Shri Yashwantrao Bhonsale Education Society’s

YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY

(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

Course Name- Professional Communication and Ethics

Course Code- AEC101
Module 1: Fundamentals of Communication
Prepared by Prof. B. P. Sharaon

Please note that these notes are not exhaustive. While they cover key concepts, you will need to
do additional reading and research to gain a comprehensive understanding of the subject. Make
sure to refer to the recommended textbooks, articles, and any other resources provided.

Definitions:-
1. Communication is defined as the process of exchanging information, usually
through a common set of symbols. It takes a wide variety of forms from two
people having a face to face conversation to hand signals to messages sent
over the global telecommunication networks.
2. A purposive interchange resulting in workable understanding and agreement
between the sender and receiver of a message.- George Vardman
3. Communication is an interchange of thoughts, opinions or information by
speech, writing or signs. – Robert Anderson
4. Communication is the sum of all the things one person does when he wants to
create understating in the mind of another; it involves a systematic and
continuous process of telling, listening and understanding. – Allen Louis
5. Communication is the transfer of information and understanding from one
person to another person. – Keith Davis
6. Communication is transfer of information from one person to another, whether
or not it elicits confidence. But the information transferred must be
understandable to the receiver – G.G. Brown.

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

7. The imparting or exchanging of information by speaking, writing, or using

some other medium. The successful conveying or sharing of ideas and
feelings. – Oxford English Dictionary
8. The transfer of ideas, feelings, plans, messages or information from one person
to another is called as Communication.
9. Communication is simply the act of transferring information from one place,
person or group to another.
10.Communication is usually understood as the transmission of information:
a message is conveyed from a sender to a receiver using some medium, such
as sound, written signs, bodily movements, or electricity.
11.Communication is giving, receiving or exchanging ideas, information, signals
or messages through appropriate media, enabling individuals or groups to
persuade, to seek information, to give information or to express emotions.

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

Objectives of Communication:-

1. Information

Sharing information in a business setting is crucial to keep everyone on the same page.
For engineering students, think of how important it is for a project team to share
updates and details about their work. This information can include things like how
products are made, how much money the company is making, and what competitors are
doing. By sharing this information quickly and clearly, a company can make better
decisions and stay transparent.

For example, if your group is working on a major design project, it's essential to share
information about your progress, any challenges you're facing, and updates on

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

deadlines. If one member finds a new tool that improves the design process, sharing this
information with the team helps everyone benefit from it.

Imagine your engineering team is designing a new robot. If one team member discovers
new software that can help with programming, they should share this information with
the rest of the team. This helps everyone use the best tools available and ensures the
project progresses smoothly.

2. Advice

Giving and receiving advice helps improve performance and solve problems.

Giving advice helps people at work make better decisions and grow in their jobs.
Managers and more experienced colleagues offer advice to help others solve problems
or improve their skills. There are two main types of advice: professional and personal.

Professional advice is about work tasks and career growth. For instance, if a junior
marketer is struggling with a project, a senior marketer might suggest better strategies
or tools. This helps the junior marketer do a better job and feel more confident.

Personal advice is about non-work issues that might affect how someone performs at
work. For example, if an employee is stressed because of personal problems, they might
get advice on managing stress or finding support.

Giving advice also builds trust between workers and managers, making employees feel
valued and supported, which can lead to higher job satisfaction.

For engineering students, this can be related to getting feedback on a project or seeking
guidance on a complex topic. If you‘re struggling with a difficult engineering problem,
asking a professor or a more experienced student for advice can provide new insights
and solutions. Similarly, providing advice to a peer who is having trouble with their
project can help them overcome their difficulties.

If you‘re having trouble with a circuit design, asking a senior student who has
experience in electronics for advice can help you understand the problem better. They
might suggest different approaches or tools that you hadn‘t considered.

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

3. Orders

Orders and instructions help in completing tasks efficiently. Giving orders and
instructions helps ensure that tasks are done correctly and on time in a business. Orders
are commands from bosses to workers, and they can be given verbally or in writing.

For example, a factory manager might tell a team leader to speed up production because
there‘s a sudden high demand. This is an oral order because it‘s urgent. If the order
involves complex steps, like changing a company policy, it‘s usually written down to
provide clear guidelines.

