Guide Investigator Handbook
Guide Investigator Handbook
Unclaimed Property
    Investigator Handbook
November 2013
Table of Contents
  Investigator Guidelines                                                                                  7
         Heir Finder/Investigator Representation                                                           7
Notifications to Investigators 9
   Appendix A                                                                                        33
   Legacy Property Type Codes                                                                        34
   NAUPA Property Type Codes                                                                         35
   NAUPA Relationship Codes                                                                          37
   State Codes                                                                                       38
   County Codes                                                                                      39
   Appendix B                                                                                        40
   Standard Investigator Agreement—Abandoned Property                                                41
   Standard Investigator Agreement/Contract Attachment                                               42
   Claim for Abandoned Property                                                                      43
   Declaration Under Probate Code Section 13101                                                      45
   Table of Heirship                                                                                 46
   Request For Final Decree of Distribution                                                          48
   Standard Investigator Agreement - Estates                                                         49
   Claim For Estate of Deceased Person                                                               50
      This handbook has been prepared to assist investigators in locating and reuniting owners or
      their heirs with unclaimed property.
      Abandoned Property
      The statutes and regulations governing the administration of the Unclaimed Property Law
      related to abandoned property are provided in the Code of Civil Procedure (CCP), Sections
      1500 - 1582, and in the California Code of Regulations, Administrative Code, Title 2, Division
      2, Chapter 2, Subchapter 8, Articles 1 - 5.
      Holders of abandoned property are required to remit such property to the SCO when the
      holder has had no contact with the owner for a set period of time as provided by law. The
      property owner may have forgotten about the property or, in some instances, may never have
      known of its existence. The property is held in perpetuity by the SCO, and there is no deadline
      for the rightful owner to file a claim.
             After the SCO has held estates of deceased persons’ properties for a period of five
             years, it forwards a list of the estates to the Office of the Attorney General. The
             Attorney General publishes the decedents’ names and the decedents’ named heirs in a
             newspaper of general circulation in the counties where the estates were probated. After
             publication of the names, the Attorney General consults with the SCO to identify any
             estates where a valid claim has been established against the estate. If no claim activity
             has been made on an estate, the Attorney General obtains a permanent escheat court
             order. Five years from the date of the court order, the estate is permanently escheated
             by operation of law and all future claims are barred. Estate properties in the amount of
             $1,000 or greater with named heirs are subject to claim for a period of 10 years after
             the estate is remitted to the SCO.
              Five years from the date the SCO receives the estate property, the SCO publishes a
              legal notice in a newspaper of general circulation in San Francisco, Los Angeles, and
              Sacramento. Additionally, a list of estates, including named heirs that are subject to
              permanent escheat is on display in the offices of the State Controller in Sacramento
              and Los Angeles, and in the California State Library- Sutro in San Francisco. Five
              years from the newspaper publication date, these estates are permanently escheated
              by operation of law and all future claims are barred. Thus, estate properties under
              $1,000 with named heirs are subject to claim for a period of 10 years after the estate
              is remitted to the SCO.
                        Infants must have been born prior to the end of the permanent escheat
                         period and must be 19 years of age or younger when the claim is
                         presented for payment.
                        Persons of unsound mind must file their claims within one year after their
                         respective disabilities cease.
Investigator Guidelines
                Copies of photo identification for all employees (i.e., driver license, passport, or
                 other photo identification card).
                A copy of a document showing the Social Security number to be used for claim
                 payment or a document showing the tax identification number for your business.
 A list of all telephone, cellular, and facsimile numbers used by your business.
      An investigator/heir finder may not enter into contract with potential owners of abandoned
      property until (a) the abandoned property has been in the SCO’s possession for at least 12
      months or (b) the SCO causes a notice to be published in a newspaper of general circulation,
      pursuant to the Code of Civil Procedure (CCP) Section 1582, which states, in part:
             “...records of the State Controller's Office pertaining to unclaimed property are not
             available for public inspection or copying until after publication of notice of the property
             or, if publication of notice of the property is not required, until one year after delivery of
             the property to the State Controller’s Office.”
      The SCO, generally, shall cause a notice to be published pursuant to this section close to June
      of each year, which is the time period that most remit abandoned property reports are due from
      holders. You may call our office a month before this time period to obtain the exact date of
      publication. Information on estates of deceased persons is not subject to this time restriction.
             Be advised that investigators and heir finders may not represent themselves as
             employees or representatives of the SCO. Heir finder or investigator contracts are
             business transactions that exist solely between the heir finder/investigator and his or
             her client(s). Please refer to the Business and Professions Code Section 17533.6 (a),
             which states:
Notifications to Investigators
      All notifications to Investigators/Heirfinders will only be made via our electronic mail notification
      service. To subscribe to our electronic mail service, please go to our website at:
      www.sco.ca.gov/upd_investigator_notice.html. All notices will also be posted at this website.
      The SCO Web site, at http://www.claimit.ca.gov, provides a wealth of important information on
      California’s Unclaimed Property Program. An informational box labeled “Info for Investigators” with
      links relevant to Investigators is available on the Web site at
      http://www.claimit.ca.gov/upd_msg.html
      Internet
             Abandoned Property Records
             Abandoned Property records are maintained by the Unclaimed Property Division of the
             SCO. The most current information for abandoned property records can be accessed via
             the SCO Web site at http://www.claimit.ca.gov in the “Online Claim Services” box. The
             Web site is updated weekly to remove properties that have been claimed and also to add
             new properties remitted to the SCO.
