Operation Manual

Smart-UPS™
Uninterruptible Power Supply

SCL500RMI1UC and SCL500RMI1UNC

500 VA Short-depth Rack-Mount
with Lithium-ion batteries
This manual provides product safety and installation information for the SCL500RMI1UC and
SCL500RMI1UNC. The only difference between these two models is in their monitoring and
management options. The SCL500RMI1UC has the “SmartConnect” port, which allows the product to
be monitored remotely. Learn more about the APCTM SmartConnect feature on
www.smartconnect.apc.com. The SCL500RMI1UNC can be managed via traditional methods and APC
softwares, it has an embedded network management card, the AP9537SUM.
Important Safety Messages
SAVE THESE INSTRUCTIONS - This manual contains important instructions that should be followed during
installation and maintenance of the UPS and batteries.

Read these instructions carefully and look at the equipment to become familiar with the device before trying to
install, operate, service or maintain it. The following special messages may appear throughout this bulletin or on
the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.

The addition of this symbol to either a “Danger” or “Warning” safety label indicates that an electrical
hazard exists which will result in personal injury if the instructions are not followed.

This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible injury or death.

DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE
NOTICE is used to address practices not related to physical injury.

Smart-UPS SCL500 230 Vac Short-depth Rack-Mount 1

Safety and General Information
Inspect the package contents upon receipt. Notify the carrier and dealer if there is any damage.

General safety
• Adhere to all national and local electrical codes.
• All wiring must be performed by a qualified electrician.
• Changes and modifications to this unit not expressly approved by APC by Schneider Electric could
void the warranty.
• This UPS is intended for indoor use only.
• Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or
humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
• For a UPS with a factory installed power cord, connect the UPS power cable directly to a wall outlet. Do not
use surge protectors or extension cords.
• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.

Deenergizing safety
The UPS contains internal batteries and may present a shock hazard even when disconnected from the branch
circuit (mains). Before installing or servicing the equipment check that the:
• Input circuit breaker is in the OFF position.
• Internal UPS batteries are removed.

Electrical safety
• Use tools with insulated handles.
• Do not handle any metallic connector before power has been disconnected.
• 230 V models only: In order to maintain compliance with the EMC directive for products sold in Europe,
output cords attached to the UPS must not exceed 10 meters in length.
• The protective earth conductor for the UPS carries the leakage current from the load devices (computer
equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the
UPS. The conductor must have the same size and insulation material as the grounded and ungrounded
branch circuit supply conductors. The conductor will typically be green, with or without a yellow stripe.
• Leakage current for a pluggable, Type A UPS may exceed 3.5 mA when a separate ground terminal is used.
• The UPS input ground conductor must be properly bonded to protective earth at the service panel.
• If the UPS input power is supplied by a separately derived system, the ground conductor must be properly
bonded at the supply transformer or motor generator set.

2 Smart-UPS SCL500 230 Vac Short-depth Rack-Mount

Battery safety
• The batteries typically last for 10 years and operate between 0 and 40 °C. Environmental factors impact
battery life. Elevated ambient temperatures, poor quality utility power, and frequent short duration
discharges will shorten battery life. Due to the long life of the batteries, we recommend replacing the unit
entirely. For longest battery performance, the ambient temperature should be maintained between 68° and
77°F (20° and 25°C).
• This unit uses Lithium Ion (LFP) batteries. Under normal use and handling, there is no contact with the
internal components of the battery.
• Servicing of user replaceable batteries should to be performed or supervised by personnel knowledgeable
about batteries and required precautions. Keep unauthorized personnel away from batteries. When
replacing batteries, replace with the same type and number of batteries or battery packs. In this case,
batteries are not user replaceable.
• Disconnect the charging source prior to connecting or disconnecting battery terminals.
• CAUTION: Before installing or replacing the batteries, remove conductive jewelry such as chains, wrist
watches and rings. High energy through conductive materials could cause severe burns.
• CAUTION: Do not dispose of batteries in a fire. The batteries may explode.
• CAUTION: Do not open the plastic case of the batteries. Doing so will expose the cell terminals which pose
an energy hazard.
• CAUTION: Failed batteries can reach temperatures that exceed the burn thresholds for touchable surfaces.
• CAUTION: Do not open or mutilate batteries. Released material is harmful to the skin and eyes. It may be
toxic.
• CAUTION: A battery can present a risk of electric shock and burns by high short-circuit current. The
following precautions should be observed when working on batteries:
– Disconnect the charging source prior to connecting or disconnecting battery terminals.
– Do not wear any metal objects including watches and rings.
– Do not lay tools or metal parts on top of batteries.
– Use tools with insulated handles.
– Wear rubber gloves and boots.
– Determine if battery is either intentionally or inadvertently grounded. Contact with any part of
a grounded battery can result in electric shock and burns by high short-circuit current. The risk
of such hazards can be reduced if grounds are removed during installation and maintenance by
a skilled person.
•

