CHAPTER 5

LAUNDRY LINEN AND GUEST CLOTHES

Topics:

1. Kinds of Laundry Equipment

2. Collect laundry for laundering functions
3. Perform laundering functions
4. Process laundered item
5. Return laundered item

Learning Outcomes:

1. Know the proper procedure in collecting laundry for laundering functions

2. Perform laundering functions
3. Process laundered item
4. Return laundered item

INTRODUCTION

The laundry department is critical to the success of the housekeeping Department.

It is responsible for washing the tons of soiled linen and uniforms that are generated
daily. The supply of fresh linen is crucial to be able to
make rooms available for sale or for food and banquet outlets to be ready to sell their
food and beverages services. In other words, the revenue generating capacity is greatly
enhanced or impaired by the efficiency of the laundry services.
 Guest Guests
Restaurants
Floors

Banquets
Linen LAUNDRY
DEPARTMEN
Room
T

Outside
All Catering
Uniform
Uniformed
Room services

Room

Functions Dependent on the laundry

Function of linen and Laundry section

Responsible for the processing of all requests for laundry service, including
guest’s laundry, employees’ uniform and linen for banquet functions.

DISTRIBUTION OF RESPONSIBILITIES OF LAUNDRY STAFF

Linen and Laundry Supervisor

To direct, monitor, lead and control all activities relating to linen and laundry
service
Check the quality of laundry service
Manage overall daily operations of the Linen Room.
Ensure quality controls are in place for all linen processes, rejecting any
exceptions.
Responsible for maintaining cleanliness of the linen area.
Assist the Laundry Manager on his day today duties.
Valet Runner
 Responsible for picking up and delivery of in-house guest laundry.
Responsible to collect and deliver outside guest laundry / dry cleaning.
Responsible for delivering all guest items punctually, accurately and in a
professional and courteous way.
Collect laundry and dry-cleaning bags from guest rooms and ensure that guest
name, room number and laundry pieces are listed.
Count and verify all items collected as per laundry price lists / laundry sheet
signed by the guest and note down any discrepancy or damages on the same sheet.
Check all items for damage or stains and take appropriate action to rectify these
issues.
Report immediately to the superiors in case any valuable items like cash, jewelry,
credit cards etc. found in guests cloth pockets.
Sorter /Marker
Sorts, classifies and labels laundry items
Washer (Guest Item)
Responsible for washing, extracting, drying of all guest’s laundry and FOC (Free
of Charge) items
Receives laundry items of guests from the sorter/marker and counter check
number or tag placed by the sorter/marker
Sorts and classifies items according to kind, color and degree of dirt
Inspect items for damages and stains
Manually cleans with detergent the badly soiled portion of guest items prior to
machine washing
Loads the guest items into the washing machine and performs washing according
to standard washing procedure. Unload washed items and transfer them to laundry
cart.
Inspects and sorts dried items and forwards them to pressing section for pressing
or ironing
Checks the cleanliness and maintenance of the laundry equipment and reports any
defect to the supervisor
Washer (Linen)
Responsible for washing, extracting and drying of all housekeeping items such as
towels, bed sheets, pillow slips and pillow cases and also linen use for dining and
banquet functions
Sort all dirty linens and towels brought into laundry sections
Sort dirty linen like table cloths, napkin and cocktail napkins received from the
different food outlets.
Load items into washing machine and performs washing.
Unload extracted items and forwards them to pressing sections, depending on type
of laundry method
Daily clean his work area and washing machine.
Flatwork Ironer/Wrangler
Responsible for the ironing of linen items in the flatwork machine following the
standard procedures.
Prepares flatwork ironing machine for operation
Sort all items by classification before running them in the machine
 Feed item neatly, straightens edges and smoothly presses wrinkles
Inspects and sort out stains and damaged linens
Folds laundered items, counts and classifies them.
Prepares and keep records for accomplished laundry
Clean work areas and machines after work
Seamstress
Handles sewing or mending of guest room linens as well as those used for
banquet and food service operation
Performs mending and repair of guests garments as well as uniforms and linen for
house use
Mends and repairs torn or damaged curtains, bed cover, skirting of guest’s room
Maintain the cleanliness and condition of sewing machine
Maintain a stock of sewing kit and looks after their safekeeping
Line Attendant/ Custodian
Responsible for the storage and issuance of employee’s uniforms, linens, and
cleaning supplies
Attends to the issuance of uniforms as well as guestroom, restaurant and banquet
linen
Assists the supervisors in conducting inventories of linens, general supplies and
uniforms
Looks after the proper arrangement and storage of linen, uniform and general
supplies in the linen room
Receives all surrendered linen items, checks if they are complete and in good
condition

