Module 1 – Conducting Formal Application Phase on Proposed CBTA Programme

Ex 1.2

Time: 60 minutes

Date:

Group Number:

Group Members:

This is a group activity.

You may refer to the course materials and notes.

Instructions:

Refer to the case study and H 1.2 - Phase 1 Pre-Application Checklist (for Inspectors)
provided in the following pages.

A) In the capacity as an Inspector (40 min):

1. Refer to Attachment 1 (Proposed CBTA Programme Application Form). Determine

the suitability of contents of pre-application form to proceed with pre-application
meeting. Explain the reasons.

Type your answer here…

2. List the items to be discussed with the applicant in the pre-application meeting.

Type your answer here…

3. Given that the deficiencies (if any) from the pre-application form are rectified,
determine the results of the pre-application phase, with reference to Attachment 2
(Notes of Pre-application Meeting). Explain the reasons.

Type your answer here…

4. Complete H 1.2 for the proposed CBTA programme as stated in the case study.

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B) Select one group member to present the results of discussion. (20 min)

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 Case Study (Part 1)

Background

Traditional aviation training programmes are designed predominantly for meeting and
maintaining the qualifications of a license, rating or privilege. The standards are sometimes
expressed in quantitative terms that prescribe training programme “inputs” (e.g. required
hours of study, hours of practice, etc.), and the programme design and content are further
influenced by the Licensing Authority’s testing criteria and methods.

In contrast, a competency-based training and assessment (CBTA) programme is an

integrated and “outcome-focused” training programme aimed at providing aviation
professionals with the competencies to be effective and efficient in the performance of their
duties. The CBTA programme requires a detailed and accurate training needs analysis. It is
from that analysis that an adapted competency model is derived, and instructional systems
design (ISD) methodologies are applied to develop the training and assessment plans. The
goal of a CBTA programme is to provide a competent workforce for the provision of a safe
and efficient air transportation system. In order to focus training and assessment on how an
aviation professional is expected to competently perform on the job, a description of this
performance in the particular operational and environmental context is needed.

As such, training in the aviation sector is moving towards a CBTA programme as it enables
individuals to reach their highest level of operational capability while ensuring a basic level of
competence as a minimum standard. The industry is recognising that CBTA programme
allows individuals to cope with predictable and unforeseen situations. Furthermore, it is
relevant to the job and the context in which the job will be performed and is geared towards
learning rather than passing a test. By making full use of the available training tools and
methodologies, it supports continuous learning and performance improvement.

Given that the initial and recurrent training for operational personnel is mandated by National
Regulations which include flight crew, cabin crew, flight despatchers, aircraft maintenance
engineers etc, Star Airlines has approached Futureland CAA (FCAA) on their CBTA
programme for Safety Management System Recurrent Training for Cabin Crew. As a result,
FCAA will assign its Aviation Safety Inspectors (ASIs) to process the CBTA application as
submitted by Star Airlines. These ASIs are equipped with the competencies of overseeing
CBTA.

Star Airlines (SA)

Star Airlines (SA) is an established air operator from Futureland since 1972. The airline is
also holding an approved training organisation (ATO) status from Futureland CAA (FCAA), in
accordance to the requirements listed out in Futureland Civil Aviation Regulations.

Star Airlines operates a fleet of 12 x ATR 42-600 aircraft. All flight and cabin crew are of the
same nationality and cultural background using English as the common language of
communications. The passenger seating capacity of the ATR 42-600 aircraft is 50 and is
being operated by a single cabin crew for all ATR 42-600 flights.

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Star Airlines intends to introduce CBTA methodology. Star Airlines is now applying for
approval from FCAA to implement CBTA for Safety Management System (SMS) Recurrent
Training for Cabin Crew. Star Airlines will learn from this process in order to achieve a better
understanding in obtaining CBTA approval before expanding to other CBTA training courses

SMS Recurrent Training for Cabin Crew is usually limited to classroom lectures. However,
Star Airlines will extend the scope of this SMS Recurrent Training to include the management
of hazards during flight. This will require the use of cabin mock-up for practical training. This
will enable Star Airlines to learn the CBTA application and approval process and implement
them for future courses.

Pre-application Phase

After knowing the intention of Star Airlines, FCAA advised Star Airlines to download the
Futureland Advisory Circular: Competency-based Training and Assessment (refer H
1.1) for information, and Proposed CBTA programme application form for follow-up action.

Star Airlines proceeded to submit the completed Proposed CBTA programme application
form to FCAA (refer Attachment 1). Upon receipt of the Proposed CBTA Programme
application form, a meeting was then arranged between the appointed ASI and the Star
Airlines Training Head and other relevant personnel, at the FCAA office. The ASI explained
the purpose of this pre-application meeting is to assist Star Airlines with their application. The
ASI outlined the plan for assessing the proposed SMS Recurrent Training for Cabin Crew.
This includes the 5-phase approval process, and the required documentation. The Notes of
Pre-application Meeting (refer Attachment 2) for this pre-application meeting was recorded
and shared between both parties.

