Smell Gas - Immediately call 0800 111 999 (24hrs)
Power cut? Call 105 to get help
Miss Syed Enas
4 Molesey Road
West Molesey
KT8 2HF
Bill reference: 44367801 (29 November 2024)
Account number: A-84C0DCBB
EDF_0010
D
Your energy bill
Here’s a quick overview of your energy charges, credits,
payments and refunds.
Your estimated annual cost
Based on your latest energy use, balance and tariff
prices, your estimated energy costs for the year are:
Balance on your last bill £558.79 debit
£1,981.12 a year for electricity
£1,379.60 a year for gas
Charges
Electricity 28 Oct. 2024 - 27 Nov. 2024 £135.80 Could you pay less?
Remember - it might be worth thinking about
Your new balance £694.59 debit switching your tariff or supplier.
For your electricity (on meter point 1900041029388)
You could save £271.51 a year by switching to Simply
Fixed Direct 1Yr Jan26 and paying by Direct Debit, but
remember your current tariff has an early exit fee
of £25.00 per fuel. You may need to change how you
pay or your meter setup, but contact our team if
you’d like to switch.
For your gas (on meter point 611448907)
You could save £35.68 a year by switching to Simply
Fixed Direct 1Yr Jan26 and paying by Direct Debit.
Alternatively, you could save £57.86 a year by
switching to PAYG Simply Tracker Dec25, but
remember your current tariff has an early exit fee
of £25.00 per fuel. You may need to change how you
pay or your meter setup, but contact our team if
you’d like to switch.
Gas emergency?
If you smell gas, think you have a gas leak or have any
concerns regarding carbon monoxide, immediately
open all windows and doors and extinguish any naked
flames including cigarettes, then call the Gas
Emergency Services free on 0800 111 999 (free 24
hour national emergency line)
Your Electricity Distributor is: UK Power Networks
(0800 316 3105)
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EDF Energy is a trading name used by EDF Energy Customers Ltd, Reg. No. 02228297 whose Registered Office is at 90 Whitfield Street, London, W1T 4EZ, incorporated in England and Wales.
Your charges in detail
About your tariff
Electricity Supply 1 801 1
S Prices do not include VAT unless otherwise noted
number 1900041029388
Supply address: 4 Molesey Road, West Molesey, KT8 2HF Electricity tariff name EDF Essentials 1Yr
Rota Disconnections Alpha Identifier: D Apr25v3
Product type Fixed
EDF Essentials 1Yr Apr25v3 (28 October 2024 - 27 November Payment method Non-Direct Debit
2024)
Unit rate 24.770p/kWh
Electricity charges for meter 20L3608344 Standing charge 54.190p/day
(£197.79/year)
28 Oct 2024 21375.1660 Smart meter reading
Price guaranteed until 1 May 2025
28 Nov 2024 21829.4540 Smart meter reading
Early exit fee £25.00
Electricity used 454.2900 kWh @ £112.53
24.770p/kWh Estimated annual usage 6818.7 kWh
Scan this code when comparing tariffs
Standing charge 31 days @ 54.190p/day £16.80
Subtotal of charges before VAT £129.33
VAT @ 5% £6.47
Total electricity charges for this period £135.80
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edfenergy.com This is not a VAT invoice P 0333 006 9950
EDF Energy is a trading name used by EDF Energy Customers Ltd, Reg. No. 02228297 whose Registered Office is at 90 Whitfield Street, London, W1T 4EZ, incorporated in England and Wales.
Get in touch • Give us a call on 0800 011 9110 or minicom
Here's your account number in case you need it when 0800 096 2929
you get in touch: A-84C0DCBB.
Independent advice and support
Visit our Help Centre We've teamed up with Citizens Advice Plymouth so that
Get a quick answer to your energy questions on you can get free, independent, energy advice. The team
everything from bills, payments and debt, to meter can help you manage debt and reduce your energy costs
readings, moving home, and more.
Go to edfenergy.com/helpcentre. • Go to citizensadviceplymouth.org.uk/edfe
• Call 0808 156 6666 (Monday to Thursday
Drop us an email 9am-5pm; Friday 9am-4.30pm)
Our team of energy specialists are ready to answer your
questions by email. Please include your account number.
• Call 0808 223 1144 to speak to a Welsh
speaking adviser (Monday to Friday 9am-5pm)
Email hello@edfenergy.com.
