BAPPA BOSE
Tel : 09883218244/9830318244 E-Mail: bbose64@yahoo.com/ bbose5197@gmail.com
In quest of senior level managerial assignments in Branch Management /SM/BBRM/RM/ BDM /
Operations with a growth oriented organization
Preferred Industry: Banking & Financial Services
Preferred Locations: 24PGS (N)& KOLKATA
SYNOPSIS OF PROFICIENCY
GRADUATION FROM UNIVERSITY OF CALCUTTA & professional with nearly 20 years of
experience in:
-Business Development - Sales Promotion
-Product Management - New Systems Implementation
-Client Relationship Management - Liaising & Coordination
-Retail Banking Operations - Sourcing with BT top-up Retail Asset - GL, WC,
-Gold loan Operations WCTL, LAP, BL, PL, HL CREDIT CARD.
- Sourcing Retail Liability NTB- Current & -Portfolio Management
savings a/c, TFX A/C, FD, LI.MF, GI, D- - Secured & unsecured loan’s financial analysis
mate a/c. -Revenue generation
- Knowledge Secured, unsecured -Loan recovery up to SMA2 -Secured & unsecured.
loans process with Operations.
Developed competency in managing Retail & Treasury operations, dynamics of RBI Guidelines & other statutory
obligations.
Ensure strict compliance with all audit, regulatory, and company regulations, processes, and policies.
Demonstrated strong abilities in handling end-to-end implementation projects from requirement analysis
to system study, testing, troubleshooting and post-implementation support.
Stellar at evaluating the market trends to provide critical inputs for formulating cross selling and mapping
new marketing strategies.
Developed competency in managing Retail & Treasury operations, dynamics of RBI Guidelines & other
statutory obligations.
Proficient at addressing any technical issues of the department for all verticals.
Ability to support & sustain a positive work environment that fosters team performance with strong
communication; relationship management skills.
Supervising the maintenance, coordination of Managing Treasury, Derivative & Trade
Hardware and troubleshooting of systems in close related back-office operations, entailing NOSTRO
coordination with the vendors. Reconciliation, Settlements, Letters of Credit and
Comprehending the technical & functional Remittances.
specifications as well as ensuring smooth Leading & monitoring the performance of the team to
implementation & testing of the application at the ensure efficiency in process operations & meeting of
location. individual & group targets.
Conducting competitor analysis by keeping abreast of Assessing local market conditions to identify current &
market trends and devising effective counter prospective opportunities for new customer acquisition.
measures. Regular visit & meeting with prospective customers like
Developing relationship with new customers and businessmen, farmers, promoters, contractors, land
client base for the business development. brokers, CA firm, Tax consultant firm, dealers &
distributors market’s union, housing complex, industrial
area for new business.
CAREER
Aug ‘24 to with NIRMAL BANG Financial Services PVT. LTD as a Sr. Relationship
Manager
Responsibilities & Key Deliverables: -
Job Profile: -Handled Core Product: - Demat a/c, Secured & Un-Secured loans, Wealth
products-Sales.
Secured, unsecured loans process with Operations.
Coordination with KYC team for documentation. To coordinate with product and Centralize Team
Handled 3 candidates efficiently.
Customer Services:-
Ensure quality customer service is delivered
Recording complaints as per the specified process
Resolving all complaints receivedfromportfolio customers within the stipulated TAT’s and
ensureappropriate customer communication on closures
Preventive complaint management by regular interaction with the customers
7th December’23 to15th June’24 With UNITY SMALL FINANCE BANK LTD, as a Branch
operation Manager 64 Hmanta Basu Sarani ,BBD Bagh Dalhousie Branch Kolkata-01
Responsibilities & Key Deliverables: -
Handling PRODUCTS: - - Sourcing NTB, FD, CASA, LAP, LI
Operations:- Handling of Banking operations such as FD a/c open, CASA Account opening, Funds transfer,
Clearing, Customer account modifications, handling all registers daily etc.
Compliance: - Compliance to bank rules and guidelines, maintaining audit parameters for the branch in
internal, external and RBI audits.
Coordination with KYC team for documentation. To coordinate with product and Centralize Team.
Maintaining relationship with our employees.
Handled 2 candidates efficiently.
