1.A company implements an integration procedure that is invoked from an OmniScript.

The
integration procedure includes a recommend to improve performance and address users concerns

Which feature should the consultant recommend to improve performance and address users
concerns?

A. Try Catch

B. Batch Jobs

C. Chaining

D. Conditions

2.A business wants to display customer 360 information in a console for their call center agents. The
customer information will come from a variety of sources, and the information should be grouped
together logically. The agents will need to take different actions depending on the context of each
group of information.

Which tool should a consultant recommend to meet this requirement?

A. Omniscript

B. LWC

C. Visualforce page

D. FlexCards

3.A business process needs to perform a multi-step calculation on each contact record in a list.

Using an Integration Procedure to process the list, what feature can be used to meet this
requirement?

A. Loop Block

B. Batch Action

C. Conditional Block

D. Dataraptor Transform Action

4.A company needs an OmniScript to allow customers to order products and services from their
website. After the order is submitted, the customer should be able to download a PDF summary of
the order.

What type of DataRaptor should the consultant recommend to meet this requirement?
A. DataRaptor Load

B. DataRaptor Extract

C. DataRator Turbo Extract

D. DataRaptor Transform

5.A consultant designs a FlexCard with five card states following best practices. Four of the card
states have a condition.

At runtime, if two of the states' condition are true, which state will be displayed?

A. The first state with the highest priority closest to the top of the canvas

B. The state closest to the top of the canvas

C. The first state with a true condition closest to the top of the canvas

D. The state with a true condition that has the highest priority

6.A consultant receives a requirement to display products installed at an account site in a customer's
360 FlexCard view. The business requires that the width of the fields displayed should change
depending on the device used to view the FlexCard. For example, the Product Name and Model field
elements should display at full width on mobile devices, but they should shrink to 60% on devices
such as laptops and desktops.

How should the consultant design the FlexCard to meet this requirement?

A. Enable the Responsive feature on the Product Name and Model field elements

B. Enable the Mobile-First feature in FlexCard settings

C. Create two states, one for mobile devices and another for non-mobile devices

D. Create two FlexCards, one for mobile devices and another for non-mobile devices

7.A company has an existing OmniScript that gathers customer information. User feedback suggests
that the current process requires too much typing because all the data is entered into input text
fields. The users also are concerned because there is no validation in the data that is entered, and
users can sometimes enter data that contains errors. The required inputs are first name, last name,
age, and email, users are also presented a brief questionnaire regarding customer satisfaction.

Which three input elements can the consultant recommend to improve usability and to provide
validation?
Choose 3 answers

A. Headline

B. Radio Group

C. Email

D. Text Area

E. Range

8.A company needs to implement new verification processes for contacts in their org. This process
relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is
different for each type of contact. For example, recruiters must pass a background check; trainers
must complete mandatory training classes, and candidates must achieve certifications.

Which OmniStudio tools should the consultant recommend to meet these requirements?

A. Specific FlexCards with Actions for each type of Contact

B. Multiple OmniStudio Actions that invoke separate OmniScripts

C. Single FlexCard with an Action to invoke an OmniScript

D. Single OmniStudio Action that invokes separate Omniscripts

9.Which three functions are performed by Action elements in OmniScript?

Choose 3 answers

A. Display error messages to the user

B. Get and update data through APIs

C. Organize data into multiple pages

D. Send DocuSign emails for signature

E. Get and update data in Salesforce

10.A company needs to create a process that allows call center admins to retrieve all open cases that
have a case type of 'network issue' and submit the case data 'as-is' to a back office system for
validation in batch on a daily basis. Once the cases have been submitted, the process should trigger
an email to the supervisor.

Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers

A. DataRaptor Turbo Extract

B. OmniScript

C. FlexCard

D. Integration Procedure

E. DataRaptor Load

11.A company is creating a FlexCard for agents to respond to account inquiries. The company has
decided to limit actions on the card to the three most frequent and important actions users typically
take.

Based on the user analysis exhibit shown below, which three actions should appear on the card?

Choose 3 answers

A. Make a payment

B. View statements

C. Verify a transaction

D. Request higher limit

E. View credit score history

12.A company has an existing OmniScript running in production. The business decides additional
customer information is needed and wants to add more questions to the process.

What is the most efficient approach that the consultant can recommend to the business to meet this
requirement?

A. Add a new Step element with Input elements

B. Add a embedded FlexCard

C. Add an Input Action to a Step

D. Add an LWC component

13.A business Implements FlexCards in their customer 360° view. The business wants to add a new
action to on the FlexCards that redirects users to an external web page.

Which type of action should the consultant recommend to meet this new requirement?

A. Navigate

B. Event

C. Redirect

D. URL

14.In OmniScript, how can pages or groups of fields be controlled based on the choices made by the
user?

A. Add Cancel and Save options for the user

B. Use the Radio Input property for a Step or Block element

C. Use the Conditional View property on a Step or Block element

D. Create child OmniScripts for branched flow

15.How many levels deep can reusable OmniScripts be nested?

A.1

B.2

C.5

D. Unlimited
16.Which three use cases should be implemented using Calculation Procedures & Matrices?

A. Use a house's address, size, and age of the building to determine an insurance premium.

B. Use rules to determine eligible insurance products based on a house's address and age of the
building.

C. Use location and past usage to determine the monthly cost for an energy product.

D. Use the product color and capacity to determine the price of a product.

E. Use risk factors for an insured item to determine different insurance product options.

17.In which two scenarios should a DataRaptor be used?