• Call 18001 followed by 0808 223 1133 for Relay
Other ways to get in touch UK - helping people with hearing and speech
difficulties communicate.
• WhatsApp or text: send your question to 0748
058 9950 (we'll get back as soon as we can) Make a complaint
• Call: 0333 006 9950 Please get in touch with our Customer Services team if
• Call from abroad: +44 191 743 9950 you have a complaint. Our energy specialists will do
everything they can to put things right as quickly as
• Post: Freepost EDF CUSTOMER
possible. Go to edfenergy.com/complaint for our full
CORRESPONDENCE
complaints procedure.
Manage your energy the easy way If your complaint isn't resolved after eight weeks, or
MyAccount you've received a 'deadlock' letter, you can get in touch
MyAccount lets you view your bills, manage your with the Energy Ombudsman. The service is free and
payments, change tariff, send meter readings, and more. independent, and any decision the Ombudsman makes is
Go to edfenergy.com/myaccount. binding on us – not you.
EDF app Call 0330 440 1624 (Monday to Friday 8am-8pm,
Get all the benefits of MyAccount, and manage your Saturday 9am-1pm); email
energy on the go with our mobile app. Find out more at enquiry@energyombudsman.org; visit
edfenergy.com/app. www.energyombudsman.org
Information booklets VAT
Our free booklets cover things like paying your bills, We charge residential customers VAT at 5%.
energy efficiency, gas safety, how to complain, priority Our VAT registration number is 523 0412 02.
services and prepayment meters. You can download
them from https://edfenergy.com/info-booklets or Our fuel mix
order copies by calling us on 0333 006 9950 We publish the fuel mix that generates our customers'
electricity every year, under licence for EDF Energy
Reduce your energy use Customers Ltd (the mix for individual EDF tariffs can
Find ways to reduce your energy use and cut your energy vary). Find out more at edfenergy.com/fuel-mix
bills. Go to edfenergy.com/helpcentre/saveenergy
April 2023 - March 2024 Fuel mix and carbon contributions (%) Environment impact
(g/kWh)
Get a helping hand Coal Gas Nuclear Renewable Other CO2 Radioactive waste
Help to pay the bills EDF fuel mix 4.3 19.7 54.0 20.1 1.9 136 0.0032
If you're finding it hard to pay your bills, please don't EDF carbon contributions 33.0 54.6 0.0 0.0 12.4 - -
UK average fuel mix* 6.3 35.0 12.7 43.2 2.8 171 0.0008
struggle alone. Get in touch as soon as you can: we can *Data from the Department for Energy Security and Net Zero (DESNZ)
help in lots of different ways.
Find out more at edfenergy.com/helptopay
Extra support from EDF
Please join our Priority Services Register (PSR) to get
extra or specialised support – including help if you have
an illness, a disability or mental health problem. You can
ask for Braille, large font or audio bills through the PSR.
• Go to edfenergy.com/PSR
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edfenergy.com This is not a VAT invoice
E hello@edfenergy.com
P 0333 006 9950
EDF Energy is a trading name used by EDF Energy Customers Ltd, Reg. No. 02228297 whose Registered Office is at 90 Whitfield Street, London, W1T 4EZ, incorporated in England and Wales.
How to pay
Direct Debit
Stay on top of your energy bills by setting up a Direct Debit – your payments will come straight out of your bank
each month. Go to edfenergy.com/myaccount/DirectDebit
Online: Make a card payment at edfenergy.com/payments
Bank transfer
Pay us from your bank account, using your EDF account number (A-84C0DCBB) as the payment reference. Here are
our bank details: account name EDF Energy Customers Ltd; account number 24615727; sort code 40 05 30
Card, cash or cheque
Pay by card, cash at your local PayPoint, Payzone shops
or Post Office®. They'll scan the barcode on your bill to
link your payment straight to your account, or to pay over
the phone please call us on 0333 006 9950. Pay by cheque
at Post Office®. Make your cheque payable to Post Office
Ltd, they will scan the barcode on your bill to link your
payment straight to your account. 9826028801822036701
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edfenergy.com This is not a VAT invoice
E hello@edfenergy.com
P 0333 006 9950
EDF Energy is a trading name used by EDF Energy Customers Ltd, Reg. No. 02228297 whose Registered Office is at 90 Whitfield Street, London, W1T 4EZ, incorporated in England and Wales.