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 Attachment 1 - Proposed CBTA Programme Application Form

Info
Organisation Star Airlines
Point of contact Darren Sinclaire
Date of submission 1 Feb 2021
Proposed course title Safety Management System Recurrent Training for Cabin Crew
(The course title should be (SMS RT CC)
concise and precise)

Language  English
Delivery mode  Classroom
Level (Technical/Management)  Management
Location of training  10, Aviation Drive, Futureland 444867
Proposed duration of course  1 day
Proposed start date of course  4 Mar 2021
Expected total number of
 12
deliveries in 1 year
Expected total number of
participants to be trained in 1  50
year
Descriptions
Course goal  This course will provide Star Airlines’ cabin crew with the
necessary refresher knowledge, skills, and attitudes to
implement Safety Management System hazard
identification, in accordance with the company safety policy.
Course objectives Upon successful completion of this course, trainees will be able
to:
 State the latest company safety policy
 Identify cabin safety hazards
 Manage cabin safety hazards inflight
 File hazard notification report
Primary target population  Star Airlines’ cabin crew
Secondary target population  Nil
Entry requirements  Qualified Cabin Crew
 Attended Safety Management System Initial Training for
Cabin Crew
Delivery requirements  Learning Environment
o Lecture Room
o Projector and screen
o Whiteboard
o Flipchart
o Stationery
 Laptop
 Cabin Mock-up
Instructor qualification  Minimum of 5 years’ experience as a safety instructor
requirements pertaining to this  Qualified SMS instructor
course  Have attended training on competency-based training and
assessment

Supplementary information  Nil

Reference Material

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 Document Title Date/Version/Amendment Document Type
National regulations on the 1st Edition Futureland CAA
provision of Cabin Crew

Doc 9868 – PANS Training 3rd Edition ICAO

Annex 6 – Operations of 11th Edition, Amendment 46 ICAO
Aircraft, Part 1 International
Commercial Air Transport –
Aeroplanes
Annex 19 – Safety 2nd Edition ICAO
Management
Cabin Crew Manual 3rd Edition Star Airlines
Safety Management Manual 5th Edition Star Airlines
Development Team

Course Developer Certificate OJT

Jim Hanson Training Developers Course: In the process, to be
TDC-123456789-2017 completed Dec 2021
Email:
Jim_Hanson@starairlines.com

Subject Matter Experts Certificate CV

(SMEs)
Darren Sinclaire Successfully completed Safety Yes
Management System Training
Email: for Safety Officer course
Darren_Sinclaire@
starairlines.com Successfully completed Cabin
Safety Training Instructor
course (for aircraft type ATR-
42-600)

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 Attachment 2 - Notes of Pre-application Meeting

Date: 3 March 2021

Time: 1000 hrs – 1130hrs

Venue: Futureland CAA Board Room

Attendance:

Futureland CAA

Aviation Safety Inspector (CBTA Programme), Michael Chin

Star Airlines

Head of Training, Tracy Jackson

Subject Matter Expert, Darren Sinclaire

Course Developer, Jim Hanson

Chief Cabin Crew, Nurul Yuni

Objective of Meeting

1. The objectives of the meeting were to provide an overview of the 5-phase approval process for
a CBTA Training Programme, the required documents and to answer any queries Star Airlines
may have. In addition, this meeting also addressed the expectations of the CAA and the
schedule of events.

Approval Process

2 The Aviation Safety Inspector (ASI) had reviewed the pre-application form submitted by Star
Airlines.

3 Star Airlines informed the ASI on their background. The airline operates a fleet of 12 x ATR 42-
600 aircraft. All flight and cabin crew are of the same nationality and cultural background using
English as the common language of communications. The passenger seating capacity of the
ATR 42-600 aircraft is 50 and is being operated by a single cabin crew for all ATR 42-600
flights.

4 Star Airlines informed the meeting that their intention is to introduce CBTA training starting with
the Safety Management System Recurrent Training for Cabin Crew (SMS RT CC). Star
Airlines will learn from the process in order to achieve a better understanding in obtaining
CBTA approval before expanding to other CBTA training courses. In this regard, while SMS
recurrent training is normally limited to classroom lectures, Star Airlines will extend the scope
of the CBTA training to include managing a hazard during flight as part of SMS recurrent
training. This will enable Star Airlines to gather learning points from the application and
approval process from this proposed CBTA programme in order to apply to future courses.