      DVD
             Abandoned Property Records
             Abandoned property records are also available for purchase from the SCO in DVD format.
             The DVD contains abandoned property records of accounts available to be claimed at the
             time it is released. (The order form and price sheet are posted on the SCO Web site at
             http://www.claimit.ca.gov in the “Info for Investigators” box, under “Investigators Handbook
             & Forms”).
      READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE OPENING THE
      PACKAGE CONTAINING THE STATE CONTROLLER’S OFFICE DVD SEARCH PROGRAM.
      OPENING THIS PACKAGE INDICATES YOUR ACCEPTANCE OF THESE TERMS AND
      CONDITIONS. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS,
      PROMPTLY RETURN THE PACKAGE UNOPENED TO THE STATE OF CALIFORNIA,
      OFFICE OF THE STATE CONTROLLER, UNCLAIMED PROPERTY DIVISION, AND THE
      PURCHASE PRICE WILL BE REFUNDED.
      License
      In this license agreement (License Agreement), the purchaser of the license rights granted by
      this agreement is referred to as "Licensee.” In accordance with the terms and conditions of this
      License Agreement, the State of California (Licensor) grants Licensee the non-exclusive
      license to use the accompanying software, which contains data that may include names of
      unclaimed property holders, owners, amounts, and/or property identification numbers and
      documentation. In this License Agreement, the software and documentation and any copies or
      modifications are referred to as the "Licensed Product."
      All rights to and in the Licensed Product, including, but not limited to, copyrights and trade
      secret rights, belong to Licensor and Licensor holds title to each copy of the software. The
      software shall be used only on a single computer at any one time. Licensee shall not transfer
      or distribute the Licensed Product to others, and this License Agreement shall automatically
      terminate in the event of such a transfer or distribution. Licensee shall not modify the Licensed
      Product and shall not copy it, except for the sole purpose of backup, and then only as long as
      all copyright and other notices are reproduced and included on the backup copy.
      Terms
      This License Agreement is effective until terminated. Licensee may terminate this License
      Agreement by returning the Licensed Product to Licensor. Licensor may terminate this License
      Agreement if Licensee breaches any of the terms and conditions. Upon termination of this
      License Agreement for any reason, Licensee shall return the Licensed Product to Licensor. All
      provisions of this Agreement relating to and Licensor's proprietary rights shall survive
      termination.
      Limited Warranty
      Licensor does not warrant that the functions contained in the Licensed Product, including, but
      not limited to, the data, will meet Licensee's requirements or that the operation of the software
      will be uninterrupted or error-free. Licensor does warrant that the media on which the software
      is furnished will be free from defects in materials and workmanship under normal use for a
      period of thirty (30) days from the date of delivery (Warranty Period). Any other software and
      any hardware furnished with or accompanying the software is not warranted by Licensor.
      Licensee's exclusive remedy under this limited warranty is the replacement of any defective
      physical media on which the software is furnished, as provided below. To receive a
      replacement for defective media under this limited warranty, return the defective media during
      the Warranty Period, with proof of payment, to the State of California, Office of the State
      Controller, Unclaimed Property Division.
Unclaimed Property Investigator Handbook                          Betty T. Yee ·California State Controller
                                                        Investigator Handbook                   Page 11
      Except as provided above, the licensed product is provided "as is" without warranty of any
      kind, either expressed or implied, including, but not limited to, the implied warranties of
      merchantability and fitness for a particular purpose; the entire risk as to the quality and
      performance of the licensed product is with Licensee.
      Limitation of Liability
      Licensor's sole obligation or liability under this agreement is the replacement of defective
      media according to the Limited Warranty above. In no event will Licensor be liable for any
      consequential, incidental, or indirect damages, including, without limitation, any loss of data or
      loss of profits or lost savings arising from use of or inability to use the software or
      documentation (or any hardware furnished with the software), even if Licensor has been
      advised of the possibility of such damages, or for any claim by any third party. In no event shall
      Licensor be liable for any damages.
      General
      Any hardware or software provided to Licensee by Licensor shall not be exported or re-
      exported in violation of any export provisions of the United States or any other applicable
      jurisdiction. Any attempt to sublicense, assign, or transfer any of the rights, duties, or
      obligations hereunder is void. This Agreement shall be governed by and interpreted under the
      laws of the State of California, United States of America, without regard to conflicts of
      provisions. In the case of the United States Government or an agency thereof as Licensee, the
      following additional terms apply: Restricted Computer Software, as defined in the Rights in
      Data-General clause at Federal Acquisition Regulations 52.227-14, and as applicable.
      Licensor: State of California, State Controller’s Office, Unclaimed Property Division, 10600
      White Rock Road, Suite 141, Rancho Cordova, CA 95670.
      Licensee acknowledges that this agreement has been read and understood and agrees to be
      bound by its terms. Licensee further acknowledges that this agreement is the complete and
      exclusive statement of the agreement between Licensee and Licensor, and supersedes any
      proposal or prior agreement, oral or written, and any other communications relating to the
      subject matter of this agreement.
      The following minimum system requirements are required to run this application: DVD Drive,
      sufficient RAM (Minimums listed: 128 MB – Windows XP; 512 MB – Windows Vista; 1 GB/2GB
      – Windows 7), and Windows XP, Windows Vista, or Windows 7. The application does not
      support Macintosh/Apple applications.
3. Click on RUN.
11. The necessary files will be installed. Click the OK button when prompted.
      For installation issues only, please contact SCO IT Support at (916) 464-6163. Please note
      that SCO staff members are not authorized to provide any other form of desktop support.