Instructions are detailed directions on how to do a task. For example, if a new machine
is being used, the manager might provide step-by-step instructions to ensure everyone
knows how to operate it safely.

Effective orders and instructions depend on choosing the right way to communicate,
like using emails for detailed instructions and quick chats for urgent matters.

A restaurant manager might tell the kitchen staff verbally to prepare more meals
quickly for a large party. Later, the manager might send a written note to the delivery
team with detailed instructions on how to prioritize and package the orders.

For engineering students, this relates to following project guidelines or lab instructions
accurately.

For example, if your professor gives specific instructions on how to conduct an

experiment or complete a design assignment, following these instructions carefully
ensures that you meet the project's requirements and avoid mistakes.

Your professor assigns a lab experiment and provides a detailed procedure. Following
these instructions exactly ensures that you collect accurate data and complete the
experiment correctly.

4. Persuasion

Persuasion involves convincing others to accept your ideas or take action. Persuasion is
about convincing others to agree with your ideas or take action. In business, it‘s used in
sales, negotiations, and leadership to influence people‘s decisions.

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

In sales, a salesperson might persuade a customer to buy a product by highlighting its

benefits and how it meets their needs. For instance, if a customer is worried about
safety, a car salesperson might emphasize the safety features of a vehicle.

Persuasion is also important for managers who want their team to embrace new changes
or strategies. A manager might explain how a new system will make work easier and
more efficient to get their team on board.

Being persuasive also depends on being trustworthy and understanding others‘ needs
and emotions. For example, a company‘s CEO might persuade employees to support a
new company plan by explaining its benefits and showing trust in the employees‘
ability to adapt.

A marketing manager might persuade the team to use a new advertising strategy by
showing how it has worked well for other companies and explaining how it will help
increase sales.

For engineering students, this might be about presenting your project proposal to a
panel or persuading your team to adopt a new approach.

For instance, if you believe a new design idea will improve your project, you need to
persuade or convince your team members to consider it. This might involve explaining
the benefits, showing data, and addressing any concerns they might have.

If you have a new idea for a more efficient way to build a prototype, you might need to
persuade your team by showing how it will save time and resources. Presenting clear
benefits and answering any questions they have can help get their support.

5. Motivation

Motivating yourself and others helps in achieving goals and staying focused.
Motivating employees means encouraging them to do their best work and stay engaged
with their jobs. This can be done through recognition, support, and clear goals.

Recognition involves acknowledging and rewarding employees for their hard work. For
example, if an employee completes a major project successfully, they might receive a
―Best Employee‖ award in front of their team.

Support and encouragement help employees stay focused, especially during tough
times. A team leader might support their team through a challenging project by
providing extra help and showing confidence in their abilities.
Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

Setting clear goals gives employees something to strive for. If a sales team has a target
to meet, regular updates on progress and celebrating achievements keep them motivated
to reach their goals.

Creating a positive work environment by fostering teamwork, providing a comfortable

workspace, and maintaining open communication also helps keep morale high.

In a tech company, the team leader might set goals for a product launch, regularly
update the team on progress, and recognize top performers. They might also offer
support and encouragement during busy times and organize team-building events to
boost morale.

For engineering students, this can relate to maintaining motivation during challenging
projects or exams.

For example, setting personal goals for a project and rewarding yourself when you meet
them can keep you motivated. Similarly, encouraging your teammates and celebrating
small victories can help keep the whole team engaged.

If your team is working on a long-term project, setting milestones and celebrating when
you achieve them can keep everyone motivated. For instance, if you complete a major
phase of the project, having a small celebration or recognizing everyone‘s hard work
can boost morale.

6. Education and Training

Education and training are essential for learning new skills and improving performance.
Education and training help employees learn new skills and improve their job
performance. This includes onboarding new hires, skill development, and ongoing
professional growth.

Onboarding is the process of introducing new employees to the company. This involves
teaching them about company rules, their job responsibilities, and how to use tools and
systems.

Skill development involves training employees to improve their current skills or learn
new ones. For example, a company might offer workshops on new software or
leadership skills.

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

Ongoing professional development keeps employees updated on industry trends and

new technologies. For instance, a tech company might offer courses on the latest
programming languages.

Good education and training require clear instructions and feedback. Training materials
should be easy to understand, and trainers should provide helpful feedback to help
employees learn.

