Welcome To
Greystone 99 Suites Melaka
Check In Time
Check-in begins at 3 pm. Early check-in before 3 pm is
subject to availability and will incur a charge of RM30 per
hour per room/unit.
Please proceed to our counter located opposite The Pines
Hotel. The counter operates from 9 am to 9 pm. Self check-
in is available for arrivals after 9 pm.
Check Out Time
Check-out is at 12:00 PM. Late check out after 12pm is
subject to availability and will incur a charge of RM30 per
hour per room/unit.
Check out Process : Please visit the counter to complete
your check-out process. Note that our counter operates
from 9 AM.
Location
Address : 33, Jalan Tun Sri Lanang, 75100 Melaka
(same building as The Pines Melaka)
Google Map
Parking:
JAYA99-PARKING
IMPORTANT NOTICE :
Security Deposit
A refundable security deposit Payments must be made via Bank transfer refunds take 5-7
of RM200 per room is a secure credit card link, working days.
required at check-in. bank transfer, e-wallet, or
DuitNow.
Credit card refunds take 7- Refunds will be processed
14 working days, subject to using the original payment
your card issuer's policy. method.
IMPORTANT NOTICE :
Housekeeping Services
No Daily housekeeping services and refill of amenities
Should you need amenities replenished or rubbish
removed, please notify us before 12 noon, and we'll gladly
assist you.
IMPORTANT NOTICE :
Strata Building Regulation
RM200 Fine for Disposing
Rubbish Outside Your Unit.
Accommodation Rules & Regulation
Smoking is prohibited in all our We kindly ask that you wash any dirty If you plan to host an event, please
accommodation. A cleaning fee of dishes after use if your booked notify it with us beforehand.
RM200 will apply if smoking occurs accommodation includes a kitchen. Additional cleaning fees will be
inside the accommodation. Please be aware that failure to comply apply.
may result in additional cleaning fees.
Please keep noise to a minimum after A penalty of RM200 will be imposed Please take off your shoe before
10 PM. Complaints from neighbors for disposing of rubbish outside your entering the accommodation.
may lead to actions by building door or in the hallway of the building.
management and the police.
Accommodation Rules & Regulation
Durian, Mangosteen and Pets Appropriate swimwear is If guests are suspected of possessing
are not allowed in the premise. required for swimming pool use. or using illegal drugs of any kind, law
enforcement will be notified.
Please remember to keep your access You are liable for any loss or damage Upon checkout, kindly return the access
cards and room keys with you whenever to the property caused by you, your card to the GREYSTONE team. Failure to
you leave your accommodation. If you guests, or any individual under your return lost or unreturned cards will result
require assistance with the lift or responsibility in a charge of RM200 per card.
accessing your accommodation, a fee
of RM50 will be charged per occurrence
Damaged & Lost Items Policy
Kindly note that guests are solely responsible for any damaged or lost items within the hotel premises. While we acknowledge that
accidents may occur, it's important to emphasize that the hotel does not accept liability for any loss or damage to personal
belongings. Greystone bears no responsibility for any loss or damage that may occurs
Furniture Electronics Appliances Linens and Towels
Beds, mattresses, sofas, chairs, desks, Electronic devices provided in the room, Minibars, refrigerators, coffee makers, Charges for permanent stains, tears, or
or tables. This can include stains, such as televisions, TV accessories , or water purifier , irons, kettles , or excessive damage to bed sheets,
tears, burns, or any other damage audio systems. This can include broken hairdryers. This can include broken pillowcases, blankets, duvet covers,
that requires repair or replacement. screens, missing components, or any parts, electrical damage, or any other towels, or bathrobes. The charges may
other damage caused by misuse or issues resulting from misuse or vary depending on the severity of the
negligence. mishandling. damage or the cost of replacement.
Bathroom Fixtures Room Decor and Artwork
Key Cards or Room Keys
Damage to bathroom fixtures such as Decorative items, artwork, wall coverings,
Lost or non-returned key cards or room
sinks, toilets, showers, bathtubs, or vanity curtains, or blinds in the room. This can
keys may incur a charge for replacement.
units may result in charges for repair or include stains, tears, or any other damage
replacement. that requires repair or replacement.
In the event of any damage or loss of items, we kindly request that you cover the cost
according to the price list provided below.
Pricelist :
SPECIAL CLEANING FOR SMOKING ROOM RM200/room
FURNITURE (sofa,chairs, tables,bed,mattress) RM1000/pcs
WI-FI MODEM / ROUTER RM500/pcs
LARGE ELECTRICAL APPLIANCES (tv, fridge, stove, washer) RM2000/pcs
MINI ELECTRICAL APPLIANCES (microwave , mini bar, etc) RM500/pcs
IRON / IRON BOARD RM100/pcs
HAIR DRYER RM100/pcs
KETTLE RM100/pcs
DINING AMENITIES RM20/pcs
KITCHEN AMENITIES RM50/pcs
LINEN STAIN / DAMAGE RM100/pcs
BATHROOM FIXTURE RM200
Help & Support
Click the link below for video guidance on check-in Contact us via below contact number or
information, equipment usage, and amenities during scan the barcode
your stay with us. 03-78905005
1. Self Check in
2. How to use access card to scan lift
3. How to unlock room
4. How to turn on aircond
5. How to use electric kettle
6. How to turn on TV
7. How to turn on fan
8. How to troubleshoot WiFi
9. How to fix electrical trip
