FAQ
1. Which account holders are able to transfer the fund?
Only savings and current individual account holder can able to transfer the fund BRAC bank to
bKash account.
Credit card bill payment / loan installment / DPS account payment/any corporate account is not
acceptable.
2. What is the daily limit for single bKash account fund transfer?
For SMS/E-mail OTP user
Instruction Authentication
Activity Type Type Service Methods Min.Amount Max.Amount
Debit
Authorization
Fund Transfer bKash SMS/Email OTP 50 15,000
For Token- OTP user
Instruction Authentication
Activity Type Type Service Methods Min.Amount Max.Amount
Debit Fund Transfer bKash SMS/E-mai/Token 50 10,000
Authorization
Fund Transfer bKash Token OTP 10001 15,000
3. What is the total fund transfer amount per day?
Total fund transfers up to 30,000 a day but in a single bKash account per day total fund transfer
limit is 15,000
4. What is the per month attempt and limit for fund transfer?
Total attempt per month is twenty and limit is 1,00,000
5. What is the daily attempt limit for fund transfer?
Per day you can made maximum Five bKash transactions but in a single bKash account per day
maximum transfer is Two through your internet banking.
6. Can BRAC Bank reverse a transaction if customers have made a wrong transaction?
As per the Terms & Conditions of Internet Banking, each and every transaction is actually made by
the Customer and he/she has agreed to the condition that BRAC Bank doesn’t reserve any right to
reverse transfer from any beneficiary account. Customer conducts all transactions at his/her own risk.
7. Is it real time fund transfer?
Yes, it is real time fund transfer facility.
8. What is the annual fee for BRAC Bank Internet Banking?
At present, it is absolutely free!! (However, BRAC BANK holds the right to apply charges anytime.)
9. How can I transfer fund from BRAC Bank to bKash account?
To use the “Add Beneficiary” feature you will need to add the bKash account to which
you would like to transfer funds.
You will receive a notification through email from internetbanking@bracbank.com and
an SMS from BRAC BANK confirming the successful addition of the beneficiary
account. Or
You can transfer this fund on a one off basis.
10. When I transfer the fund from BRAC bank to bKash is there any charge?
At present, it is absolutely free!! (However, BRAC BANK holds the right to apply charges anytime)
Please Note: bKash holds the right to apply charges under their Schedule of charge.
11. Can I transfer funds from FCY account to bKash account or vice versa?
No. At this time, fund transfer from FCY account to bKash account or vice versa is not allowed.
12. What do you do in case of any problem regarding Internet Banking services?
You can call our 24-hour Call Center 16221. From overseas call +88 02 55668056 or+88-02-
55668055 .
You can also send an email to: alternate.banking@bracbank.com
