Page 1 of 4
CONTACT US
stwater.co.uk
ACCOUNT NUMBER
8670096953
SUPPLY ADDRESS
08401_1625189030<26917>_S13457-PK6595/1 A
MRS H HZ KECHICHE 58 GOLDSMITH ROAD,
58 GOLDSMITH ROAD WORCESTER
WORCESTER WR4 9JP
WR4 9JP
ISSUE DATE
30 Oct 2024
Your amended
account is
£143.45
In credit
0 0 8 6 9 0 0 9 2 2
7 Sep 2023 10 Sep 2024
Customer reading Actual reading
Billing period
369 days
Please refer to your payment schedule displayed in this bill.
Surface water and highway
Fresh water drainage
Total spend
Total £130.40 Total £41.30
This is the good stuff that comes from
£260.24 This is the water that drains from your property
the taps.
into our sewers, and the water that drains from
public roads into our sewer network.
Your water usage
53m 3
Waste water
Total £88.54
Any water that's been flushed or gone down a
Your average daily spend
plughole.
£0.71
Page 2 of 4 ACCOUNT NUMBER 8670096953
YOUR BILL BREAKDOWN
Previous account activity
Balance at last bill £131.49 cr
Cancelled charge on 11 September 2024 Water Supply £130.40 cr Support Available
If you or somebody in your home
Cancelled charge on 11 September 2024 Used Water £88.54 cr
has some additional needs i.e. - a
Cancelled charge on 11 September 2024 Meas Drainage £24.44 cr medical condition, disability,
restricted mobility, or low hearing
Cancelled charge on 11 September 2024 Highway Drainage £16.86 cr
/ vision - Our Priority Services
Payment received on 01 October 2024 £11.96 cr Register could help. The aim of
the register is to make sure we
Balance before this bill £403.69 cr are providing the right help to our
services and support you during
supply interruptions. We're also
able to provide help with paying
Billing period 07 September 2023 - 31 March 2024 = 207 days your bill if you're in financial
difficulty.
Your Meter 16MU078798 Ý15mm¨ Visit stwater.co.uk/support to
Previous Reading 00869 Customer reading - Latest Reading 00898 Estimated reading apply or call us on 03457 500 500 .
3
Water usage 29.73m
Surface water and
What is waste water?
Fresh water Waste water Waste water is any water thats
highway drainage
been flushed or gone down a plug
hole.
Usage charge £52.28 Usage charge £34.83 Fixed charge £13.45
@ @
Your used water charge is based
3 3
for 29.73m ( 175.87 for 28.25m ( 123.33 (Band 1- Flat, Terrace,
on 95% of your fresh water
3 3
pence per m ) pence per m ) Other) returning to us to be treated into
Standing charge
i £19.25 Standing charge
i £13.17 Highway Drainage £9.28
the nice clean stuff again.
Subtotal £71.53 Subtotal £48.00 Subtotal £22.73
Surface water drainage
If you think that surface water or
ground water does not drain off
Average daily spend £0.35 Average daily spend £0.23 Fixed daily spend £0.11 your property into our sewers,
then please let us know as your
bill could be lowered. For more
Subtotal for period £142.26
information, please visit us at
stwater.co.uk
Billing period 01 April 2024 - 10 September 2024 = 162 days Highway drainage
This is for any water that flows
Your Meter 16MU078798 Ý15mm¨
into our sewer network from
Previous Reading 00898 Estimated reading - Latest Reading 00922 Actual reading
public roads. This is paid by all
3
Water usage 23.27m customers connected to our
sewers. For further information
Surface water and
Fresh water Waste water visit
highway drainage
stwater.co.uk/highway-drainage
Usage charge £42.32 Usage charge £28.74 Fixed charge £10.99
@ @
To find out more about your bill and
3 3
for 23.27m ( 181.95 for 22.10m ( 130.08 (Band 1- Flat, Terrace,
what is included, go to
3 3
pence per m ) pence per m ) Other) stwater.co.uk/ourserviceexplained
Standing charge
i £16.55 Standing charge
i £11.80 Highway Drainage £7.58
Subtotal £58.87 Subtotal £40.54 Subtotal £18.57
Average daily spend £0.36 Average daily spend £0.25 Fixed daily spend £0.11
Subtotal for period £117.98
Registered in England & Wales. Registered No. 2366686. Registered Office: Severn Trent Centre, 2 St John's Street, Coventry, CV1 2LZ
OTM_33401_v78 B4Uv11.8 B4Mv11.5 B8HHv8.8 R8.20.250 OTM_08401_v1
Page 3 of 4 ACCOUNT NUMBER 8670096953
08401_1625189030<26919>_S13458-PK6595/2L
TOTAL SPENDING FOR YOUR BILL
Total billing period: 07 September 2023 - 10 September 2024 = 369 days
3
Total water usage 53m
Surface water and
Fresh water Waste water
highway drainage
Total spend £130.40 Total spend £88.54 Total spend £41.30
Balance before your bill £403.69cr
Total for billing period 07 September 2023 - 10 September 2024 £260.24
BALANCE AFTER YOUR BILL £143.45cr
A
Save money on your
30 Oct 2024
3 water bill
0.14m per day
Check out our range of free
0.14m
3 20 Oct 2023
3
0.27m per day
water saving products and
