SHEKHAR MALIK
House No 1882, Sector 3, Rohtak, Haryana 124001 • +91 8222864034•
shekharmalik20@yahoo.com
Professional Summary
Young, Dynamic & result oriented hotelier having 10 Years of Experience in hospitality
with Strong background in Front office Operations.
Skills
Strong Inter-personal, Communication & Endlessly strive to learn through different activities.
Leadership Skills. Sound Knowledge of PMS like OPERA , IDS ,
Adept at Customer Satisfaction (Guest MARSHA & MS Office
Feedback, Social Media Review)
Work History
Asst. Front Office Manager October 2019 to Present
Hotel Noor Mahal , Karnal
Financial Performance (Up selling, Room Revenue, Operation Auditing).
Showing Initiative, Problem Solving, Staff Training, Team Leading.
Manages and motivates the Front Office team in order to provide a high standard of service for customers.
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Develops high quality relationships with guests throughout their stay.
Handles any guest complaints or contentious issues that cannot be settled directly by team members and
provides a fast solution.
Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
Provide high level of customer service and maintain a high profile in the day to day front office operations.
Supervises the management of debtors, group and individual guest invoicing and cash operations.
.
Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
Prepare monthly and daily revenue report and circulate to all HOD's.
Prepare Room revenue and occupancy forecast take action on rate strategies.
Integrates and trains employees, providing support for skills development.
Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also
punctual.
Ensures that the workplace remains clean and tidy
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and
policies and knowledge of the local area and events.
Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR
Have a good knowledge of all systems and standard operating procedures of front office.
Ensures that guest documentation and information is available and up-to-date.
Operations Manager, 09/2016 to 02/2019
Protea Hotel by Marriott Zanzibar Mbweni Ruins – Zanzibar, Tanzania
Fully responsible for all aspects of all departments.
Support and work with all Head of Departments in all aspects of running the hotel.
Ensure the premises are in operative condition as per category of the hotel to receive & serve the guests.
Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff
grooming & hospitality culture
Identifying staff learning needs and assisting with development
Inspecting all departments for SOP implementation.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
Inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.) with
the F & B Manager & Chef
Night Manager, 07/2015 to 08/2016
Protea By Marriott Dar Es Salaam Oysterbay – Dar Es Salaam, Dar Es Salaam
Direct and oversee all hotel operations during the night shift to ensure guest
satisfaction and safety.
Conduct Briefing for all staff during Night Shift.
Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat
guests.
Check accommodations, making sure any special requests are carried out accordingly, greet guests upon
arrival and ensure escort to accommodations if appropriate.
Maintain a professional and high quality service oriented environment at all times.
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints,
problem solving, disturbances, special requests and any other issues that may arise.
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and
coordinate Front Office activities with other departments.
Occasionally Assist guests with their luggage
Actively participate in the decision making process on guest relocation for nights when over capacity, execute
accordingly and ensure a smooth relocation process.
Ensure the accurate completion of the daily night audit in a timely fashion.
To perform the full night audit if needed
Remain current in all updates with regards to new procedures and training.
Duty Manager, 08/2012 to 06/2015
Noor Mahal Hotel – Karnal, Haryana
Drives all activities aiming to provide comfortable & enjoyable stay for guest through implementing
company standards & programs designed to enhance customer loyalty
Provides supervision & training to front office staff based on company culture.
Ensures up selling of rooms & reviews future reservations to maximize rooms yield.
Interacts with guests, deals with their inquiries / complaints and implements corrective actions.
Front Office Executive, 04/2012 to 08/2012
Noor Mahal Hotel – Karnal, Haryana
· Handling day to day operations.
· On job training to front office staff.
· Preparing month end reports & inventory.
· Keeping an eye on pending payments.
· Interacts with guests, deals with their inquiries / complaints and implements corrective actions.
Management Trainee, 08/2010 to 04/2012
Noor Mahal Hotel – Karnal, Haryana
· Training in various departments as acting supervisor and looking after operation and on the job training.
· Observing experienced workers to acquire knowledge of methods, procedures, and standards required for
performance of departmental duties.
20 Weeks Industrial training from Hotel Radisson New Delhi during the course
Education
Hospitality & Hotel Administration, 2010
Institute of Hotel Management & Catering Technology - Gurdaspur, Punjab
Intermediate & Matric
Shiksha Bharti Sr. Secondary School, Rohtak, Haryana
Accomplishments
Successfully implemented all Marriott Procedures including Marriott Rewards program.
Trained on Marriott Automated Reservation System for Hotel Accommodation(MARSHA) & other
Marriott Business Applications
Extra-Curricular Activities
Playing Cricket, Football & listening soft music.
Professional Reference
Mr. Dinish Antony
Group General Manager Protea Hotels by Marriott, Tanzania
Mob: +255 784206350
Email: gm@proteadar.com
Mr. Suman Sharma
Revenue Manager
Protea Hotels by Marriott, Tanzania
Mob: +255 786255578
Dated: ___________ Signature:
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