Choose 2 answers

A. To retrieve an account and Its related contacts

B. To send an SMS alert to the user when a process completes

C. To retrieve today's financial news

D. To merge the city and state fields into a single field

18.A company begins a project to unify its customer data across the enterprise. After completing the
discovery t analysis phases of the project, the project team recommends FlexCards as the primary
solution. The stakeholder of the project are excited to move forward with this recommendation.
However, IT is concerned that creating FlexCards will require custom coding and advanced technical
skills they do not have on their team.

Which two features should the consultant highlight to address IT's concerns?

Choose 2 answers

A. The FlexCard Wizard

B. Lightning web components used in FlexCards

C. Newport Design System used in FlexCards

D. The FlexCard Designer

19.A business wants to create a reusable OmniScript to capture customer payment information
during the order process. The business decides that the first step of the payment process should
include:

* Payment type (credit card or bank account)

* Payment amount

Which two elements should the consultant recommend for this step of the process?

Choose 2 answers

A. Number

B. Radio

C. Multi-select

D. Currency

20.A business requires a solution to generate an event {platform event) using account information.
All the event information is related to the customer and is stored in Salesforce.

Using an Integration Procedure, which two actions are necessary to design this solution?

Choose 2 answers

A. HTTP

B. Response

C. DataRaptor Post

D. DataRaptor Extract

21.A company needs to create multiple guided processes on their public website. The processes
need to be style using the corporate branding kit. The corporate branding kit Includes guidance on
colors, fonts, and icons. In addition, the website that the process will be deployed to has a style
guide that dictates the format for radio buttons, slide bars, and other user interface elements. The
company wants both the corporate branding kit at the website's style guide to be globally
implemented in these new processes.

Which three OmniStudio features and tools should the consultant recommend to meet these
requirements?

Choose 3 answers
A. OmniScript

B. Custom Styles

C. OmnlOut

D. Newport Design System

E. FlexCards

22.A company has account Information that they want to display to agents in a summarized view.
For each account they want to display icons that allow the user to launch guided processes for
frequent tasks. The processes a reused in other parts of the business.

Which three OmniStudio tools are needed to meet these requirements?

Choose 3 answers

A. FlexCards

B. Flyouts

C. OmniStudio Actions

D. Navigate Actions

E. Omni Script

Question Type: Single Choice

23.A business has an existing Contact FlexCard that currently displays 5 actions. The business needs
to add 3 menu actions to the existing FlexCard. All 8 actions are equally important and used with the
same frequency. The business wants to display the name and icon for each action. However, when
reviewing the existing design, consultant notices that the FlexCard is overloaded with actions.

What FlexCard design solution should the consultant recommend?

A. Add a menu element and Include all the actions

B. Create a new contact FlexCard for the new actions

C. Add a flyout to the existing FlexCard

D. Use a block element to add these new actions

24.A company is designing a new console for contact center agents. The cards in the console need to
display the following:
* 'Open' cases with case description, case open date, case type, assigned to and priority fields. Open
should be highlighted with a red border.

* 'Awaiting Closure' cases with case description, last action taken date, resolution, approval reason
for closure, and assigned to fields. These cases should be highlighted with a grey border.

* 'Closed' cases with case description, resolution, case closed date fields with a link to duplicate
cases.

All cases will be fetched using a single DataRaptor.

How should the consultant design the FlexCard solution to meet these requirements?

A. Using card session variables and a single FlexCard with multiple flyouts

B. Using card session variables and multiple FlexCards

C. Using card filter and a single FlexCard with multiple flyouts

D. Using card filter and multiple FlexCards

25.A company plans to use OmniScript to digitally transform Its business. During the discovery phase
of the project the team reviews all of the business processes including the Individual steps of each
process. As a result of analysis, it is clear that many processes need to update contact data at
different points in the process.

What solution should the consultant recommend to efficiently meet these requirements?

A. Create an Integration Procedure to update contact data with 'Chain On Step' enabled and invoke
it from all OmniScripts.

B. Create an OmniScript that uses the reusable property to update contact data and embed it In
other OmniScripts.

C. Create an OmniScript to update contact data and invoke it when other OmniScripts complete.

D. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.

26.An existing OmniScript used to capture and update customer information displays the following
information o same page:

* Name

* Age

* Street

* Last name

* Postal code
* Gender

* State

* Phone

* City

* Country

* Email

Users report that the information displays in no specific order. Users experience errors when filling
the inform because it is not categorized. The process fails after submission because the mandatory
fields are blank.

How can the consultant improve the user experience of the OmniScript?

A. Use Block elements to group and required property checked in some of the inputs

B. Use a Visualforce Page with the categories, labels, and the required validation

C. Use a template for each category and adding custom code for the required validation

D. Use Section to break the information and Headline to the title and a required icon in the input

27.When a customer calls to add a new primary contact to their account, call center agents need to
complete a I contact form. The agent enters the new contact information using an OmniScript and
then needs to generate PDF with the contact information pre-filled that can be shared with the
customer.

Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

A. OmniStudio Action

B. Integration Procedure

C. DataRaptor

D. Calculation Procedure

28.A company implements an integration procedure that is invoked from an OmniScript. The
integration procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users'
concerns?

A. Try Catch

B. Batch jobs

C. Chaining

D. Conditions

29.A consultant has a project with the following requirement: 'Agents need to follow a standard
customer greeting script in order to ensure brand consistency.'

Which OmniScript element should the consultant recommend to ensure the agents can see and
follow these standard scripts?

A. Input Block

B. Text Area

C. Headline

D. Step

30.The design team creates a mock-up proposal of an OmniScript for sales that includes more than
25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three
different and complex sal processes: change of plan, new sale, and loyalty. The user will select the
type of sale at the beginning of the interaction, and then the OmniScript will branch into either
change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the
user.

Following best practices, what should the consultant recommend to improve the planned design of
this OmniScript?

A. Pass the process type as an input parameter.

B. Add more conditional views to branch the OmniScript into logical sections.

C. Add more Step elements to create shorter pages.

D. Create a specific OmniScript for each business process.

31.A business implements several OmniScripts and requests a design review to identify possible
improvements. During the review, the consultant notices that each OmniScript needs to update
address data, but each OmniScript collects the information differently using different labels and
input elements.

What can the consultant recommend to improve these OmniScripts?

A. Create new versions of the OmniScripts to collect the address information.

B. Create a reusable OmniScript to update address information.

C. Use a DataRaptor Transform to standardize the data format.

D. Add an address typeahead element to all the OmniScripts.

32.Which OmniScript element can be used to retrieve data from more than one source?

A. Calculation Action

B. Integration Procedure Action

C. DataRaptor Extract Action

D. Matrix Action

A company needs to create an OmniScript with three steps.

* Step 1

* Step 2

* Step 3

Enter customer details

Select a product

Display a price retrieved from a REST API

The product's price should automatically display in Step 3.

What should the consultant add to the design of the OmniScript to meet these requirements?

A. DataRaptor Post Action inside Step 2

B. Integration Procedure Action inside Step 3

C. DataRaptor Post Action between Step 2 and Step 3

D. Integration Procedure Action between Step 2 and Step 3

33.A customer needs to create an OmniScript to capture payment Information. In the first step of
the process, it user selects a payment type such as credit card, debit card, or direct bank account
payment. Each payment t should display with a different icon. The process should check to see if the
customer has any saved payment information of that type, and if there is, no further action is
required. If there is no saved payment informatic then the user should be allowed to enter the
information, and the process should save It.

Which three OmniScript elements should be used to meet these requirements?

Choose 3 answers

A. DataRaptor Transform Action

B. Select

C. DataRaptor Extract Action

D. Radio

E. DataRaptor Post Action

34.An Insurance company decides to use calculation procedures and matrices to calculate premium
costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the
rating or pricing tables.

What is an advantage of calculation procedures that the consultant should highlight in this scenario?

A. Allows aggregate functions

B. Allows text concatenation using algebraic operators

C. Allows multiple versions that will execute based on when the request is made

D. Allows AI integration to calculate next best offer using policy attributes

35.What is the purpose of Step elements in OmniScript?

A. Groups elements that extract data

B. Organizes the script into one or more pages

C. Allows the user to input data

D. Enables the use of repeatable blocks

36What is the purpose of the Messaging element in OmniScript?

A. Display a custom styled message

B. Send email/text to users based on logical conditions

C. Trigger an event to external data sources based on logical conditions

D. Display a warning to users based on logical conditions

37.An insurance company wants to create an OmniScript that allows the user to review and change
account number such as phone number and website. In this process, the following functionality is
needed:

* Enter the company's website

* Enter the account phone number

* Each field should display on a separate line of the page

Which three elements should the consultant include in the OmniScript design solution?

Choose 3 answers

A. Number

B. Text Area

C. Telephone

D. Line Break

E. Text

38.A company has a requirement to create a 360 view of their customers using FlexCards. At this
company, customer data is stored in Salesforce but also in external legacy systems. A consultant
reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards
inside the state of a parent FlexCard.

What is the advantage of embedding multiple child cards in this scenario?

A. Enables easier global styling changes

B. Allows multiple data sources to be used

C. Enables the FlexCard to be used on a Community page

D. Allows conditional views with the Toggle element on each child card

39.A business has a requirement to display an account and all of the associated contacts on a page.
The number contacts will vary for each account. For each contact, the page should display first
name, last name, email, at phone number with options to edit the contact information or send a
message. The primary contact for an a should be highlighted with a blue border.

Which two FlexCards features should the consultant recommend to meet these requirements?

Choose 2 answers

A. Datatable

B. Flyouts

C. States

D. Repeat Block

40.A company has a requirement to create a 360 view of their customers using FlexCards. At this
company, customer data is stored in Salesforce but also in external legacy systems. A consultant
reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards
inside the state of the parent FlexCard.

How many different data sources can be configured using FlexCards in this scenario?

A. 2

B. 6

C. 5

D. 1

41.A business has been experiencing a downturn in customer satisfaction due to billing Issues. The
business learn that when customers are allowed to schedule an inquiry call with an agent, customer
satisfaction improves.

For this reason, the business decides to create an OmniScript that asks the customer to rate their
customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should
allow the customer t request a call back on a certain date and then create a case that includes a list
of bills from an external syste the last 5 months in the case description.