LAUNDRY PROCESS FLOW

The relationship between housekeeping and laundry is very significant for the smooth
functioning of housekeeping services. The laundry supplies housekeeping with clean
linen and uniform on a daily basis. It is also process guest’s laundry ensuring guest
satisfaction. It is, therefore, important for housekeeping personnel to know something of
the operations of the laundry to fully understand its importance and contribution.
 GUEST LAUNDRY CYCLE

GUEST CALLS Laundry Desk Attendant Valet

(Assigns valet) (Proceeds to room)

Spotter Sorter Marker Valet and Guest

(Removed the spots) (Assign valet) (Tally laundry list)

Washerman or Drycleaner Press Man Packer

(Wash or Dry Clean) (Irons Clothes) (Packs or Hangs)

Guest Calls Desk Attendant Valet

(Receives Clothes) (Valet gets invoice) (Delivers clothes)

GUEST LAUNDRY PROCEDURE

Guest Calls
The guest laundry process is initiated by resident guest who desires to have his/her clothes
washed, dry cleaned, or pressed:
1. The guest chooses the appropriate laundry list (one is for washing and the other for
dry cleaning and pressing)
2. He fills the column “Guest Count” mentioning the number of each item and the
expected cost of each set of items.
3. He puts the soiled garments and laundry list in a laundry bag found in the wardrobe
of the room.
4. He calls for valet service by dialing the extension number found in the house service
directory.
The Laundry Desk Attendant
1. Receives the call and note:
The name
Room number
2. He alerts the valet who collects and delivers laundry to guest rooms.
Valet
A valet is a general runner who collects and returns guest laundry from the rooms.
1. The valet proceeds to the room
2. He announces himself when knocking the door.
3. He tallies the guest count with his own physical count and notes the numbers in the
column “house Count”
4. He alerts the guest in case of any discrepancies.
5. He makes sure that the laundry list has the following:
Guest’s Name
Room Number
 Date
Urgency of service by when the clothes are required,
Guest’s signature.
Sorter/ Marker
1. The valet deposits the laundry bag with the sorter/ marker.
2. The sorter/marker checks and clothes for spots and stains. He does not want those
spots and stains to spread or become permanent in the laundering process.
3. Stained clothes are sent to the spotter.
4. He labels the other garments with indelible ink to identify them in future processes.
5. Sends garments for washing or dry-cleaning.
Modern hotels have automatic stamping machines to identify clothes.
Spotter
The Spotter is a specialist who removes spots and stains
1. The spotter receives stained clothes from the sorter/marker
2. The spotter will sort the garment by its texture and color
3. He treats the stain by its type and the degree of damage.
4. He returns the garments once treated to the washer/Dry Cleaner or Pressman for
their necessary attention
Washer Man or Dry Cleaner
1. He sorts the garments and puts them similar batches.
2. He will load the washing machine or dry-cleaning machine for washing or the dry
cleaning and follow procedures. while the washer man uses water as the medium
of cleaning the dry cleaner will use a dry-cleaning solvent.
3. Washed garments require water twice their weight
4. The water is squeezed out in hydro-extractors.
5. The clothes are removed when the cloth has approximately 25 percent water left.
This is recommended for affective ironing.
Pressman
After washing or dry cleaning, the garments go for pressing. There are various
presses for guest garments such as
Hot-head press
Steam press
Shirt press
Suit press
Hand press
Packers
Once the garments are pressed, they are sent in batches to the packer
1. He tallies the garment labels with their respective laundry lists.
2. He then proceeds to either them or hang them on hangers as requested the guest.
Valet
1. The valet receives the packed garments with the original laundry list.
2. The valet proceeds to the desk attendant to raise an invoice
Desk Attendant
1. He checks the package and contents with the original laundry list.
2. He creates an invoice which is often a tearaway slip at the end of the laundry list.
Delivery to Guest
 1. The valet proceeds to the guest room to deliver the laundry to the guest.
2. He announces himself when knocking the door.
3. He receives the guest’s signature on the invoice. Laundry bills are not paid in cash.
4. He hands over the signed invoice to the front office cashier to post in the guest’s
folio