3. Go to UNCLAIMED PROPERTY.
             6. Press the FIND DATA DIRECTORY button; locate and select the “Data” folder on
                the DVD.
                 Note: This folder may be copied to the C:\ drive or another location, however, this
                 folder needs to be located and selected each time the Unclaimed Property Program
                 is opened, unless the location information has been retained from a previous setup,
                 and the location is still valid.
             7. Press the FIND EXPORT DIRECTORY button; select a valid location where
                exported documents will be placed. The export feature allows the user to generate
                a “.CSV” file that can be open and viewed in spreadsheet programs, word
                processing programs as well as the note pad.
                 Note: The export feature is new with this release!
             8. The file name may be updated in the third box; this however is optional.
                 Note: When the file is exported, it will automatically overwrite any other file in that
                 location with the same name. If other versions bearing the same are to be kept, the
                 name of that existing file should be changed before the export feature is used
                 again.
             9. Press the MAIN MENU button to launch the “Unclaimed Property System Search”
                window, from where the searches can be selected.
      Search Capabilities
      When you start the program, the Main Menu displays the following search options: Property
      ID#, Owner Name, and Multiple Criteria. To navigate to a search function, click on the specific
      search title.
      In the Owner Name and Multiple Criteria search option windows, a checkbox is checked by
      default; this box includes the text “Return only the first 500 matches.” This checkbox exists to
      help prevent excessive search times when determining what search criteria is best suited to
      achieve a desired result. To see all results, simply uncheck this box. Please Note: Removing
      the check in the “Return only the first 500 matches” box will increase the amount of time it
      takes to search all records.
             Search by Property ID #
             Select this search option if you know the State Controller’s Office property identification
             number assigned to the unclaimed property account.
                     1. Insert the DVD into the DVD Drive (or search local files as described
                        above).
                     4. Type the exact Property ID # in the box, then press ENTER or click on the
                        SEARCH icon.
                         Note: Leading zeros are not required. Zeros contained in the number, or
                         found after another non-zero number are required.
                         Example: Property ID# 00012340 can be entered as ‘12340’
                     5. When you successfully access an account, the system displays all
                        information about the account on the screen. Refer to the charts in the
                        Appendices of this handbook for an explanation of the various data
                        displayed.
7. To return to the UPS Main Menu, click on the MAIN MENU icon.
8. To exit the Unclaimed Property Search program, click on the Exit Icon.
                    4. Type the last name of the owner in the box or any beginning part thereof;
                       example: “Smith John” can be searched as “Smi” or “Smith Jo.” Note: The
                       fewer letters entered, the more results will be found but the longer the
                       search will take.
                    5. Press ENTER or click on the SEARCH icon. You may also enter the
                       Owner’s city if you wish. This option is not required but can help narrow the
                       search results. Note: For more common names, such as ‘Smith” or “Jones,”
                       the system may take longer to complete the search.
                    6. If the search results are within expectation and you wish to view ALL
                       records that meet this criteria, UNCHECK the “Return only the first 500
                       matches” checkbox (if checked), and press the SEARCH button again.
                    8. To see more information on any specific account from the list, double-click
                       on the account name.
11. To return to the UPS Main Menu, click on the MAIN MENU icon.
12. To exit the Unclaimed Property Search program, click on the EXIT icon.
                    4. Enter the appropriate criteria into the search fields. Note: Fields left blank
                       will not be used in the search.
                    5. You may also search by zip code, which is a new feature with this version of
                       the software. This field operates as all other fields: if there is information
                       populated it will add it to the search criteria; if not, it will be overlooked.
                    6. Once the desired criteria have been entered, click on the SEARCH button.
                       If a few or no records are returned, consider revising your search criteria
                       and removing certain items that are less important. Example: If you have
                       search by Share Amount, Stock Name, and Holder Name, yielding few
                       results, consider searching only by Share Amount and Holder Name,
                       possibly entering only the first portion of the Holder Name.
                    7. You may also choose to export the data based on the criteria entered in step
                       five. This feature will export the same data that would be returned via the
                       search button, and will do so to the location selected during the initial setup
                       (which can be accessed via the CONFIGURE DATA button).
                    8. If the search criteria is acceptable and you wish to view all records, uncheck
                       the “Return only the first 500 records” checkbox (if checked). Click SEARCH
                       again.
                    9. To see more information on any specific account from the list, double-click
                       on the name of the account.
12. To return to the UPS Main Menu, click on the MAIN MENU icon.
13. To exit the Unclaimed Property Search program, click on the EXIT icon.
      The estates of deceased persons electronic file (Microsoft Excel format) lists all estate properties
      in the system, including ones previously paid and/or escheated. Please note: The status of these
      properties, once published is subject to change at any time, without further notice. Please contact
      the SCO to verify availability of Estate funds prior to any client activity.
             http://www.microsoft.com/downloads/details.aspx?familyid=1cd6acf9-ce06-4e1c-8dcf-
             f33f669dbc3a&displaylang=en
             Estates File
             The Estates File contains four tabs: Estates File, Decedent Index, Heir Index, and Price
             Index. Note: If sorting an index, care should be taken to sort all fields (columns) together,
             so as not to disconnect relevant records (rows).