WARNING
RISK OF CHEMICAL HAZARD AND EXCESSIVE HEAT
• Recycle the UPS when the UPS battery fault is detected at the end of its service life. Power off the UPS
and unplug it from the AC input.
• The battery is not user replaceable. Contact APC by Schneider Electric Worldwide Customer Support if
there are defects in the product and the product is within warranty.

Failure to follow these instructions can result in death or serious injury.

General information
• The model and serial numbers are located on a small, rear panel label. For some models, an additional label
is located on the chassis under the front bezel.
• Always recycle used batteries.
• Recycle the package materials or save them for reuse.

Smart-UPS SCL500 230 Vac Short-depth Rack-Mount 3

 SCL500RMI1UC and SCL500RMI1UNC Rack-Mount

Rack-Mounting
 

0 76a
su 1 6a
10 7
su

 Two-post rack-mounting: Utilize the bracket holes that

are offset 6.25”.

6a
107
su

0 77a
su 1

4 Smart-UPS SCL500 230 Vac Short-depth Rack-Mount

 Secure clip nuts to the rack, and attach brackets with 
provided screws.

a 9a
07 8 1 07
s u1 su

 

0b b
08 08 1
su1 s u1

Tower Configuration
Attention: Connect the battery before tower setup by referring to applicable steps in “Rack-Mounting” .

b
073
s u1

Smart-UPS SCL500 230 Vac Short-depth Rack-Mount 5

Wall Mounting
Attention: Connect the battery before mounting by referring to applicable steps in “Rack-Mounting” .
To avoid a hazard, do not mount the unit on the wall with the bezel facing downwards, or with the display panel at
the bottom.


s u10
82 b

 Note: Whenever possible, attach two screws into wall studs. If stud mounting is not possible, use an expandable wall
anchor. Hardware is not included;.25” x 2” lag bolts are recommended. Mount the UPS in either of the displayed positions.

su1083a

su1084a

6 Smart-UPS SCL500 230 Vac Short-depth Rack-Mount

Specifications
For additional specifications, refer to the APC Web site at www.apc.com.

Environmental specifications
Operating 0° to 40° C (32° to 104° F)
Temperature
Storage -15° to 40° C (5° to 104° F)
Operating 24,606.3 ft. (7,500m)
Maximum Elevation
Storage 9,842.5 ft. (3,000 m)
Humidity 0% to 95% relative humidity, non-condensing
International Protection Code IP20
Pollution Degree 2
Overvoltage Category II
Applicable power grid power distribution system TN Power System
Applicable standard IEC 62040-1
Note: The recommended recharge interval for this UPS is 12 months.

