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            Research Technology Management
      STRATEGIES
                                                                        and its stakeholders (e.g., the communities in which it is
                                                                        located).
September—October 2005
ECONOMIC BENEFITS
          Environmental
                                                                                                      SOCIAL BENEFITS
             benefits                                                                         w
                                                                                              W
      Environmental protection and              Improved health and welfare;                      Improved quality of life for
      resource conservation on local,          preservation of ecosystems for                     employees and society as a
      regional, and global scales                    future generations                           whole
    Figure 1.—Sustainable development involves the integration of three goals: environmental stewardship, social
    responsibility and economic prosperity for both the enterprise and society as a whole. In a successful
    sustainability-focused business strategy, these three goals are inter-related and support each other.
                                                            seven
                                                                sevenkey environmental key
                                                                                         and societal issues
                                                                                                         envirthat
change, and filter them through the lens of sustainability
   change                             and                filter                    them
                                                            emerged from the research),      and the lastthro
                                                                                                           three are
to develop a comprehensive strategy for the industry as a
   to           develop                             a      comprehensive
                                                            focused on enabling processes:                           st
whole. The
whole.   The study
              studyincluded
                      includeda aseries
                                   seriesofof stakeholder
                                            stakeholder
"dialogues"
"dialogues"ininsix
                 sixlocations around
                      locations  aroundthethe
                                            world, aimed
                                               world,    at • at
                                                       aimed     • Climate
                                                               Climate     protection.—Establish
                                                                       protection.—Establish     corporate
                                                                                              corporate    carbon
                                                                                                        carbon manman
gaining insight
gaining  insightinto
                 intohow
                       howthethecement
                                  cement  industry
                                            industry is viewed  agement
                                                        is viewed        programs,
                                                                   agement programs,set
                                                                                     setcompany-specific  and industry
                                                                                         company-specific and  industry
by people
by  peoplewho
            wholive
                 livenear
                       near  cement
                          cement        plants,
                                    plants,      environmental
                                             environmental      widewide medium-term
                                                                      medium-term   COzC02  reduction
                                                                                         reduction    targets,
                                                                                                   targets, andand  initiate
                                                                                                                 initiate
          governments, the
groups, governments,        the academic
                                  academic community,
                                              community, long-term
                                                                long-term process
                                                                           process and product
                                                                                       product innovation.
                                                                                                innovation,
employees
employees within
           within the
                   theplants,
                        plants,and
                                 anda arange
                                         rangeofofother
                                                    other stake
                                                            stake
holders.                                                                   • Resource productivity.—Facilitate the practice of
                                                                           industrial ecology (10) and eco-efficiency in the cement
                                                                           industry.
  September—October
  September—October 2005
                      2005                                           35
September—October 2005
alternative
 alternativefuels andfuels
                      raw materials
                              and inraw kilns; materials
                                               set up a     in kilns; set up a
Health
 Healthand Safety
             and Task
                    Safety
                       Force and
                               Task
                                 establish
                                        Force
                                           a healthand                  S and
                                                    and establish a health
safety
 safetyinformation
            information
                   exchange; develop
                                 exchange;
                                     an industry develop an industry
protocol
protocol for airfor
                pollution
                      air emissions
                            pollution
                                    measurement,
                                           emissions
                                                 moni measurement, moni
toring
 toring and reporting;
             and reporting;
                       develop an Environmental
                                       develop     andan Environmental and
Social
 SocialImpact
            Impact
              AssessmentAssessment
                          process; and investigate
                                             process;
                                                    use  and investigate use
of
 ofkey
     key
       performance
            performance
                   indicators for monitoring
                                  indicators progress
                                                  for monitoring progress
 on sustainability.
 on   sustainability. broad-based sustainable                              systems
                                                        broad-based sustainable    systems industry. industry.
