+91-9840466279
VIJAY.S vijay.subramanian13@gmail.com
Seeking a challenging role in a reputable organization to leverage my expertise in
Banking Operations, Commercial Cards Operations & Service aiming to contribute
significantly to the company's success.
PROFILE SUMMARY CORE COMPETENCIES
Visionary Growth Strategist: Offering over 15 years of transformational Operations Management
leadership in directing successful banking operations, enhancing internal Leadership & Transformation
controls and compliance, achieving customer delight, and surpassing revenue
targets throughout a distinguished career. Banking Operations
Operational Excellence: Known for formulating policies, SOPs, and strategic
Accounts Payable
plans to optimize banking operations. Expertise in managing budgets, evaluating
process gaps, and driving best practices and process improvement initiatives for Client Relationship Management
operational excellence and cost savings.
Customer-Centric Focus: Dedicated to providing priority banking services with a Escalation Management
focus on customer satisfaction and repeat business. Proven track record in Process Transition
leading and motivating teams to achieve profitability targets through retail
banking and third-party product offerings. Internal Controls & Compliance
Results-Driven Leadership: Recognized for accelerating productivity, building
Quality Assurance & Control
high-performance teams, and navigating rapid-change environments.
Committed to exceeding stakeholder expectations and ensuring strict Revenue & Profitability Management
compliance with regulatory standards.
Customer-centric leader driving priority banking services, ensuring high Vendor Management
satisfaction levels, repeat business, and revenue growth. Recognized for building MIS Reporting & Documentation
high-performance teams, fostering cross-functional coordination, and exceeding
stakeholder expectations in dynamic and competitive environments. Team Building and Management
WORK EXPERIENCE
Jul’23-May’24| Kotak Mahindra Bank, Chennai
Senior Manager- Commercial Cards Operations
Key Result Areas:
Servicing & resolving issues related of Corporate card – (Purchase card, corporate credit card, utility card)
Handling delinquencies, Escalation issues of corporate.
Coordinate with various teams & supervise daily service request
Team handling of subordinates for both location & BSO’s functions with accuracy (South).
Review the customers who approaching the bank for bank charges (finance charge, late payment charges, over-
limit fee etc.,) waiver based on past history
Working with various supporting teams – Sales Channels, Risk, Audit, Dispute, Technology to gather the requirements
and handling the service complaints from customers
Ensuring Activation, Cancellation and Dispute on Corporate Cards are met within TAT
Team Productivity Drive the team to achieve the productivity targets met within TAT, to ensure prompt response to
customer emails.
CRM & Talisma issues Resolve within TAT
Nov’19-Jun’23| HDFC Bank, Chennai
Manager- Commercial Cards Operations
Key Result Areas:
Managed and resolved complex issues related to corporate cards, including purchase cards, corporate credit cards, and utility
cards, by addressing delinquencies and escalation issues, coordinating with various teams for daily service request supervision,
and overseeing a team in the South region to ensure precision in handling service functions.
Led the review and waiver of bank charges such as finance charges, late payment fees, and over-limit fees based on customer
history, while driving team productivity to meet targets within TAT, resolving CRM and Talisma issues, assisting with corporate
card portal onboarding and demos, and monitoring and validating monthly Business MIS for corporate cards.
Advised and supported branches in resolving queries promptly, enhancing customer satisfaction and operational efficiency.
Controlled operational risk for the branch by ensuring adherence to laid down processes & agreed TATs thereby increasing
customer satisfaction
Dec’16-Nov’18| CMA-CGM Shared Service Centre, Chennai
Senior Executive- Accounts Payable
Key Result Areas:
Orchestrated the processing of PO, non-PO, and check request invoices through Oracle, including conducting thorough reviews
of non-PO service invoices for proper documentation and approvals, reconciling vendor statements to rectify discrepancies, and
managing accounts payable month-end close activities while ensuring quality checks on finalized documents and updating the QC
SLA tracker accordingly.
Coordinated with the Vendor Master Team to complete new vendor creation requests, performed comprehensive audits of
invoice specifications (GRNI) to secure and process invoice copies from vendors, executed self-billing audits to validate the
accuracy of auto payments, managed payment run activities including obtaining onshore approvals for payment releases, and
provided payment advice and proof to vendors.
May’10-Jan’16| Wipro Limited. Chennai
Senior Officer- Accounts Payable
Key Result Areas:
Managed the daily processing of supplier purchase order and non-purchase order invoices via SAP, meticulously analyzing and
resolving invoice discrepancies related to stock orders, pricing, and quantity variances, while ensuring accurate and timely updates
to the ERP system and maintaining a comprehensive invoice processing tracker.
Oversaw the resolution of invoice-related queries by meticulously tracking and addressing issues logged in the query system,
conducting duplicate payment audits, preparing weekly SLA status reports for query logs, and executing quality checks on
completed documentation to ensure compliance and accuracy.
Nov’09-Mar’10| Computer Age Management Services Pvt. Ltd (CAMS), Chennai
Senior Processing Officer-Audit & Compliance through SIP
Oversaw the Mutual Fund SIP (Systematic Investment Plan) process, including conducting meticulous internal audits to identify
and analyze errors, managing the renewal of mutual funds in alignment with customer applications, and performing thorough
verification and processing of customer documentation on a monthly and annual basis.
May’07-Nov’08| TCS-Eserve Private Limited, Chennai
Trainee Division: Financial Information Processing Division (FIPD) Specialization: Banking & Finance
Executed comprehensive transaction processing and data management across all banking and financial operations, including
rigorous check verification and validation to ensure compliance with established policies and process requirements.
EDUCATION
Post Graduate Diploma in Computer Applications (PGDCA) BDPS Software Education, Trichy in 2003.
B.Com. from National College (Bharathidasan University), Trichy in 2002.
IT SKILLS
MS-Office suite.
Worked in finance system applications and ERP’s SAP, Oracle tools.
Tally 6.0, MS-DOS, Windows 98, Oracle SQL, Visual Basic 6.0, Software Testing.
Date of Birth: 21st May 1982
Languages: English & Tamil
Address: Plot No.81, SF1, Block-C, Ashirvaadh Rainbow Homes, Krishna Nagar Part II, 20th Street, Varadharajapuram, Mudichur,
Chennai – 600048.