Product Overview
SCL500RMI1UC & SCL500RMI1UNC Rack-Mount

Battery
Bezel
Battery Door
Display (more information below)

b
028
s u1

Front panel display features

 Online / On Battery indicator
SCL500RMI 1UC ™
 APC SmartConnect status indicator
1 4  Network status indicator
 Event Detected indicator
 Battery Error indicator
2 5

SCL500 RMI 1 UNC

1 4

3 5
su1031c

Smart-UPS SCL500 230 Vac Short-depth Rack-Mount 7

Rear panel features

™
 APC SmartConnect port  Circuit breaker
 Network port  Controlled outlet group
 USB port  Outlets
™
 Chassis ground connection screw  APC SmartConnect Control
 UPS input  Modbus TCP Control

SCL 500RMI 1 UC

SCL 500 RMI 1 UNC

su1029b

Dimensions and weights

SCL500RMI1UC and SCL500RMI1UNC Rack-Mount Models

su 10
3 0b

Model Dimensions (in/mm) H x W x D Weight (lb / kg)

SCL500RMI1UC 8.95 / 4.06
17 x 9.14 x 1.75 in (431.8 x 232.14 x 44.44 mm)
SCL500RMI1UNC 9.04 / 4.10

8 Smart-UPS SCL500 230 Vac Short-depth Rack-Mount

Installation
For UPS installation information, refer to the Installation Guide included with the UPS.

Placement
The UPS is intended for IT environments. Avoid placement where there is excessive dust and humidity. Note that
temperature in excess of 25o C may have an adverse effect on battery and UPS life. All vents on the side or rear of
the UPS should be free of obstructions.
The UPS is heavy. The UPS should be placed near the bottom of the rack.

Connect to equipment and utilities

Note: The UPS will charge to 98% capacity in the first three hours of normal operation.
Do not expect full battery runtime capability during this initial charge period.

CAUTION
RISK OF INJURY OR DAMAGE TO EQUIPMENT
• Adhere to all local and national electrical codes.
• Wiring should be performed by qualified electrician.
• Always connect the UPS to a grounded outlet.

Failure to follow these instructions can result in injury or equipment damage.

1. Connect equipment to the

outlets in the rear of the
UPS. Some models are
equipped with controlled
outlet groups. Refer to the
“Configuration” section
of this manual for further
instructions on the use of
controlled outlet groups. su0968l

2. Connect the APC™ 

SmartConnect port or
network port to your
nearest network switch
using the cable provided.
When connecting to APC
SmartConnect, verify that
the SmartConnect
Control Switch near the
network port is set to SCL 500 RMI 1 UNC
either “Enable with
Control” or “Enable-No
control”.
3. To setup and manage via SCL 500 RMI 1 UC
network port, download
the Device IP
Configuration Utility
from www.apc.com.
4. Connect the UPS input to AC power.
Note: Once power is connected the display will be active.
5. Press the main power button on the UPS display to turn on the UPS output.
Note: The On-line LED will light green when the output is on.

Smart-UPS SCL500 230 Vac Short-depth Rack-Mount 9

APCTM SmartConnect
APCTM SmartConnect allows you to monitor the health and status of your UPS from any device connected to the
Internet. Visit www.smartconnect.apc.com to learn more.
Log onto www.smartconnect.apc.com or scan the QR code to launch the registration process. The website includes
instructions to setup your online account, activate your warranty and begin monitoring your UPS remotely.
By connecting this product to the Internet using the APCTM SmartConnect port, you are agreeing to APCTM
SmartConnect Terms of Use, as found at smartconnect.apc.com. Schneider Electric Data Privacy Policy can also be
found at smartconnect.apc.com.

Device IP configuration utility

The Device IP Configuration Utility can discover Network Management Cards (NMC 2) that do not have an IP
address assigned. Once discovered, you can configure the IP address settings for the cards. You can also search for
devices already on the network by entering an IP range to define the search. The Utility scans the IP addresses in
the defined range and discovers cards that already have a DHCP-assigned IP address.
For detailed information on the Utility, see the Knowledge Base on the support page of the www.apc.com website
and search for FA156064 (the ID of the relevant article).
Once IP address found, access the Web management interface by this IP address. Enter the user name and password
to login (by default, use apc and apc to login as the administrator).

