Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.

13
 JOB OFFER

Rizza Mae Barretto

CONGRATULATIONS!

Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.13
Dear Rizza Mae,

We are delighted to welcome you in the team of Teleperformance PH!

The specific details of your compensation package will be as listed below for
Vivint.
.

Entitlements Details
PHP14,000.00 (Fourteen Thousand Pesos) gross per
Salary/Base Pay month equivalent to PHP80.46 per hour computed on a
174 hours per month*
Account Allowance*** Php400.00 (Four Hundred Pesos) gross per month
PHP1,000.00 (One Thousand Pesos) per month, non tax
Rice Subsidy*** Granted on first full month after attainment of sixty (60)
days tenure.
20% Night Differential for work performed between 10:00
Night Differential*
PM and 6:00AM
Other Benefits Annual Increase, as per the company’s discretion
*** This is account-specific and subject for removal or change upon transfer/promotion to a
different account or position.
ADDITIONAL BENEFITS BASED ON TENURE WITH THE COMPANY
Earned credits shall be made available for utilization on
Leave credits (PTO)
the first day of the month after serving three (3) months.
Subject to the Group Insurance Policy. Eligibility is after 1
Group Life and Accident Insurance
month of employment.
Subject to the Company’s Health Care Maintenance Plan.
Health Benefits (HMO)
Eligibility is upon reaching 91st day of tenure.

The foregoing benefits and privileges shall be subject to the criteria, conditions, requirements and
other provisions of the COMPANY memorandum, policy or guideline constituting and covering the
above-mentioned benefits, and any amendment thereto.

Unless otherwise provided in the COMPANY memorandum, policy or guideline covering the
above-mentioned benefits*, they shall be subject to tax which shall be borne by the employee.

We would like to remind you that allowances are separate from your basic pay and shall not be
computed as part of any wage premiums (if applicable to the position), separation pay, 13th
month pay, etc.

Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.13
Conforme:
__________________________________

Employee’s Signature over Printed Name

Date: _________________________

Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.13
Before joining Teleperformance:

o Primary Requirements

Within the next 48 hours after accepting this conditional job offer, you are required to submit the
following documents. Additional guidelines for each have been provided in the e-mail sent by your
recruiter.

1. Pre-employment Medical Completion Slip

2. Original NBI clearance/Photocopy of the Receipt and NBI Waiver Form
3. Any proof of Tax Identification Number (TIN)

o Secondary Requirements

For your 1st day of training, you will need to bring the following:

1. SSS (Social Security System Number)

o Any SSS document (photocopy)
o SSS ID/E1/E4/SSS Static Report/Others
2. Philhealth Number
o Any Philhealth document (photocopy)
o Philhealth ID/PMRF/Others
o If ongoing registration, please provide tracking number
3. Pag-ibig Number
o Any Pag-ibig document
o Pagibig ID/Loyalty Card/MDF/MID/others
o If ongoing registration provide tracking number or POP temporary ID number
4. Photo copy of any 2 Valid ID
5. Pictures
o 1 x 1 size colored picture – 6 pcs.
o 2 x 2 size colored picture – 2 pcs.

We are looking forward to officially welcoming you in the team and wishing you a long and
successful career with us.

The earliest possible start date of your training will be on April 29, 2024. The rest of the details will
be provided after you submit your primary requirements.

Looking forward to see you in the meantime , if you have any questions, do you not hesitate to reach
out to us.

Sincerely,
Monea Diane Mapili

Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.13
 CONDITIONAL CONTRACT FOR PROBATIONARY EMPLOYMENT

Date: April 24, 2024

Rizza Mae Barretto

29C Purok 9, Bakakeng North
Baguio City

Dear Rizza Mae;

TPPH, Inc. (“COMPANY”) is pleased to extend to you an offer of employment, conditioned on

your successful completion of pre-employment requirements, as shall be explained below, and in
full compliance with all other terms and conditions herein. Subject to the foregoing, you shall be
engaged as Customer Service Representative at Vivint Smarthomes effective April 29, 2024 in
accordance with the following terms and conditions of this Employment Agreement (the
“Agreement”):

1. EMPLOYMENT STATUS. You agree to be hired and to render services as a Customer

Service Representative on a probationary basis and assigned to work for a Project that will
be indicated by the COMPANY in the attachment of this Agreement. Your services shall
commence on April 29, 2024.

