Management ch-5
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        I 0N DIA N ETH OS
                                                                                             nary defines Ethos as
                'Ethos' is a Greek word that means 'character.' The Cambridge dictio
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                ''the set of beliefs, ideas, etc. about the behaviour and relationships ofa
                are culture specific. Ethos are the set of beliefs and ideals held by comm
                Thus, the behaviour and morals of individuals and groups are shaped by
                                                                                            person or group". Ethos
                                                                                                  unities in a region.
                                                                                                 their ethos.
                                                                                           d from the Indian value
    i           Indian Ethos refer to the beliefs and ideas which have been derive
                                                                                            Upanishads, Ramayana,
                systems. These are derived from the ancient wisdom ofVedas, Puranas,
    l1                                                                                         from these scriptures
                Mahabharata, Bhagvad Gita, Bible, Quran etc. Some of the salient ideas
        j       include:
                     • Connection with the divine: Human beings are linked to the
                                                                                           divine. All souls (atma)
    •
                                                                                                   experienced when
    J                   are connected to the supreme soul (Paramatma). The divinity can be
                                                                                                    ic consciousness.
    '                   our mind is still and we are calm. The divine element brings us cosm
                                                                                         c desires with spirituality
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                     • Maintaining balan ce: One must seek to balance materialisti
                        and selflessness. A work-life balance is also very important.
                     • Strength ofcharacter: In the Indian culture, character is more impor
                                                                                                tant than knowledge.
    !                   Strength of character is the real wealth of a person. Thus, focus is on
                                                                                                    values and ethics.
    I                • Self-Awareness: One must develop an understanding of self.
    j                                                                                                                is
    I           • • Dignity ofwork: All work is worthy and begets honour. No work is too small. Work
                        akin to worship in the Indian scriptures.
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       5.2                                                     Management: Principles and AP'P/ications
                                                                                              n's
             • Emphasis on duty and responsibility: While the Western thoughts focus on a pe~;his
               rights; Indian ethos focus on the duties and responsibilities. A person must ful    1
               duties and responsibilities.
              for doing well to the world. Through work we not only earn materially but spiritually as
              well. Work should have societal benefit. Here, the implication is that work not onlY
              helps in attaining personal gains but is a means for communit y welfare.
         • Archet Dana Manabhyam; This implies that we should not be respectful ofpeople for
              their material possessions or riches. All souls are divine and therefore, we must show
              mutual respect to each other.                                                        •
         • Atmana Vindyate Viryam: The strength and inspiratio n for succeedin g in our
              endeavours comes from the Divine element within us.
         • Yoga Karmasu Kaushalam, Samatvam Yoga Uchyate: A person who works with
              calm and composed mind achieves the best results. Excellenc e at work can be attained
              through self-motJVation and self-development with dedication but without attachment.
        • Yadishi Bhavana Yasya Siddhi Bhavati Tadrishit The way we think, guides our actions
             and makes us who we are. Ethical and positive thoughts lead us to attain our goals using
             ethical means.
        • 1'arasparam Bhavatantah Shreyah Param Bhavapsyathah: The highest material and
             spiritual rewards can be attained through mutual respect, cooperation, and team spirit
        • Tesbam Sukhm Tesham Shanti Shaswati: Infinite happiness and infinite peace come
             to them who see the Divine in all beings.
       • Paraspar Devo Bhava: All of us have the part of divine in us. We must respect the
             divinity in all.                                                                          •
     l
     I Indian Ethos for Mana gemen t                                                                       5.3
     I
                                                   ngly
                                                             fore,
           immense poten tial for self-development and perfection.
                                                          impos
                                                                   we
                                                                 sible
                                                                        have
                                                                       goals
                                                                              students iffound in possession
                                                                              of graphic, electronic or me-
                                                                              chanic al, includ ing photo-
                                                                              copying, PDF, recoding, scan-
                                                                                                             I
                                                                              ning,  digitizing. taping, web
           by chann elizin g the divin e element.                             distrib utions (lnclu dla1 I
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 tr     2. Holistic approach: Holis
                                         tic approach implies the unity
           between the Divin e, indiv idual self and the universe.
                                                                              wbatu pp groups), informa- ]
                                                                              rion networks, or infonnation I
                                                                              storage and rctrivaJ systems I
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           Unde r these princ iples of unity, the Universe is an
           undivided whol e where
                   other  partic le.
                                        each
                                     Thus,
                                               partic le is conne  cted
                                             the entire humanity is one.