DIFFERENT LAUNDRY EQUIPMENT

1. Washing Machine – is an electronic machine that can be used for washing and drying
clothes.

Parts and Function

strainer – where water will be drain after washing
Wash timer – timer for time to wash fabric
Wash inlet – use to fill water into the machine
valve selector- to select whether wash or drain
spin timer
Door spin outer – the outer cover of the spinner
Door spin inner – opening of the spinner
Overflow filter –
Tub Or Drum – It served as a washing tub.
Spin basket – where you put the clothes to be spin.
Side Cover Tub – It is the main housing of the unit.
power cord – electrical cord of the machine leg – use to support the machine
Cover safety – cover of the spinner so that clothes will not come out
when spinning
Wash cover or Top Cover – use to cover the tub.
Drain hose– It served as a passage of water way out.
Pulsator- – is a rotating part inside the tub. Responsible in making
the water spins.
1. Dry Cleaning Machine- for dry cleaning
clothes and fabrics

2. Washer extractor – design for washing and

extracting clothes, linen and fabrics
3. Flat Work Ironer- for ironing flat sheets, linen,
pillow cases and other flat linens

4. Ironing table- for easy ironing clothes,

linen and fabrics

5. Flat iron and fabric sprayer

6. Steam Presser – for pressing delicate fabrics

like wool, silk, etc.

7. Laundry Cart – Used for the delivery of

guest laundry

Assessment Method

Short Quiz

I. Identify the function and parts of the washing machine. (1-17)

1. ___________________ 10. ______________________
2. ___________________ 11. _____________________
3. ___________________ 12. ______________________
4. _________________ 13. ______________________
5. ________________ 14._______________________
6. ________________ 15. ______________________
7. ________________ 16. ______________________
8.____________________ 17. _____________________
9. _____________________________
I. Explain and answer the following:

1. What is the importance of reading washing instruction of every fabric?

2.What kind of fabric that cannot be process in extraction?
3. What are fabrics that can be dry cleaning and for washing?

II. Procedures for Processing Guest Laundry

1. ____________________________________________
2. ____________________________________________
3. ____________________________________________
4. _____________________________________________
5. _____________________________________________
 SORTING LAUNDRY ITEMS

Sorting clothes allows using different wash cycles (delicate, normal, permanent press) and
also allows for washing in different temperatures. Most importantly, sorting clothes decreases the
chances that a garment is going to bleed onto another when you control the cycle type and water
temperature.

PROCEDURE:
Segregate Items by:
Color – separating white from colored items.
Classification – Segregate item by those dry-cleaning, for washing and
pressing,
Extent of dirt - separating the heavily soiled items from lightly soiled item
Check for damages and stains.
Check for valuables inside the garment, be sure to turn over them to your
supervisor
Check for the special instructions indicated in the fabric.