During your probationary employment, the COMPANY shall periodically evaluate your
performance based on the standards for continued employment identified in Section 5 of
this Agreement for six (6) months. You agree that the COMPANY has the right to terminate
your employment at any time even during the probationary period should it determine that,
based on its evaluation of your performance, you have failed to meet its standards and/or
are not fit to continue with this employment. On the other hand, if you meet the standards
for continued employment, you shall become a regular employee.

2. CONDITIONAL EMPLOYMENT. Your successful completion of the pre-employment

requirements is a condition for continued employment. Please refer to the “Pre-
Employment Requirements Checklist” which was given to you during the Job Offer for a
detailed list of your requirements. The COMPANY may withdraw or pre-terminate this
offer of employment if you are unable to submit the requirements per attached checklist
within thirty (30) days from the execution of this Agreement. In the event that the
COMPANY opts not to withdraw or pre-terminate this offer, your failure to successfully
complete all of the requirements as outlined in the subject checklist will merit
corresponding disciplinary action as defined in the Employee Code of Discipline.

In addition to the NBI Clearance submitted prior to the commencement of your employment
stating no negative findings, you hereby agree to renew your clearance and submit the same
stating no negative findings to the HR Department every two (2) years from your hire date

Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.13
 or when required by the company as the business need arises. You also agree to be
subjected to regular background and credit checks as the company may deem fit. Failure to
submit the aforementioned clearance and/or unfavorable results from the background and
credit checks may be a ground for your removal from the company.

It is further understood that you are physically fit to assume your duties and responsibilities
based on the results of the physical examination conducted by the accredited Medical and
Dental Clinics of the COMPANY and represent that you will continue to be physically fit for
the entire duration of your engagement.

You agree that you may be required by the COMPANY to randomly submit yourself to drug
tests, medical examinations and check-ups, and other similar examinations to ensure that
you are fit to work, to determine your qualification to access the COMPANY’s health-related
benefits (when applicable), and/or to comply with the COMPANY’s contractual
requirements with its client to which you may be assigned. In relation to this, you hereby
expressly and categorically agree to allow the COMPANY and/or its clients to access the
results of the drug tests, medical examinations and/or similar examinations for the purposes
mentioned above. In this regard, you hereby release the COMPANY, its directors, officers,
employees and agents from any and all liability or legal responsibility arising from or related
to the use and disclosure of the above-mentioned results.

3. TRAINING PERIOD. In order to assess your aptitude for employment, the COMPANY shall
require you to undergo training sessions before embarking on the actual work. The
COMPANY shall provide for the appropriate venues and training materials for the said
sessions.

Due to tight schedule and special nature of training provided, you are only allowed
one (1) absence during the training period. In case you exceed this allowable absence,
you shall be ineligible to continue the training period and shall then be a justifiable
reason to discontinue your employment.

The COMPANY shall have the right to terminate your training in case of your poor
performance or inability to pass the required achievement scores or certifications
during the training period. In such a case, computation of training pay shall be based
on actual training hours you attended.

4. COMPENSATION. You shall be paid a grossly hourly rate of PESOS: PHP80.46 based on a
monthly compensation of PHP14,000.00 computed on a 174 hours per month basis, payable
semi-monthly, subject to all government mandated deductions such as Withholding Taxes,
Pag-Ibig fund and Social Security System (SSS) deductions and other deductions as may be
required by law.