                                                                                                         Arizona          Arizona
 „ , . , , „ , , Al . might also be considered          might also be a    "living
                                                                       considered               laboratory"
                                                                                   a "living laboratory"  for arid        for arid
Only
 Only time
         time andand thethe market
                               market will  willtell
                                                   tellwhether
                                                        whetherthis               thismature    mature            ? . , ... . . . , r
   , , ... , - rx. ^ and semiarid lands, which          and semiaridcomprise
                                                                     lands, which comprise moremorethan a thirdthan
                                                                                                                 of    a third or
 industry
 industry will will bebe strongly
                            strongly affected
                                           affected by bythe    thepressurespressuresfor                 for, T, ^ ^ . ,.
                                                        the developable
                                                             the        land in the world. The
                                                                                             developable
                                                                                                state has a diverse
        J   J   j   i   thp   nnoh       a   onn        in     fno       n/nrm             I      hp   cfofp   noc    o   riuiprop
sustainability
 sustainabilityand the role that radical and
                                         innovation the
                                                    plays in                                                      role           that
                                                                          population,
                                                                               population,
                                                                                      located in both large cities and dispersed       loc
meeting
 meetingits challenges.                          its                  challenges.
                                                                       rural rural
                                                                             towns, reflecting a spectrum of challengestowns,
                                                                                                                       to sus     re
                                                                             tainable
                                                                       tainable economic development.                         econom
AA
 Customized
      Customized
            Strategy for Sustainable Strategy                                                                                        for
Economic
Economic  Development
         Development In an earlier study,          Battelle
                                     In an earlier study,              identified
                                                          Battelle identified sustainable sustainable
Systems
Systemsfor
        forArizona
            Arizonasystems as one of four
                                      systems as"technology                    platforms"
                                                 one of four "technology platforms" that could that could
                                                          bebediscerned
                                                                 discerned
                                                                        among the among
                                                                                    core competencies
                                                                                                the ofcoreArizona's
                                                                                                                 competencies of Arizona's
Asthe
As   the    previous
       previous           case
                 case study      study just
                            just discussed,       discussed,
                                            companies thatresearch
                                                              research     companies
                                                                    universities
                                                                               universities
                                                                                 that could serve as the that
                                                                                                      that
                                                                                                         engines
                                                                                                              could
                                                                                                                 of serve as the engines of
compete
compete  in thein  the marketplace
                marketplace                   must develop
                              must develop individualized   economic
                                                          economic   growth. individualized
                                                                              growth.
                                                                             For  example, theFor     example,
                                                                                               Consortium  for the the Consortium for the
 strategies
strategies uniqueunique      to their
                    to their situations  andsituations
                                             competencies.Studyandof Rapidlycompetencies.
                                                                Study        of    Rapidly
                                                                             Urbanizing  Regions atUrbanizing
                                                                                                     Arizona State   Regions at Arizona State
Developing
Developing       a strategy
           a strategy            aimed regional
                      aimed at sustainable at sustainable is a world leader,isasregional
                                                    University
                                               University                        a world
                                                                                 indicated by theleader, as indicated by the
economic
 economic development
                development
                        can follow a similar
                                       can follow
                                              approach. Aa extension
                                                              similar
                                                             extension   ofseveral
                                                                        of  several
                                                                            approach.
                                                                                   ofofitsits studies
                                                                                                A to other
                                                                                           studies     to other   cities
                                                                                                             cities      around
                                                                                                                    around
 sustainable
sustainable       regional
            regional              strategy
                     strategy should             should
                                      consider the   compe-theconsider
                                                              theworld.
