Standard: ISO 9001:2015
SRI VINAYAGA FUTURA TECHNOLOGIES
Issue No./Date:
01/09.04.2021
Document Ref No: QSP- 08
Rev. No./Date:
00/09.04.2021
Title: Corrective Action
1.0 Purpose
To define the methodology to take appropriate corrective action and
preventive action for effectiveness and continual improvement of the
established quality management system
2.0 Scope
This procedure is applicable to the non conformances identified within the
scope of the quality management system, which also includes customer
complaints.
3.0 Responsibility
All Functional Heads
4.0 Procedure
General
The product / process nonconformance are determined according to the
Procedure for Control of Nonconforming product. The system
nonconformance is identified during the internal audit process NC.
All Functional Heads receives the nonconformance identified in the product /
process / system. On receipt of the details of nonconformance, All Functional
Heads prepares Corrective Action Report (CAR) and issues to concerned
staff to initiate appropriate corrective action.
Corrective Action
Quality System Procedure Page 1 of 3
Standard: ISO 9001:2015
SRI VINAYAGA FUTURA TECHNOLOGIES
Issue No./Date:
01/09.04.2021
Document Ref No: QSP- 08
Rev. No./Date:
00/09.04.2021
Title: Corrective Action
On receiving the CAR, for the identified nonconformance the responsible
personnel reviews the nonconformities and takes necessary immediate
actions to correct it to ensure the customers’ activities are not disrupted.
On taking the necessary correction or disposition action, the root causes are
identified by adopting any disciplined problem solving techniques or based on
the past experience.
In identifying the root cause the responsible personnel as mentioned in the
Corrective Action Report may seek the assistance of the people who are
involved in the actual work. On determining the root cause appropriate
actions are taken to avoid the recurrence of the nonconformities.
Responsibility and targets are set to implement the determined action.
The corrective actions taken are applied to other similar processes and
products and controls implemented to eliminate the cause of a nonconformity.
The details of actions taken on correction, root cause and corrective action
are updated in the Corrective Action Report and returned back to Quality
Incharge.
Managing Partner reviews and verifies the actions taken to evaluate the
effectiveness of the action.
5.0 Reference Documented information
1. Corrective Action Report
Quality System Procedure Page 2 of 3
Standard: ISO 9001:2015
SRI VINAYAGA FUTURA TECHNOLOGIES
Issue No./Date:
01/09.04.2021
Document Ref No: QSP- 08
Rev. No./Date:
00/09.04.2021
Title: Corrective Action
Prepared by: Approved by:
Quality System Procedure Page 3 of 3