A retail store might have new employees go through a training program that includes
learning customer service skills, using the cash register, and understanding store
policies. They might also offer ongoing workshops to help employees advance their
careers.

For engineering students, this can be related to attending workshops, taking extra
courses, or learning new technologies.

For example, participating in workshops on new software or tools relevant to your field
can enhance your skills and improve your project work. Ongoing learning helps you
stay up-to-date with industry trends and technologies.

If your college offers a workshop on advanced CAD software, attending this workshop
can help you learn new features and techniques that will benefit your design projects.

7. Issuing Warnings

Issuing warnings helps address and correct issues. Issuing warnings helps address and
correct problems with employees‘ behavior or performance. Warnings can be verbal or
written, and they give employees a chance to improve before facing more serious
consequences.

A verbal warning is the first step and involves a direct conversation about the issue. For
example, if an employee is consistently late, their manager might talk to them about the
importance of punctuality.

A written warning is more formal and is given when problems continue or are more
serious. It documents the issue and explains what needs to change. For instance, if an
employee‘s performance is below standard, a written warning outlines the areas of
concern and expectations for improvement.

A final warning is issued if there‘s no improvement after previous warnings. It‘s a

serious notice that further issues could lead to termination. For example, if an employee
Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

continues to break safety rules despite previous warnings, a final warning would
indicate that further violations could result in dismissal.

For engineering students, this could involve receiving feedback on your work or being
informed about academic policies.

For instance, if your project doesn‘t meet the required standards, receiving a warning
from your professor gives you a chance to improve before facing more serious
consequences. It‘s important to understand and act on these warnings to avoid problems
later.

If your project submission is late, your professor might issue a warning and remind you
of the importance of deadlines. If the issue continues, further action might be taken, so
it‘s crucial to address the feedback and improve your time management.

8. Boosting Morale

Boosting morale helps keep everyone motivated and engaged. Boosting employee
morale is about making sure employees feel happy and motivated at work. This helps
them work better and stay committed to the company.

Recognition and appreciation involve acknowledging employees‘ efforts and successes.

This can be done through awards, public praise, or thank-you notes. For example, a
company might have an ―Employee of the Month‖ award to recognize top performers.

Providing opportunities for growth shows employees that they can advance in their
careers. This includes offering training, mentorship, and clear career paths. For
instance, a company might provide leadership training for employees who want to
move into management roles.

Effective communication keeps employees informed about company goals and changes.
Regular updates and open forums for feedback help employees feel involved and
valued.

Creating a positive work environment involves promoting teamwork, providing a

comfortable workspace, and encouraging a healthy work-life balance. Organizing team-
building activities can also help improve morale.

Providing support and addressing concerns means listening to employees‘ issues and
helping them find solutions. This could include offering resources for managing
workload or providing counseling services.
Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

In a company, employees might be recognized for their hard work through awards and
public praise. The company might also offer career development programs and maintain
open communication to keep employees informed and involved. Additionally, creating
a positive work environment with team-building activities and support helps keep
morale high.

For engineering students, this can involve creating a positive and supportive team
environment.

For example, organizing study groups, providing encouragement during stressful times
like exams, and recognizing each other‘s efforts can help maintain high morale. A
supportive and positive environment leads to better teamwork and performance.

During final exams, forming study groups and encouraging each other can help reduce
stress and improve performance. Celebrating after completing a challenging project or
exam can also boost morale and motivate everyone for future challenges.

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

The Five Postulates of Communication by Paul

Watzlawick
Communication is how we share our thoughts, ideas, and feelings with others. Paul
Watzlawick, an expert in communication theory, created five key ideas to help us
understand how communication works. These ideas are known as postulates or axioms.
They help us see how communication is always happening and how it affects our
interactions with others.

Postulate 1: One Cannot Not Communicate

The first postulate asserts that it is impossible not to communicate. This principle
underscores the inevitability of communication in any social context. Whether through
spoken words, gestures, body language, or even silence, we are constantly transmitting
messages to others.

You can't avoid communicating. Even when you don‘t say anything, you‘re still
sending messages through your actions or body language.

Example: Imagine you‘re at a meeting and you don't speak when asked for feedback. If
you avoid eye contact or cross your arms, others might think you‘re uninterested or
upset. Your silence is a form of communication, just like if you were speaking.

