users Inventory Advice Description Applies Notes
All Users Inventory Policy Identifies any inventory policies that may apply. Yes Suppliers are expected to provide daily inventory
updates for items that either the Availability Status
or Quantity on Hand has changed.
All Users Data Requirements Identifies the mandatory fields that must be Yes Mandatory Fields for OrderStream Users:
completed when using the OrderStream interface. - Supplier (Vendor) SKU
- Merchant SKU (9-digits, beginning with '100', '20'
or '3')
- Availability Status
- Quantity Available
- Warehouse ID
- Warehouse Quantity

“Updating the unit cost in CommerceHub does not

update the unit cost in The Home Depot’s system”

Merchant ID: 'thehomedepot'

All Users Inventory Data Validation Identifies the Merchant specific data validation in Yes No Merchant specific validation is currently applied.
place All SKUs issued will be made available to the
Merchant.

16 of 18 SUPPLIER GUIDE — The Home Depot (5/11/2022)

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and Dsco are a trademark, of Commerce Technologies, LLC.
Other product names, logos, and brands are the property of their respective owners.
Processing Schedules Requirements

The following table identifies applicable business rules for processing schedules for this merchant relationship.
Users Schedule Description Notes
All Users Orders Received from Merchant Identifies how often orders are delivered to Orders are received every 30 minutes.
CommerceHub from the merchant (for
informational purposes only).
Suppliers can interact with the CommerceHub
network 24 hours per day, 7 days a week.
All Users Inventory Schedule Identifies how often inventory updates are sent to Inventory updates are sent daily at 7:20 pm Eastern.
the merchant.
The schedule is subject to change at any time.

SUPPLIER GUIDE — The Home Depot (5/11/2022) 17 of 18

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and Dsco are a trademark, of Commerce Technologies, LLC.
Other product names, logos, and brands are the property of their respective owners.
Sample Packing Slips
Following is an example of a packing slip generated for a purchase order.

Figure 1 Sample The Home Depot Packing Slip

18 of 18 SUPPLIER GUIDE — The Home Depot (5/11/2022)

© 2004-2022 Commerce Technologies, LLC, all rights reserved, protected under U.S. and international copyright law
CONFIDENTIAL AND PROPRIETARY MATERIAL OF COMMERCE TECHNOLOGIES, LLC
CommerceHub, the CommerceHub logo, OrderStream, ProductStream, and Keep Growing are registered trademarks, and DemandStream and
Dsco are a trademark, of Commerce Technologies, LLC. Other product names, logos, and brands are the property of their respective owners.