5 Star Airlines was briefed by the ASI on FCAA requirements and the processes involved
including the 5-phase approval process. The ASI also provided a short brief on CBTA, in
particular the requirements (e.g. personnel, qualifications, time frame, cost, training facilities,
application fees if applicable) for Star Airlines to develop its own Adapted Competency Model
for Cabin Crew for the proposed SMS RT CC. Star Airlines confirmed that they have earlier

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 read and understood the CBTA requirements. In this regard, the ASI provided Star Airlines a
copy of the ICAO Competency Framework for Cabin Crew (see attached).

6 A typical Schedule of Events of the 5-phase approval process was used as a guide by FCAA
to facilitate discussion and to ensure that all elements of the approval process are covered in
each of the 5 phases.

Sample Schedule of Events

Sample Schedule of Events

Phase 2

Phase 3

Phase 4

Phase 5

0 0.5 1 1.5 2 2.5 3 3.5 4

Months

7 During the meeting, Star Airline was encouraged to ask questions about any area of the
process not clearly understood. However, Star Airlines indicated that they were conversant
with the expectation required of them.

8 The contents of the Star Airlines’ completed pre-application form was reviewed during the
meeting. These included the location and availability of the training facilities, proposed
duration of approval process, and other operational requirements, etc. Star Airlines was also
informed by the ASI, that any changes to this information must be informed to FCAA promptly.

9 Star Airlines was also informed that it is essential that they understand which regulations are
applicable to the proposed CBTA Programme. A list of regulations relevant to CBTA including
the Civil Aviation Regulation of Futureland on Cabin Crew Training for Air Operators was also
highlighted and discussed. Other regulations included the requirement for SMS Training for all
operational staff.

10 The ASI also emphasized that Star Airlines’ personnel must be made aware of their
responsibilities during the approval process. It is to Star Airlines’ benefit to submit the required
documentation as soon as they become available, and to notify the FCAA office immediately of
any problems or changes in the proposed training programme.

Requirements of Formal Application

11 Star Airlines was also briefed on the formal application form, content, and all the
documentation requirements for the formal application, in accordance with the FCAA Advisory
Circular. Star Airlines was informed to submit the formal application to FCAA office after

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 successful review by FCAA. Notification of its acceptance or rejection will be provided by letter
within 10 working days by FCAA after the formal meeting.

12 Star Airlines was also advised that while FCAA inspectors will furnish informal guidance and
advice during the preparation of required documents and manuals, the production of
acceptable documents and manuals is solely the responsibility of Star Airlines.

13 The ASI also informed Star Airlines that the formal application should contain a formal letter
with attachments containing the information required by FCAA. The letter must contain the full
and official name of the Star Airlines and its designated representative will sign the letter.

14 Additionally, the letter will identify the key personnel responsible for the CBTA Programme.

15 Star Airlines informed that its instructors are still undergoing Training Developers Course and
they have recently recruited a course developer. However, the course developer has just
completed the Training Developers Course and is in process of undergoing on-the-job training.
The ASI informed Star Airlines that the course developer needs to be a qualified course
developer.

End of Meeting

16 As there were no other matters raised for discussion, the meeting ended at 1130 hours.

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Attachment in Notes of Pre-application Meeting - ICAO Competency Framework for Cabin Crew
Members

Competency Description Observable behaviours (OB)

Application of Identifies and applies OB 1.1 Identifies where to find policies and
policies and appropriate policies procedures
procedures and procedures in
accordance with OB 1.2 Applies relevant policies and procedures
published operating
instructions and OB 1.3 Applies procedures or adapts them to
applicable regulations ensure safety

OB 1.4 Operates cabin systems and equipment

OB 1.5 Complies with applicable policies and

procedures

Communication Communicates through OB 2.1 Determines that the recipient is ready and
appropriate means in able to receive information
the operational
environment, in both OB 2.2 Selects appropriately what, when, how and
normal, abnormal with whom to communicate
and emergency
situations OB 2.3 Conveys messages clearly, using
designated common language (e.g.
multilingual flight/cabin crew)

OB 2.4 Confirms that the recipient demonstrates

understanding of important information

OB 2.5 Listens actively and demonstrates

understanding when receiving information

OB 2.6 Asks relevant and effective questions

OB 2.7 Uses appropriate escalation in

communication to resolve identified
deviations

OB 2.8 Uses and interprets non-verbal

communication in a manner appropriate to
the organizational and social culture

OB 2.9 Adheres to standard operator phraseology

and procedures

Leadership and Influences others to OB 3.1 Encourages crew participation and open
teamwork contribute to a shared communication
purpose
OB 3.2 Demonstrates initiative and provides
Collaborates to direction when required
accomplish the goals
of the team OB 3.3 Engages others in planning

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 Competency Description Observable behaviours (OB)
OB 3.4 Considers inputs from others