Customer Services:-
Ensure quality customer service is delivered
Recording complaints as per the specified process
Resolving all complaints received from portfolio customers within the stipulated TAT’s and
ensureappropriate customer communication on closures
Preventive complaint management by regular interaction with the customers
4th April’23 to 5th December With HDFC BANK LTD as a MANGER-PBGL 4d BBD BAG(east)
Kol-01
Job Profile: -
Responsibilities & Key Deliverables: -
Handling PRODUCTS: - Sourcing NTB CASA,GL, FD, UFD,
Sourcing and disbursement of gold loan (Gold loan Operations)
Sourcing with BT business/MSME loans products like Working capital loans (unsecured & secured). & Machinery
loans, LAP, HL, BL, PL, Credit card etc.
Identify, evaluate, and manage opportunities in catchment area/market
Maintain fruitful relationships with current customers and establish good relationships with new ones.
Ensure compliance with company policies and procedures.
Assessing local market conditions to identify current & prospective opportunities for new customer acquisition.
Regular visit & meeting with prospective customers like businessmen, farmers, promoters, contractors, land
brokers for new business.
Visiting the HNI client directly to convert them as customer to achieve the assigned target figures. Pitching sales
through different promotional activities like door to door, businessmen, farmers, promoters, contractors, land
brokers, market’s union, housing complex, industrial area for new business.
Following up customers on a daily basis and maintaining customer feedback.
Consistently achieving the monthly sales volume targets. Reporting to the higher authorities on a daily basis.
Handled 4 candidates efficiently. Generating new leads from walk in customers. Stalled camps at various locations
to generate leads & converted Leads through Cold-Callings.
Operations: Handling of banking operations such as gold loan, Account opening, Funds transfer, Clearing,
Customer account modifications, handling all registers daily etc
To process gold loan within TAT, working with internal and external stakeholders. Ensure that fund transfer is done on
time without error. Sample checking to ensure error free processing.
Co-ordination with KYC team for documentation.
To coordinate with product and Centralize Team for taking investment decision for the clients.
Maintaining relationship with bank employees.
generate leads & converted Leads through Cold-Callings.
Nov 11th ‘19 to 31st March’23 with Atyati Technology pvt. Ltd(Fintech) as Deputy Branch Manager, MSME
Loan, 90 Phears Lane, 3rd Floor, Room No. 301 & 307 Kolkata: 700 012,
Job Profile: -
Responsibilities & Key Deliverables: -
Handling PRODUCTS: - Sourcing with BT and disbursement of business/MSME loans products like Working
capital (unsecured & secured) & Machinery loans, LAP, BL.PL, Sales with recovery/collections up to SMA2.
Secured & unsecured loans process with Operations.
Open up avenues for business through tie-ups with local business bodies.
Identify, evaluate, and manage opportunities in catchment area/market
Maintain fruitful relationships with current customers and establish good relationships with new ones.
Ensure compliance with company policies and procedures.
To co-ordinate with product and Centralize team of respective Bank or NBFC.
Handled 6 candidates efficiently.
Train the team in loans products
Assessing local market conditions to identify current & prospective opportunities for new customer acquisition.
Regular visit & meeting with prospective customers like businessmen, farmers, promoters, contractors, land brokers for new
business.
Visiting the HNI client directly to convert them as customer to achieve the assigned target figures. Pitching sales
through different promotional activities like door to door, Markets Union, industrial area, Housing complex’s
association etc.
Following up customers on a daily basis and maintaining customer feedback.
Consistently achieving the monthly sales volume targets. Reporting to the higher authorities on a daily basis.
Generating new leads from walk in customers. Stalled camps at various locations to generate leads & converted
Leads through Cold-Callings.
OCT 17th’17 to NOV 10th ’19 with India Infoline Finance Ltd as BRANCH MANAGER
Ashoknagar 24PGS (N)
Job Profile: -
Responsibilities & Key Deliverables: -
Handling PRODUCTS: - Selling Loans products like Gold Loan, HL, BL. PL.
Third party products like Life Insurance, General Insurance, Health insurance and Mutual Funds, SIP.
Direct all branch level operational activities including business development, customer Service & overall
administration.
Train the team in loans products & third-party products.
Assessing local market conditions to identify current & prospective opportunities for new customer acquisition.
Regular visit & meeting with prospective customers like businessmen, farmers, promoters, contractors, land
brokers for new business.
Visiting the HNI client directly to convert them as customer to achieve the assigned target figures. Pitching sales
through different promotional activities (door to door).
Following up customers on a daily basis and maintaining customer feedback.
Consistently achieving the monthly sales volume targets. Reporting to the higher authorities on a daily basis.
Handled 6 candidates efficiently. Generating new leads from walk in customers. Stalled camps at various locations to
generate leads & converted Leads through Cold-Callings.
Operations: - Handling of NBFC operations such as Gold loans Account opening, Funds transfer, Clearing, Customer
account modifications, handling all registers daily etc.