Postulate 2: Every Communication Has a Content and a Relationship Aspect

Watzlawick‘s second postulate posits that every act of communication involves both a
content level and a relationship level. The content level refers to the actual information
being communicated—the ‗what‘ of the message. The relationship level defines the
nature of the relationship between the communicators—the ‗how‘ of the message.

Every message has two parts: the content (what is being said) and the relationship (how
the message affects the relationship between the people talking).

Example: If your boss says, ―Please finish this report by 5 PM,‖ the content is the
request to complete the report. The relationship aspect shows that your boss is in charge
and expects you to follow their instructions. If a friend asks the same thing, it‘s a casual
request, showing that you‘re both equals.

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

Postulate 3: Communication is punctuated by the Participants

The third postulate asserts that communication is punctuated by the participants,

meaning that individuals structure communication and interactions in ways that make
sense to them, often leading to differing perceptions of the same communication event.

People interpret communication based on their own experiences and viewpoints, which
can lead to different understandings of the same situation.

Example: If two friends argue, one might say, ―I‘m upset because you never listen to
me,‖ and the other might respond, ―I don‘t listen because you‘re always shouting.‖
Each friend sees the situation differently, which causes confusion and conflict.

A parent might express, "I pressure you to get good grades because you don‘t seem to
care about school." The child might feel, "I don‘t care about school because you‘re
always pressuring me." Both parent and child perceive their actions as responses to the
other's, leading to ongoing tension about academic performance.

Postulate 4: Communication Involves Digital and Analogic Modalities

Watzlawick‘s fourth postulate introduces the concept of digital and analogic
communication modalities.
Digital communication refers to the use of symbols and language—essentially verbal
communication.
Analogic communication encompasses non-verbal forms of communication, such as
gestures, facial expressions, tone of voice, and body language.

Communication uses two types of signals: digital (verbal) and analogic (non-verbal).
Digital signals are the actual words we use, while analogic signals include body
language, tone of voice, and facial expressions.

Example: If someone says, ―I‘m fine,‖ but looks sad and speaks with a flat tone, the
words say one thing, but the body language says something different. The non-verbal
cues give a clearer picture of how they‘re really feeling.

A classmate says, "Congratulations on your placement!" but their forced smile and lack
of enthusiasm indicate they might not be sincerely happy for you.

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

Postulate 5: Communication Can Be Symmetrical or Complementary

The fifth postulate discusses the nature of the relationship between communicators,
categorizing it as either symmetrical or complementary.

In symmetrical communication, the parties involved mirror each other‘s behavior,

striving for equality and minimizing differences.

Complementary communication, in contrast, involves differences in behavior, often

reflecting hierarchical relationships.

In communication, people can interact in two ways: symmetrically or complementarily.

Symmetrical communication means people act similarly and share equal roles.
Complementary communication involves different roles and behaviors, often showing a
hierarchy.

Example: When two classmates discuss a project, they usually share ideas equally
(symmetrical communication). However, if a teacher gives instructions to a student, the
student listens and follows the instructions (complementary communication). Both
types are important depending on the situation.

A doctor(expert role) explains a treatment plan to a patient(learner role) is

complementary. Two friends discussing where to go for dinner is supplementary.

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

Features of Successful Professional Communication

Professional communication is all about sharing ideas, thoughts, and feelings in a way
that everyone understands. Here are some important features of successful
communication:

1. Two-Way process

Professional communication is like a conversation where both people talk and listen.
One person shares a message, and the other person listens and then responds. This back-
and-forth helps make sure everyone understands what‘s being said.

Example: When a teacher explains homework, students ask questions if they don‘t
understand, and the teacher answers them. This helps everyone know exactly what to
do.

2. Continuous process

Communication in a professional setting doesn‘t just happen once. It‘s a continuous

process, meaning people keep talking and sharing information over time. This helps
everyone stay informed and work well together.

Example: A sports coach regularly talks to the team about their progress and any
changes in the game plan, so everyone knows what‘s happening.

3. Reversal of Roles

In communication, the roles of who is talking and who is listening can switch.
Sometimes, one person is the speaker, and the other is the listener, and then they swap
roles. This helps make sure that both people get to share their thoughts.

Example: During a group discussion in class, one student shares their ideas, and then
another student responds, taking turns speaking and listening.

