Sayed Ahmed soliman
Algharbiya Tanta; Egypt.
Mobiles: 002 01092939220
E-mail: Sayedahmed11667@gmail.com
OBJECTIVE
A compatible position that corresponds with my qualification, the aim to live & work in a
professional and open mined mentality environment with a clean competition & a challenging
position in a dynamic competitive environment among human resources, practically from different
nationalities so as to attain unlimited learning.
CAREER OBJECTIVE
To be part of a progressive organization I can valuable contribution with my education, experience
and capabilities and likewise receive opportunities for growth and achievement.
PROFILE
Well – rounded experience in front office operation. Experience working in multinational chains
planning, organizing, developing and producing results quickly in new and varied situations.
Ambitious and determined, able to work under pressure within a team as well as individually with
precision, enthusiasm and commitment.
BASIC FUNCTION
Participate in planning, directing, controlling and coordinates the activities of the front office
department which includes guest room assignment, guest registration, guest relation, cashiering,
executive floor operation, baggage handling and concierge services. Ensures that maximum quality
of service is extended to guests during their stay and maximum revenue is maintained for the hotel.
Motivates and trains his/her team better results and achievement.
DUTIES & RESPONSIBILITIES
• Ensure that front office staff desk react particularly to those guests who frequently stay in
the hotel.
• Responsible for the compilation and timely submission of all required statistical and
performance reports and accurate forecasts report.
• To be able to work in close co-operation with other operating department.
• Conducting ongoing training sessions to develop their ability to function with maximum
efficiency.
• Ensure guests rooms are inspected with regularity and accuracy so that cleanliness and
security is maintained.
• Personal inspection of VIP rooms.
• In general ensure a smooth and healthy working environment for the guests and staff.
PURPOSE
• Co-operation, co-ordinate & communicate with all department heads as required.
• Assists in monitoring present and future trends, practices and systems in the hotel industry,
determines and ensures execution of competitive programmers as directed.
• Establish & maintain an effective business relationship with travel agencies key personnel
(decision-makers) with the application of sales & procedure policy.
• Transfer all management decisions to all staff & making a proper follow on applying it.
• To make sure that the hotel operation is running smoothly & effectively.
• Plans, directs, coordinates and controls all activities geared towards higher guest
satisfaction within the whole hotel operation is in charge to find operational solution to guest
complaints.
• Ensures that the maximum quality of service is provided to our guests during their stay or
while using our facilities. At all times requested to set high example with regard to:
❖ Appearance & courtesy.
❖ Work hours & punctuality.
❖ Performance.
❖ Attitude.
❖ Leadership.
❖ Guest relations.
Personal Data
Date of birth : 13 /10/1977
Nationality : Egyptian.
Military service : Exempted.
Social Status : Married +2 children
Education
Qualification:
1- Tanta University- Faculty of Arts English department.
Graduation Degree Good
Graduation Date 2000
Grade Good
Project Grade Very Good
Faculty Arts (Tanta University)
Languages
Arabic : Native Language.
English : Very Good.
Russian : very good
French : Good
pevious Experience
Rehana Resort’s Sharm El Sheikh *****
Front office manager.
&Reservation Manager& Replacing F.O Mgr. during his vacations
Sun wing Makadi by Thomas cook Hurghada *****
Position: Executive duty manager
From 01/04/2019 till 04/09/2021
Hawaii palm resort & aqua park Hurghada *****
Position: Duty manager
Period: November 2018 till August 2019
Emerald hotel resort & aqua park Hurghada *****
Position: Front Office.
Night manager
&Reservation Manager& Replacing F.O Mgr. during his vacations
Period: November 2014 till November 2016
Emerald hotel resort & aqua park Hurghada *****
Position: Shift leader F/O
Period: March 2010 till March 2013
Emerald hotel resort & aqua park Hurghada *****
Position: Receptionist F/O
Period: August 2007 till December 2010
Sheraton Miramar el gouna Hurghada *****
Receptionist from 21/11/2004 to31/07/2007
SOFTWARE SYSTEM HOTELS EXPERINCES
❖ Sweet Eight Fidelio system
❖ Fidelio 6.20 (29).
❖ Fidelio 7.13
❖ Comsys ultra-soft wear
SKILLS
❖ Microsoft Front Page 2000" On the Internet.
❖ Teach on the Internet "The Electronic Mails".
❖ Microsoft (Photo Shop6, Publisher2000, Power Point, Access 2000)
❖ Microsoft (Internet Explorer 5, Net Meeting, & Networks).
INTERNATIONAL TRAINING COURSES
❖ Booking . com reservation system and handling guest request .
❖ Best way to make a right blocking.
❖ Trip advisor handling comments and fup with guest
❖ Handling the right way to make the orientation for fam trip and travel agents .
❖ Food Safety (HACCP) March 2015. (Dr. Essam Ismail).
❖ General (Hospitality Industry, Development, Management, Sanitation & Quality Service
Standard).
❖ Resort Development & Management.
❖ Supervision in the Hospitality Industry.
❖ Hospitality for Sale.
❖ Sanitation Management.
❖ Hospitality Sales & Advertising.
❖ Managing Computers in the Hospitality Industry.
❖ Checklist service standard "CSS".
❖ Managing Quality Service Standard "MOSS" for: Front Office Department.
❖ Training at Corinthian Tiran Island Resort in Sharm El Sheikh for (On Job Trainer's
Skills for Front Desk Operational Coach).
❖ Handling guest complaints.
❖ Best ways of Blocking.
❖ Team Building.
❖ Welcoming & Luxury Industry
INTERNAL TRAINING
❖ Handling Guest Complains.
❖ Telephone Manners.
❖ Hospitality Guarantee.
❖ Service Leadership.
❖ First Aid Training
❖ How to Train the Trainers.
PERSONAL FEATURES
Highly motivated and enthusiastic dynamic and professional who want to move his
career forward .very hard worker, self-confidence and looking forward to having
good chance in place which provides experience.
REFERENCES
-Mr. Uksel usal;GM al baron resort sharm shikh mobile: 01557568731
-Mr. Mahmoud Zaki GM Rehana Resort’s 01069137533
-Mr .Alaa Ali RSIDENT MANAGER Rehana Resort’s 01001619094
.-Mr. Mohammed hafez ( HR manager Rehana Resort’s Sharm shikh ) 01275582868
Mr. Sayed al safety ( HR Director Rehana resorts ) 01226965711
-Mr. ABO ELWAFA Hr manager sunwing makadi 01141101391
References & Certificates furnished upon request.
From :Sayed Ahmed Soliman
Subject: Job Apply
Mobiles: 01092939220