                     Estates File Tab - contains all relevant property information in an easy to view
                     format; it is shown in ascending order of when the property was received [newer
                     properties at the bottom] (this is achieved using the combination of the ‘received
                     date,’ the Property ID with an ‘E’, and finally the longer, solely numeric Property ID
                     number). This tab SHOULD NOT BE SORTED; doing so will break the
                     relationship between the property and any additional decedent aliases, heirs
                     and/or escheat comments. “Search” these records using the Find option (Ctrl + F)
                     Decedent Index Tab - can be used to sort by any of the criteria attached to the
                     property that is associated with the decedent, such as name, received date,
                     probate number (where available), probate date (if present), probate amount,
                     current balance, aliases (if any), and county.
                     Heir Index Tab - can be used to search information related to any known heirs:
                     name and/or entitled amount (current property balance is also shown).
                     Price Index Tab- convenient way to view the county, property balance, and
                     Property ID Number.
      If the property has been reported to the SCO and publication of the property has not yet
      occurred, any contract entered into with an investigator and potential owner(s) is null and void.
      Similarly, if the property has been reported to the SCO and publication has occurred in the
      manner provided in Section 1531 of the Code of Civil Procedure, regardless of whether the
      property is still being held by a business or government agency, the contract is subject to the
      ten percent limitation.
             Investigator Fees
             The fees investigators may charge to cover the costs of their efforts to reunite owners
             with unclaimed property are set forth in Code of Civil Procedure (CCP) Section 1582,
             which states:
                     “No agreement to locate, deliver, recover, or assist in the recovery of property reported under
                     Section 1530, entered into between the date a report is filed under subdivision (d) of Section 1530
                     and the date of publication of notice under Section 1531 is valid. Such an agreement made after
                     publication of notices is valid if the fee or compensation agreed upon is not in excess of ten
                     percent (10%) of the recoverable property and the agreement is in writing and signed by the
                     owner after disclosure in the agreement of the nature and value of the property and the name and
                     address of the person or entity in possession of the property. Nothing in this section shall be
                     construed to prevent an owner from asserting, at any time, that any agreement to locate property
                     is based upon an excessive or unjust consideration.
                     Not withstanding any other provision of law, records of the State Controller's Office pertaining to
                     unclaimed property are not available for public inspection or copying until after publication of
                     notice of the property or, if publication of notice of the property is not required, until one year after
                     delivery of the property to the State Controller’s Office.”
             Agreement Provisions
             All investigator agreements submitted must be in compliance with CCP Section 1582.
             The SCO must review all investigator agreements to ensure compliance with the
             statute. To facilitate claim processing, the SCO recommends the use of the Standard
             Investigator Agreement. An original agreement created by an investigator and an
             attorney must contain all of the essential elements of the Standard Investigator
             Agreement. It is advisable to have a new investigator agreement reviewed by the SCO
             before submitting it with a claim package.
             Per CCP Section 1582, an investigator is required to provide full disclosure of the
             unclaimed property in the contract information. Full disclosure includes:
                     1. Owner name as reported by the holder;
             When one claim package includes claims for multiple properties, full disclosure is
             required for each property. The Standard Investigator Agreement-Contract Attachment
             in Appendix B of this handbook provides for the reporting of the disclosure information.
             Standardized/Non-Standardized Agreements
             Investigator agreements submitted on the SCO standardized agreement form are
             preferred. A claim package submitted with a non-standardized agreement may delay
             the evaluation process because of the extra staff time required to analyze the
             agreement for compliance with CCP Section 1582. Agreements that do not comply with
             the law will be rejected.
             Power of Attorney
             Powers of Attorney (POA) may not be accepted in lieu of a claimant’s signature on the
             claim form or investigator agreement. The claim must be verified by the claimant per
             CCP Section 1540(a). Exceptions may be considered in cases where a POA is
             necessitated by a medical condition that prevents the claimant from signing the claim
             form. In such a case, the claim is referred to our legal office for determination. All claim
             packages signed by a POA that do not contain medical verification signed by a licensed
             physician will be denied without consideration.
      Claim Package
      A claim package is a group of documents submitted to the SCO to validate a request for
      payment of unclaimed property.
             1. The claim package shall include a properly executed Investigator Agreement,
                signed and dated by the investigator and each claimant. Notarization of this
                agreement is not required.
             2. The claim package shall include a completed Claim for Abandoned Property for
                each claimant; this form is located in Appendix B of this handbook. The form should
                be duplicated onto yellow paper to ensure that investigator claims can be easily
                identified by the SCO upon receipt. Use of the forms provided helps expedite the
                claim process.
                    a. The claimant must sign and date the claim form and the claimant’s signature
                       must be notarized if the total value of the cash properties is $1,000 or more.
                       All claims for securities and safe-deposit box properties must also be
                       notarized.
             3. A document to verify the claimant’s current address is required.
             4. A document that shows proof of the claimant's SSN/tax identification number must
                be provided with the claim package. Non-residents of the United States of America
                may submit a Temporary SSN, an IRS Form W8 BEN, or an Individual Taxpayer
                Identification Number (ITIN) in lieu of SSN/Tax Identification Number.
             5. A claim package that does not contain all documents needed to validate the claim
                may be returned to the investigator with a letter describing the additional
                documentation needed. Please review the filing instructions before submitting a
                claim. The documentation needed will vary based on the type of property being
                claimed and the relationship of the claimant to the reported owner of the property.
                Once a claim package is received, the property is removed from our Web site while
                the claim is being processed.
                Please select from one of the links below to view and print the filing instructions and
                documentation needed to substantiate your claim. (http://www.claimit.ca.gov in the
                “Info for Investigators” box, under “Investigators Handbook & Forms”)
 Account statement
 Bank passbook
 Original bond
 Original debenture
             Account Statement
             If the original certificate is not available, then the SCO may allow other documentation,
             such as verification of occupancy at the registered address, proof of purchase, or a
             cancelled dividend check. The SCO may require a lost instrument bond from the
             claimant when this documentation is unavailable.