                                                                        with
                                                                              without the prior or written 1
                                                                              permission of the publish er I
                                                                                                             j
                                                                               will attract FIR, legal action l
I          every                                                              (lacladlag eHr: eaae for
l          Managers must imbib e this approach in collective efforts.         compensation).
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       3. Importance of inner virtues: Divine virtues are inner
                                                                               ---- ·-
           resources and are more powerful and important than outer
                                                                                           'Joana Chakshu'
           material resou rces. There fore, the manager must develop his third eye,
                                                                                                is the essence
           i.e. vision, intuti on, insight, foresight and such other divine qualities. This
           of Indian ethos for mana geme nt.
                                                                                             s our hearts and
        4. Karma yoga: Karm a Yoga refers to selfless work. Selfless work purifie
                                                                                            Thus, it leads to
           leads to self-d evelo pmen t. It also helps others in their spiritual growth.
                                                                                               alone. Thus, a
           happiness and prosp erity. Karm a Yoga teaches us not focus on money
                                                                                               not engage in
           good mana ger must work responsibly for the good of all and should
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           unfair and uneth ical pract ices just to achieve material ends. Manager
           must lead the organ isatio n on the path of individual and collective develo
            growth.
                                                                                             is a mentor and
                                                                                                    pment and
      guided by values and not by material gains. In a value-oriented organisation; profit is earned
      through service and satisfaction of all stakeholders. It focuses on developi ng skills guided by
      the values. Here, manager sees the whole first and then looks at the components. Adoption of
      such a system of management balances the interests of all stakeholders and leads to value
      based skill development. Value oriented holistic management combines science, skills, values
      and spirituality. It produces entrepreneurs and managers who create wealth not for their personal
      gains but use it for societal upliftment and contribute to nation building.
              .
    ,.,,~1J  MANAGEMENT LESSON S FROM BHAGAVAT GITA
     During the battle of Mahabharata between Pandava s and r - - -
     Kauravas, Arjuna looked at the other camp and felt that he would l• tion
                                                                           This is to bring to your atten-
                                                                                that any one Inda~
     not be able to fight his kin. Seeing him in dilemma, Shri Krishna     students iffound in poSSCSSIOll
     explained to him about his Dhanna (the right path). Bhagava t        of graphic. electronic or mo-
     Gita is a sacred religious text containing the teachings of Lord     chanical, including photo-
                                                                           copying. PDF. recoding. scan-
     Krishna for spiritual progress and self-realisation. The ideas       ning. digitizing. taping. web
     expressed in Bhagvad Gita contain numerous lessons for the           distributi ons (iocludin1
     managers. Following are some of the concepts applicable to
     management:
                                                                            !
                                                                          wbatsapp     groups). informa-
                                                                          tion networks, or information
                                                                          storage and retrival s ~
                                                                          without
             Commit ment towards work: One of the importa nt [ permissiothe             prior or wntten
                                                                                      n of the publisher
            concepts in Gita is karma yoga which is all about doing • will attract FIR, legal actio•
            work with dedication and commitm ent Bhagavad Gita
            in a verse talks about 'Karmanyev Adhikaraste, Ma L,_
                                                                            I
                                                                          (including court case for
                                                                          compensadon).
                                                                             _ _ _ _ _ _ _ _ __
           Phaleshu Kadachan' which means that you only have a •
            'right to work without the expection of the results'. Thus, every person must do their
           work with dedication and sincerity. If the sole focus of the individual is on results then
           he will be worried about the failure which may affect the quality of his work or may
           lead him towards unethical means to achieve targets. Being dedicated to work implies
          working for the sake of attaining excellence.
       • Selfless work: Gita talks about "nishkama karma" or selfless work. Thus, work must
          be performed without self interest. Developing an attitude ofNishkama Karma to.wards
           work implies subordinating the individual interests for the betterme nt of all.
       • Emphasis on intrinsic motivators: With the focus on 'Nishkam a Karma' and
           'Karmanyev Adhikaraste', Gita gives importan ce to "detachm ent" from extrinsi~
          motivators and material gains. It emphasises that work should be done for its own
          sake and with dedication. Thus, attaining excellence in work should be the motivator.
          Gita's principles guide us to look for inner, mental and spiritual rewards as motivators
          to work.
        • Decisions to be made with detachment and composed mind: Accordi ng to Gita,
          Samatvam yogah uchyate i.e. the composure that enables us to accept all circumstances
          (good or bad) with serenity is called as Yoga, or union with the Supreme. Bhagavad
          Gita teaches about 'Yogah Karmasu Kaushalam". This philosophy underlines that
                  .
