SANJEEV RAMESH
TECHNICAL SUPPORT SPECIALIST
PROFESSIONAL PROFILE
Experienced Professional with strong passion for innovation. 6 years
of experience in tech corporate. Proven track record for customer
CONTACT satisfaction and been awarded for the same. Skilled in support &
technology. Eager to contribute my skill and drive positive change in
a dynamic organisation.
+918220166602
sanjeevrameshr@gmail.com WORK EXPERIENCE
No: 17, Indra Nagar,
2nd Street, KNG Pudhur, Reporting
Coimbatore - 641025 Organisation Designation Duration
Authority
Associate
COMPETENCIES Rently Software Technical June 2022 -
Team
Development Support Specialist Present
Manager
High on Integrity.
Analysis & Reporting. Assistant Operation Jan 2022 -
Concentrix
Business Planning & Manager Manager May 2022
Management.
Senior Catalog Team Sep 2021 -
Strong in Team & People Amazon
Specialist Manager Jan 2022
Management.
Organised & Well Structured at Resolution Team Oct 2020 -
Amazon
work. Specialist Manager Sep 2021
Independent & Self Motivated.
Committed to Deadline & Customer Service Team Oct 2017 -
Amazon
Associate Manager Oct 2020
Schedules.
PROFESSIONAL SKILLS ROLES & RESPONSIBLITIES
Exceptional communication & Rently Software Development Pvt Ltd.
team handling skills. (June 2022 - Present)
Successful working in team
environment as well as Research & Identify solutions to software and hardware issues.
independently. Diagnose & troubleshoot technical issues including account setup.
Ability to work under pressure and Understanding of how to troubleshoot hardware and software
multi task. issues.
Ability to follow instructions and
Experience Providing technical-oriented customer service.
deliver quality results.
Troubleshooting IOT Devices ( Rently products )
Concentrix Technologies India Pvt Ltd. - Assistant Manager
ACHEIVEMENTS
(Jan 2022 - May 2022)
State & District Level Basket
Ball Player. Ensure Success : Oversee customer satisfaction and quality metrics.
Won Overall Championship in ensure metrics are met and maintained at a higher standard.
School Level. Influence the lives of others : Develop, train and manage team
Was selected as Trainer among members. review team member’s performance and discuss area of
the entire site based on the
improvement & excellence.
performance and handled 2
batches with count of 25 and Take the lead: Maintain service level within the target, identify key
met the target. issues and act towards communicating and resolving them.
Won Legendary Award among Keep management updated : Relay important information in the
the entire site for creating Best form of timely and accurate report.
Customer Experience.
Amazon Development Centre India - Senior Catalogue Analyst
INTERNSHIP (Sep 2021 - Jan 2022)
Handled the vendor onboarding process
Institutional Training
Following up with vendors on completing the registration process
Company: Kristal Group of
Companies, Bangalore Support vendors globally to commence business with Amazon.
(Duration - 4 weeks)
Amazon Development Centre India - Resolution Specialist
(Oct 2020 - Sep 2021)
TRAINING & WORKSHOP
Attended two days training Creating and implementing strategies that team members use to
program on ‘Leadership Skills at reach the goals.
Nals, Coonoor. Create and distribute regular reports to the management that
Attended ‘Workshop on show the progress of the project.
Banking Opportunities’ at Sri
Built sustainable relationship of trust through open and
Krishna Arts & Science College.
Attended Workshop on ‘Key interactive communication.
Mind’ (Personality Offer necessary training and one on one sessions to ensure
Development Program) at better performance of team members.
S.B.K.V Provide regular support and encouragement to keep team
members motivated and work towards a common goal.
FIELD VISITS
Amazon Development Centre India - Customer Service Associate
(Oct 2017 - Oct 2020)
Manufacturing process report
at V Guard Industries Ltd,
Coimbatore. Met Personal / Team targets.
Pricing Strategies at Big Bazaar Handled complaints and provide appropriate solutions to
Super market, Coimbatore.
support the customers.
Retailing Strategies at Brook
Fields mall, Coimbatore. Build sustainable relationship of trust through open and
Industrial Visit at Infosys, interactive communication.
Bangalore.
LANGUAGES EDUCATION
Tamil Bachelor of Business Administration
Sri Krishna Arts & Science College, Coimbatore
English ( 2014 - 2017 )
Malayalam, Class XII
S.B.K.V. Matriculation Hr Sec School,
Kanada,
Coimbatore ( 2014 )
Thulu Class X
S.B.K.V. Matriculation Hr Sec School,
Coimbatore ( 2012 )
PERSONAL PROFILE
Father Name : Mr. K.N. Ramesh Babu (late)
Date of Birth : 18 September 1996.
Marital Status : Single.
Nationality : Indian.
Interest & Hobbies : Playing Basket ball, Travelling.
Place : Coimbatore
Date : Signature
Declaration
I Sanjeev Ramesh.R hereby declare that the information furnished above are true to my knowledge.
