Company
Profile
22 September 2023
Introduction
We offer success-defined
solutions for your business
process journey.
To help growing businesses save time,
cut costs and navigating business challenges
by providing designed-to-fit technology,
system solution and workforce management.
Telmark Integrasi Indonesia
Introduction
New
Telmark Integrated Adaptive Rapid
BPO Values Excellence Capacity Impact
BPO: Business Process Outsourcing
The act of outsourcing some aspect Trust & Assured Security Value-driven
of a company business's operations to Partnership & Lower Risk Engagement
a third-party vendor or service provider.
Telmark Integrasi Indonesia
Introduction
Telmark 7 Years
Expertise
400
Clients
at a Glance
1400
Agents
Certification and Legibility:
7 Sites 3 Data
4 Cities Centers
Telmark Integrasi Indonesia
Introduction
Our Core
Services
Telmark provides convenience with high
quality, innovative, and advanced services.
People
Hardware
Technology & Software
Proven Method & Strategy
Omnichannel
Telmark Integrasi Indonesia
Introduction
Achievement
Telmark has successfully empowered
businesses from various industries.
30++
Clients
30++ E-Commerce,
Retail and others
40++
Clients
Multi-finance
Clients Fintech and Banking
Certified by OJK
Telmark Integrasi Indonesia
Introduction
Our Clients
We Believe that Collaboration is everything we do.
Telmark Integrasi Indonesia
Introduction
5 Component to Success
People Omni Channels
1400 Trained 15 years of experience in
and Certified Agent CCaaS, BPaaS, CPaaS
Technology Proven Method
& Software & Strategy
Talk Bot, WhatsApp 400 satisfied
Business Platform, IVR customer
Hardware &
Infrastructure
PC, Cubicle
and Premises
Telmark Integrasi Indonesia
Introduction
Our Performance
Telmark’s positive trajectory, showcasing an excellence
and successful business performance
Collection Telemarketing Customer Service
300B IDR 83% 100%
Total outstanding AVG conversion rate*
collected in 2022 for E-commerce First Response Time (FRT)
89M IDR 31% 94%-99%
Average collect AVG conversion rate* Customer Satisfaction (CSAT)
per agent monthly For finance products
Telmark Integrasi Indonesia
Introduction
Pricing Scheme
All in One
Services BPO
Full Success
Service Based Fee
Managed Commision Only
Benefits
1. End to End Support
2. Lower Operational Cost, include with
Project Management, Training and Report
Telmark Integrasi Indonesia
Introduction
Our Product and Services
System Integration
BPO Full Services Collection Services Customer Lifecycle
Services
Customer Service Desk Collection Contact Center Lead Generation
Solution
Sales Field Collection
Lead Qualification
Omnichannel
Marketing Digital Collection Solution
Lead Closing
Survey Collection Customer
Management Verification Solution Lead Nurturing
KYC System
Automation
Labour Supply & AI Solution
Payroll
Telmark Integrasi Indonesia
Thank You
PT Telmark Integrasi Indonesia sales@telmark.co.id www.telmark.co.id
Rukan Citta Graha, Jl. Panjang No 26 Blok 2c
Kedoya Selatan, Kebon Jeruk, Jakarta Barat 021-5030-0050
11520
0821 1346 5706