             California’s Unclaimed Property Law (CCP Section 1563), requires the SCO to sell
             securities no sooner than 18 months, but no later than 20 months, after the final date
             for filing the report required by CCP Section 1530. If a claimant’s securities have been
             sold, the law no longer provides for interest to be paid on any claims.
             Note: The SCO is not authorized to buy back the claimant’s shares, nor make up the
             difference in sale proceeds in the event that the market value of the stock increased
             between the date it was sold and the date of the claim.
• Insurance policy
• Insurance statement
             Escrow Accounts
             The buyer/seller closing statement is required. If the statement is not available, then
             the claimant is required to show proof of residence or occupancy at the address shown
             on the property as reported to the SCO. However, if the unclaimed property account
             shows both buyer and seller, the claimant must establish their legal entitlement to the
             escrow deposit and disputed escrow funds. To prove entitlement, the claimant must
             submit documentation from the escrow or title company that specifies the distribution of
             the escrow funds or court documentation indicating rightful ownership to the funds.
• Account statement
             If the statement is not available, then proof of residence or occupancy at the address
             shown on the property account is required. If proof of residence is not available or if the
             reporting agency did not report an account owner’s last known address, then evidence
             must be submitted proving an association with the reporting agency.
             California’s Unclaimed Property Law requires the State Controller’s Office to sell the
             contents of safe-deposit boxes if the contents appear to have monetary value.
             However, no sale shall be made pursuant to this subdivision until 18 months after the
             final date for filing the report required by CCP Section 1530. Cash received or proceeds
             from the sale are used to satisfy any bank liens. Remaining proceeds are credited to
             the owner’s account until a claim is presented. The law does not provide for interest to
             be paid on any claims. In the event that the contents of a safe-deposit box are not sold
             and a claim is presented, the State Controller’s Office, upon proof of ownership, returns
             the property by insured/registered mail after the claimant pays any liens on the safe-
             deposit box.
             If lien amounts are owed to the bank at the time of escheatment, that information is
             reported to the State Controller's Office. Liens are paid to the bank 1) when cash is
             found in the box, 2) with proceeds from the sale of safe-deposit box contents, or 3) by
             the claimant when ownership has been verified.
 W-2 form
             Non-English Documents
             If the document submitted to substantiate the claim is not in English, then the entire
             document must be translated to English, and the translated document must be
             submitted along with the non-English document.
      If competing claim packages are submitted by different claimants and contain conflicting
      information, then those claim packages may be submitted to our Legal Office for
      determination. Our Legal Office will determine which party, if any, is the rightful owner of the
      property. Documentation submitted by each party is treated confidentially.
      Claim Status
      The SCO shall consider a claim package within 180 days of receipt of all documentation that
      substantiates the claim. The claim package documents are reviewed for compliance with the
      Unclaimed Property Laws and to the documentation provided must substantiate the claim in
      order to be paid. The following statuses are assigned to each claim package during the claim
      process:
             Received
             The claim package has been received.
             Approved
             The claim package has been approved and is pending payment.
             Paid
             The claim has been paid.
             Dropped (Closed)
             The claim package has a deficiency in one or more of the following areas:
 Claim Form – The claim form is incomplete or is not signed and notarized.
             Denied
             The SCO notifies the investigator in writing if the documentation submitted indicates that:
 The person claiming the property is not the correct owner/heir of the property;
                A claim against this property is already in process. This may be a duplicate claim by the
                 claimant or one filed by another individual; or,
      Payment of Claims
      Investigator claims are paid according to the procedures below. Exceptions may be considered in
      extenuating circumstances, but only upon the written request by the claimant.
             1. The payments are recorded against the claimant’s Social Security or tax identification
                number.
             3. Investigator fees must be agreed upon by the claimant and the investigator prior to
                submitting the claim and may not exceed a maximum ten percent (10%) of the value of
                the claim.
             4. The SCO pays claims submitted by investigator and heir finders companies as follows:
                      a. In cases where the wording in the Investigator Agreement specifically assigns
                         to the investigator/heir finder a percentage of the payment, we will mail two
                         warrants for each claim. One warrant, made payable to the claimant, will be
                         mailed directly to the claimant for his or her agreed-upon percentage; and a
                         second warrant, made payable to the investigator/heir finder, will be mailed
                         directly to the investigator/heir finder for his or her agreed-upon percentage.
                         An example of wording in an Agreement that would allow for two warrants to
                         be mailed is: “Claimant assigns to the Investigator a percentage not to exceed
                         10% of the net assets which the Claimant in fact recovers.”
                           At the time the claim is approved, a letter will be mailed to the claimant
                           informing them that even though they will be receiving the payment
                           directly, they are not relieved of any contractual obligation they may have
                           with the investigator/heir finder with whom they signed a contract. We will
                           also send the investigator/heir finder a copy of this letter.
                       d. The contents of a safe deposit box will be mailed directly to the claimant.
                          Only one claimant may be designated to receive the contents of the box.
      Note to Investigators: Please advise your client to contact the agency listed on their letter if
      they have any questions. The SCO only has general information regarding the offset and is not
      made aware of the offset until it occurs.
             Payment of investigator fees is the responsibility of the claimant. The SCO monitors the
             fees that investigators charge.