·l   Indian Ethos for Management                                                                  5.7
            actions taken with detachment and composed mind will lead to excellence in work.
            This applies to managerial decision making which must be done without being influenced
            by one's ego and emotions. With steadiness of mind one can calm the emotions and
            increase the Viveka or Buddhi. Actions/ decisions taken with a stable and composed
           mind will be more effective.                   .
        • Responsibilty and accountability: Developing neutrality towards outcomes is an
           important pre-requisite for discharging one's duties. While Gita preaches Nishkama
           Karma and detachment from the rewards of our work, this does not mean that a person
           is not responsible or accountable for his actions. The sacred book emphasises on fulfilling
           our duties and responsibilities and taking responsibility for our actions and their
          consequences.
        • Work culture: Lord Krishna details two types of work cultures- Daivi Sampat or divine
          work culture and Asuri Sampat or demonic work culture. Daivi sampat or Divine work
          culture creates and promotes fearlessness, purity, self-control, sacrifice, straight
          forwardness, calmness, absence of fault-finding, absence of greed, gentleness, modesty,
          absence ofenvy and pride. Asuri work- culture on the other hand creates an environment
          ofegoism, delusion, personal desires, improper performance. Needless to say that every
          organisation must aim to create a Daivi sampat work culture. Through such a positive
          work environment the organisation can achieve higher productivity, higher motivation
          levels, positive worker attitude and success in their enterprise.
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        • Transformational leadership: Lord Krishna transformed Arjuna through his discourse
           in Bhagvad Gita. He guided and motivated Arjuna to dispel his doubts and lead him
           from a state ofdilemma (inaction) to action. He inspired Arjuna to follow the righteous
!          path and lead him to success. Similarly, managers must be Transformational leaders.
j          They must have the charisma to encourage followers to achieve their potential and lead
l          the organisation to success.
j   To conclude, Bhagavada Gita is not only a spiritual guide for individuals but also offers many
,   lessons for the managers. Its teachings can help the managers in enhancing the quality and
    effectivene~s of management. Bhagavad Gita offers distinct approaches of leadership,
    motivation, excellence in work, achieving goals, self less work, decision making and planning.
j   In contrast to the Western management thought which views problems at material, external
l   and peripheral levels, the Bhagavad Gita approaches the problems at the grass roots level of
l   human thinking. Once the thinking and attitude of the individuals is righteous, it will
J   automatically enhance the quality of his actions and their results. Thus, Bhagavad Gita is a
'   guide to managemenf:-by-values.                                                                '
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l s.s    MANAGEMENT LESSONS FROM RAMAYANA
I Ramayana is an epic which traces the life journey of Lord Ram. The holy book not only shows
  how good triumphs over evil but also offers several life lessons which are applicable to
    management. Following are some of the important ~eaways for a manager:
      1. Importance of ethics and values: Lord Ram is known as Maryada Purushottam Ram.
5.8                                                                 . • Ies a,id Anp/ication
                                                      Management: Pnnc1p          r,        s
       Maryada refers to honour and righteousness. Purushottam means one who is the greatest
       among men. Lord Ram always honoured the code of conduct, he followed Dharma. He
       tread a path of ethics and values and acted honourably, even towards his   • enenues.
                                                                                           • For
       instance, one day Lord Ram disarmed Ravana. He could have easily killed Ravana
       then. But it was against his code of conduct to kill an unarmed person. Theref~re, he
        allowed Ravana to return to his castle. Ravana on the other hand behaved deceitfully
       when be kidnapped Devi Sita. An unethical action which lead to his downfall. This
        teaches us that managers must act ethically no matter what the situation. Manag~ment
        backed by ethics earns a good reputation for the company leading to its success m the
        long run.
  2. Clear vision and goal: For any endeavour to succeed, the manager must have a clear
       vision and goals. In Ramayana, Lord Ram was on the path ofDhanna. The vision was
       to uphold the Dhanna and defeat the evil. He had the clear objective of rescuing Devi
    ' Sita from Lanka. His followers could relate to the vision and knew the objective to be
       achieved. Similarly, a manager must first establish a vision and then define the goals to be
       achieved. Clearly defined goals help us to plan and determine the course of future action.