In what order should the consultant design the elements of the OmniScript to meet these
requirements?

A. Date Input, Radio Input, HTTP Action, DataRaptor Post Action

B. Radio Input, Date Input, HTTP Action, DataRaptor Post Action

C. HTTP Action, DataRaptor Post Action, Date Input, Radio Input

D. HTTP Action, Radio Input, Date Input, DataRaptor Post Action

42.Agents for an insurance company need to know the current and past weather conditions when
creating claims customers. The consultant implements a FlexCard for weather conditions in the
console to ensure the agents h access to the information. The FlexCard needs to provide fields
extracted from a weather API and account field from Salesforce.

According to best practice, what data source should be used?

A. REST

B. Integration Procedure

C. Streaming API

D. DataRaptor Extract

43.An insurance company decides to implement a sales console for the sales representatives that
displays or provide access to customer information. The consultant reviews all the information
required and determines that FlexCards would be the best solution to display part of the required
information.

Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2
answers

A. Guided troubleshooting process

B. Terms and Conditions for each policy

C. Policies including type, issue date, amount

D. Customer name, title, phone, email

44.Which two functions can be performed by DataRaptors?

Choose 2 answers

A. Read and write data to Salesforce

B. Read and write data to external systems

C. Transform data

D. Combine requests into a single response

45.A telecommunications company wants to create a 360 view of their customers, including all
customer install products grouped by service address. During the discovery phase of the project, the
consultant identifies that installed products can have 4 different statuses. Agents complete different
processes, depending on status of installed product. The consultant creates an inventory of all
statuses and processes as shown below.

* Status = Active

o Pay bill

o Review usage

o Cancel service

* Status = Suspended

o Pay bill

o Reconnect service

o Cancel service

* Status = Pending installation

o Set up billing

o Schedule installation

o Cancel installation
* Status = Canceled

o Reconnect service o Cancel service

* Status = Pending installation

o Set up billing

o Schedule installation

o Cancel installation

* Status = Canceled

o Pay bill

o Disconnect service

o Reconnect service

Which two FlexCard features should the consultant use to meet these requirements?

Choose 2 answers

A. States

B. OmniStudio Action

C. Custom Style

D. Flyout

47.A business wants to create an OmniScript that allows call center agents to schedule field service
appointment customers. The process needs to retrieve available appointment dates from an
external system via a REST API and then display them to the user for selection in a dropdown list.
Once the user selects a date, a confirmatic should display with rich text and images.

Which three OmniScript elements should be used to meet these requirements?

Choose 3 answers

A. Text Block

B. HTTP Action

C. Text Area

D. Select

E. Multi-select
48.A business wants to transform an existing process into a digital interaction using OmniScript. The
process includes several steps. Some steps apply to all users, and other steps only apply to users
depending on their responses to certain questions. The business does not want all users to have to
go through all the steps.

Which OmniScript feature should the consultant recommend to meet this requirement?

A. Script Profiles

B. User Roles

C. Script Configuration

D. Conditional Views

49.A business needs to create a FlexCard to display open cases for an account. The cases should
display different depending on their priority.

* Low or Medium priority cases should display case data and an Update Account Info action.

* High priority cases should include a red border, an alert notification, and an Escalate action.

What is the most efficient way to meet these requirements?

A. Create a FlexCard with two card states. Use conditions on the state to filter for priority.

B. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.

C. Create two FlexCards with one card state each. Use conditions on the states to filter for priority.

D. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.

50.A company needs to create a new quote estimation process for its services team. This process
involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate
the correct final price f the quote. The data that needs to be entered in each row includes:

* Service category

* Number of hours

* Hourly rate

The number of hours should be multiplied with the hourly rate to calculate the total for each row.

Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers

A. Edit Block

B. Multi-select

C. Formula

D. Step

E. Input Block

51.When designing OmniScripts, which three best practices should consultants recommend to
increase user adoption?

Choose 3 answers

A. Prefill data for users when possible

B. Replicate existing processes as-is

C. Provide keystroke commands for data entry

D. Divide complex processes into sections

E. Provide user help text

52.A business needs a 360° view of their accounts, including a FlexCard to display all of the products
sold to the account. The business identified 20 different data elements and 10 actions that users
would need when viewing the product information. Once all of the elements were collected
together on the FlexCard, it looked cluttered.

What FlexCard feature should the consultant recommend to address this issue?

A. Actions

B. States

C. Zones

D. Flyouts
53.A business needs to display installed products for field service technicians on service calls using a
mobile device. the installed product information must be summarized so the technician can see key
details at a glance. How the technician also needs to sometimes access a list of past service dates for
each product. Which two FlexCards features should the consultant recommend to meet this
requirement? Choose 2 answers?

A. Use flyouts

B. Use card States

C. Enable the Responsibve property

D. Customize the styling

54.A company wants to create a guided process for their customers. The process needs to retrieve
data from Salesforce as well as external systems, and the steps of the process will branch depending
on input from the user. Users will complete the process in a single session.

How should the consultant design the solution to meet these requirements?