Coordination with KYC team for documentation. To coordinate with product and Centralize Team for taking
investment decision for the clients. Maintaining relationship with our employees.
Compliance: - Compliance to NBFC rules and guidelines, maintaining audit parameters for the branch in
internal, external and RBI audits.
May15th’ 13 – Oct ‘17 with INDUSIND BANK LTD as BUSINESS BANKING RELATIONSHIP
MANAGER-EC , Wood street Branch , kol-17
Handled Products: - Sourcing NTB Trade forex A/C, Current Accounts, TD, OD,& GL, HL, LAP, PL, Credit card, WC,
BG,PC.
Operations: Handling of banking l operations such as gold loan, Account opening, Funds transfer, Clearing,
Customer account modifications, Secured & unsecured loan login, handling all registers daily etc
Third party products like Life Insurance, General Insurance, Health insurance and Mutual Funds.
Maintaining Profitability of bank by improving CASA balances of customers, earning revenue through Trade Forex,
Bank guarantee, foreign remittances and taking care of MAB and MEB of the branch of ERV and NCA with services
and advice.
To generate revenue, from sourcing new to bank relationships from identified verticals and by cross selling of
Wealth and business banking products to individuals and business owners
Customer Services
Ensure quality customer service is delivered
Recording complaints as per the specified process
Resolving all complaints received from portfolio customers within the stipulated TAT’s and ensure appropriate
customer communication on closures
Preventive complaint management by regular interaction with the customers
Compliance: - Compliance to bank rules and guidelines, maintaining audit parameters for the branch in
internal, external and RBI audits. To coordinate with product and Centralize Team for taking investment decision
for the clients.
Coordination with KYC team for documentation
Handled Walk- In-Customers & generated sales. Generated Sales through Cold-Calling. Generated leads through
various camp activities.
FEB ‘04 – MAY ‘13 with HDFC Bank Ltd (HBL PAYROLL), as a SENIOR AREA SALES
EXECUTIVE
Job Profile: -Handled Core Product: - Gold Loan, STPL, LAP, BL.
CROSS SELLING PRODUCTS ( RA &RL):- CASA, Auto Loan, CREDIT CARD, LI, ,HL,LAS etc.
Generated Leads by participating in various camp activities every day. Converted leads into Sales through
Cold-Calling.
Source business from self-employed / salaried customers for retail loans personal loan, business
loans, loan against property, gold loan, etc.
Maintain daily sales report.
PROFESSIONL ACHIEVEMENTS
I had participate contest of Gold loan, CASA, BL, CC, etc. logging day from INDUSIND BANK
I had participate contest of GOLD LOANS, SME, HL, SIP, MF, etc. big day from India Infoline FinanceLtd
I had several times participate contest WC,WCTL, BL, H.L etc. logging day from ATYATI TECHNOLOGY PVT
LTD.
I had several times participate contest of GL, CASA , LI, WC,AUTO LOAN, BL, credit card, H.L etc. logging day from
HDFC BANK
I had several times participate contest of FD,CASA , LI etc. logging day from
UNITY SMALL FINANCE BANK LTD
EDUCATION QUALIFICATION
Name of the Examination Name of the Board/University
i). Madhyamik W.B.B.S.E
ii). Higher Secondary (Bio-science) W.B.C.H.S.E.
iii)Graduation(B.A) CALCUTTA UNIVERCITY
ADDITIONAL QUALIFICATION
Name of the Course Name of the Institute
Diploma In Information Technology State Youth Centre, 5th Floor 142/3 A.J.C. Bose Rd,
Application Moulali, Kolkata-700014
(Word, Excel Functions & Formula, MS Access, Power
Point, Visual Basic, Visual FoxPro, E-mail & Internet etc.)
PERSONAL SNIPPET
Date of Birth: 02/03/1983
Address: VILL: THUBA (PURATAN STN.PARA), NEAR TAKI RAILWAY STN,P.O-TAKI,P.S-HASNABAD
DIST:-24PGS(N),PIN-743429. W.B
Father’s Name: LATE SHAMBHU NATH BOSE
Community Status: General
Religion: Hindu
Nationality: Indian
Sex: Male
Marital Status: Married
HOBBIES:- Gardening,Reading magazines, Surfing the Internet, Social Networking etc.
(Declaration)
I hereby declare that all the above-mentioned information is correct to the best of my knowledge and belief. I believe
in my potency and confidence to take any sort of responsibilities under any circumstances.
Date:
PLACE:-TAKI, 24PGS (N.)
(BAPPA BOSE)