4. Communication can be Verbal or Non-verbal

Professional communication can be both verbal (using words) and non-verbal (using
actions). Non-verbal communication includes things like body language, facial
expressions, and gestures. Both types are important because they help convey the full
meaning of what someone is trying to say.
Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

Example: A friend might tell you they‘re happy (verbal), but you can also see them
smiling and jumping up and down (non-verbal), which shows you how excited they
really are.

5. Sharing Ideas, Thoughts, and Plans

Communication is all about sharing different things like ideas, thoughts, feelings, and
plans. It‘s important to be clear so that everyone understands the message and there are
no misunderstandings.

Example: If you‘re planning a surprise party with your friends, you need to clearly
explain who will bring what, so the party goes smoothly.

6. Persuasion

Sometimes, communication is used to convince others to agree with your ideas or plans.
This is called persuasion. It‘s an important skill in professional communication because
it helps you get others to see your point of view.

Example: If you want your parents to let you stay up late, you might tell them why it‘s
a good idea and promise to wake up on time the next day. That‘s using persuasion!

Successful professional communication is like a good conversation where both people

talk, listen, and understand each other. It involves taking turns speaking, using both
words and actions, clearly sharing ideas, and sometimes persuading others. These
features help everyone work together better and achieve their goals.

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

The Importance of Communication

Communication is a big part of our daily lives and helps us in many ways. It‘s not just
about talking and listening; it's also about growing, staying ahead, getting along with
others, and working together. Here‘s how communication matters in different areas:

Growth

Good communication helps us grow as individuals and in our jobs or studies. When we
talk about our goals and listen to feedback, we can improve and learn new things. For
example, if a student asks their teacher for advice on a project, they can get useful tips
that help them do better. In a company, when team members share ideas and give
feedback, it leads to new and better ways of doing things. This helps everyone grow and
succeed.

Competitiveness

In a competitive world, communication is key to staying ahead. Companies that

communicate well can react quickly to changes and make smart decisions. For example,
if a company keeps its customers informed about new products and updates, it builds
trust and can stand out from its competitors. This kind of clear communication helps a
company stay competitive and successful.

Harmony and Tolerance

Communication is also important for getting along with others and being tolerant of
different viewpoints. When people talk openly and listen to each other, they understand
different perspectives and cultures better. For instance, in a diverse workplace, talking
and listening to colleagues from different backgrounds helps everyone get along and
work well together. This creates a friendly and supportive environment.

Understanding and Cooperation

Effective communication helps people understand each other and work together
smoothly. When we clearly share our ideas and listen to others, it reduces confusion and
makes teamwork easier. For example, in a group project, if everyone communicates
well about their tasks and progress, the project runs more smoothly, and the team can
achieve its goals more effectively.

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

SAMPLE PASSAGE
Q. Read the following passage and answer the questions given below:-

Reading books offers a wide range of benefits that go far beyond merely gaining
knowledge. For many people, reading is not just a hobby but an essential part of their
daily life. One significant advantage of reading books is that it enhances our
imagination and creativity. When we read, especially fiction or fantasy novels, we dive
into different worlds and scenarios. This immersion allows us to envision places,
characters, and situations that we would not encounter in our everyday lives. For
example, when reading about a magical land or a futuristic society, we get to use our
imagination to picture and understand these settings, which can be both exciting and
inspiring.

Another important benefit of reading is that it helps improve our vocabulary and
language skills. As we come across new words and phrases in various contexts, we
learn their meanings and how to use them properly in our own conversations and
writings. This continuous exposure to new language elements helps us become more
articulate and expressive. Moreover, books often use diverse sentence structures and
styles, which can further aid in developing our language proficiency.

Reading books also broadens our understanding of different cultures and perspectives.
Through stories and information shared in books, we can learn about how people live in
other parts of the world, their customs, traditions, and viewpoints. This exposure can
make us more open-minded and empathetic toward others who have different life
experiences than our own.

In addition to these cognitive and cultural benefits, reading can also be a great way to
relax and reduce stress. When we get lost in a good book, we escape from the pressures
and challenges of daily life. This escapism can provide a sense of calm and help us
recharge mentally and emotionally.