OB 3.5 Gives and receives feedback constructively

OB 3.6 Addresses and resolves conflicts and

disagreements in a constructive manner

OB 3.7 Exercises decisive leadership when

required

OB 3.8 Accepts responsibility for decisions and

actions

OB 3.9 Carries out instructions when directed

OB 3.10 Identifies deviations and safety hazards

and applies effective intervention
strategies

OB 3.11 Manages cultural and language challenges

Passenger Demonstrates effective OB 4.1 Exhibits assertive behaviour, when

management passenger applicable, e.g. during an evacuation or
management ditching
techniques
OB 4.2 Identifies and manages conflict and
disagreements between passengers

OB 4.3 Demonstrates conflict resolution techniques

OB 4.4 Informs and monitors passengers for

compliance with operator policies,
procedures and regulations

OB 4.5 Uses effective communication and tone of

voice appropriate to the circumstances

Problem solving Identifies precursors, OB 5.1 Identifies, assesses and manages threats
and decision mitigates problems; and errors in a timely manner
making and
makes decisions OB 5.2 Seeks accurate and adequate information
from appropriate sources

OB 5.3 Identifies and verifies what and why things

have gone wrong, if appropriate

OB 5.4 Perseveres in working through problems

while prioritizing safety

OB 5.5 Identifies and considers appropriate options

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 Competency Description Observable behaviours (OB)
OB 5.6 Applies appropriate and timely decision-
making techniques

OB 5.7 Monitors, reviews and adapts decisions as

required

OB 5.8 Adapts when faced with situations where no

guidance or procedure exists

OB 5.9 Demonstrates resilience when encountering

an unexpected event

Situation Perceives, OB 6.1 Monitors and assesses passenger and

awareness and comprehends crew
management of and manages behaviour
information information OB 6.2 Monitors and assesses the general
and anticipates its environment, state of the aircraft and cabin
effect on the operation systems as these may affect the operation

OB 6.3 Validates the accuracy of information and

checks for errors

OB 6.4 Maintains awareness of the people involved

in or affected by the operation and their
capacity to perform as expected,

OB 6.5 Develops effective contingency plans based

upon risks associated with threats and
errors

OB 6.6 Responds to indications of reduced

personal situation awareness

Workload Maintains available OB 7.1 Plans, prioritizes and monitors tasks

management workload capacity by through the utilization of all available
prioritizing and resources
distributing
tasks using appropriate OB 7.2 Manages time efficiently when carrying out
resources tasks

OB 7.3 Offers and gives assistance

OB 7.4 Delegates tasks

OB 7.5 Seeks and accepts assistance, when

appropriate

OB 7.6 Monitors, reviews and cross-checks actions

OB 7.7 Verifies that tasks are completed to the

expected outcome

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 Competency Description Observable behaviours (OB)

OB 7.8 Manages and recovers from interruptions,

distractions, variations and failures
effectively while performing tasks

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 Handout 1.2 – Phase 1 Pre-Application Checklist (for Inspectors)
(Adapted for training purposes only)

Phase 1 - Pre-Application Phase

Documenta
Pre- Formal tion Approval
Inspection
application application Review Phase
Phase
Phase phase Phase

A.B. Details of the Applicant

Name of Organisation
Point of Contact
Course Title
C.
D. Submission of Intent of the CBTA programme
1. Has the pre-application form been received?
Yes No

Note: To attach the completed pre-application form

2. Assessment of Submission of Intent to proceed with Pre-application Meeting

Accept Not Accepted

Comments:

E. Pre-Application Meeting Agenda

1. Pre-Application Meeting
Meeting has been conducted to brief the applicant the below agenda (2 – 7). For any issues of
concern arising from the discussion, to record under Question 6.

2. Steps to Approve the CBTA programme

1. Conduct pre-application phase
2. Conduct formal application phase
3. Review proposed CBTA programme
4. Inspect proposed CBTA programme
5. Approve proposed CBTA programme

3. Documentation Requirements
1. Training Specification
2. Adapted Competency model
3. Assessment Plan
4. Training Plan
5. Training and Assessment Materials
6. Qualification of Instructors and Key Personnel
7. Facilities and Equipment
8. Schedule of Events

4. Operational Requirements
1. Training Facilities (classroom size)
2. Training Delivery
3. Training Hours

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 5. Criteria & Requirements for Application
 e.g. regulations, personnel, qualifications, time frame, cost, training facilities, application fees if
applicable

6. 7. Does the applicant fulfil the requirements to conduct a CBTA programme?

Yes No

Comments:

8. 9. Results of the pre-application phase to proceed with Formal Application Phase

Accept Not Accepted

Comments:

Name of Inspector:

Signature: Date: Name and title:

End

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