our special offers on water
efficiency showerheads and
per day 07 Mar 2023
3 water butts, visit
0.89m per day
stwater.co.uk/savewater
The Direct Debit Guarantee
] This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
] If there are any changes to the amount, date or frequency of your Direct Debit Severn Trent Water will
notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request
Severn Trent Water to collect a payment, confirmation of the amount and date will be given to you at the
time of the request
] If an error is made in the payment of your Direct Debit, by Severn Trent Water or your bank or building
society you are entitled to a full and immediate refund of the amount paid from your bank or building
society
] If you receive a refund you are not entitled to, you must pay it back when Severn Trent Water asks you to
] You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written
confirmation may be required. Please also notify us.
Got a problem with your Why not manage your Contact us if you are
water supply? account online & go struggling to pay
Spot a leak in your area or paperless? Were here to help you and have a
have a problem with your fresh No need to phone , you can do wide range of schemes available.
or waste water? Our lines are almost everything online- pay,
open 24/7: move house, set up a Direct Please call us on 03456 022 777
Debit, give us a meter reading. so we can have a chat about the
0800 783 4444 You name it, weve got it covered! options.
Its easy and will save you heaps
You can also report any issues of time.
or problems you spot online at
stwater.co.uk . We want to fix Its quick and easy to register
any problems as soon as your details with us online at
possible. stwater.co.uk
Page 4 of 4 ACCOUNT NUMBER 8670096953
Our Service Standards and Alternative Formats Available
Terms & Conditions
Our Codes of Practice are for guarantees of Large print or Braille? If you require
our service to you as a valued customer.
View our Service Standards and further a different bill format please contact us
Terms & Conditions online at
stwater.co.uk you can also request these and well be happy to help. Visit our website
03457 500 500
by contacting us.
or call us on
You can write to us
Severn Trent
PO Box 407
Privacy Notice
We collect personal data which we use to manage customers accounts. We may also use
Darlington DL1 9WD
personal data to contact customers about water related goods and services. If you do not
If things go wrong
wish to be contacted please contact our Customer Care team.
We never like to hear that weve let a
We may share with and obtain personal data from other utilities, local authorities,
customer down and always want you to get
government departments, credit reference agencies and other companies to maintain
in touch to let us know whats happened.
up-to-date customer records, for use in credit decisions, fraud prevention and to pursue
Please get in touch as soon as possible on
debtors. We may also share your personal data with third party contractors who provide
the numbers below, well try our hardest to
services to us. We may transfer your personal data to any country only for the purposes
sort your problem when you first make
mentioned.
contact, if we cant well aim to contact you
back within 24 hours, or at a time more
You can see our privacy notice at: https://www.stwater.co.uk/legal/privacy/. If you wish to
convenient for you. You can also contact us
see the personal data we hold on you, you should make a subject access request in writing
via Whatsapp or via our website
to: SAR Officer, Severn Trent Water, 2 St Johns Street, Coventry, CV1 2LZ
stwater.co.uk .
Credit Reference Agencies
Bills and payments 03457 500 500
We share and receive data from credit reference agencies(CRAs). This helps us to make
informed and fair decisions about our customers' ability to pay, it also helps us to keep our
Waste and Water Services 0800 783 4444
prices lower.
If youve followed our complaints process
Data sharing with CRAs will have a POSITIVE impact on your credit score when you pay
but you still think we could have done more
your bills on time.
to help, or if we haven't been able to sort
things out within 8 weeks, we will let you
You're at risk of a negative impact if you don't pay your bill on time or keep up to date with
know that you can get in touch with CCW
your payment plan.
who will help resolve the issue where they
can. You can visit their website
If you're struggling to pay, please let us know.
www.ccwater.org.uk, call them on 0300
0342222, or you can write to them at
CCW, 1st Floor, 23 Stephenson Street,
Birmingham, B2 4BH .