A. OmniScripts and DataRaptors

B. FlexCards and DataRaptors

C. FlexCards and Integration Procedures

D. OmniScripts and Integration Procedures

55.A business wants to add typeahead functionality to an existing OmniScript. The business wants
the user to begin entering the name of a contact in Salesforce. and allow the user to select the
contact once it has found a match. Once the contact has been selected, the OmniScript should
retrieve the contact's email address for use in a later step of the process.

What data source is needed when using the TypeAhead element?

A. Integration Procedure Action

B. DataRaptor Post Action

C. HTTP Action
D. DataRaptor Extract Action

What is the purpose of a DataRaptor Load?

A. Load data to an Interface object

B. Write data to Salesforce objects

C. Post data to Salesforce APIs

D. Send data to a PDF template

56.A business has a requirement to display cases in a console for service agents. Cases can have a
variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be
able to reopen the case. When the case is Active or Escalated, agents should not have the option to
reopen the case.

Which FlexCard functionality can be used to meet this requirement?

A. Styling

B. Conditional View

C. Flyouts

D. State

57.A consultant needs to design an OmniScript to capture the following information:

* Select one payment method from a list of options

* Enter the address information with autocomplete

* Enter a phone number

Which OmniScript elements should be used to capture this information?

A. Multi-Select. Address, and Telephone

B. Select, TypeAhead, and Number

C. Checkbox, Geolocation, and Number

D. Radio, TypeAhead, and Telephone

58.Which three of the following are functions of a Text Block element in OmniScript?

Choose 3 answers

A. Error conditions

B. User input fields

C. Links or images

D. Text formatting

E. Table formatting

59.A company has designed a process that extracts a large amount of data from a Salesforce object.
Due to the volume of data that will be retrieved, it is important that Governor limits are not
exceeded. What solution should the consultant recommend?

A. DataRaptor Extract with Chaining

B. DataRaptor Turbo Extract

C. Calculation Procedure and DataRaptor Turbo Extract

D. Integration Procedure and DataRaptor Turbo Extract

60.A company implements an integration procedure that is invoked from an OmniScript. The
integration procedure includes a recommend to improve performance and address users concerns
Which feature should the consultant recommend to improve performance and address users
concerns?

A. Try Catch

B. Batch jobs

C. Chaining

D. Conditions

61.A company has a process that requires a birthday validation. At the beginning of the process, the
user is asked to input their birthday. If the user is less than 18 years old. then the process should
display an error stating that the age cannot be less than 18. The process should restrict users from
continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation
requirement? Choose 2 answers

A. Calculation

B. Messaging

C. Alert

D. Formula

62.A company has an OmniScript that allows agents to schedule service calls. The first step displays
the account name, primary contact name, and telephone number to the user for confirmation. On
the second step, it displays available appointment slots, which are retrieved from an external service
in XML and then transformed into JSON. The following actions are currently used in the OmniScript:

* DataRaptor Extract Action

* HTTP Action

* DataRaptor Transform Action

Following best practices, what can the consultant recommend to reduce processing time?

A. Change DataRaptors to extract single objects

B. Add conditional views to the OmniScript

C. Combine these actions into an Integration Procedure

D. Add reusable OmniScripts for each step

63.A business plans to implement new tools for their call center agents to increase efficiency and
improve customer experience. The business needs to reduce new agent ramp-up time. During the
discovery phase of the project, the business identifies the following requirements for the project: •
Easy access to frequent processes • "At a glance" dashboards of customer information • Lists of
customer bills, which are stored on an external system Which two FlexCard benefits should the
consultant highlight when presenting a proposed solution?

Choose 2 answers

A. Guide users through complex processes

B. Display different actions based on context

C. Allow customers to enter bill payment information

D. Display a 360° view of the customer

64.A business needs a 360° view of their accounts, including a FlexCard to display all of the products
sold to the account. The business identified 20 different data elements and 10 actions that users
would need when view the product information. Once all of the elements are collected together on
the FlexCard, it looks cluttered. Which two FlexCard features should the consultant recommend to
address this issue?

Choose 2 answers

A. Use a table or chart to display data

B. Use a flyout action to display additional information

C. Use a condition to hide data unless specific criteria are met

D. Put specific fields in a collapsible block

65.A business implements a simple OmniScript in their call center that allows agents to quickly
create a case when on the phone with customers. The OmniScript has been running successfully in
the call center for over a year. The business decides it wants to allow partners to create cases
directly from their Community portal. What is the most efficient solution that the consultant can
propose to meet this new requirement?

A. Deploy the existing OmniScript to the Community portal using OmniOut.

B. Embed the existing OmniScript as a reusable component within a new Community OmniScript.

C. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.

D. Duplicate the existing OmniScript and deploy the new script on the website.

67.A company has a legacy application to display customer information. The application currently
uses custom CS / HTML to display information in the company's color scheme and fonts. The
application also provides users will access to more than 25 processes. Recently, a new project was
started to build a 360° view using FlexCards to replace the legacy application.

In this scenario, which three FlexCard features should the consultant recommend?

Choose 3 answers

A. Custom Styles

B. Newport Design System

C. Datatables

D. Actions

E. Menu elements

68.A company needs a guided process for their internal support department that will provide the
following functionality:

* Allow the user to enter their employee id

* Retrieve name, mobile phone, title, and email using the employee id

* Display the user's details on a page

* On another page, allow the user to enter case details, including subject, category, severity, and
description Which three elements should the consultant recommend to meet these requirements
using an OmniScrip?

