TM
CONTACT CENTER
AS A SERVICE
(CCaaS)
Agile - Flexible - Responsive - Scalable
Elevating Customer Experiences (CX)
Invest in Excellence
www.voxtroncloud.com
Elevate Your Contact Center
Experience with Voxtron CCaaS
Transition to the Cloud
with Unmatched Ease and Impact
Voxtron CCaaS delivers unparalleled operational flexibility, resiliency,
and redundancy while enabling businesses to tap into the industry's
most extensive array of contact center capabilities.
This comprehensive solution provides:
Unified customer Engagement
Omnichannel Support
Scalability, Reliability, and Security
Remote and Hybrid work enablement
Self-Service and Live Agents
Automation via Chatbots
With Voxtron CCaaS, enjoy per user cost certainty while
eliminating operating risk.
PUT YOUR BUSINESS ON THE PATH TO GROWTH - ELEVATE
CUSTOMER EXPERIENCES - ACCELERATE YOUR DIGITAL
TRANSFORMATION - BUILD BUSINESS VELOCITY
6 Ways CCaaS Delivers
Notable Business Impact
Tweak operations in Enhanced customer User-Friendly, System-Wide
real-time for optimal engagement always, Administration, Management,
performance anywhere, anytime and Performance Tracking
Guaranteed: Service
Level Agreements Single intuitive Uninterrupted Remote
(SLA), Built-in interface to access Monitoring with Proactive
Resiliency, Business all capabilities Problem Resolution
Continuity
Integrated agent
Subscription-based Flexible integration with
workflows, scripts,
model without costly back-end systems and
and routing to align
upfront investments APIs
with specific goals
Why Voxtron Contact Center
as a Service (CCaaS)
Voxtron CCaaS is a Single Simple, Seamless, Reliable Platform
for your Contact Center to do Everything.
Voxtron CCaaS platform offers a unique business advantage to businesses by com-
bining a cloud-based contact center CRM with customized agent desktops and
third-party APIs to display key customer information.
With multiple integration paths, you can easily automate business processes, stan-
dardize agent protocols, connect to systems and apps, deploy intelligent reporting
and tracking, and do much more in real-time.
Cloud Contact Center Advantages:
Top 10 Strategic Business Gains
Expedite Revenue Generation
1 Drive Increased Revenues with prioritized handling of high-value customers while
reducing AHT and lost or abandoned calls, and number of customer interactions.
2 Improve Agent Engagement with a highly intuitive interface, enhanced productivity
tools, and real-time performance measurement dashboards.
3 Increase FCR capabilities by enabling quick agent access to knowledgebase and
scripting tools for customer-requested information.
Maximize Agility
Experience the benefits of efficient omnichannel interactions that are easy to
4 customize, integrate with third party APIs, and includes powerful workflow
applications for enhanced agent productivity.
Enhance Self-Service capabilities with purpose-built IVR apps, touch-tone, speech
5 recognition, automated BOT-driven interactions to decrease number of customer
interactions and improve CSAT
Improve Agent Performance with Quality Management and Call Recording that
6 ensures they adhere to scripts, respect regulatory obligations and restrictions,
with real-time performance tracking and measurement dashboards.
7 Improve Business Intelligence and Customer insights with real-time standardized and
customized reports based on customer history and interaction context.
Enhance Flexibility
Simplified integrations with public APIs like Salesforce and WFM, and industry-leading
8 CRM platforms that eliminate manual effort and need for authentication.
Improve Agent Satisfaction and Productivity
Unified contact center CRM delivers 360-degree customer profiles and threaded
9 interaction history, eliminating the need to switch between different tools.
Highly configurable desktops, notification options, workflow paths, and access
to smart scripts and knowledgebase reduces agent effort.
Disaster Proof and Redundancy
Built-in redundancy and disaster recovery capabilities ensures that your contact
10 center remains operational even in the event of hardware failures or natural
disasters, providing continuity of service.
Voxtron CCaaS provides customers with top-notch cloud capabilities,
Exceptional coupled with the operational agility and flexibility they anticipate.
Cloud Resilience Built on open standards and fortified with robust security measures,
it offers the adaptable infrastructure essential for cloud-native solutions
and Reach and streamlines future advancements.
About CONTACTUS
Voxtron Voxtron Middle East M103
RAK Building, Al Qusais 2
For over a decade, Voxtron has Dubai, UAE
been providing affordable and
comprehensive customer engage-
T +971 (0)4 293 00 00
ment optimization solutions in
partnership with leading technolo- F +971 (0)4 280 75 72
gy vendors such as Enghouse
800 VOXTRON
Interactive, SAGE, Verint, and Clar-
abridge to customers in the
Middle East and abroad.
www.voxtronme.com
This wide portfolio places us in a
unique position to offer customers
and partners a complete, fully-fea-
tured solutions that transform the
contact center from a cost center
to a powerful growth center.
TM