                                                                   world.The
                                                                           Thethe     compe
                                                                                project
                                                                               project     endeavoredto
                                                                                          endeavored     toconvert
                                                                                                            convertthe the oppor
                                                                                                                            oppor
tencies
tencies      within
        within the regionthe
                           (e.g.,region     (e.g.,
                                  types of skills     types
                                                  available      of inherent
                                                            tunities
                                                             tunities  skills in
                                                                      inherent    available
                                                                                 in  thesustainable
                                                                                    the    sustainablesystems
                                                                                                        systems    platform
                                                                                                                platform       into
                                                                                                                            into
 within
within       companies,
        companies,   government   government             agencies,
                                    agencies, universities   aadevelopment
                                                                development universities
                                                                                path,with
                                                                               path,      witha avision
                                                                                                   vision
                                                                                                        toto   guide
                                                                                                            guide   thethe  process
                                                                                                                         process
and
and     other
     other        research
            research  facilities),facilities),    its natural
                                   its natural resources, and its   resources,
                                                                  and
                                                                and   identification
                                                                    identification  and
                                                                                   ofof   its
                                                                                        the
                                                                                      the    investments
                                                                                           investments   requiredtotocreate
                                                                                                       required        createa a
 sustainability
sustainability            challenges
                 challenges                   (including
                             (including environmental           environmental
                                                          and sustainable systems
                                                                sustainable              and
                                                                            systemsindustry
                                                                                     industry from
                                                                                               fromboth
                                                                                                     boththe
                                                                                                          theexisting
                                                                                                              existingandand
social
 socialissues). issues). emerging technology                                    base.
                                                                emerging technology     base.
In
 In2003  and 2004,
       2003      andBattelle's
                          2004,Technology   PartnershipTechnology
                                     Battelle's                  The methodologyPartnership
                                                                                       included:        The methodology in
Practice
 Practiceconducted
                 conducted
                    a study for the aArizona
                                        study Commerce
                                                    for the Arizona Commerce
and
 and  Economic
          Economic Development     Commission and the
                              Development                Commission
                                                                 • Analysis of and       the
                                                                                  national       • Analysis
                                                                                            and international        of trends.
                                                                                                                market     national an
Arizona
 Arizona  Department    of Commerce, in
                  Department              of association
                                                Commerce, with   For in     association
                                                                      example,    the U.S. marketwith      For example,
                                                                                                     for advanced   municipal     the U
Arizona's
 Arizona's  public universities  and the Arizona Board
                    public universities                  andof the
                                                                 waterArizona           Board of
                                                                         treatment technologies          waterto treatment
                                                                                                     is expected     grow at an     tec
Regents,
 Regents,  entitled: DevelopmentDevelopment
                   entitled:         and Investment Prospec and average
                                                                  Investment
                                                                           annual rate Prospec-
                                                                                         of 23.1 percent.average annual rate o
tus
 tus to to
        Create
             Create
                a Sustainable
                          a Sustainable
                               Systems IndustrySystems
                                                    in Arizona Industry in Arizona
 (16).
{16).     Arizona
      Arizona  is the firstisstate
                                the    first
                                   known           state
                                            to examine           • A benchmarking
                                                          theknown         to examine   analysis the
                                                                                                  of other
                                                                                                         • Astates and regions
                                                                                                                benchmarking          a
potential
 potential for sustainable
                   for sustainable
                             systems from asystems               considering    elements   of
                                                statewide perfrom a statewide per- consideringsustainable  systems,  to identify
                                                                                                                             elements
spective
 spective  in order
                  in to   develop strategies
                       order       to develop   that leverage    best practices
                                                         strategies         that  andleverage
                                                                                      other lessons best
                                                                                                      learned. practices
                                                                                                               For example, six and oth
 industry
industry            and university
           and university                         assets
                             assets in the creation              U.S.  states  and  two  international
                                                       of newin the creation of new U.S. states          regions have displayed
                                                                                                                             and two i
 markets,
markets,   companies and companies
                            jobs.                  and jobs.            an impressive
                                                                 an impressive                            commitment
                                                                                   commitment to sustainability       as a funda    to
                                                                 mental
                                                                  mental  ethicethic
                                                                                  of government
                                                                                          of government
                                                                                                    and private-sectorand opera
                                                                                                                             private-s
 During
During         theofcourse
         the course     the study,ofthe the
                                         planningstudy,
                                                    team foundthe   planning team found tions.