LAUNDERING METHOD
(Washing Machine)
PROCEDURE:
Preparing to Wash
To Wash

Caution: Before rinsing, the wash load may be transferred to the spin basket. To spin,
dry for 1 min. (approx.) to remove excess suds (see Spin Drying).

To Rinse the Wash Tub

Caution: Ensure the spin basket completely stops before reaching in to remove the wash
load. Be especially careful of children.

Simultaneous Washing and Spin Drying

Emptying
Set the drain selector knob to “Drain”
Set the drain selector knob to “WASH, RINSE”
Switch off the electricity at the power point.
Laundry Guide
Type of Size of Water Degree of Water Wash Spin
Fabrics Wash Level Soiling Temp. Period Period
Load (Volume) Water cycle
Fast Full half High Heavy Hot 5-10 3-5
Coloured, and less mins. mins.
(app. 33L) Normal 50 C (Max.)
Cotton (app. 26L)
and Low Light
Linens
Nylon Full half High Normal 4-5
and less mins.
(app. 33L) Warm 40 C
(app. 26L) 2-3 mins
Low Light 2
mins.
Delicate Half & High Normal to Warm 40 C 2-3 1-2
Less light mins. mins.
(app. 33L)

HEALTH AND SAFETY TO LAUNDRY AREA

Learning Objectives:
1. Practice safety in the laundry area.
2. Practice safety in operating the machine
General Laundry Safety
Preventive Maintenance in the laundry area.
Safe Operation of Equipment
Safety first for on-premise laundries
Following these good-sense safety guidelines

Ergonomics and the Laundry Room

SAFE HANDLING OF LAUNDRY CHEMICALS

What Is Bleach and How Does It Work?

Bleach - is a chemical that can remove or lighten color, usually via oxidation.

Types of Bleach
 Chlorine bleach
Oxygen bleach
Bleaching powder

HEALTH AND SAFETY TO LAUNDRY AREA

General Laundry Safety

Wherever you install your washer and dryer - whether it's in the basement or another room
- make sure you install a smoke alarm as well. Like all major appliances, your washer and
dryer should be properly grounded. Ensure you have the proper sized fuse or breaker switch
installed. Washing means water, of course, and if not already in place, you should install
an outlet with a ground fault circuit interrupter.

If your laundry room shares the basement with the furnace, avoid hanging clothes, or
storing laundry products, such as bleach near the furnace where they can create fire. Water,
electrical appliances, tight spaces are all present dangers to children, so make the laundry
room off limits as a play area. Also, the iron should also be kept out of reach of children -
young tots can pull on the cord and pull a heavy iron down on themselves causing injury.
When finished ironing, unplug the iron, and never leave a hot iron unattended.

And, watch your step while carrying laundry, especially if you have to take the stairs. It's
better to take two small loads so you can see where you're going over the top of the laundry
basket and avoid tripping. It's also not a good idea to locate the laundry hamper or basket
on the stairs.

CLEANING A WASHING MACHINE

What You Will Need

Q-tips Bucket
Paper Towels Lemon Juice, Lime Juice or Vinegar
Borax Vacuum with hose attachment
Spray Cleaner

Important Safety Tip:

UNPLUG your machine.

NEVER attempt to clean your washing machine when it is still plugged in as you
run the risk of electrocution!
 Cleaning the Washing Machine:

Procedure:
1. Start by using the spray cleaner and paper towels to wipe down the top, front, and
sides of the washing machine
2. Cleaning out the inside of the machine.
3. Spray some cleaner onto a couple of paper towels and use it to wipe down the
underside of the lid, and under the lip of the washer.
4. Clean the basin of the washer.
5. Begin by filling the washing machine using the hot water and largest load setting.
6. Allow the washing machine to run through a complete wash and rinse cycle.
7. Fill the washer a second time with hot water on the largest load setting.
8. Add 2 cups of bleach to the water. This will aid in stain removal.
9. Allow the washing machine to run through a complete wash and rinse cycle.
10. If all of the stains are removed, run an additional cycle without adding anything to
the water.
11. Remove the bleach dispenser and fabric softener dispenser and soak them in a bucket
of warm water.
12. Spray them with the spray cleaner and wipe away any dirt using the paper towels.
Use Q-tips to remove dirt from corners and tight areas.
13. Dry the dispensers and return them to their original places in the machine.