Choose 3 answers

A. DataRaptor Post Action

B. Calculation Action

C. Messaging

D. Steps

E. DataRaptor Extract Action

69.An OmniScript saves data to Salesforce and to an external system. What OmniScript element
could save all this data?

A. DataRaptor Post Action

B. HTTP Action
C. Integration Procedure Action

D. DataRaptor Transform Action

70.A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy
billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for
the data to be retrieved in XML format. However, the endpoint is not ready yet. Which data source
should the team use to make progress on the design?

A. DataRaptor

B. Apex REST

C. Integration Procedures

D. Apex Remote

71.A healthcare company wants to enable its subscribers to add. edit, or delete dependents related
to their policy via their Community portal. The project team decides to use OmniStudio tools to
provide this functionality. In this scenario, which two OmniStudio features should the consultant
recommend? Choose 2 answers

A. Datatable

B. Remote Action

C. Response Action

D. Edit Block

72.A company plans to rebuild a process that includes functionality that was originally written in
APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first
step, the user reviews data then enters additional information. In the next step, the process
retrieves data from an external system.

In this scenario, which OmniStudio data tool should the consultant recommend?

A. DataRaptor Extract

B. DataRaptor Turbo

C. Integration Procedure

D. Calculation Procedure
72.A consultant must design a 360 view of the customer. The business requirements are:

A header card with account information (name, account number, next billing date, invoice method)

• A list of related contacts (first name, last name, phone)

• All the open cases related to the account (subject, priority, SLA) An account will not have more
than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections
available at a glance. Which two FlexCard features should the consultant recommend to improve the
user experience?

Choose 2 answers

A. Use a Datatable element

B. Use a Block Element with the Collapse property enabled

C. Use a Zone Template

D. Use a Custom Style to adjust height and width

73.A company needs to generate invoices when contracts reach an approved status. Users should
initiate the invoice generation process from the contract page, but the option should not appear
until the contract reaches the approved status. After the invoice is generated, it should be sent to
the customer for signature. What three tools should be used in the solution the consultant
recommends to meet these requirements?

Choose 3 answers

A. OmniScript

B. Interaction Launcher

C. FlexCards

D. OmniStudio Action

E. DataRaptor

74.A client wants to create an OmniScript to capture customer satisfaction. The process requires the
following actions: • Present the user with a customer satisfaction question that allows them to select
one option from a 1-5 satisfaction rating. • Create a case for an account team member to follow up.
• Email a summary message to the user. Which OmniScript elements should the consultant
recommend to meet these requirements'

A. Radio Group, Remote Action, and Messaging Action

B. Multi-Select, Remote Action, and Email Action

C. Radio Group, DataRaptor Post Action, and Email Action

D. Edit Block, DataRaptor Post Action, and Messaging Action

75.An Insurance agency wants to enable its call center agents to be more efficient when handling
customer inqul.... After analyzing patterns In the call logs, the agency discovers that one of the top
customer requests is to find total insurance premiums paid as well as the difference year over year.
Agents need to relay this information the customer and then send them a summary report by email.
The agency decides to implement this process using OmniScript. What three OmniScrlpts elements
should be used to meet the requirements?

Choose 3 answers

A. DataRaptor Extract Action

B. Email Action

C. DataRaptor Post Action

D. Messaging Element

E. Calculation Action

76.A company needs to create a quoting process for its internal agents. During quoting, the agent
selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large).
The process should look up the unit price using the product code, the grade, size, and then multiplies
the unit price by a discount factor. Which two OmniStudio tools should the consultant recommend
to meet these requirements? Choose 2 answers

A. Calculation Matrix

B. DataRaptor Transform

C. DataRaptor Extract

D. Calculation Procedure

77.Service agents must confirm customer contact information in the first step of a payment
OmniScript. Contact information includes name, telephone number, mobile number, and email.
None of the contact information on first step is required. On the last step, after taking payment, the
agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a
checkbox. If the agent selects the box but the email address field is empty, the process must require
the user to return to the first step and enter the customer's email address. What should the
consultant recommend to meet this requirement?

A. Add a Set Errors element

B. Add a DataRaptor to retrieve the email address

C. Add a Validation Rule to the Contact object

D. Add a Conditional View to the last step

78.When a customer wants to buy a new device, a discounted rate can be applied after considering
the number lines and internet coverage on their current plan.

Which OmniStudio tool could a consultant recommend getting the discounted rate?

Options:

ADataRaptor Turbo

BOmniStudio Action

CCalculation Matrices

DDataRaptor Transform

79.Which OmniStudio tool can be used to invoke scheduled jobs?

A. DataRaptor Load

B. Integration Procedure

C. DataRaptor Extract

D. Calculation Procedure

80.A business is creating a new OmniScript that will allow agents to launch a guided selling process
from an account detail page. The consultant reviews the initial design proposed for the OmniScript
and sees that the process ^ the following steps:

* Step 1: Enter account name to retrieve account information

* Step 2: Review and edit account information

* Step 3: Select products

* Step 4: Enter payment information

Following best practices, what suggestion should the consultant make to improve the design?