             Standardized/Non-Standardized Agreements
             Investigator agreements submitted on the Standardized Investigator Agreement are
             recommended. An agreement submitted on a non-standardized form requires
             additional processing time to ensure that the agreement conforms to laws governing
             the payment of estates of deceased persons. An agreement that does not conform to
             the law is rejected.
      Heirs of the named heir of an estate may also claim estates valued at less than $60,000 on the
      Claim for Estate of Deceased Person without a court action. However, when the estate is
      valued at $60,000 or more, the heirs of the named heirs must file a petition under CCP Section
      1355. In addition, if the decedent died before June 8, 1982, then the petition must include a
      stipulation for the deduction of any inheritance tax due.
      At least 20 days before the hearing of the petition, the claimant must send a copy of the
      petition and notice of hearing to the SCO. Please include a claim package with the petition and
      notice of hearing. (Please refer to CCP Section 1355 for documentation required.)
       Claim Package
       A claim package is a group of documents submitted to validate a request for payment of an
       estate of a deceased person. All claim packages are processed on a first-in first-out basis, as
       received by the SCO.
       To expedite the claim process, please provide the following documentation with the claim
       package:
              2. A Claim for Estate of Deceased Person signed by the claimant and notarized. The
                 investigator must also sign the claim form. Notarization of the investigator’s
                 signature is not required.
              3. All documents marked with an “X” by the SCO in Section A of the claim form. The
                 SCO recommends that you contact our office before submitting the claim package
                 so that the SCO can advise you of the documentation required, based on the
                 particulars of the estate. In addition, the SCO will send you the claim form on blue
                 paper so that upon its return, it is directed to the appropriate staff for processing.
              4. A birth, death, or marriage certificate of the decedent, named heir, or both that
                 proves the claimant is the heir to the decedent’s estate if the claimant is not a
                 named heir of the estate.
              6. A document that proves the Social Security number or tax identification number of
                 the claimant.
              7. The Final Decree of Distribution for the decedent’s estate, if the SCO does not
                 already have this document.
       Additional documents may be required if the documentation provided does not prove the blood
       relation of the claimant to the estate’s decedent. Additional documents that may be required
       include a Table of Heirship; a Declaration under Probate Code Section 13101; other birth,
       marriage, or death certificates of blood relatives; census reports; genealogy charts; and/or an
       Application for Social Security Account Number (SS-5).
 The claim form is incomplete or not signed and notarized where required;
                The person claiming the property is not entitled to the property or the
                 documentation provided does not clearly prove the relationship of the claimant to
                 the estate’s decedent. In this case, the entire claim package is returned to the
                 investigator;
      Payment of Claims
      Investigator claims are paid according to the procedures below. Exceptions may be considered
      in extenuating circumstances, but only upon the written request by the claimant.
             1. The payments are recorded against the claimant’s Social Security or tax
                identification number.
             3. The amount of the investigator’s fee must be agreed upon by the claimant and the
                investigator prior to the submission of the claim.
             5. The SCO pays claims submitted by investigator/heir finder companies by one of two
                methods:
      For inquiries on claims containing securities, please allow up to 180 days from the approved
      date shown online as staff must research and apply any corporate actions, such as dividends or
      mergers, initiated by the company, which affect the value of the securities. In most cases, this
      process can be completed within 90 days. If the securities have not been sold, they will be sent
      in the form of shares and information will be mailed to the claimant regarding how the securities
      will be transferred into the claimant’s name.
      If, however the securities have been sold, we will return the proceeds from the sale along with
      any dividends issued prior to the sale. Please be advised that the SCO is required, by state
      law, to sell securities between 18 and 20 months after the due date for reporting the property to
      the state.
      If the claim contained cash property, a separate check for the cash property will be mailed
      within 60 days of the approval date shown online.
      Note to Investigators: Please advise your client to contact the agency listed on their letter if
      they have any questions. The SCO only has general information regarding the offset and is not
      made aware of the offset until it occurs.
Appendix A
                                             State Codes
         Initial      State                          Initial         State
         AL           Alabama                        MT              Montana
         AK           Alaska                         NC              North Carolina
         AR           Arkansas                       ND              North Dakota
         AZ           Arizona                        NE              Nebraska
         CA           California                     NH              New Hampshire
         CO           Colorado                       NJ              New Jersey
         CT           Connecticut                    NM              New Mexico
         DC           District of Columbia           NV              Nevada
         DE           Delaware                       NY              New York
         FL           Florida                        OH              Ohio
         GA           Georgia                        OK              Oklahoma
         HI           Hawaii                         OR              Oregon
         IA           Iowa                           PA              Pennsylvania
         ID           Idaho                          RI              Rhode Island
         IL           Illinois                       SC              South Carolina
         IN           Indiana                        SD              South Dakota
         KS           Kansas                         TN              Tennessee
         KY           Kentucky                       TX              Texas
         LA           Louisiana                      UT              Utah
         MA           Massachusetts                  VA              Virginia
         ME           Maine                          VT              Vermont
         MD           Maryland                       WA              Washington
         MI           Michigan                       WI              Wisconsin
         MN           Minnesota                      WV              West Virginia
         MO           Missouri                       WY              Wyoming
         MS           Mississippi
                                                                  County Codes
             Code        County                            Code    County                        Code      County
                          3
             0                                             21      Marin                         42        Santa Barbara
             1           Alameda                           22      Mariposa                      43        Santa Clara
             2           Alpine                            23      Mendocino                     44        Santa Cruz
             3           Amador                            24      Merced                        45        Shasta
             4           Butte                             25      Modoc                         46        Sierra
             5           Calaveras                         26      Mono                          47        Siskiyou
             6           Colusa                            27      Monterey                      48        Solano
             7           Contra Costa                      28      Napa                          49        Sonoma
             8           Del Norte                         29      Nevada                        50        Stanislaus
             9           El Dorado                         30      Orange                        51        Sutter
             10          Fresno                            31      Placer                        52        Tehama
             11          Glenn                             32      Plumas                        53        Trinity
             12          Humboldt                          33      Riverside                     54        Tulare
             13          Imperial                          34      Sacramento                    55        Tuolumne
             14          Inyo                              35      San Benito                    56        Ventura
             15          Kern                              36      San Bernardino                57        Yolo
             16          Kings                             37      San Diego                     58        Yuba
                                                                                                            4
             17          Lake                              38      San Francisco                 98
             18          Lassen                            39      San Joaquin                   99         5
 3
     Usually indicates an aggregate account with no identified owners, which cannot be claimed without exact documentation to claim a portion of
     the account.
