PfizerWorks
Case Study Analysis
Efficiency Through Strategic Outsourcing
Presented By/
1. Mohamed Ahmed Hassan 2. Peter Wagih 3. Ahmed Mohsen
4. Mohamed Khairy 5. Yara Bahaa
1
Table of contents
01 02 03
Introduction to Understanding Structural
PfizerWorks Pfizer Works Implications
04 05
Suitability for Role of
Other Structure &
Organizations Conclusions
2
01-Introduction to Pfizer
1. Global pharmaceutical company
2. Focus on innovation and R&D
3. Challenge: Time-consuming admin tasks
for Harvard MBA Staff
4. Need for productivity boost
3
Problem Statement
20-40% 1. 20-40% time on admin
Admin Work 2. Reduced strategic work focus
60-80%
3. High-level executives impacted and underutilized
4. Delays in critical decisions
Work Time Strategic Work
5. Less time for innovation
4
Problem Statement
1. Fault in Organizational Structure
2. Assigning Task and Resp. was not
accurate
3. Over Work Specialization
4. Narrow span of control
5
What is PfizerWorks?
1. Office of the Future (OOF).
Step 1
Step 2 Step 3
Employe
Submit the Outsourced 2. Internal outsourcing solution
review the
request team Role
task
3. Outsource routine tasks easily
4. Submit request online
5. Support team handles work
6
How OOF (outsource) Operates
Two Indian outsourcing firms
Cost charged to departments
Clarify needs with support team
Quick turnaround on tasks
7
Employee Perspective
1. Network Organization
2. Work Arrangements: Contingent
Workers
3. Strategic focus regained
4. Example: Joe Cain’s experience
5. Tasks completed faster
6. “Personal consulting organization”
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Positive Structural Implications
Plant Manager
Manager Manager Manager Manager
Manager HR
Engineering Accounting Manufacturing Purchasing
1. Improved work specialization 3. Functional Departmentalization
2. Narrow span of control 4. Mechanistic Organization
5. Chain of Command: Streamlined decision-making
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Time and Cost Savings
1. 66,500 work hours saved
2. Lower administrative costs
3. Higher strategic output
4. Improved department productivity
Productivity
10
Enhanced Employee
Satisfaction
1. More engaging strategic tasks
2. Reduced burnout from admin work
3. Career development focus
4. Alignment with personal strengths
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Negative Structural Implications
1. Risk of operational detachment
2. Dependency on external teams
3. Cost burden on departments
4. Potential delays in task completion
12
Suitability for Other
Types of Organizations
1. Organizational strategy
2. Organizational size
3. Technology
4. Environmental Uncertainty
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Where It Might Work
1. Organizations with focus on Innovation
2. Large Organizations
3. Knowledge based Organizations
4. Rapidly changing environments
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Where It Might Not Work
1. Detail-oriented manual work
2. Small Organizations : Cost barriers
3. less technological Organizations
4. stable environments
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Role of Structure at Pfizer
01 Aligns tasks with expertise
Expertise
02 Supports strategic collaboration Collaboration
Faster decisions with
03 streamlined processes
Chain of Command
Optimized resource
04 use
Optimization
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Summary of Key Insights
PfizerWorks boosts Strategic focus for
productivity 01 02 employees
Positive and negative Potential for other
implications 03 04 industries
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Conclusion
1. PfizerWorks: Strategic game-changer
2. Balancing benefits and challenges
3. Key to unlocking efficiency
4. Questions?
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Thanks!
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