Connect and install management software

Smart-UPS is provided with PowerChute management software for unattended operating system shutdown, UPS
monitoring, UPS control and energy reporting. The following diagram is a representation of a typical server
installation.
1. Connect the USB cable (SCL500RMI1UC) / Network cable (SCL500RMI1UNC) from the rear of the
UPS / Network Port to the protected device such as a server.
2. For a server or other device with an operating system connected to the SCL500RMI1UC, download and install
the latest version of the PowerChute Business Edition from www.apc.com/pcbe.
For network-based, graceful, unattended shutdown of your physical servers and virtual machines connected to
the SCL500RMI1UNC, install the latest version of PowerChute Network Shutdown from www.apc.com/pcns.
PowerChute provides for graceful shutdown in the event of an extended power outage and is a powerful
management interface on the local network.

SCL 500 R M I 1 U NC

SCL 500 R M I 1 U C

su0969i

OR

Download and install the latest version Download and install the latest version
of PowerChute Network Shutdown of PowerChute Business Edition from
from http://www.apc.com/pcns http://www.apc.com/pcbe

10 Smart-UPS SCL500 230 Vac Short-depth Rack-Mount

Operation
Using the display
Main on/off
This button is used to turn the UPS output power on and off.

Quick status LEDs

The online indicator illuminates green when UPS output is turned on and operating on
AC power.

The on-battery battery indicator illuminates orange and the unit will continue to emit a
series of short beeps indicating that the UPS is operating on battery power.

The indicator illuminates red when events occur.

These indicators illuminate green when APCTM SmartConnect connection is okay.

These indicators illuminate red when APCTM SmartConnect connection is cut-off

These indicators illuminate green or orange when Network connection is okay.

The battery error indicator illuminates red when the UPS battery does not pass self test
and requires replacement of the entire UPS.

Configuration
General configuration settings
Configuration settings may be changed at any time using the PowerChute software or SmartConnect Switch. This
table provides a brief description of the general settings, for more detailed information on each of these parameters
consult application note 80 at www.apc.com.

Function Factory Default Options Description

High Transfer 253Vac 253 Vac - 265Vac To avoid unnecessary battery usage, set the transfer point
higher if the AC voltage is chronically high and the
connected equipment is known to work under this
condition. The Power Quality setting will automatically
change this setting.
Low Transfer 207 Vac 195 Vac - 207 Vac Set the transfer point lower if the AC voltage is chronically
low and the connected equipment can tolerate this
condition. This setting may also be adjusted using the
power quality setting.
Sensitivity Normal • Normal Select the level of sensitivity to power events that the UPS
• Reduced will tolerate.
• Low • Normal: The UPS will go on battery power more often to
provide the cleanest power supply to the connected
equipment.
• Reduced: The connected equipment is sensitive to voltage
fluctuations.
• Low: The UPS will tolerate more fluctuations in power
and will go on battery power less often.
If the connected load is sensitive to power disturbances, set
the sensitivity to Normal.
Date of Last Date set at factory.
Battery
Replacement
Audible Alarm On • On Either the UPS will mute all audible alarms if it is set to Off
• Off by management software or the UPS will temporary mute
audible alarms by pressing the power button less than 2
seconds while operating on battery power.

Smart-UPS SCL500 230 Vac Short-depth Rack-Mount 11

 Function Factory Default Options Description
Auto Self Test On start-up and • Never The interval at which the UPS will execute a self-test.
every 14 days • Start-up only
since the last test • Frequency of test
(every 7 to 14 days)
Install FW? Don’t Install • Next off (Updates Firmware update: this only appears when new firmware
the UPS Firmware is available in the flash memory of the UPS and is ready
next time that the to be installed
UPS is turned off)
• Now (Updates the
UPS firmware
immediately
without
interrupting
operations)
• Don't Install
SmartConnect Enable with • Enable with control This will permit remote configuration changes.
Control Switch control • Enable no control
• Disable