KINDS OF STAINS AND HOW TO TREAT THEM

Learning Objectives:
1. Identify kinds of stains.
2. Discuss the correct process in treating different kinds of stains.

STAIN THAT NEEDS SPECIAL PROCEDURE IN REMOVING

Acids
Adhesive Tape
Alcohol
bleach
Alkalis
Baby Oil.
Bleach
Blood
Blue Boot Polish
Butter, Cream & Fatty Stains
Crayons
Candle Chewing Gum
Chocolate & Cocoa
Cod Liver Oil Coffee & Tea
Correction Fluid
Deodorants & Antiperspirants
Dyes & Running Colors
 Dye – Setting
Egg
Fruit Juices & Berries
Glues, Gums & Cellulose
Grass & Grass & Another Garden Foliage
Ice Cream, Milk & Cream
Indelible Pencil
Ink.

DELIVERY OF LAUNDRY ITEMS

Procedure:
1. Delivery of the laundry items is depending on cash or to be charge in the hotel
bills. If the guest is on cash basis, laundry clerk prepares a voucher to be attached
to the item for billing. Refer to Laundry voucher form. Payment must be made upon
delivery of the items. If it is charge to hotel bills, the voucher will be attached to
his hotel folder bills to be settled later.
MC MINI HOTEL
LAUNDRY VOUCHER
Voucher No. 1
(Partial list of items only)
Name Guest: Room No. Date/Time:
Mr. Allan Santos 201 February 20,
2020 9:30 AM
Gue Hotel Articles Price Total Damages
st Count Amount if any
Cou
nt
FOR PRESSING (partial list)
4 4 Suit 100.00 400.00
4 4 Trousers 80.00 320.00
2 2 Jacket 50.00 100.00
4 4 Barong Tagalog 50.00 200.00
6 6 Shirt Long Sleeves 35.00 210.00
4 4 Sport Shirt 30.00 120.00
2 2 Vest 30.00 60.00
2 2 Necktie 10.00 20.00
FOR WASHING OR DRY CLEANING
2 2 Suit 35.00 70.00
2 2 Trousers 35.00 70.00
1 1 Jacket 25.00 25.00
2 2 Barong Tagalog 20.00 40.00
2 2 Sport shirt 20.00 20.00
1 1 Vest 10.00 10.00
1 1 Necktie 5.00 5.00
 Remarks or instructions Total P
from guest _795.00
Suit (Dry Cleaning) Extra charge
Trousers (Dry Cleaning ________
Barong Tagalog (Hand Sub Total
wash) ________
The rest are for machine Sales tax
wash. ________
Service charge 10 %
__79.50
Total Charge P
874.50

Legend: Blue colored- Filled up by Guest

2. The processed items will be delivered to the guest.

3. If the guest is not around, the housekeeping supervisor
acknowledged by signing in the logbook.
4. If the room is on “Do not Disturb” sign (DND) and said item is on special service, a
notification is placed in the guest’s room through the door, (another copy to the front
office) notifying him that an attempt to deliver his laundry was made while he is on DND.
5. Undelivered items are brought back to the laundry area to be redelivered upon arrival of the
guest.