Monthly compensation, however, shall not include the number of hours or days in the
following instances:
a) When you failed to work during the time you were required to report for work; and
b) When the work has been stopped on account of force majeure or circumstances
beyond the COMPANY’S control (e.g. Delays in project implementation, natural
calamities and the like).

Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.13
 5. STANDARDS FOR CONTINUED EMPLOYMENT. In order to ascertain your suitability and
aptitude for regularization and continued employment, the COMPANY shall assess your
performance at any time during your employment, based in part on the following
reasonable standards, all of which were made known to you at the time of your
engagement:

a. Working relationship / Cooperation with co- e. Skills required in the specific

employees nature of work
b. Attendance/Punctuality f. Initiative and interest in work
c. Quality of work g. Leadership
d. Quantity of work h. Obedience
i. Aptitude

In addition to these, a list of other specific standards which shall also be used to assess your
fitness for continued employment and shall be made known to you by your superior at the
commencement of your employment. Other varying qualitative standards and metrics such
as key performance indicators which may change from time to time as may be required by
the COMPANY’S clients, and business and operational requirements shall likewise be used in
assessing your aptitude and shall be made known to you prior to their imposition.

In the event that your performance is determined to be unsatisfactory, or falls short of the
performance standards or criteria required by the COMPANY, or in the event that grounds
provided under Philippine Law, including the Labor Code, are established to justify your
termination, the COMPANY has the right to terminate your services at any time, subject to
observance of due process as may be required by law.

If your services are terminated during this employment, you shall be entitled to collect only
your salaries up to the end of the working hour of the last day of actual service, unless
otherwise provided in this Agreement, subject to the same government-mandated
deductions such as SSS Loans among others.

6. PERFORMANCE MONITORING. You hereby agree that authorized COMPANY

representatives are entitled and authorized to monitor, listen-in, retrieve, record, or in any
manner use or employ your live conversations/business transactions over the telephone and
retrieve, gather or access any and all data or information you may enter or encode into the
COMPANY’S computer network and/or devices at any time during the course of your
employment to ensure that quality standards are maintained.

7. WORKING HOURS. Generally, you are required to work for a minimum of eight (8) to ten
(10) hours a day for a total of at least forty (40) hours per week. These may be scheduled
any time between four (4) to six (6) days a week, from Monday to Sunday. Rest days may be
scheduled on weekdays and may not be consecutive depending on the needs of the
business. Work schedule shall be determined by the COMPANY and may be subject to
change as the exigencies of the business may require. Scheduled hours of work shall not be
construed as a guarantee of work and may be reduced for valid business reasons. At all
times, the COMPANY shall observe the requirements of law in scheduling work hours.

Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.13
 You further agree to execute documents necessary for the COMPANY’s implementation of
flexible work arrangements including but not limited to compressed workweeks and flexi-
time executed in accordance with the existing labor standards

8. DAYS AND TIME OF REGULAR WORK AND TARDINESS. The COMPANY espouses a “no
work no pay” policy. You agree to abide by the established work hours of the COMPANY
and/or work schedule assigned by your immediate superior and/or Department Head and
waives the right to compensation for time lost from established work hours on account of
tardiness, undertime, absences or other similar circumstance where the normal working
hours are not observed in accordance with the COMPANY’s policy and local labor laws.

9. HOLIDAY WORK. The COMPANY shall observe only Philippine legal holidays. In the event
that a foreign holiday is observed or declared by the account or customer that you are
assigned to, you shall be required to file this non-working day as a leave of absence with or
without pay. Due to the nature of the business, you may be scheduled to work on a
Philippine holiday. This may entitle you to the applicable premium pay subject to the
eligibilities and computation under the law.

10. SPECIAL BENEFITS. Upon your successful completion of the training period and your
commencement of actual work for the account or department that you will be assigned to,
you shall be entitled to special benefits and bonuses as specified in the Schedule of Benefits
which was given to you and only specific to the account or department you were assigned
to. These benefits and bonuses are given at the COMPANY’S sole discretion and their grant
should not be deemed as COMPANY policy or as constituting COMPANY practice, as their
availability depends on various factors, such as but not limited to, existing contractual
conditions with clients, and the profitability of the business.