  3. Leadership: Ravan and his mighty army had won several battles and had even conquered
       the Devas. Defeating such a formidable enemy was a seemingly impossible task. This
       feat was realized because Lord Ram demonstrated excellent leadership to his army
       (Vaanar Sena). He guided them through challenges such as crossing the sea. He lead
       them from the front during the war. He instilled confidence in them about their righteous
       objective ofrescuing Mata Sita. Thus, he inspired the vanaras to fight against Ravan's
       well-trained army and lead them to victory. Similarly, every manager must work towards
      being an excellent leader. He must guide his team and support them in any challenges.
      Such leaders are respected by the followers and are able to achieve exceptional results.
 4. Motivation: A motivated employee is an asset to any organisation. He gives his best to
      the work assigned and is able to reach his potential. A motivated employee may be able
      to achieve results beyond expectations. In Ramayana, one such instance is seen when
      the Vanaras were searching Devi Sita. Angad and his team reach the shores of the Sea
      and feel demotivated as they had been unable to find Devi Sita within the stipulated
      time. They came to know that she could be in Lanka but no one believed that they could
      cross the sea. At this time, Jamvant says that only Lord Hanuman has the capability to
      cross the sea. He motivates Lord Hanuman by reminding him about his strength and
      expressing his confidence in his abilities to accomplish the task at hand. Lord Hanuman
     becomes motivated and undertakes to accomplish the team's mission.
 5. Environmental analysis and SWOT: When Lord Hanuman reaches Lanka, he talces a
     miniatlll'e form and searches for Mata Sita in the city. In the process, he comes across
    Vibhishana who later becomes an ally to Lord Ram. After finding and meeting Devi Sita,
    Lord Hanuman could have returned without being discovered. Yet he deliberately creates
    a disturbance in the Ashok Vatika (garden) to attract the attention of the guards. He acted
     in this manner so that he could meet Ravan and guage the strength of the enemy defences
     i.e. analyze the environment. This incident helped Lord Hanuman in identifying the threats
    I Indian Ethos for Management
    l
                                                                                                           5.9
    t         (Defence systems and military strength of the enemy) as           This is to bring to your atten-
              well as opportunities (alliance with Vibhishan). The modem        tion that any one lncladln1
              organisations also must analyse their environment to f studentJ iffouod in possession
                                                                                of graphic, electronic or me-
              identify the potential opportunities and threats. They must , chan ical, including pboto-
              use their resources (strengths) to develop strategies that        ~pying. PDF, rm>ding. scan-
              match the environment. This is essentia    l to the success of    ning, digitizing. taping, web
                                                                                distributions (lndadJ nc
              any organisation.                                                 "h■tsapp 1roaps), informa-
         6. Strategic partner    ships:   In order  to defeat  Ravan,  Lord     tion networks, or infonnation
                                                                                storage  and retrival systems
              Ram formed strategic partnerships and alliances with              without the prior or written
              Sugreev and Vibhishana. His partnership with Sugreeva             permission of the publisher
           • gave him access      to an  army   to fight with   Ravan.  His     will attract FIR. legal action
                                                                                (lncladln1 court case for
             alliance with Vibhishana helped him in gaining access to           compcns1tfoa).
             strategic information. Similarly, a business should enter
             into mergers/ amalgamations/ partnerships and alliances
             based on mutual benefit. Through such alliances it can gain access to strategic resources,
             expand its customer reach and strengthen its competitive position.
         1. Effective communication: Effective communication is the key to good management.
             Miscommmunication between Bali and Sugreev led to feud and animosity between the
             brothers. The demon - Mareech (disguised as a golden deer) mimicked Lord Ram and
             sent a distress signal to Devi Sita and Lakshman. Communication ofthis wrong information
             resulted in kidnapping of Devi Sita. This highlights the importance of communication.
j            The managers must establish a system of communication which is clear and effective.
             Rumors and miscommunication must be avoided at all cost:
1-       8. Practical and realistic commitments: A business manager must make realistic and practical
             commitments. Commitments made to clients and business partners must be based on a
             proper evaluation ofthe resources and feasibility ofthe deliverables. King Dashrath made
             a commitment to his Queen Kaikeyi and granted her two boons without defining the
             scope of the promises which lead to the exile of Lord Ram. Unrealistic or impractical
             commitments create difficulties for the organisation.
         9. Staffing: Staffing involves assigning the right person to the right job. The job of building
             the Ram setu (bridge) across the sea was assigned to Nal and Neel who were skilled and
             competent at such a task. Similarly, Lord Hanuman was chosen to bring the Sanjeevani
             medicine from Himalayas when Lakshman was injured by Meghanad. He was chosen for
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l            this job as he alone had the ability to cover the vast distance between Lanka and Himalayas
             and had the required intellect and strength to accomplish the task. Every manager must
             look at the skill set and competence of the employee before selecting him for a position.
