Anthony Brown
Hotel Manager
AREAS OF EXPERTISE
PERSONAL SUMMARY
Guest Relations
An outgoing, dynamic and sales focused professional who has a relentless drive
to deliver more than just results. Anthony has a track record of effectively
leading and managing all aspects of a hotel, and of making guests feels cared
for, valued, and respected. As a true hands on leader, he is not afraid to jump in
and assist wherever he is needed, and will do everything he can to deliver
results that will contribute to the overall mission and success of a business.
He possesses an analytical and expedient approach to problem solving which
always results in a win/win resolution for all parties. He has the self assurance
that enables goals to be achieved, and is constantly looking to introduce new
products and services that will meet the needs of tomorrow's savvy global
travellers.
Corporate Hospitality
Human Resources
Guest Experience
Sales & Marketing
Front Desk Management
Right now he is looking to develop and progress his career with an ambitious,
award winning hotel which is looking to recruit talented professionals.
Managing Housekeeping
CAREER HISTORY
Customer Service
Performance Management
Hotel Operations
Restaurant Management
Food & Beverages
Business Administration
Event management
CAREER STATEMENT
I feel that my greatest
strengths are firstly my strong
commitment to giving all hotel
guests the best possible
experience. Secondly my skill at
working efficiently as part of a
team, and forming solid
personal bonds with other staff
members. Thirdly my desire to
do everything possible to
ensure that my hotel not only
meets but indeed exceeds all of
the goals and targets set for
it.
Anthony Brown
Five Star Hotel - Birmingham
HOTEL MANAGER
Jul 2011- Present
Responsible for maintaining visibility with guests at all times, and for assist ing
to run a hotel that has 150 guest rooms and suites, 15 conference rooms, 2
restaurants, a lounge and a heated indoor pool.
Duties
Using hotel resources to maximize guests satisfaction & optimize revenues.
Representing the hotel in the market place ant develop relationships with
key accounts.
Analysing statistical information and drawing conclusions from it.
Developing and implementing staff training programs.
Ensuring the accurate and timely submission of payroll data to the
corporate office.
Continuously developing the hotels brand.
Attending tourism trade fairs and exhibitions.
Providing the hotel owners with regular reports on the hotels operating
objectives and fiscal performance.
Aggressively managing all the independent revenue and expense areas to
ensure profitability.
Conduct disciplinary actions against staff, including terminations.
Accurately forecasting revenues/expenses.
Quality Hotel - Coventry
ASSISTANT HOTEL MANAGER
Feb 09 - Jul 11
Having ultimate responsibility for the overall operation of the hotel. Also in
charge of delivering results exceed guest satisfaction and financial performance
objectives.
Duties:
Establishing priorities consistent with the hotels objectives.
Administering and enforcing hotel policies and procedures.
Resolving customer complaints in a timely and professional matter.
Building strong relationships with companies that supply the hotel.
Developing relationships with the local business community.
Helping to develop management talent by acting as a mentor to supervisors
and team leaders.
Offering support and guidance to junior team members.
Promoting hotel services and facilities to guests at every opportunity.
PERSONAL SKILLS
Hospitality Company West Midlands
EVENTS MANAGER
Aug 2008 Feb 2009
Service orientated
Government Office West Bromwich
Responsiveness
OFFICE ASSISTANT
Leadership skills
Clothes Store - Dudley
SALES ASSISTANT
Jun 2007 Aug 2008
Oct 2006 May 2007
Professional judgement
Problem solving
Local Charity - Birmingham
VOLUNTEER
Jul 2006 Oct 2006
Super organised
KEY COMPETENCIES AND SKILLS
Decision making
Energetic
Self control
Excellent communicator
Tactful & articulate
Problem solving
Well organised
Influencing skills
PROFESSIONAL
Fire Safety Certificate
Advanced First Aid
French Speaker
German Speaker
PERSONAL DETAILS
Anthony Brown
Dayjob Ltd
The Big Peg
Birmingham
B18 6NF
T: 0044 121 638 0026
M: 0870 061 0121
E: info@dayjob.com
Hotel Management
Driving and tracking the Hotels Reservations up selling program.
Responding quickly to any changing market conditions.
Creating s positive working environment for hotel staff.
Taking prompt, decisive and corrective action to rectify and hotel or staff
short comings.
Achieving guest satisfaction goals.
Creating a cross-trained and motivated employee workforce capable of
meeting the highest standards.
Financially astute with the ability to control budgets stocks and P&L.
Making sure all hotel fixtures and fitting are in a safe condition to be used .
Professional
Aptitude in financial management, financial reports and analysis.
Ability to spot issues and opportunities before others.
Extensive knowledge of cask ales, wines and freshly prepared food.
Challenging the status quo.
Active team member with self drive and motivation.
Possessing knowledge of all relevant software & hotel management IT systems.
Personal
Acting with the highest ethical standards, and always treating others fairly &
with respect.
A creative & innovative thinker.
Having a practical approach to problem solving.
Willing to be accountable, liable, & answerable for actions & decisions.
A hands on manager able to lead by example.
ACADEMIC QUALIFICATIONS
University of Birmingham,
BA (Hons)
Corporate Hospitality
2003 - 2006
Central College Birmingham
Diploma in Business Studies
2002 - 2003
North Birmingham School
A levels:
Geography (A)
Maths (A)
English Literature and Communication (B).
History of teh Modern World (B)
Physics and Science Combined (A)
1998 - 2002
REFERENCES Available on request.
Copyright information - Please read
This Hotel Manager resume template is the copyright of Dayjob Ltd 2013. Job seekers may download and use this
particular resume example for their personal use to help them write their own one. You are also most welcome to link to
any page on our site www.dayjob.com. However this CV template must not be distributed or made available on other
websites without our prior permission. For any questions relating to the use of this template please email:
info@dayjob.com.