 4
     Indicates the account owner is a well-known entity.
 5
     Indicates the account is less than $ 50.
Appendix B
 I.     Investigator, through his/her efforts, has located Claimant, who may be entitled to the assets in the
        possession of the State Controller of California, 10600 White Rock Road, Suite 141, Rancho Cordova, CA
        95670 (Mailing Address: P.O. Box 942850-5873) as described below:
        OWNER’S NAME:
        OWNER’S ADDRESS AS REPORTED TO THE STATE CONTROLLER’S OFFICE:
        REPORTED BY:
        TYPE OF ACCOUNT:                  AMOUNT:                     PROP REF NBR:
        SECURITIES:                                             PROPERTY ID NO:
 II.    Investigator and claimant do hereby agree that in consideration of Investigator’s efforts in locating Claimant
        and assisting in the actual recovery of the above-described assets to which Claimant may be entitled,
        Claimant assigns to the Investigator a percentage not to exceed 10% of the net assets which the Claimant in
        fact recovers. Claimant agrees that the investigator fee will be paid upon payment of the claim.
 III.   If Investigator fails to disclose the nature and value of the property prior to the execution of this agreement,
        and Investigator and Claimant agree that if the existence and whereabouts of the above-described assets
        are known to the Claimant, and the Claimant believes that said assets would have been recovered without
        the information and advice given by Investigator, then Claimant is under no obligation to Investigator.
 IV.    Investigator and Claimant agree that in the event Claimant is not entitled to assets as described above and
        such assets are not recovered, there is no obligation on either party to the other, all expenses being borne
        by Investigator.
 V.     This agreement is valid for six (6) months from the date signed by Claimant.
        Claimant:                                                         Daytime Phone:
        Address:                                                               Date:
        Claimant’s Signature:
        Claimant’s SSN or Tax Identification Number:
HOLDER:
1. ( ) NOTARIZATION REQUIRED - If claim amount is $1,000 or greater, or is stock, security property, or safe-deposit box
5. ( ) Original Amount
8. ( ) Will and currently certified (within the last six months) Letters Testamentary appointing administrator and/or
executor (open estate) or certified copy of Final Decree of Distribution (closed estate) for the estate of:
9. ( ) If the estate was not probated, please execute the enclosed Declaration Under Probate Code Section 13101 and
Table of Heir ship (Table of Heir ship must be completely filled out and notarized).
11. ( ) Birth, Death, and/or Marriage Certificate associating claimant(s) with owner of account.
12. (X) Copy of document verifying your identity (i.e., driver's license, ID card)
13. (X) Copy of document verifying your Social Security number or, if business, tax ID number.
14. (X) ALL CLAIMANTS MUST COMPLETE SECTIONS III, V, AND VII ON REVERSE.
                                                          TABLE OF HEIRSHIP
Deceased Owner Name:                                                                                      Deceased Date:
                                 LIST ALL KNOWN RELATIVES
                   Enter “None” in any section for which there is no known relative.
                   (If you need additional space, attach a second Table of Heirship
                                                                                                              Property ID:
                       identifying all missing relatives for all appropriate sections.)
                                                                                                                                 Date of
          Section 1                          FIRST                  MIDDLE                (MAIDEN) LAST
                                                                                                                Marriage            Birth       Death
                                1
Deceased Owner’s
                                2
Spouse(s)
                                3
                                                                                                             Parent’s Name
          Section 2                          FIRST                  MIDDLE                (MAIDEN) LAST       (FROM SECTION 1)
                                                                                                                                    Birth       Death
                                1
                                2
                                3
Deceased Owner’s                4
Children                        5
                                6
                                7
                                8
                                                                                                             Parent’s Name
          Section 3                          FIRST                  MIDDLE                (MAIDEN) LAST       (FROM SECTION 2)
                                                                                                                                    Birth       Death
                                1
                                2
                                3
Deceased Owner’s                4
Grandchildren                   5
                                6
                                7
                                8
         Section 4                            FIRST                  MIDDLE               (MAIDEN) LAST                             Birth       Death
Deceased            Father:
Owner’s Parents Mother:
         Section 5                            FIRST                  MIDDLE               (MAIDEN) LAST                             Birth       Death
                         1
                         2
Deceased Owner’s
                         3
Brothers and Sisters
                         4
                         5
                                                                                                             Parent’s Name
         Section 6                           FIRST                  MIDDLE                (MAIDEN) LAST       (FROM SECTION 5)
                                                                                                                                    Birth       Death
                         1
Children of Deceased
                         2
Owner’s Brothers and
                         3
Sisters
                         4
I declare under penalty of perjury, under the laws of the State of California, that all statements contained in this Table of Heirship and any
accompanying documents are true and correct, with full knowledge that all statements made in the Table of Heirship are subject to investigation
and that any false or dishonest statement may be grounds for denial of the claim submitted.