                                                                 tions.
that
 that Arizona
          Arizona
               is home tois numerous
                             home companies
                                        to numerous  committed companies committed
to
 tosustainable
       sustainablebusiness practices
                            business   (e.g., practices
                                              over 100 compa(e.g.,       over 100gap
                                                                 • An infrastructure       contpa-        • An intensive
                                                                                              analysis, through    infrastructure
                                                                                                                             uni
 nics
nies      focus
      focus           on prevention
             on pollution   pollution          prevention
                                         and recycling,   and       and government
                                                                 versity,    recycling,          and versity,
                                                                                           and industry    interviews togovernmen
                                                                                                                           deter
over
 over  50 focus
           50 focuson energy  onefficiency).
                                    energy     Arizona
                                                    efficiency).
                                                          also             Arizona
                                                                 mine strengths,            also mine
                                                                                     opportunities,           strengths,
                                                                                                       weaknesses   and threats oppor
possesses
 possesses  entrepreneurs
                    entrepreneurs
                               and university and research university
                                                                 facing theseresearch            facing
                                                                                 industries in Arizona.        these federal
                                                                                                          For example,    industries
 strengths
strengths            that, collectively,
             that, collectively, could form the basis could         form
                                                           for a funding        thebetween
                                                                            is split   basisseveral
                                                                                                 for agencies
                                                                                                         a funding
                                                                                                                 without cenis split be
                                                                                                       Research
                                                                                                       Research • Technology
                                                                                                                      • Technology
                                                                                                                             Management Managem
    Risks Associated with Innovating (and Not Innovating) producing a set of standardized commodity products). In
                                                               1975, the mini-mill was introduced as a new process that
    Innovation can be risky. When established industrial       produced a product, initially considered inferior to normal
    players that already occupy a strategic position try to stra
                                                               steel, that eventually took over 40 percent of the market.
    tegically innovate toward sustainability, they will have to
    manage their existing strategic position while movingThe mini-mill process recycles scrap steel, drastically
    into a new one. In the process, they may have difficulty   reducing virgin material and energy use. It was first used
    escaping their mental models of who their customers to convert scrap steel into reinforcement bars (a low
    really are and what they should be offering those   margin product), which are used in concrete construction.
    customers. They may have to overcome complacency andThe mainstream steel industry, which was focused on
                                                            increasing its revenues from high-value products, had little
    managerial confidence in their current situation. This is
    especially problematic when a company or an industry concern
                                                             is      for this new entrant capturing a low-margin segment
    profitable and successful. Accomplishing sustainabilityof the market. Mainstream steel industry profit margins
                                                            actually increased when mini-mills were first introduced.
    oriented innovation requires strong leadership, long-term
    vision and an expanded view of risk. As Hardin Tibbs Over
                                                            of time, the mini-mill technology improved, and the
    the Global Business Network wrote (18):                 quality of its products increased to the point where it could
September—October 2005
Several
 Severalsteps have already
                    steps  been taken
                                  havetoward the
                                              already
                                                 vision. been taken toward the vision.
Arizona
 Arizona Governor Janet
                      Governor
                          Napolitano recently announced
                                               Janet Napolitano recently announced                benefits-including
                                                                                                  benefits—incluilng
the
 theformation of "Water University,"
       formation           of "Water an interdisciplinary __ , , , , , _ , an
                                               University,"                . . , _interdisciplinary
                                                                                   , j ,,,,,, , _
                of the state's three universities focused on G||| U LH ! jgJ |[lll[rj|[rj|l K ji risks and benefits of
collaboration of the state's three universities focused on
collaboration
water
water research,
            research,
                community assistance
                             community
                                     and economic assistance and economic
development.
 development.The governorThe
                           also established
                                  governor  a workingalso established a working
group
 group
ment
 ment
      to recommend
            to recommend
      of renewable
                     policy actions to promote
           of renewable
                   energies and energy
                                         policy
                                    energies
                                                 develop
                                                      actions to promote develop
                                         efficiency inand energy efficiency in
                                                                                                                         M innovating.
