DARSHIL PANDYA
RESUME SUMMARY
7573044724
Professional Consultant with 8+ years of experience working in BFSI,
and Cloud domains with multiple clients worldwide and leading darshilhpandya@gmail.com
enterprise level digital transformation projects. A proven track record in
providing strategic guidance and delivering successful business linkedin.com/in/darshil-
solutions through conducting in-depth analysis, identifying areas for pandya/
improvement, and implementing effective strategies to optimize
operational performance. During the tenure, acquired expertise in
Strategic Consulting, Client Management, and Team Leading along with
technical proficiency in C#, ASP.NET MVC, Azure, and AI/ML.
EDUCATION
PROFESSIONAL EXPERIENCE 2021-22
Indian Institute of
May 2022 – Present | Quantiphi, Bangalore Management - Calcutta
Associate Engagement Manager MBA for Executives
Leading a team of 5 BAs for multiple BFSI client engagements to 2009-13
help clients achieve digital transformation and organizational
Gujarat Technological
change management to reshape customer business using AI/ML
University
use cases.
Working closely with clients to understand the current state and B.E., Information Technology
develop strategic roadmap through gap analysis and business
initiatives prioritization. SKILLS
Spearheaded the team to establish Shared Services/Center of
Excellence unit for AI/ML applications in one of the leading Agile Methodology
American multinational financial services corporations to
achieve improved reusability of resources and reduction in
operational costs. Business analysis
Mar 2020 – Mar 2021 | Microsoft, Hyderabad Consulting
Support Engineer
Demonstrated leadership in working with clients to resolve the Gap analysis
Azure App Services queries and issues with 100% SLA
compliance. Requirement Gathering
Exhibited customer obsession, collaborated with multiple
product teams, and engaged on critical severity cases to provide
root cause analysis and resolutions instantly. Cross-functional teams
Instituted a last quality response email template to educate and
advise clients on opportunities for self-help and solution Prioritization Roadmap
improvements using Azure offerings and achieved team's
average customer satisfaction score (CSAT) of more than 4.8/5
for the year. Interpersonal skills
Product Development
Jun 2018 – Mar 2020 | NCR Corp., Hyderabad CERTIFICATIONS
Software Engineer II
Aug 2020
Led the offshore team of 3 engineers to enhance the warehouse
AZ-900: Microsoft Azure
management system and established engineering processes
employing agile methodologies to efficiently manage client Fundamentals
requirements and achieve the project objective. Microsoft
Supervised and developed a new reporting module facilitating
clients to generate reports directly from the application, thereby Mar 2015
achieved 20% higher efficiency by removing the need to feed MCSD 70-483 : Programming
data to external report generator tools. in C#
Microsoft
Mar 2018 – Jun 2018 | Cognizant, Hyderabad
Associate Projects
ACCOLADES
Shouldered the responsibility of understanding client
requirements and engineered the product architecture for a Dec 2019
fortune 500 firm. ABOVE AND BEYOND
Coached 15 freshers on the basics of Javascript and
Recognition
ASP.NET MVC to elevate their technical proficiency. NCR
Mar 2014 – Feb 2018 | Capgemini, Hyderabad Dec 2017
Associate Consultant INNOVATION Award
Capgemini
Worked with America’s leading tobacco producers to understand
requirements and develop a web application on azure cloud using Dec 2015
MVC & Angular to maintain materials & suppliers’ details and iEvolve Automation Award
forecast material costs. Capgemini
Conceptualized, and developed an innovative solution for a
fortune 100 client to automate the process of code review and
Sep 2014
adding documentation tags leading to reduction in project hours
along with cost savings of more than USD 33000; received iEvolve Team Of The Quarter Award
Automation Award 2015. Capgemini
Worked with a leading medical device manufacturer to develop a
desktop tool using WPF to monitor patients’ vitals, generate Aug 2014
reports and calibrate & upgrade the medical device software. Pat On The Back Award
Designed and developed a product to automate the support query Capgemini
resolution process in IT operations using Chatbot and RPA through
API Integration; reduced operation time by 35% and won
Innovation Award 2017.