Outlet group configuration settings

The Main Outlet Group and the Controlled Outlet Group can be configured to independently turn off, turn on, shut
down, or reboot connected equipment.
• Turn off: Disconnect from power immediately and connect only with a manual command.
• Turn on: Connect to power immediately.
• Shutdown: Disconnect from power and automatically connect when AC power becomes available.
• Reboot: Disconnect from power, wait for a specified amount of time, then connect to power.
In addition, the Main Outlet Group and the Controlled Outlet Group can be configured to do the following:
• Turn on or off in a specified sequence
• Automatically turn off or shut down when various conditions occur
Note: If the Main and Controlled Outlet Groups are not configured, all of the outlets on the unit will still provide
battery back-up power.
Note: The Main Outlet Group must be turned on for the Controlled Outlet Group to turn on.

Function Factory Default Options Description

Name String Outlet Groups 1 Edit these names using an external interface, such as the Network Management
Outlet Group &2 Card Web interface.
UPS Name String UPS Outlets
Turn On Delay 0 sec Set the value in The amount of time the UPS or the Outlet Group will wait
seconds between receiving the command to turn on and the actual
startup.
Turn Off Delay • 0 sec (Main Set the value in The amount of time the Outlet Group will wait between
Outlet Group) seconds receiving the command to turn off and the actual shut down.
• 90 sec
(Controlled
Outlet Groups)
Reboot Duration 8 sec Set the value in The amount of time that the Outlet Group must remain off
seconds before it will restart.
Minimum Return 0 sec Set the value in The amount of battery runtime that must be available before
Time seconds the Outlet Group will turn on.

12 Smart-UPS SCL500 230 Vac Short-depth Rack-Mount

Function Factory Default Options Description
Load Shed On Disabled • Shutdown with When the unit switches to battery power, the UPS can
Battery Delay disconnect power to the Controlled Outlet Group to save
• Shutdown runtime.
immediately To configure this delay time, use the LOAD SHED TIME
• Turn off WHEN ON BATTERY setting.
immediately
• Turn off with delay
• Disabled
Load Shed Time Disabled Set the value in The amount of time the UPS will keep the Outlet Group on
when On Battery seconds when operating on battery.
Load Shed On Disabled • Shutdown with When the battery runtime falls below the specified value,
Runtime delay the Outlet Group will turn off.
• Shutdown Configure this time using the LOAD S HED RUNTIME
immediately REMAINING setting.
• Turn off
immediately
• Turn off with delay
• Disabled
Load Shed On Disabled Set the value in When the remaining runtime reaches this level, the Outlet
Runtime seconds Group will turn off.
Remaining
Load Shed on Disabled • Disabled In the event of an overload (greater than 100% output
Overload • Enabled power), the Outlet Group will immediately turn off to
conserve power for essential loads. The Outlet Group will
only turn on again with a manual command.