11. COMPANY RULES, REGULATIONS AND POLICIES. You shall abide by established
COMPANY rules, regulations and policies which are made available to you online via the
COMPANY’s system. You shall also comply with such other rules and regulations that now
exists and/or may hereafter be promulgated by the COMPANY. It shall be your responsibility
to read, study, know, understand, and acknowledge the rules immediately upon their
promulgation.

12. WORK PRODUCT. You agree to assign to the COMPANY as its exclusive property, the
entire right, title and interest of all inventions, innovations and/or ideas developed or
conceived solely by you or jointly with others at any time during the term of your
employment and which inventions, innovations and/or ideas relate to the actual or
anticipated business activities of the COMPANY or result from, or are suggested by, work
done for the COMPANY.

13. CONFIDENTIALITY AND NON-DISCLOSURE. You agree that for and during the entire
duration of your employment, any and all kinds of information and data pertaining to the
COMPANY, any of its PARTNERS, or AFFILIATES, and any of their ACCOUNTS or CLIENTS, or
any of the CLIENTS’ customers, including, but not limited to, customer data and account
information, the COMPANY’S internal systems, procedures and processes, and such other
similar data or information in connection with or obtained through, from or as a result of

Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.13
 your employment (“confidential information”) shall be considered confidential and shall be
kept as private and privileged records of the COMPANY. These confidential information
shall be used exclusively for and on behalf of the COMPANY and its CLIENT/S and shall not
be reproduced or divulged to any person, firm, corporation, or other entity except upon
direct written authorization of the COMPANY, through its duly authorized representative.

Upon termination of this Agreement for any cause, you shall continue to treat and keep as
private and privileged such confidential information as described in this Section and shall
not release or in any way disclose such confidential information to any person, firm,
corporation, or other entity, in any manner or form, either by statement, deposition, or as a
witness, except upon direct written authorization of the COMPANY through its duly
authorized representative.

Violation of this provision shall constitute a ground for your dismissal from employment and
you further understand that any violation of the confidentiality obligations under this
Paragraph 13 may cause grave and irreparable damage to the COMPANY that shall render
you liable to pay liquidated damages in the amount of at least Fine Hundred Thousand Pesos
(Php500,000.00). The COMPANY reserves the right to institute the appropriate civil action
and exhaust other legal remedies available to recover damages and other relief against you
for any unauthorized revelation or disclosure of such confidential information. The
COMPANY shall likewise be entitled to an injunction by any competent court or authority to
enjoin and restrain the unauthorized disclosure of such confidential information, and you
warrant your cooperation with an application for and implementation of such processes.

You further agree that upon your termination or separation from employment for any cause
whatsoever, you shall forthwith surrender to the COMPANY, in good condition, without
need of demand, and without retaining copies or excerpts thereof, all confidential and
proprietary information, and any other information not specifically designated by the
COMPANY for release to the public that may come into your possession during your
employment, including company brochures, handouts, manuals and/or project-related or
client-related documents and the like. You shall, without need of demand, also surrender all
other COMPANY property in your possession upon your termination or separation from
employment.

14. POLICY ON SOCIAL MEDIA. In line with Paragraph 13 above on confidentiality, any form
of disclosure, transmission and/or communication of internal, client, customer, proprietary
and confidential information, as defined above, to any person or in social media (such as
Twitter, Facebook, Instagram etc. ) without specific written approval from the data owner or
COMPANY is strictly prohibited.

Any violation of this provision shall be dealt with in accordance with the existing policies of
the COMPANY. A violation of this provision may result to the appropriate disciplinary action,
up to and including termination.

