nitishgupta005@gmail.
com
+91-9971019957 NITISH KUMAR GUPTA
Noida, India
Skills
About Me
• Catalog Management
• Application Programming As an accomplished Technical Project Manager (SIAM), I am deeply committed to
Interface (API) going the extra mile for our customers, ensuring their utmost satisfaction with our
• Troubleshooting (Problem services. My enthusiasm for continuous learning keeps me at the forefront of
Solving) industry advancements, allowing me to bring innovative solutions to the table.
• SIAM With a customer-centric approach and a passion for knowledge, I am poised to
• Customer Relationship deliver exceptional results.
Management
Manual Testing
•
Work Experience
• Project Management
• Asset Management HCL Technologies – Technical Project Manager (SIAM)
• Incident Management 04/2020 - Current
• Problem Management • Leveraged SCRUM methodologies as a Technical Project Manager to drive
• Change Management workflow development and client demonstrations, enhancing user engagement
• SCRUM with DRYiCE Product solutions
• SQL (Programming Language) • Excelled as a Catalog Manager by translating client needs into accessible UI
service offerings, optimizing end-user experience
Spearheaded and delivered large-scale projects as a Technical Project Manager,
Education •
achieving significant process automation and reducing failure rates for
04/2023 accelerated, efficient delivery
Executive Programme In Project • Conducted thorough smoke testing in staging environments to preemptively
Management: identify and rectify bugs or workflow issues, ensuring high-quality version
INDIAN INSTITUTE OF releases
MANAGEMENT, LUCKNOW • Applied analytical skills to resolve API-related queries, delivering targeted
enhancements and solutions based on comprehensive error log evaluations
Bachelor of Engineering: • Maintained database integrity and performance with foundational SQL
CORPORATE INSTITUTE OF knowledge, supporting overall system stability and data accuracy
SCIENCE AND TECHNOLOGY
Higher Secondary Certificate: NIIT Technologies - Lead
VIVEKANAND SENIOR 07/2019 - 03/2020
SECONDARY SCHOOL • Publishing daily and weekly performance data and sharing feedback as per
audits
• Managing the real-time service level on the tickets assigned to everyone
Certifications
• Executive Programme In Project Capgemini - Associate Consultant
Management 11/2017 - 05/2019
• SIAM Foundation
• Led a 12-person team, enhancing performance through daily oversight and
consistent feedback
• Ensured real-time service levels for ticket management, boosting project
efficiency
• Conducted comprehensive training, aligning team skills for uniform service
quality
• Managed vendor relations and hardware logistics, fortifying system and network
security
• Supported end user computing to the US based client project
• Installation, Configuration and Administration of applications and Terminal
Services and Remote Desktops
• Vendor management & Menu management
Dell Technologies - Sr Client Associate
05/2015 - 11/2017
• Delivered comprehensive training and mentorship to new team members,
ensuring high-quality standards and providing constructive feedback
• Expertly resolved hardware and software issues for Out-of-Warranty clients,
specializing in laptops, desktops, hard drives, encryption, and Windows
technologies
• Selected as a pioneer member of the B2B support pilot batch for the Gurgaon
site, setting benchmarks for future teams
• Achieved recognition for attaining the highest customer satisfaction rate at
100%
• Proficient in leveraging Business Intelligence tools to extract and analyze CRM
data, driving customer insights and business decisions
• Proactively identified and resolved tool-related issues, collaborating with
leadership to enhance operational efficiency
M.B PROTECTION SYSTEMS - Electrical Engineer Production
09/2012 - 03/2014
• Assembling, Testing and Installation of Panels at sites
• Maintain testing documents of projects
Tools
• Service Xchange
• Remedy
• ServiceNow
• Boomi
• Delta
• JIRA
Accomplishments
• Awarded for being among the top performers for continuous 4 years.
• Nominated for excellence for building and implementing one of the most
.
complex integrations.