Assessment

Quiz

Direction: Fill Out the laundry Voucher Form

 MC MINI HOTEL
LAUNDRY VOUCHER
Voucher No. 1

(Partial list of items only)

Name Guest: Room No. Date/Time:

Guest Hotel Articles Price Total Damages

Count Count Amount if any
FOR PRESSING (partial list)

FOR WASHING OR DRY CLEANING

Remarks or instructions Total P

from guest ________
Extra charge
(Dry Cleaning) ________
(Dry Cleaning Sub Total
_________ (Hand wash) ________
Sales tax
. ________
Service charge 10 %
________
Total Charge P
________

Legend: yellow colored- Filled up by Guest

 STORING GUEST LAUNDRY

Procedure

1. Hang like Items Together-

2. Organize

3. Shoes-

4. Further Organization

5. The Under wears

Title: Storing Guest Laundry

Performance Objective: Given a guest laundry you must be able to follow the
procedure in storing guest laundry.
Supplies and Materials: Several dresses
Equipment: Laundry cart, laundry basket
Steps and Procedures:

1. Hang like Items Together. Pants should hang in their own respective
section, as should tops. Likewise, women should group skirts together
and hang dresses in a section closest to the wall. For both men and
women, suit pieces should hang together in a section for suits. Use
sturdy hangers designed specifically to hang both pieces of a suit.

2. Organize Accessories Organize Accessories- Hang scarves and

handbags if female guest, hang on the side of closet wall the neckties
and belts and caps

3. Shoes- keep the shoes neatly sorted by placing them on shelves along
the floor of the closet.

4. Further Organization- In addition to hanging like items together,

within the sections you can also group clothing by color or by function.
Depending on what works best for the guest, keep all the dressy tops
together, the casual tops together and so forth. If the guest prefer, sort
your black tops, your red tops, your white tops and your light-colored
tops, then do the same for your bottoms.

5. The Under wears- Put all together in the drawer of the closet. Depends
on the instruction of the guest
 Assessment Method: Performance Criteria

Assessment Method

WRITTEN TEST

Direction: I- Identify the following Questions:

1. It is an electronic machine that can be used for washing and drying clothes.
2. It uses for the delivery of guest laundry
3. This machine is for pressing delicate fabrics like wool, silk, etc.
4. This is for ironing flat sheets, linen, pillow cases and other flat linens
5. It is design for washing and extracting clothes, linen and fabrics
6. Chemical that removes colors and stains or whitens clothes.
7. It used to prevent static cling and make fabric softer.
8. Are mild acids that can neutralize the alkalinity of detergents and bleach
9. Chemicals that retain the original color, even after many washings.
10. Removes chlorine, at least excessive chlorine from fabrics

II- TRUE OR FALSE: Write True if the statement is correct and False if the statement
is not correct.
1. Air rooms well before using bleach to dispel fumes
2. People who have asthma or other breathing problems should be especially careful
about using bleach.
3. Dilute it 10 parts in 1 parts water for a reasonably safe cleaning agent.
4. You can touch in bare hands the bleaches.
5. The oxygen bleaches are chemically different from standard bleach and they are
generally safer.
6. Sodium hypochlorite is corrosive and can cause burns to skin and eyes.
7. Work in a well-ventilated area when using bleach
8. Small amounts of liquid may be disposed of down anywhere.
9. Not all bleaches are poisonous
10. Safety glasses is not a requirement when using bleach.
11. Separate clothes, linen and fabrics which are sundry or machine dry.
12. Sundry items to the clothesline; hanger for clothes, clothesline for linens.
13. Fluff towels and linens to prevent shrinkage.
 14. Never refer to the clothes, linen and fabric’s specification in drying.
15. Spread shirt face down on a smooth surface.
16. Fold tail downward, below the shoulders.
17. Fold right sleeve across the board.
18. You can fold shirt unbuttoned
19. If you fold the sleeve of the shirt you should line up with the edge of the first body
fold.
20. You should be looking at the back of your shirt if you fold it.

III- Answer and explain the following (Essay)

1. How will you treat the following stains?

Fruit Juices & Berries
Coffee & Tea
Ballpoint Pen Ink
Blood
Chewing Gum
2. What is the basis in sorting clothes in laundry?