A. Use an Edit Block in Step 4 to enter payment information.

B. Remove Step 1 and prefill the account information automatically.

C. Use Multi-select elements in Step 3 for the product list.

D. Divide Step 2 into two steps, so each task is distinct.

81.W3has decided to use OmniStudio tools. The development work completed so far was done using
APEX code. The new team must complete the project following these guidelines:

* Minimize implementation time

* Ensure end-user processes are as simple as possible

* Find a way to ensure optimal UX

In this scenario, what two actions should the consultant recommend to the project team'

Choose 2 answers

Options:

A. Replace existing APEX using DataRaptors and HTTP Actions

B. Create new LWC templates for branding and styling

C. Implement FlexCards and OmniScripts for the front-end

D. Use existing APEX classes as data sources

82.Which of the following is a key difference between Integration Procedures and DataRaptors?

Options:

A. DataRaptors can access data from external sources.

B. DataRaptors can invoke multiple actions in a single server call.

C Integration Procedures can access data from external sources.

D. Integration Procedures can retrieve data from multiple related objects.

83.When a customer calls to report a product issue, agents need to check all open cases related to
that product to see if there are any solutions that can resolve the customer's issue. Products that
have been purchased are stored as assets, and there is a lookup relationship from case to asset that
allows cases to be linked to the products customers have purchased.

What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and
the last service date of the asset?
Options:

A. DataRaptor Turbo

B. DataRaptor Extract

C. DataRaptor Load

D. DataRaptor Transform

84.A company needs to create some boundaries for their sales teams regarding the minimum and
maximum discounts that can be applied to their orders. The discount thresholds are set using
adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the
maximum adjustment are determined by their region and their customer lifetime score.

Which two OmniStudio tools should the consultant recommend to meet these requirements'

Choose 2 answers

Options:

A. OmniStudio Action

B. Calculation Procedure

C. Calculation Matrix

D. DataRaptor Transform

85.When designing OmniStudio solutions, what are two reasons that explain why Integration
Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?

Choose 2 answers

A. They future-proof your front end design.

B. They can retrieve Salesforce data from multiple objects faster.

C. They combine multiple actions into a single server call.

D. They enable better usability in digital interactions.

86.What business problem does DataRaptor solve?

Options:

A. lt removes the need to code data mappings for data transformations.

B. It allows developers to create complex API queries declaratively.

C. It combines multiple steps and processes into a single server call.

D. It guides humans through a complex business process.

87.which Action element redirects the user outside an LWC OmniScript?

Options:

A. Response

B. Done

C. Post to Object

D. Navigate

88.Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?

A. Calculation Procedure

B. DataRaptor Load

C. Integration Procedure

D. FlexCards

89.In an Integration Procedure, what group element will control whether an individual action
executes?

Options:

A. Conditional Block

B. Cache Block

C. Try-Catch Block
D. Loop Block

90.A company wants to create a new customer buying journey for their website. The buying journey
should include the following functionality:

* Allow the user to enter contact and address information

* Require the user to enter age, gender, and optionally income bracket

* Compute a discount percentage per product based on the customer data provided

* Save the list of suggested products including discounts

Which three OmniStudio tools should the consultant use to design a solution that meets these
requirements7

Choose 3 answers

Options:

A. OmniScript

B. Integration Procedures

C. Calculation Procedures and Matrices

D. FlexCard

E. OmniStudio Action

91.A company uses calculation procedures to determine product pricing. Due to the company's
pricing schedules, there is always more than one calculation procedure active at one time for a given
date.

In this scenario, how will the calculation engine select which calculation procedure to run?

Options:

A. Date modified

B. Priority

C. Sequence

D. Date created

92.When a call center agent interacts with a customer, the agent must have all of the customer's
related information available for a quick response. The business requires the agent to have access
to:
* A view with information about a customer account

* A list of contacts and cases associated with the account

* All information should be on one screen

What OmnlStudio tool should be used to meet this requirement?

Options:

A. Customer IntellView

B.Lightning Record Page

C. OmniScript

D. FlexCards

93.A business is creating an agent console with FlexCards to provide a 360 view of their customers.
The business wants the following information displayed:

* Account information including account name, phone, and website

* Active opportunities related to the account

* Active contracts related to the account

* The ability to view and renew contracts

An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.

How should the consultant design the FlexCards to meet these requirements?

Options:

A. Parent FlexCard with multiple Child and Card Actions

B. Parent FlexCard with multiple Child and different Card States

C. Parent FlexCard with single Child and multiple Card States

D, Parent FlexCard with single Child and Card Actions

94.A business has the following requirements:

* To display cases for an account

* The user should see all of the cases on the canvas

* The user should be able to create a new case from the canvas

The consultant decides to use states to enable this functionality.

Which type of state should the consultant recommend to allow users to create a new case from the
canvas?

Options:

A. Active Card State

B. Blank Card State

C. Edit Mode State

D. New Card State

95.A company has a process that requires a birthday validation. At the beginning of the process, the
user is asked to input their birthday. If the user is less than 18 years old. then the process should
display an error stating that the age cannot be less than 18. The process should restrict users from
continuing. If the user is 18 or older, then the process should proceed without any error message.

Which two OmniScript features should the consultant recommend to meet this validation
requirement?

Choose 2 answers

Options:

A. Calculation

B. Messaging

C. Alert

D. Formula

96.A business wants to display cases for an account using FlexCards. The cases should be organized
in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed
cases.