15. NON-SOLICITATION. You agree that during your employment and even after your
employment with the COMPANY, you shall neither call nor solicit, either for yourself or any
other person, firm, corporation, or other entity, any of the employees or customers of the
COMPANY and/or its affiliates and/or subsidiaries, whom you called, with whom you

Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.13
 became acquainted, or of whom you have learned, during your employment, nor shall you
make known to any person, firm, corporation, or other entity, either directly or indirectly,
the names, addresses of any such employees or customers, or any information relating in
any manner to the COMPANY’S trade or business with such customers and/or employees.

Violation of this provision shall constitute a ground for your dismissal from employment
and/or may cause grave and irreparable damage to the COMPANY that shall render you
liable to pay liquidated damages in the minimum amount of Five Hundred Thousand Pesos
(Php500,000.00). The COMPANY reserves the right to institute the appropriate civil action
and exhaust other legal remedies available to recover damages and other relief against you
for the violation of the Non-Solicitation Clause of this employment contract. The COMPANY
shall likewise be entitled to an injunction by any competent court or authority to enjoin and
restrain the unauthorized acts mentioned in this contract, and you warrant your
cooperation with an application for and implementation of such processes.

16. TRANSFER AND RE-ASSIGNMENT. You agree with and recognize the COMPANY’S
management prerogative to transfer or re-assign you to work in another line of business,
account, or any affiliated entity or subsidiary at the COMPANY’S sole discretion and at any
time during your employment. You agree that due to the nature of the business of the
COMPANY, the COMPANY may transfer you to various client lines of business or accounts or
transfer you to different sites, positions, sections, or departments. You further agree that
The COMPANY may assign this agreement and any of The COMPANY’s rights and obligations
to any of its affiliates or assignee. You agree that refusal to such transfer or refusal to follow
procedures for transfer including attendance in meetings and interviews for purposes of skill
assessments and possible re-deployment to other client accounts is considered as
insubordination and shall be dealt with in accordance with existing policies.

17. TERMINATION. The COMPANY also reserves its right to terminate your employment at
any time, based on established COMPANY policies or on any of, but not limited to, the
following grounds:

(a) Your performance is unsatisfactory and falls short of the performance standards set by
the COMPANY and made known to you at the start of your employment or any other
standards set during the course of your employment;
(b) You commit acts in violation of the COMPANY’S rules and regulations;
(c) You commit serious misconduct or willful disobedience of the lawful orders of the
COMPANY or its representative/s in connection with your work;
(d) You grossly and habitually neglect your duties;
(e) You commit fraud or willful breach of the trust reposed in you by the COMPANY or its
authorized representative/s;
(f) The conditions under which the you have been employed no longer exist;
(g) You commit crime or offense against the person of any authorized representative of the
COMPANY or any member of the representative’s family;
(h) Any other ground for termination contained in or referred to in this Agreement;
(i) You commit any cause analogous to the above; or
(j) Such other just or authorized cause/s as provided in Philippine law, including the Labor
Code;

Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.13
 18. RESIGNATION. You agree that The COMPANY has invested resources in your hiring and
will be investing additional resources on your training so you may acquire relevant specific
skills required by The COMPANY’s clients and/or existing operations and such that such
training is unique and requires substantial amount of time to learn. You also recognize
that The COMPANY will incur additional costs in the recruitment, hiring and training of your
replacement. Accordingly, you agree to provide The COMPANY with a written notice at least
thirty (30) days before your intended date of resignation (hereafter referred to as the
“notice requirement”). You agree that you are expected to continue to report for work for
the whole duration of the said 30-day period. You acknowledge that failure to comply with
such notice requirement will prejudice the operations of The COMPANY and failure to report
for work during the subject period is considered as a violation of notice requirement. You
agree that your violation of the foregoing notice requirement shall entitle The COMPANY to
collect from you as liquidated damages an amount equivalent to your daily wage for each
day of breach without prejudice to other damages that maybe later proven. You authorize
The COMPANY to deduct the foregoing amount from your compensation/final salary
without the need of further written demand. Such deduction is without prejudice to The
COMPANY’s right to claim any remaining balance from you should your compensation/final
salary shall not be sufficient and to enforce The COMPANY’s other legal claims and
entitlement to additional damages for violation of other provisions of this employment
agreement.