Smart-UPS SCL500 230 Vac Short-depth Rack-Mount 13

Troubleshooting
Problem and Possible Cause Solution
The UPS will not turn on or there is no output.
The unit has not been turned on. Press the ON key once to turn on the UPS.
The UPS is not connected to AC power. Be sure the power cable is securely connected to the unit and to the AC power
supply.
The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset the
circuit breaker.
The unit shows very low or no input Contact a qualified electrician to correct wiring issue.
AC voltage.
The battery connector plug is not Be sure that all battery connections are secure.
securely connected.
There is an internal UPS error detected. Do not attempt to use the UPS. Turn off the UPS and unplug it from AC. Contact
APC Customer Care Center for assistance.
The unit cannot remotely turn on. When network cable is disconnected with the UPS turned off and AC power
connected the UPS will, after a while, automatically enter power saving mode.
Tap the power button to wake up the UPS and enable its remote control feature.
The UPS is operating on battery, while connected to input AC power.
The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset the
circuit breaker.
There is very high, very low, or Move the UPS to a different outlet on a different circuit. Test the input voltage
distorted input line voltage. with the AC voltage display. If acceptable to the connected equipment, reduce the
UPS sensitivity.
UPS is emitting intermittent beeps.
The UPS is operating normally. None. The UPS is helping protect the connected equipment.
UPS does not provide expected backup time.
The UPS battery is weak due to a recent Charge the battery. Batteries require recharging after extended outages and wear
power outage or is near the end of its out faster when put into service often or when operated at elevated temperatures.
service life. If the battery is near the end of its service life, consider replacing the UPS even if
the battery error indicator has not illuminated.
The UPS is experiencing an overload Check the UPS load display. Unplug unnecessary equipment, such as printers.
condition.
Display interface LEDs flash sequentially.
The UPS has been shut down remotely None. The UPS will restart automatically when AC power is restored.
through software or an optional
accessory card.
The Error LED is illuminated. The UPS displays an error message and emits a constant beeping sound.
Internal UPS error detected. Do not attempt to use the UPS. Turn the UPS off and contact the Customer Care
Center immediately.
The Battery Error icon is illuminated and the UPS beeps for one minute every five hours.
The battery has a weak charge. Allow the battery to recharge for at least four hours. Then, perform a self-test. If
the problem persists after recharging, replace the entire UPS.
The Battery Error icon is flashing and the UPS beeps once every 2 seconds.
The battery is not properly connected. Be sure that the battery connector is securely connected.

14 Smart-UPS SCL500 230 Vac Short-depth Rack-Mount

Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and
workmanship for a period of five(5) years from the date of purchase. The SEIT obligation under this warranty is
limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a
defective product or parts thereof does not extend the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days
of purchase. Products may be registered online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the
product does not exist or was caused by end user’s or any third person’s misuse, negligence, improper installation,
testing, operation or use of the product contrary to SEIT’s recommendations or specifications. Further, SEIT shall
not be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or
inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5)
exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product
where the serial number has been altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY
OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND
FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO
OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT’S RENDERING OF TECHNICAL OR OTHER
ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT’S SOLE
LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES.
SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY
THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE
FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT
OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE
IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR
WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE,
WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF
SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR
OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT’S LIABILITY
FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT
MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY
APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from
customer support. Customers with warranty claims issues may access the SEIT worldwide customer support
network through the SEIT Web site: www.apc.com. Select your country from the country selection drop down
menu. Open the Support tab at the top of the web page to obtain information for customer support in your region.
Products must be returned with transportation charges prepaid and must be accompanied by a brief description of
the problem encountered and proof of date and place of purchase.

Smart-UPS SCL500 230 Vac Short-depth Rack-Mount 15

Transport the Unit
1. Shut down and disconnect all equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.

Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers
are located on the rear panel of the unit and are available through the LCD interface on select
models.
b. Call APC Support and a technician will attempt to solve the problem over the phone. If this is not
possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, it will be repaired or replaced at no cost.
d. Service procedures and returns may vary internationally. Refer to the APC web site for country
specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in
transit is not covered under warranty.
4. Before shipping, always disconnect all battery modules in a UPS or external battery pack.
5. Write the RMA# provided by Customer Support on the outside of the package.
6. Return the unit by insured, prepaid carrier to the address provided by Customer Support.

16 Smart-UPS SCL500 230 Vac Short-depth Rack-Mount

 APC by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is available at no charge in any of the
following ways:
• Visit the APC by Schneider Electric web site to access documents in the APC by Schneider Electric
Knowledge Base and to submit customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electric web sites for specific countries, each of which
provides customer support information.
– www.apc.com/support/
Global support searching APC by Schneider Electric Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country specific centers: go to www.apc.com/support/contact for contact information.
– For information on how to obtain local customer support, contact the APC by Schneider Electric
representative or other distributor from whom you purchased your APC by Schneider Electric product.

© 2022 APC by Schneider Electric. APC, the APC logo, Smart-UPS, SmartConnect and PowerChute are
owned by Schneider Electric Industries S.A.S. or their affiliated companies. All other trademarks are
property of their respective owners.

EN 990-91308A 04/2022