                                                                                                                         not innovating.
Arizona.
 Arizona.The U.S.The
                  Department
                          U.S.of Department
                                   Agriculture has bro of Agriculture has bro
 ken
ken        ground
     glOUltd                on Arid-Land
               011 a $28 million   a $28Agricultuial
                                              million   needsArid-Land
                                                                and aspirations mostAgricultural
                                                                                       efficiently. .. . [I]nnovation
                                                                                                                needscanandenable
                                                                                                                               aspirations most efficiently. ... [IJnnovation can enable
  Research
Research  Center in Center          in toMaricopa,
                     Maricopa, Arizona,                     Arizona,
                                          be completed our global               to be
                                                                   economy to depend   morecompleted
                                                                                             on human ingenuity ourthan  on theeconomy to depend more on human ingenuity than on the
                                                                                                                     global
inin
   2006.2006.       In the
          In addition,   addition,           theofArizona
                            Arizona Department       exploitation of Department                 of more sustainable
                                                                       nature. If we are to become                         in theof nature. If we are to become more sustainable in the
                                                                                                                exploitation
 Commerce
Commerce   is adding a is  adding
                       business          a representa-
                                development business        development
                                                       way we  live our lives, we must representa
                                                                                       find new ways to do oldwaythings,
                                                                                                                      weaslive
                                                                                                                            well our lives, we must find new ways to do old things, as well
tive
 tive to recruit
         to recruitand fosterandsustainable
                                      fostercompanies.  as new ways companies.
                                                 sustainable            to do new things (3).                   as new    ways    to do new things (3).
This
 This  typetype
            of comprehensive    effort, taken on a broad
                      of comprehensive                       geo- Developing
                                                        effort,       takena sound       broad geo Developing
                                                                                 on asustainability-focused   strategy is      a sound sustainability-focused strategy is
graphic
 graphic   scale and
                  scalebuilding
                           andupon     a foundationupon
                                   building            of existing   not an easy process.
                                                              a foundation            of As                   not an easy
                                                                                               the Arizona Department
                                                                                           existing                       of process. As the Arizona Department of
and
 and  emerging
          emerging core competencies,   is being implemented Commerce
                              core competencies,                  is being   example                          Commerce
                                                                                       demonstrates, the strategy
                                                                                  implemented                         develop example demonstrates, the strategy develop
ininsimilar  ways in ways
        similar        other regions  of the U.S.regions
                                in other          and abroad. ment
                                                                of theprocessU.S.
                                                                              may involve
                                                                                    and market
                                                                                            abroad. analysis, ment
                                                                                                              benchmarkprocess may involve market analysis, benchmark
As
 Asit it unfolds,   it may serve
             unfolds,              as a guiding
                              it may        serve example
                                                       as aofguiding
                                                                how ing, gapexample
                                                                                analysis, visioning
                                                                                             of how           ing,strategy
                                                                                                     and detailed     gap analysis, visioning and detailed strategy
  science
science            and technology
          and technology     may be used to helpmay           be used Similarly,
                                                      build a development.    to help        build
                                                                                        in the  cement astudy,development.
                                                                                                                 a great deal Similarly, in the cement study, a great deal
framework
  framework     for sustainable  regional development.
                          for sustainable                   The of effort
                                                        regional            was placed on gathering
                                                                       development.              Thebackgroundof effort
                                                                                                                     informawas placed on gathering background informa
opportunity
 opportunity     for industrial
                           for R&D     leaders in building
                                  industrial           R&Dthis     tion and in
                                                               leaders      studying   in detail the
                                                                                 building        this         tion and studying in detail the sustainability-related
                                                                                                     sustainability-related
framework
  framework    is significant, but their role is stillbut
                         is significant,               not well issues role
                                                            their      affecting
                                                                               isthat      not well issues affecting that industry.
