Use the notes below to write a ‘thank you’ email of about 140 words to a supplier.
– design company run by Diana
– designed a 10th anniversary brochure
– design was beautiful
– their team was creative and hard-working
– they agreed to include some extra photos we sent very late
– the price was good value
– the designer (Velleda) was really patient
– the company hope to work with them again
– we have given their name to your professional association
• Write three parts – beginning, details and closing.
• Mention a particular problem.
• Mention a specific person who did very well.
Dear Diana,
I am writing this letter to send you the warmest thanks for you and your team for the fantastic work on
our 10 th anniversary brochure. The design was truly beautiful and we’ve received so many
compliments(lời khuyên) on it.
Your team’s creativity and hard work truly stood out, especially when we sent some extra photos at the
last minute.(You handled this so professionally and the final result exceeded our expectations). A special
mention to Velleda, whose patience and dedication throughout the process made everything so much
much smoother for us.
The final product was not only beautiful but also excellent value for the price. We’ve already
recommended your company to our professional association and look forward to working with you again
in the future.
Best regards,
Kuroha neko
Dear Diana,
I am writing to thank you your staff for the excellent service and the way the company dealt with the
problem.
When we encountered some problems with some of the units, your team resolved it very quickly. The
call with support team was very quickly. The call with support team was very helpful, I was impressed by
their friendliness and extensive knowledge at the help desk.
I appreciate that they apologized for the inconvenience and offered new items or engineer to repair the
broken computers. We decided to receive new computers, and the replacement process was handled
swiftly and professionally. I was also pleased that customer service followed up a week later to ensure
everything was working well.
To enhance your already excellent service, you could consider implementing an additional quality
assurance check before shipping. This might help minimize issues and ensure even greater customer
satisfaction ( As a suggestion, you might consider adding a detailed quality assurance step before
shipping to further reduce potential issues. This would complement your already stellar customer
service. Different ways of writing)
I would like to thank you and your staff once again and we are satisfied with our purchase now
Best regards,
Kuroha Neko