19. CONSENT TO RELEASE INFORMATION. You authorize the COMPANY to release all
information and documentation relevant to your employment with the COMPANY to third
parties, such as but not limited to application records, academic records, medical records,
and employment records such as performance data, scorecards and other relevant
demographic records for monitoring, statistical analysis, investigations in relation to fraud or
possible court cases that may be filed by clients or third parties, or for cases where the
company believes in good faith that your health and well-bring is
compromised. Furthermore, you expressly and categorically agree to allow the COMPANY
and/or its clients to access these records and release the information to third parties as it
deems fit. You understand that all records and data that may be collected from you during
your tenure with the COMPANY, may be released to individuals from other Teleperformance
companies, units, or subsidiaries and third parties, where it is relevant and appropriate. You
give permission for the individuals from these units or subsidiaries to have access to the said
records / documents. You authorize the company to transfer your personal information
outside the Philippines where they will be stored. You further authorize the company to
purge all documents in relation to your employment after ten (10) years from your
separation date.

20. NON-WAIVER. The failure of the COMPANY at any time to demand your performance
of any provision expressed in this CONTRACT shall in no way affect the COMPANY’S right
thereafter to enforce such provision nor shall the waiver by the COMPANY of any breach of
any provision expressed in this Agreement be taken or held to be a waiver of any succeeding
breach of such provision or as a waiver of the provision itself.

21. WARRANTIES AND REPRESENTATIONS. You hereby agree that all personal information
which you submitted to the COMPANY is true and correct. You warrant that you are at least

Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.13
 eighteen (18) years of age and have sufficient knowledge and understanding to bind yourself
to legal agreements.

You also agree not to seek part-time employment in any other firm or entity during your
employment with the COMPANY without the express written approval of authorized
Company representatives. You further warrant that you hold no position in any other firm or
entity other than that which you have duly informed the COMPANY in writing.

22. AMENDMENT OF AGREEMENT. There can be no verbal agreements between you and
the COMPANY or any of its agents/representatives affecting this Agreement. No
amendments of the terms hereof shall be binding upon either party to this Agreement
unless said amendment has been confirmed in writing, attached as an amendment and duly
signed by both you and the COMPANY.

23. SEPARABILITY CLAUSE. If any provision of this Agreement is held by any competent
authority to be invalid or illegal or unenforceable, in whole or in part, the validity, legality or
enforceability of the other provisions of this Agreement and the remainder of the provision
in question shall not be affected.

24. This is NOT a contract of adhesion. You are free to (i) accept or reject the terms of
employment offered by the COMPANY; (ii) secure legal advice where appropriate.

25. EFFECTS OF SIGNATURE/ACCEPTANCE. You acknowledge that you have read and
understood this contract, its contents and effects. You further acknowledge that you are
familiar with the language of this contract, and, where unfamiliar, it has been translated in a
language known to you.

If you acknowledge that you have read and fully understood this Agreement and that you willingly
and voluntarily assent and consent to the terms and conditions thereof, with full knowledge of
your rights under the law, please sign on the space provided below.

You agree that upon signing of this Agreement, the COMPANY is free from any liability or legal
action for which you are involved or shall be involved relative to your previous employment.

We welcome you into our organization and trust your association with us shall be mutually
beneficial.

Very truly yours,

Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.13
Rachel Majito-Cacabelos
Vice President, Human Resources

Conforme: I acknowledge receipt of the original of this letter- agreement and agree to all terms
and conditions stated therein

______________________________

Date/Name and Signature

Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.13
Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.13
Signed by Rizza Mae Barretto | rm.barretto.wrk@gmail.com | April 24, 2024 11:31:00 AM UTC | 120.29.77.13