                                                                                      industry.
                                                                                   still
   defined.
 defined.           IndustrialIndustrial
                                       organizations,         organizations,
                                                                   including the Indus including the Indus- „ , , . ■ , • c j
     . , „ , - ^ f . .' . , ,j . Some suggestions for                                                                   developing
                                                                                                              Some suggestions                sustainabihty-iocused
                                                                                                                                     for developing   sustainability-focused
  trial Research
 trial       Research            Institute,
                              Institute,         are are        beginning
                                                         beginning          to addressto addressthis this . . ■ • , ,
        , „ strategies include:                                                                               strategies include:
 challenge.
                                                                                                              ■ Ensure
                                                                                                                 Ensure that that many
                                                                                                                                   manysustainability-focused
                                                                                                                                          sustainability-focused options
                                                                                                                                                                   options
                                                                                                                                                                         forfor
  DevelopingSustainability-Focused
  Developing             Sustainability-Focused                       Strategies the future are being considered.—Explore a wide range
                                                                 Strategies                                   the   future    are being  considered.—Explore   a  wide range
                                                                                                              of innovative,
                                                                                                                   innovative, sustainability-focused
                                                                                                                                   sustainability-focusedopportunities
                                                                                                                                                            opportunitiesthat
                                                                                                                                                                           that
 The two
 The      two case case studies
                           studies presented
                                         presented here     here demonstrate
                                                                     demonstratethe        the can simultaneously
                                                                                                              can simultaneously  result  in additional
                                                                                                                                       result             revenues,
                                                                                                                                              in additional revenues,lower
                                                                                                                                                                       lower
steps
stepsthat
      thatcan be be
            can  taken to incorporate
                    taken             sustainability
                           to incoipoiate            into a into a costs,
                                            sustainability          costs,higher
                                                                           higherproduct
                                                                                  product value,
                                                                                           value, or
                                                                                                  or otherwise
                                                                                                     otherwise lead to
strategy
strategy for
           forbusiness
               businessgrowth—be
                           growth—beit it  forfora company,
                                                    a company, an an economic   prosperity
                                                                          economic   prosperity.
industry as a whole, or a region. As the cement industry
case suggests,
case suggests,such
                 suchstrategies
                        strategies   need
                                   need  to to  realistically
                                             realistically                ■ Examine
                                                            taketake ■ Examine    the the   options
                                                                                        options     from
                                                                                                 from       a holisticenvironmental
                                                                                                         a holistic    environmental
into account
into  accountboth
               boththethedrivers
                           drivers forfor  sustainability
                                        sustainability        the the cindand
                                                         and and               societal
                                                                            societal     perspective.—Considerthe
                                                                                      perspective.—Consider           thefull
                                                                                                                            fullrange
                                                                                                                                  rangeoiof
impediments that
impediments    that may
                     may bebe encountered.
                               encountered.Business
                                                Businessleaders           environmental
                                                          leaders environmental            and quality-of-life
                                                                                   and quality-of-life    effectseffects
                                                                                                                     of allofthe
                                                                                                                              all the  alter
                                                                                                                                   alter
              sustainable development
who believe sustainable       development is   is an  important natives.natives.