Which FlexCard feature should the consultant recommend to meet this requirement?

Options:

A. flyout with child FlexCards with conditions to filter by case status

B. States with conditions to filter by case status

C. A Datatable element with the Group By property

D. Child FlexCards in a parent FlexCard with the Group By property

97.In which two cases should an integration procedure be used as a data source for FlexCards and
OmniScripts,

Choose 2 answers

Options:

A. To achieve elastic scaling

B. To retrieve multiple data sources in a single response

C. To minimize the number of elements to be configured

D. To separate the user interface from changes in the data sources

98.A company wants to create a new digital interaction process that allows customers to request a
quote for service from a local retail energy supplier. The process requires the following actions:

* Allow the user to select one or more energy products from a list

* Get current energy usage data from an external system via an API

* Save the data back to Salesforce as a lead

Which three OmniScript elements should the consultant recommend to meet these requirements?

Choose 3 answers

Options:

A. DataRaptor Post Action

B. Multi-select Input

C. Post to Object Action

D. Radio Input

E. HTTP Action

99.which of the following are Integration Procedure Actions?

Options:

A. Email

B. OmniScript
C. PDF

D. TypeAhead

100.which two of the following use cases are best solved using Calculation Procedures & Matrices?

Choose 2 answers

Options:

A. To apply the correct factor when determining a cost

B. To return output that is calculated differently based on the date

C. To determine the list of products to display to a customer

D. To retrieve text data and convert it to an integer

101.An auto insurance company has different rates for each state in the country. The company
needs to manage the rates separately, but the formula to calculate the premiums is the same. All the
input and output are the same; only the values in the rating tables differ.

Which OmniStudio tool should the consultant recommend to meet this requirement?

Options:

A. DataRaptor Transform with an interface Map

B. Aggregation Steps in a Calculation Procedure

C. Class-based Calculation Procedure

D. Grouped Calculation Matrix

102.A business wants to create a FlexCard for mobile plans to add to their Customer 360 console
application. The FlexCard needs to include the following actions:

* Start a process to retrieve plan consumption data

* Create a new case

* Open a promotions web page

* Change the SIM card

which combination should the consultant use in designing the solution?

Options:
A. Custom Event and Redirect URL

B. OmniScript and Navigate

C. Event, Navigate and Card

D. Flyout and OmniScript

103.An investment portfolio manager wants to build a console to display:

* Client information

* Profile attributes

* Investment instrument information

There are more than 20 profile attributes. Each investment instrument has 15 fields of information
to display. The fields should be grouped logically.

How should the consultant design a solution to meet the requirements?

Options:

A. A header FlexCard for client information with a Flyout for profile attributes Child FlexCards for
investment instruments with a Flyout for additional information

B. A header FlexCard for client information and profile attributes FlexCards for investment
instrument information

C. An OmniScript with a Step for client information Block Elements for investment instruments

D. A header FlexCard for client information and profile attributes Child FlexCards for investment
instruments with a Flyout for additional information

104.A company is beginning their first project using Calculation Procedures & Matrices. The
developers on the tea are concerned about learning the new tool and how they will test their
calculation procedures. The consultant recommends that they use the built-in simulator.

In this scenario, what benefit should the consultant highlight to the developer team?

Options:

A. It aggregates data elements that have been calculated separately.

B. It verifies data types in the algebraic calculations of the calculation procedure.

C. It generates sample input and output JSON that can be easily used to build DataRaptors.

D. It allows developers to create what-if calculations.

105.A health provider company is building a new application for its medical officers. The company
wants to display medical test reports for patients. Medical test reports is a custom object, related to
the Patients object. For e< patient, the company needs to list each medical test report including the
report name, date requested, and d generated. From each medical test report, the user should be
able to take the following actions:

* Approve

* Print for Review

* Send for Retest

Which OmniStudio tools should the consultant use to design a solution to meet these requirements?

Options:

A. Salesforce list view with custom buttons/links

B. Multiple FlexCards with single action

C. OmnlScript with multiple Step elements

D. Single FlexCard with multiple actions

106.A company has deployed an OmniScript that is working as designed. During the process, the
OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders,
and contracts for an accour Each step uses DataRaptor Extract Actions to retrieve Salesforce dat a.
However, the OmniScript is reaching performance limitations, and the development team warns that
they may begin hitting Governor limits.

Which two suggestions should the consultant propose to address this concern?

Choose 2 answers

A. Replace the DataRaptor Extracts with DataRaptor Turbo Extracts

B. Combine the DataRaptors into an Integration Procedure

C. Add Limit filter in DataRaptor Extract

D. Add Order By filter in DataRaptor Extract

107.Which element allows a user to retrieve data from a single field and display it in a dropdown
list?

A. Calculation Action

B. Select

C. Lookup

D. DataRaptor Extract Action

108.How should the consultant design the OmniScript solution to allow the user to stop and resume
a process at a later time?

A. Use a DataRaptor Post Action

B. Configure the Save property

C. Use an Integration Procedure

D. Configure a Resume Step

109.Which OmniStudio tool is optimized for performance and minimizes configuration time?

Options:

A. Integration Procedure

B. DataRaptor Extract

C. DataRaptor Turbo Extract

D. Calculation Procedure