                                              TABLE OF HEIRSHIP
                                                   INSTRUCTIONS
 Deceased Owner Name         Enter the name of the deceased person whose property you are claiming.
     Deceased Date           Enter the date the deceased property owner died.
        Property ID           Enter the Property ID found on the claim details page printed with your claim form.
 To ensure you receive the funds to which you are entitled, enter the requested information for yourself and all of the deceased
 property owner’s known relatives, both living and dead. In addition, provide a copy of all pages of the certified death certifi-
 cate for all deceased relatives listed in all Sections above your name to whom you are directly related (such as, your grand-
 mother/grandfather, mother/father, and/or son/daughter).
                             Include in this section all of the deceased property owner’s current or former spouses. Enter one
        Section 1
                             spouse per line (living or dead). If the deceased owner never married, enter “None.”
          Name               Enter the spouse’s first, middle, (maiden name, if applicable) and last name.
    Date of Marriage         Enter the spouse’s date of marriage to the deceased property owner.
      Date of Birth          Enter the spouse’s date of birth.
      Date of Death          If the spouse is deceased, enter the spouse’s date of death.
                             Include in this section all of the deceased property owner’s children. Enter one child per line
        Section 2
                             (living or dead). If the deceased owner did not have any children, enter “None.”
          Name               Enter the child’s first, middle, (maiden name, if applicable) and last name.
Parent’s Name Enter the first name of the child’s parent, as listed in Section 1.
                             Include in this section all of the deceased property owner’s grandchildren. Enter one grandchild
        Section 3
                             per line (living or dead). If the deceased owner did not have any grandchildren, enter “None.”
          Name               Enter the grandchild’s first, middle, (maiden name, if applicable) and last name.
Parent’s Name Enter the first name of grandchild’s parent, as listed in Section 2.
        Section 4            Include in this section both of the deceased property owner’s parents (living or dead).
          Name               Enter the parent’s first, middle, (maiden name, if applicable) and last name.
      Date of Birth          Enter the parent’s date of birth.
      Date of Death          If the parent is deceased, enter the parent’s date of death.
                             Include in this section all of the deceased property owner’s brothers and sisters. Enter one broth-
        Section 5
                             er or sister per line (living or dead). If the deceased owner did not have any brothers or sisters,
          Name               Enter the brother or sister’s first, middle, (maiden name, if applicable) and last name.
      Date of Birth          Enter the brother or sister’s date of birth.
      Date of Death          If the brother or sister is deceased, enter the brother or sister’s date of death.
                             Include in this section all of the deceased property owner’s nieces and nephews. Enter one niece
        Section 6
                             or nephew per line (living or dead). If the deceased owner did not have any nieces or nephews,
Name Enter the niece or nephew’s first, middle, (maiden name, if applicable) and last name.
Parent’s Name Enter the first name of the niece or nephew’s parent, as listed in Section 5.
From: (Investigator)
Please send us a certified copy of the Final Decree of Distribution for the estate named above.
Enclosed is our check for $ to cover the cost of the Final Decree.
    If the decedent’s estate was not probated, please mark the box below with an “X” and have an authorized officer
     of the court execute and return this form.
Sincerely,
(Investigator)
 To the best of my knowledge, the above named estate was not probated in the County of
     II.     Investigator, through his/her efforts, has located Claimant, who may be entitled to the assets in the possession of
           the           State Controller of California, 10600 White Rock Road, Suite 141, Rancho Cordova, CA 95670 (Mailing
           Address: P.O.          Box 942850-5873) as described below:
            NAME OF ESTATE:
            PROBATE NUMBER:                                          COUNTY OF PROBATE:
            AMOUNT:                                CONTROLLER’S ACCOUNT NUMBER
     III. Investigator and Claimant do hereby agree that in consideration of Investigator's efforts in locating Claimant and
              assisting in the actual recovery of the above-described assets to which Claimant may be entitled, Claimant assigns to
          the             Investigator          % of the net assets that Claimant in fact recovers. Claimant agrees that the
          investigator fee will be paid upon payment of the claim.
     IV.  Investigator and Claimant agree that in the event Claimant is not entitled to assets described above and such
                assets are not recovered, there is no obligation on either party to the other, all expenses being borne by
     Investigator.
ESTATE OF
NAMED HEIR(S)
6. ( ) Birth, Death and/or Marriage Certificate associating Claimant(s) with the Decedent or named heir of the Decedent’s Estate
10. ( ) For claims $60,000 or more, a court issued Order to Pay is required when the Claimant is not a named Heir of the Estate
NOTE: Additional documentation may be requested upon review of the claim package
NOTE: If you have an outstanding debt with a California state agency, city or county, your payment may be intercepted to pay the
debt
CE-3 REV. 03/15                                                                                                               Page 1 of 2
 A notary public or other officer completing this certificate verifies only the identity of the individual who signed the document to which
 this certificate is attached, and not the truthfulness, accuracy, or validity of that document.
State of , County of
Signature (seal)
PRIVACY NOTIFICATION
              The Information Practices Act of 1977 and the Federal Privacy Act required this Bureau to inform you that your
            Social Security number and other documents are requested for property identification and processing of your claim.
                                       You have the right to view your records at this office by writing :
                        Division Chief Unclaimed Property Division, P.O. Box 942850, Sacramento, CA 94250-5873