                                                  an important                     Tradeoffs
                                                                            Tradeoffs          will have
                                                                                          will have   to beto considered;
                                                                                                               be considered;    lifecycle
                                                                                                                              lifecycle
elementof
element  oftheir
             theirstrategy
                    strategy(or(or perhaps
                                perhaps       a long-term
                                         a long-term                      assessment
                                                             impera- assessment
                                                        impera                         techniques
                                                                                  techniques    andand  tools
                                                                                                     tools  toto  estimatethe
                                                                                                                estimate     thevalue
                                                                                                                                   valueto
                                                                                                                                         to
tive for
tive for survival)
          survival)must
                      mustfind
                             findthethesustainable
                                         sustainable    products, societysociety
                                                     products,                    of various
                                                                            of various         innovations
                                                                                          innovations    couldcould
                                                                                                                 be be  employed.Some
                                                                                                                     employed.         Some
processes and
processes  andnew
               newventures
                    ventures   that
                             that   contribute
                                  contribute                       products
                                                  to improved products
                                             to improved                     or process
                                                                          or process      changes
                                                                                       changes  maymay  reduce
                                                                                                      reduce    oneenviron
                                                                                                              one    environ
environmentaland
environmental   andsocial
                     socialconditions
                            conditions   while
                                       while    maintaining mental
                                             maintaining           mental  or societal
                                                                      or societal      problem
                                                                                   problem   butbut create
                                                                                                 create    others.The
                                                                                                         others.    Thefull
                                                                                                                        full
   enhancing profitability.
or enhancing  profitability.Strong
                             Strongleadership
                                     leadershipfrom
                                                 from   CEOs, impactimpact
                                                      CEOs,                of changes
                                                                      of changes       should
                                                                                  should      be fully
                                                                                          be fully     evaluated.
                                                                                                   evaluated.
CTOs and other corporate leaders is important. And
                                                                                                      ■ Consider
                                                                                                        Considerstakeholders
                                                                                                                 stakeholdersperspectives.—Identifying
                                                                                                                              perspectives.—Identifying
  innovation
 innovation           is element,
                is a key   a key as    element,
                                           the statement   as below
                                                                 the statement
                                                                         high       below high- • . , , , . , , \ , . , V , , /
   ... J b internal (enterprise) and internal                                      external (enterprise)stakeholders
                                                                                                          and external stakeholders ofot anyany
lights:
    ° '' business decision is an important                                        business decisionstep        in the
                                                                                                     is an important           process.
                                                                                                                      step in the  process.
  Companies
Companies              have the
             have the opportunity          opportunity
                                    to improve                          to improve people's lives through _ . , .... ,, „ 7
                                                   people's lives through
 what
what        they
      they do  and howdo
                       they and     how
                            do it, and in doingthey
                                                  so, builddo
                                                            theirit.
                                                                                  ■ Consider
                                                                       and in doing
                                                                  business.
                                                                                               financial
                                                                                       so. build          risks business.
                                                                                                      their     and benefits, "including
                                                                                                                                 Considerthe financial risks
 Both
Both         technological
      technological                      and
                     and social innovation    can social
                                                    do much toinnovation
                                                                  improve         risksdo
                                                                                 can     andmuch
                                                                                              benefitsto of not  innovating.—Competitors,
                                                                                                             improve       risks and benefits of not
 quality
quality         ofaddress
        of life and  lifethe and      address
                                depletion  of resourcesthe      depletion
                                                          and the  build-up       suppliers, customers,
                                                                              of resources       and the   andbuild-up
                                                                                                               new entrantssuppliers,
                                                                                                                              to an industrycustomers, and n
 ofpollution
ofpollution              around
             around the world.  Markets the         world.
                                          foster innovation    by Markets
                                                                   encour         (e.g., developers
                                                                               foster     innovation  of "disruptive"
                                                                                                              by encour-technologies)
                                                                                                                                  (e.g.,pro developers of disr
 aging
aging        experimentation
       experimentation  and rewarding thoseand          rewarding
                                                ideas that                        motingthat
                                                            meet people's those ideas      sustainable
                                                                                                  meet products/processes
                                                                                                            people's motingcould takesustainable
                                                                                                                                       market      products/p
                                                                                                                                       Research
                                                                                                                                       Research • Technology
                                                                                                                                                      • Technology
                                                                                                                                                             Management Management
September—October 2005