Overall, reading is a powerful activity that enriches our minds and expands our
horizons. It helps us grow as individuals by enhancing our imagination, language skills,
cultural understanding, and emotional well-being.

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

1. What are two key benefits of reading books discussed in the passage?

Answer: Two key benefits of reading books discussed in the passage are enhancing our
imagination and creativity, and improving our vocabulary and language skills.

2. How does reading fiction or fantasy novels benefit our imagination, according
to the passage?

Answer: Reading fiction or fantasy novels benefits our imagination by allowing us to

visualize different worlds and scenarios, which stimulates creative thinking and
exploration of new ideas.

3. How can reading help us understand other cultures?

Answer: The passage says that reading can help us understand other cultures by
exposing us to different customs, traditions, and viewpoints, which makes us more
open-minded and empathetic toward others.

4. Find and list four nouns from the passage.

Answer: books, benefits, knowledge, imagination

5. Find a word in the passage that is a synonym for "improve."

Answer: The word "enhances" in the passage is a synonym for "improve."

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

SAMPLE LETTER WRITING

Q. Write a letter to the Class Co-ordinator of First Year Engineering
seeking a leave of 2 days from college for some urgent work at
home.
Alok Kumar
Roll No. A99
F.E. Div A
XYZ Engineering College,
Powai, Mumbai
Date: August 30, 2024

To
The Class Coordinator
F.E. Div A
XYZ Engineering College,
Powai,
Mumbai, 400015

SUBJECT: Request for Leave of Absence from College

Respected Sir,

I, the undersigned, Mast. Alok Kumar, Roll No. A99, F.E. Div ‗A‘, am
writing to inform you that I need to take a leave of absence from college for
two days, on September 2 and September 3, 2024. I have some urgent work
at home that requires my immediate attention.

I will ensure to catch up on any missed lectures and assignments upon my

return. I would appreciate your understanding and assistance in this matter.

Please let me know if there are any forms or additional steps I need to
complete for this leave request.

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

Kindly do the needful.

Thanking you in anticipation.

Yours sincerely,

Alok Kumar
Roll No. A99
First Year Engineering
XYZ Engineering College

LETTER WRITING SAMPLE 2

Q. As part of your application process, you need to secure a full scholarship
for your B.Tech. program at Yelenagar University, Pune. Write a formal
letter of intent to the university, expressing your interest in the scholarship.
In your letter, include details about your academic achievements,
extracurricular activities, and your motivation for pursuing a B.Tech.
degree.

ANS:-

Sandip R. Hoslekar
Kalptaru Appt
AB Chowk
Pune, Maharashtra
081798187
shoslekar@tmail.com

30th August 2024

To
The Registrar
Yelenagar University

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510
 Shri Yashwantrao Bhonsale Education Society’s
YASHWANTRAO BHONSALE INSTITUTE OF TECHNOLOGY
(DTE CODE : 3470) (MSBTE CODE : 1742)
Approved by AICTE, DTE & Affiliated to Mumbai University & MSBTE Mumbai
(NBA Accredited ME, CE, EE Diploma Programs)
ybinstitute.bkc@gmail.com

Pune, Maharashtra
PIN: 411002

Subject: Application for Full Scholarship for B.Tech. Program

Respected Sir,

I, Sandip Ramakant Hoslekar, am writing this letter to apply for the full
scholarship offered by your esteemed university for the B.Tech. program
starting in September 2024. I have been selected to join the program, and I
am keen to express my interest in being considered for full scholarship.

Throughout my academic journey, I have consistently excelled, always

ranking at the top of my class. In addition to my academic achievements, I
have actively participated in various extracurricular activities, including
singing, basketball, and cricket. I have completed my Class 12 with
distinction from the reputed Ideal Indian School, Pune, and have always
aspired to pursue a Bachelor‘s degree in Technology. With the support of
this scholarship, I will be able to complete my B.Tech. and fulfill my
dreams.

I respectfully request you to consider my application for the full scholarship.

I am confident that I will perform exceptionally well in the program and that
granting me this scholarship will prove to be a sound decision.

I look forward to a positive response.

Thanking you in anticipation.

Sincerely,

Sandip Hoslekar

Notes by Prof. B.P. Sharaon

Bhonsale Knowledge City Building No.1, Vazarwadi, Charathe, Tal: Sawantwadi Dist:Sindhudurg 416510