I       10. •lime management: Lord Ram had promised his brother Bharat that he would return from
             exile exactly at the end of 14 years. Bharat had vowed to end his life ifLord Ram failed to
             return on time. Lord Ram manged to return on time using the Pushpak Vimaan. In the
             current context, most projects are time bound with penalty clauses for delay~ completion
             of the project or delivery of the products. Thus, time management is ver) important for
             the managers.
5.10                                                                   . .
                                                         Management: Prmc1ples    d A ,,,[icationJ
                                                                               a11 Pr
   l 1. Treat all people K•ith respect: A good manager treats his workers as his equal~ and~;:
         persons with respect. Lord Ram treated others with respect irrespective of tbeir soctn)
         status. This was seen in his behaviour towards Nishadraj (tribal king), Kevat ~boatmaeet
         and Shabri (sanyasin ?flower social cl:15s). He even _trea~ed Ravan, his enemy, with respf all
         \Vhen Ravan was dymg Ram asked bun to share his wisdom. He arranged funerals O b's
         demons with dignity and honour. A manager should also treat all his employees a~ ~
         equals irrespective of their caste, sex or social status. He should treat his customers, busm
         partners and competitors with respect and integrity.
  12. Value tire ideas andfeedback ofsubordinates: Ravan's wife, Mandodari and his brolMr,
         Vibhishan counselled him to send Devi Sita back to Lord Ram numerous times. However,
        Ravan never listened to their advise and even insulted and threw Vibhishan out of Lanka·
        Ignoring sound advise lead to his downfall. A good manager should invite idea~
        suggestions and feedback from his subordinates. He should be open to new ideas backe
        by sound reasoning even if they contradict his beliefs.
  13. Succession planning: King Dashrath planned to pass the throne to Lord Rarn. L0rd
        Ram also divided his kingdom between his heirs. Succession planning is irnportant for
        continuation ofthe organisation. A leader must identify, select and groom his subordinates
        to become future managers. This not only motivates the subordinates but also enSUTes
        future success of the organisation.
  14. Emotional detachment from material rewards: King Dashrath announced the crowning
        of Prince Ram but owing to the manipulation by queen Kaikeyi he was exiled for 14
        years. Lord Ram was neither excited when he was informed about the crowning nor
        was he upset by the change in his circumstances. This is because he was not attached_t0
        the position or power associated with being the king. He was detached to such matenal
        rewards. He accepted his change in position with grace and dignity. Later when he
        became the king, he established a Ram Raj ya. He ruled with fairness and worked for the
        welfare of his subject. He considered this his duty as a king. This teaches that a manager
        should also work for the growth of the organisation and look after the interests of
        subordinates. He should handle the challenges with emotional detachment and also
        should not be guided simply by profit. He should be fair in his dealings with all.
From the above discussion, it is evident that Ramayana along with being a text that shows us the
ideal conduct of a person is also _a valuable management guide. It teaches us the value of ethics
and duties and imparts useful lessons ofleadership, governance, communication and management.
The leuons from Ramayana are useful for the manager in successfully running the enterprise.
                                                                   ----   - -··         " - -·   --   ~~7
                                     TEST QUESTIONS                                                    I
  t  What do you understand by Indian Ethos?
  2. What are the Indian Ethos for Management? What role do they play in the management
     of the organisation?
  3. Explain the requisites of Indian Ethos?
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                                         PRACTICAL EXERCISES                                                     I
        I. Read the "Sumlar Kand" of Ramayana. Based on the reading: Identify the qualities of
           Lord Hanuman as a leader.
        2. Read the text of Ramayana and make a comparative analysis of Managerial styles of
           Ram, Ravan and Sugreev.
        3. Read chapter 2 ofBhagavat Gita and make a summary of managerial lessons.
J _ _....,_.......,_ ___,..,...__ _ _ _ _ _ _ _ ~ - - - ,
    ,    • This is to brins to your attention that any one lncladln1 students iffound in possession ofgraphic,
    f      electronic or mechanical, including photocopying, PDF, recoding, scanning, digitizing. taping.
    j      web distributions (lndadiq wbatsapp groups), infonnation networks, or information storage
    I      and rdrival systems without the prior or written permission ofthe publisher will attract FIR, Jecal
    ,      acd• (Jadadlng court cue for compensadon).